Yu-Che Chen

University of Nebraska at Omaha | UN Omaha · School of Public Administration

Artificial intelligence (AI) applications have been emerging in these past years and affecting multiple dimensions of the public sector. The government utilizes AI to transform policy implementation and service delivery, but AI can also threaten citizens’ privacy and social equity due to its potential biases. These concerns increase citizens’ perce...

Tribal governments bear an uneven burden in the face of escalating disaster risks, climate change, and environmental degradation, primarily due to their deeply entrenched ties to the environment and its resources. Regrettably, accessing vital information and evidence to secure adequate funding or support poses difficulties for enrolled tribal membe...

Artificial intelligence (AI) applications in public services are an emerging and crucial issue in the modern world. Many countries utilize AI-enabled systems to serve citizens and deliver public services. Although AI can bring more efficiency and responsiveness, this technology raises privacy and social inequality concerns. From the perspective of...

While there has been growth in the literature exploring the governance of artificial intelligence (AI) and recognition of the critical importance of guiding public values, the literature lacks a systematic study focusing on public values as well as the governance challenges and solutions to advance these values. This article conducts a systematic l...

This chapter develops a framework of process governance for public artificial intelligence systems (PAIS) and proposes relevant governance recommendations. This chapter starts by outlining its focus on public AI systems and public values where the guiding governance design principles for the framework are characterized as human-centered, stakeholde...

This handbook is currently in development, with individual articles publishing online in advance of print publication. At this time, we cannot add information about unpublished articles in this handbook, however the table of contents will continue to grow as additional articles pass through the review process and are added to the site. Please note...

Government employees play a critical role in adopting and using new technologies in government, and their attitude and willingness to use them matter in creating a sustainable and meaningful digital transformation. This study explores how the perception of government employees shapes the willingness to support the use of AI technologies in governme...

To safely integrate the emerging Unmanned Aircraft Systems (UAS) technology into the national airspace system and a variety of application fields, the Federal Aviation Administration (FAA) is in charge of publishing rules to regulate and oversee UAS activities in the U.S. However, incompliance with rules undermines the effectiveness of such regulat...

To lay the foundation for the special issue that this research article introduces, we present 1) a systematic review of existing literature on the implications of the use of Artificial Intelligence (AI) in public governance and 2) develop a research agenda. First, an assessment based on 26 articles on this topic reveals much exploratory, conceptual...

Realizing the benefits of drones while minimizing public concerns requires development and implementation of drone use policies that are grounded in an understanding of drone users and their behavior. This study aims to contribute to data-driven smart cities by filling our gap in knowledge about city drone users and their compliance behavior. The l...

Proceedings of 20th International Conference on Digital Governance Research (DGO2019)

Purpose This article aims to fill the research gap in online information and service adoption by small public organizations. According to the U.S. Census, small municipalities with populations of 5,000 or less constitute seventy-six percent of all municipalities. Moreover, although these governments can benefit most from e-government adoption, the...

This study aims to advance our understanding of online transparency for open government by focusing on the conditions affecting the behavior of public agencies. By drawing from literature on open government, collaborative governance, and bureaucratic behavior, the study identifies key conditions for transparency. The empirical investigation builds...

This study examines the performance of a cross-boundary e-government system. It draws from studies in the fields of e-government, collaborative public management, and information system success with a focus on inter-organizational information systems to develop a conceptual framework. This framework includes efficiency, effectiveness, and accountab...

Managing Digital Governance provides public administrators with a comprehensive, integrated framework and specific techniques for making the most of digital innovation to advance public values. The book focuses on the core issues that public administrators face when using information and communication technologies (ICTs) to produce and deliver publ...

This study aims to advance the theory and practice of managing collaborative data networks for information and decision-support services that exist in over 400 US metropolitan areas. Integrating insights from collaborative governance, network management, and cross-boundary information sharing, this study develops a framework to outline the interpla...

Smart city initiatives are thriving around the world. However, measuring the performance of a smart city becomes a critical challenge partially due to the lack of agreement on the concept and on the components that define a city as being "smart." The primary purpose of this study is to propose a scheme of performance measurement on smart city, base...

“Big data” is one of the emerging and critical issues facing government in the digital age. This study first delineates the defining features of big data (volume, velocity, and variety) and proposes a big data typology that is suitable for the public sector. This study then examines the opportunities of big data in generating business analytics to...

We examine the evolution of one NSF-funded cyberinfrastructure organization, the TeraGrid, into its successor organization, the Extreme Science and Engineering Discovery Environment (XSEDE) via a case study methodology with two different frames of reference: virtual organization literature and public management networks theory. Our aim in examining...

This study aims to conceptualize and propose information technology (IT) competence for training Master of Public Administration (MPA) students to succeed in the production and delivery of public service. Defining and assessing student competence is a central challenge to the relevance and accountability of public administration education. This stu...

Smart city initiatives are thriving around the world. However, measuring the performance of a smart city becomes a critical challenge partially due to the lack of agreement on the concept and on the components that define a city as being "smart." The primary purpose of this study is to propose a scheme of performance measurement on smart city, base...

Governments around the world are attempting to ameliorate communications with citizens in order to enhance their trust and confidence in the bodies that govern them. However, better communication between citizens and government can only be achieved by increased government transparency, which is the purpose of various Open Government Information (OG...

This book chapter formulates a framework for Government 2.0 development and implementation, drawing from literature on collaborative public management, public sector knowledge management, management Information Systems, innovation, and e-governance. This framework encompasses policy/managerial, organizational, and technological dimensions and ident...

The financial crisis in late 2008 and its aftershocks demonstrated the need for a serious reform of the U.S. financial regulatory system. This article examines the role of e-government in improving the transparency and accountability of the regulatory system. It emphasizes eXtensible Business Reporting Language (XBRL), an information standard that...

The goal of this conceptual research paper is to provide an institutional and system perspective for the study of smart urban governance. The proposed framework of smart urban governance systems is to complement the existing frameworks of smart cities by focusing on institutional design and system dynamics. This framework draws from the studies of...

As social media has become integrated into the public's everyday lives, local governments have started to take advantage of the power of social media as another governance tool to both inform and involve the public in local government. This new tool also introduces a new responsibility for government to monitor and analyze the actions taken on muni...

This study examines the e-government implementation of eXtensible Business Reporting Language (XBRL) to increase accountability and transparency in business and financial information. The business and financial information gathered in XBRL format is machine-readable and interoperable, thereby improving the ease of public dissemination and analysis....

This study aims to develop a citizen-centric e-government performance measurement scheme and to discern the determinants for performance measured by satisfaction. The literature review draws from studies of e-government and information system performance and highlights factors associated with citizen satisfaction with e-government, such as usabilit...

This book chapter formulates a framework for Government 2.0 development and implementation, drawing from literature on collaborative public management, public sector knowledge management, management Information Systems, innovation, and e-governance. This framework encompasses policy/managerial, organizational, and technological dimensions and ident...

Advances in the networked features of information and communication technologies hold the promise of enhancing integrated citizen-centric information and services. However, few governments to date have implemented an integrated citizen service information system, which is needed to fulfill that promise. This study aims to investigate the organizati...

Can e-governance fulfill the ideal of citizen-centric government around the world? This comparative study examines Taiwan and the United States and offers PAR readers relevant management and policy lessons. The research utilizes a framework that captures the institutional, organizational, and technological drivers of e-governance performance. The r...

Interlocal agreements (ILAs) have long been a useful tool for municipal and county governments to increase the effectiveness and efficiency of local government services. Yet although they have a long history in practice, there is little empirical study of the impetus and success of ILAs, especially on a statewide basis. This study presents results...

The benefits and costs of collaborations are often discussed in generic terms. Rarely do studies estimate the fiscal value of costs and benefits. This study begins to address this important issue by estimating costs, revenues and savings associated with interlocal agreements, and estimating the factors that contribute to higher or lower savings fro...

IT outsourcing has become an increasingly important strategy in meeting the demand for digital government services in many developed countries. In the United States, government IT outsourcing is expected to become the fastest-growing segment of the overall federal IT market.1 In 2002, the federal government spent US$55 billion on IT service contrac...

This exploratory study examines civic engagement with e-government via Web sites. It provides an analytical framework that integrates both the supply and the demand sides of citizen interaction with e-government. In modeling three dimensions of online civic engagement (government information access, service transactions, and contributing to governm...

As e-government evolves into the transactions stage, governments must grapple with how to finance the development of e-transactions. The authors argue that the externalities effects of electronic transactions suggest they are appropriately financed by some combination of public investment and user charges. We propose a self-financing model adhering...

Local governments are responsible for financing and providing an array of public services ranging from police, fire, and emergency medical services to streets, parks, and water. Two mechanisms, civic structure and interlocal collaboration, have the potential to solve the problem of providing high-quality public services in the face of declining res...

Effective implementation of digital government requires a well-articulated and sound strategy. Having a sound strategy is considered as the first and most important step in securing the success of information technology projects (Fletcher, 1999). Unfortunately, failures in the form of cost overruns, delays, and implementation problems are commonpla...

As e-government projects proliferate at all levels of government, and as they transition from voluntary to mandatory participation, close examination is required, particularly the examination of security issues. The CIA (Confidentiality, Integrity, Availability) model offers a framework for examining e-government projects. This study examines the f...

As e-government projects proliferate at all levels of government, and as they transition from voluntary to mandatory participation, close examination is required, particularly the examination of security issues. The CIA (confidentiality, integrity, availability) model offers a framework for examining e-government projects. This study examines the f...

IT outsourcing has become an increasingly important strategy in meeting the demand for digital government services in many developed countries. In the United States, government IT outsourcing is expected to become the fastest-growing segment of the overall federal IT market.1 In 2002, the federal government spent US$55 billion on IT service contrac...

As e-government projects proliferate at all levels of government, and as they transition from voluntary to mandatory participation, close examination is required, particularly the examination of security issues. The CIA (Confidentiality, Integrity, Availability) model offers a framework for examining e-government projects. This study examines the f...

Effective implementation of digital government requires a well-articulated and sound strategy. Having a sound strategy is considered as the first and most important step in securing the success of information technology projects (Fletcher, 1999). Unfortunately, failures in the form of cost overruns, delays, and implementation problems are commonpla...

As e-government projects proliferate at all levels of government, and as they transition from voluntary to mandatory participation, close examination is required, particularly the examination of security issues. The CIA (Confidentiality, Integrity, Availability) model offers a framework for examining e-government projects. This study examines the f...

This exploratory study examines civic engagement with e-government via Web sites. It provides an analytical framework that integrates both the supply and demand sides of citizen interaction with e-government. In modeling three dimensions of online civic engagement (government information access, service transactions, and contributing to government...

This chapter provides a case study of building a knowledge management system for collaboration between local governments. It describes the management and development of such a system including Web sites and online search and submission of collaborative agreements. It also stresses the importance of coordination and management support for a multi-pa...

As e-government projects proliferate at all levels of government, and as they transition from voluntary to mandatory participation, close examination is required, particularly the examination of security issues. The CIA (confidentiality, integrity, availability) model offers a framework for examining e-government projects. This study examines the f...

Digital government has a better chance of success if it follows a well-articulated and sound strategy. Failures of digital government projects in terms of cost overrun, delay in delivery, and problems in implementation are the rule rather than the exception (Heeks, 1999). Having a sound strategy is considered as the first and most important step in...

This chapter provides a case study of building a knowledge management system for collaboration between local governments. It describes the management and development of such a system including Web sites and online search and submission of collaborative agreements. It also stresses the importance of coordination and management support for a multi-pa...

This exploratory study examines the effects of nondemographic characteristics on the adoption of e-government services in the United States combining two main theoretical perspectives: dif- fusion of innovations and the technology acceptance model. The results of a national survey sug- gest that nondemographic audience characteristics influence e-g...

This exploratory study examines civic engagement with e-government via Web sites. It provides an analytical framework that integrates both the supply and the demand sides of citizen interaction with e-government. In modeling three dimensions of online civic engagement (government information access, service transactions, and contributing to governm...

Effective implementation of digital government requires a well-articulated and sound strategy. Having a sound strategy is considered as the first and most important step in securing the success of information technology projects (Fletcher, 1999). Unfortunately, failures in the form of cost overruns, delays, and implementation problems are commonpla...

As e-government projects proliferate at all levels of government, and as they transition from voluntary to mandatory participation, close examination is required, particularly the examination of security issues. The CIA (confidentiality, integrity, availability) model offers a framework for examining e-government projects. This study examines the f...

Digital government has a better chance of success if it follows a well-articulated and sound strategy. Failures of digital government projects in terms of cost overrun, delay in delivery, and problems in implementation are the rule rather than the exception (Heeks, 1999). Having a sound strategy is considered as the first and most important step in...

This chapter provides policy makers with a comprehensive framework for developing national digital government strategies. This framework raises the importance of technical and economic situations, cross-country comparison of laws and institutions, and the necessity of considering political contexts. More importantly, it outlines the general develop...

This study examines the potential of application service providers (ASPs) to transform electronic government (e-government) services at the local level. The ASP model helps local governments overcome barriers to offering next wave e-government services such as a shortage of skilled IT staff and limited financial resources. The realization of full p...

Advancing e-government requires governments to move beyond information services to provide more online transactions to citizens and businesses. Businesses, while less studied, are both the main target of advanced transactional online services and the main source of revenue for e-government portals. This study examines the factors affecting business...

Interlocal agreements have long been a useful tool for municipal and county governments to increase the effectiveness and efficiency of local government services. Yet while they have a long history in practice, there is little empirical study of the nature and characteristics of ILAs, especially on a statewide basis. This paper presents results fro...