Youji Kohda

• Japan Advanced Institute of Science and Technology

Introduction Energy consumption in office environments significantly impacts global energy usage, particularly due to lighting, air conditioning, and electronic devices. Urbanization and economic growth in Thailand exacerbate energy demands, positioning office environments as essential for energy conservation efforts. Traditional strategies have pr...

Multi-sided platforms (MSPs) can enable multiple user groups to create coordinated value. Like all transformative business models, these platforms emerged to resolve platform-related issues. Among the well-known MSPs, this research has focused on the ride-hailing platform InDrive as a successful case of MSP in Pakistan. Despite the presence of majo...

This study investigates the comparative analysis of the divergent pathways of sustainable energy development in Thailand and Japan. It offers a nuanced analysis of their policy frameworks, technological advancements, and socioeconomic contexts. This study elucidates the distinct strategies of the two nations by leveraging a robust dataset from sour...

Learning and using technology in the workplace are essential for a company’s commitment to the sustainable development of its resources. Finding competent engineers who can handle information communication technologies (ICTs) is a challenge for companies. Currently, however, the ability to use these technologies is limited to technicians with speci...

While public service motivation (PSM) and teamwork are widely recognized as crucial drivers for effective public service delivery, researchers primarily analyze these factors independently and at a personal level. The existing literature rarely explores the interplay between PSM, the project team learning process (PTLP), and psychological safety (P...

The dynamic changes in the business environment unveil the evolvement of halal literature. Studies on halal encompass various perspectives such as terminologies of halal, halal certification, halal food, halal tourism and halal supply chain management (HSCM). Although HSCM plays a significant role in the success of the halal industry, HSCM literatu...

Corporate sustainability (CS) has drawn the attention of academics and practitioners as a way to achieve profitable businesses without negatively impacting society. However, financial business organizations have not adequately realized the importance of CS in meeting sustainable development goals (SDGs). Thus, it is unclear how the financial sector...

Diversity management is an important topic in today’s business world perspective of human resource management; however, it is difficult to align diversity management with the bottom line because it requires investments, contributions, and resources that do not return to the bottom line in the short term. In addition, the lack of a clear method for...

The research argues that financial and educational barriers affect women entrepreneurs in small and medium-sized businesses where business expansion is one of the major concerns in planning a business. It is not easy to create business relationships and networking in a short time, needs a proper interactive environment through a platform. This stud...

Apart from less entrepreneur-friendly banking services, a lack of entrepreneurial qualities in entrepreneurs makes entrepreneurship challenging. As a result, banking experiences difficulties in accessing entrepreneurs as customers. Creating shared value (CSV) is a model for business that overcomes these socioeconomic challenges by converting social...

During the Great Kanto Earthquake, fire ravaged the city beyond its firefighting capabilities at that time. This also applies to contemporary society. Today, as Japan is facing a declining birthrate and an aging population, resources for public assistance-led disaster prevention measures are also dwindling. We have experienced the limitations of pu...

In the era of fierce competition under the evolution of advanced technologies, service innovation plays a decisive role in the survival of organizations. The service innovation evaluation problem becomes necessary for organizations to review their innovation performances for making according policies to develop innovative services to satisfy custom...

The purpose of this study is to deepen the understanding of which Information and Communication Technology (ICT) services are effective in promoting diversity, equity, and inclusion (DEI) strategies in workplace knowledge management. Projects in a Japanese conglomerate company that adopted a low-code platform were selected for the case study. These...

In the AI era, how will the work of researchers change and what will the future of the research profession be like? This paper discusses how academic paper writing can be made more efficient through AI assistance. To facilitate our discussion, we used a somewhat unusual approach. Noting that the novelty and inventive step of an invention and the or...

Purpose – The purpose of this study is to make an attempt to explore the problem-based learning (PBL) method supported student learning in out of class space of Learning Commons (LC) for adopting PBL method based user-centered learning pedagogy at LC of academic libraries. Design/methodology/approach – The study was conducted for the identification...

This article explores the concept of familiness in family-owned businesses (FOBs), identifying how families generate their own resources for business performance. Applying the resource-based view, the authors examined seven Myanmar businesses. Findings revealed that two factors influence familiness in Myanmar FOB: family unity and internal governan...

The purpose of this research is to clarify how third-party certification creates value by looking at a case study of third-party certification. An application of the “phase free” concept is discussed as an example of how third-party certification generates value. Disaster prevention is a typical social issue that diverse members of society must pro...

In Ringi system, which is a decision-making process followed by organizations in Japan, Nemawashi is often used in order to form a consensus. The term Nemawashi generally used in the sense of explaining the situation to the parties concerned in advance during an informal setting for obtaining their approval to a certain extent so that negotiations...

Electricity demand is typically affected by many exogenous and endogenous factors to which utility generation, transmission, and distribution systems respond accordingly. The outbreak of COVID -19 caused a sudden change in every aspect in many countries. The number of cases increased exponentially from mid-March 2020 in Thailand. The Thai governmen...

It is becoming more and more common in online services for service recipients to make donations when they are satisfied with the service provided by the service provider. Since these donations have no upper limit and can be repeated, they can be thought of as Pay-What-You-Want (PWYW) donations. This study takes Twitch as a case study and statistica...

Aikido is a modern Japanese martial art of self-defense style. Though there are no tournaments, practitioners of all ages and genders around the world train their technique and discipline their body and mind. People train through embodied knowledge; after observing an Aikido master’s demonstration, each practitioner pair up with a training partner...

The main purpose of this research is to develop a framework for co-enhancing the skills of social entrepreneurs, by deeply investigating the roles played by diverse people while participating in a social business design lab. This research adopts the case study research method and selects the Yunus Centre Social Business Design Lab in Bangladesh. Th...

Due to COVID-19, experience-based services such as travel and dining have been scaled down significantly in 2020–2021. Such services have been shifting to online formats in an effort to integrate real-world and virtual experiences, though it is difficult for them to charge the same prices as those of real-world services. Online ‘cheering’ may be a...

Customer value co-creation plays an important role in creating desired values that can better satisfy customer needs. However, there are few studies on the relationship between service innovation and customer value co-creation. This study aims to investigate the influence of mobile banking service innovation (concept, technology, and process) on cu...

We designed HIRO, a robotic baby doll, to be used in an interactive, non-pharmacological intervention that combines doll therapy with robot technology for elderly people with dementia. We took a minimal design approach; only the most basic human-like features are represented on the robotic system to encourage users to use their imagination to fill...

This study examines the services provided by the transportation network company in a developing country from the drivers’ perspective. This study is set up to investigate two substantial concerns: drivers’ satisfaction and well-being. By adopting a purposeful sampling practice, twelve semi-structured interviews were conducted in Lahore, Pakistan. A...

Social entrepreneurs can empower the handloom Jamdani community by understanding the current situation of the handloom community. 'Jamdani Ville', a social enterprise in Bangladesh, runs a business in the fashion industry, especially the handloom Jamdani. Handloom Jamdani is a unique and rare handicraft because it is produced only in certain region...

This article presents empirical research that seeks to investigate the principles of management that lead towards successful multi-sector collaboration through the analysis lens of effectuation theory. The target of this empirical research is a destination marketing organization (DMO) considered to be a classic example of multi-sector collaboration...

Service systems are defined as dynamic configurations of resources (people, organizations, technology and shared information), interconnected internally and externally by value propositions with other service systems. Resources are constantly evolving, as are the capabilities and roles of resources in service systems. Cognitive technologies incorpo...

This qualitative study explored the unique resources of family-owned businesses (FOBs), viz., familiness. Although familiness has been analysed from multiple perspectives, the role of family originated resources has still been neglected. Six cases of analysis revealed that five embedded resources of families are generative of familiness and able to...

Abstract: Engineers are crucial for upgrading a firm's technological capabilities and promoting innovation. This study empirically investigated the effects of engineer problem-solving capabilities (antecedent variable) on product and process innovation, using engineer managerial capabilities and engineer involvement in innovative activities with ot...

Engineers are crucial for upgrading a firm's technological capabilities and promoting innovation. This study empirically investigated the effects of engineer problem-solving capabilities (antecedent variable) on product and process innovation, using engineer managerial capabilities and engineer involvement in innovative activities with other depart...

Street food safety (SFS) has become an emerging public health concern in most developing countries like Bangladesh. Interventions are trying to improve the sector; however, a lack of coordination and value co-creation between macro and micro-level stakeholders strongly impedes the achievement of long-term benefits. Therefore, community participatio...

A new service concept meets some resistance from those who face it prior to adoption. If the resistance cannot be overcome, the new service will not be diffused. There have been many studies of business-to-consumer (B2C) contexts on adoption and rejection of product and service innovation. The question remains, what barriers should be overcome in t...

People need to update their capabilities to compete against (or collaborate with) robots and artificial intelligence (AI) in the twenty-first century. It is hard to know where to start when making a comprehensive list of so-called necessary twenty-first-century skills. To keep things simple, it is better to start by setting a clear goal rather than...

The paper discusses four research questions on the human side of AI (Artificial Intelligence) technology one by one, from an S-D logic perspective. The main question is “Can humans learn from AI?”, and the three subsidiary questions are “Can AI be a legitimate actor?”, “Can humans work comfortably with AI just as they do with humans?”, and “Can hum...

The lead author has in this decade been studying the processes of creating and transferring multinational IT service knowledge among the headquarters of a global IT Service firm in Japan and the firm’s local subsidiaries in China and APAC regions. Key findings of the preceding studies are, (1) the average of Project Managers’ skill level in China a...

Joining global supply chain networks helps firms to enhance innovation performance as firms need to satisfy various standard requirements from overseas customers. From the global value chain theory, there is no evidence on what types of supply chain ownership structures help firms to achieve more innovation. This deficiency led us to investigate ty...

Human resource management (HRM) practices for promoting innovation tend to vary from one context to another. This leads us to investigate the configurations of internal HRM practices and supply chain collaborations that help firms to achieve high levels of product innovation or cause firms to achieve low levels of product innovation in formal R&D f...

Street food is one of the informal sectors, especially in developing countries where it fulfils the daily food requirements for many low- and middle-income people. However, the lack of awareness about food safety and unsafe food consumption increase the burden of diseases which impacts on the health and economic condition of both vendors and custom...

In this study, a case of ride-hailing service, Careem, in Pakistan is selected as a representative of the learning organization concept. This research is based on a qualitative method with a focus on 16 semi-structured interviews. The findings indicate that the combination of market and social orientation is key to innovation. These findings reveal...

The sharing economy has the potential to innovate new markets by making the reuse of idle resources globally. The practices of sharing culture vary among developed and developing countries because of the un-stabilized economic situation and bad infrastructure. (1) This research is based on a case study of transportation network company (TNC) that h...

This article explores the concept of familiness in family-owned businesses (FOBs), identifying how families generate their own resources for business performance. Applying the resource-based view, the authors examined seven Myanmar businesses. Findings revealed that two factors influence familiness in Myanmar FOB: family unity and internal governan...

Measurement of Management behavior is a topic discussed in the field of Management. This paper presents the tendency of Managerial behavior in traditional Japanese banking sector and we focus on to the decision making on Fund management since it is the most important decision making in this industry. We also present how their behavior is anchored t...

Social entrepreneurship can be represented as a transitional vehicle that serves for creating shared value among an entrepreneur, society and the environment. Social entrepreneurship is a sub-discipline within entrepreneurship that remains a poorly-understood complex phenomenon. Fuzzy-set qualitative comparative analysis (fsQCA) was used to empiric...

The application of sharing economy in developing countries has the potential to increase the social capital and economic growth. It can assist with economic development and enable entrepreneurship. However, there are still some barriers to the sharing economy in developing countries. They include a lack of trust, social and cultural norms regarding...

This article describes how recently, there has been a shift in corporate social responsibility (CSR) to creating shared value (CSV), filling the gap between the strategies underlying competitive advantage and sustainability. Although the principles of CSR and CSV have been broadly studied and investigated, there is still little academic research fo...

The main purpose of this research is to develop a framework of trust determinants in the interactions between people and cognitive assistants (CAs). CAs are defined as new decision tools that can provide people with high quality recommendations and help them make data-driven decisions to understand the environment around them. Trust is defined as t...

We present countermeasures against shortages in IT engineers that will occur in the near future in Japan and that are inversely proportional to the increase in IT demand. A conceivable method for dealing with these shortages is promoting offshore development but Japanese companies are not active on this. It is said that the reasons why Japanese com...

While cognitive computing-enabled smart computers are growing in people's daily lives, there are not many studies that explain how people interact and utilize these solutions, and the impact of these smart machines to people's performance to do things. In this article, a theoretical framework for boosting people's performance using cognitive assist...

Measurement of intellectual capital is a topic discussed in the field of knowledge management. This paper presents the degree of accumulation of intellectual capital for financial and insurance companies listed on the Japanese stock market. The observation period measures for 20 years from 1997 to 2017 and we will show the 20 years trend of intelle...

Pro-cyclicality means the economic cycle amplification effect. For example, it means that a mechanism such as "economic deterioration → deterioration of lending assets → capital shortage → suppression of lending → further deterioration of the economy" occurs. In a previous study, there are many views that lending declines has occurred with the stre...

Abstract Purpose—The main purpose of this study was to develop a service-system framework in which people interact with cognitive assistants (CAs) for co-creation of value, such as enhanced communication and better task management. Methodology—Qualitative research was undertaken to deeply investigate and explore the value co-created through people...

The impact of proactive corporate social responsibility on a firm’s financial performance has received considerable attention. Grounded in the knowledge-based view (KBV), we aimed to examine the importance of the causal combinations of knowledge-acquisition conditions, i.e. internal capabilities and forms of external cooperation (partner and custom...

Street food safety (SFS) has become an emerging public health concern in most developing countries like Bangladesh. Interventions are trying to improve the sector; however, a lack of coordination and value co-creation between macro and micro-level stakeholders strongly impedes the achievement of long-term benefits. Therefore, community participatio...

Global pollution, climate change, and environmental disasters have been highlighting the role of business innovation and practices and their impact on the economy, society, and environment. There has been a corresponding rise in social entrepreneurship, which aims at the creation of shared value among an entrepreneur, its stakeholders, society, and...

Purpose –This study examined the effectiveness of e-learning content design by considering two different subjects (mathematics and reading) and areas (metropolitan and rural). This study also investigated several variables, i.e., students’ satisfaction, motivation and experience, that influenced learning abilities. Moreover, we suggested ways o...

In this research I will discuss the personnel and education system that supports growth of global IT companies. Also I focus on the global delivery model (GDM) that is conducted by offshore IT vendors that continue to grow fast. In general, reasons for the progress of GDM is the rapid increase in demand of IT engineers, the improvement of the data...

The purpose of this research is to present measures to be taken by non-life insurance companies in the aging society that is rapidly in progress. Non-life insurance products are often complementary products of other products: sales depend on the sales of the other products. For example, car insurance depends on the number of vehicles and the number...

The main purpose of this research is to develop a framework of trust determinants in the interactions between people and cognitive assistants (CAs). We define CAs as new decision tools, able to provide people with high quality recommendations and help them make data-driven decisions understanding the environment around people. We also define trust...

When cognitive computing enabled smart computers are growing in our daily lives, there are not many studies that explain how people interact and utilize these solutions, and the impact of these smart machines to people’s performance to do things. In this paper, a theoretical framework for boosting people’s performance using cognitive assistants (CA...

Cognitive assistants (CAs) are new decision tools, able to provide people with high quality recommendations. CAs are very primitive and beginning to appear in the market. As a result, trustworthiness and relative advantages of using CAs are the most influential factors for acceptance of CAs by the people in the society. The prime objective of this...

Cognitive assistants (CAs) are new decision tools, able to provide people with high quality recommendations. CAs are very primitive and beginning to appear in the market. As a result, trustworthiness and relative advantages of using CAs are the most influential factors for acceptance of CAs by the people in the society. The prime objective of this...

This study aims to examine the impact of the mi-cro-finance loan on the performance of SSEs in Pakistan specifically in Gujranwala region. This research conducted a case study. Data were collected from 150 respondents. A simple random sampling technique is used to reach 115 clients as well as 35 Kashf Foundation staff respectively Data collected by...

participation of women in education, employment and politics is not satisfactory compared to men in both Bangladesh and Japan. On the other hand, women empowerment and leadership has been received considerable attention throughout the world. Moreover, due to traditional norms and values, a large number of women are deprived of proper education, emp...

The prime objective of this paper is to propose an evolving service system for cocreation of value in microfinance. Close monitoring and the role of the customer service assistant (CSA) are the key components of this evolving service system. A semi-structured interview strategy was used to elucidate the evolving service system. We conducted 25 inte...

A dynamic and well-structured service system is needed for solving the food safety and food security problems in Bangladesh. Moreover, food adulteration has maximized the severity of these problems. Agricultural products are mostly adulterated, and there is a significant scarcity of these products in urban markets. Women farmers in the agricultural...

The goal of every business is to grow in a way to provide better services as per demanding trends. As the 21st century is considered the era of technology, any business that does not adopt and modernize its services, will face the lack of customer interest. Moreover, transforming the services to the digital service, businesses can grow faster than...

We aimed at discovering how auditors working in an auditing firm managed their knowledge-related processes, and then built a theoretical model for the knowledge management of professional knowledge-intensive services like auditing. We conducted a case study in an auditing firm in Vietnam by employing a qualitative methodology in this research by us...

Auditing is a complex process posing great challenges because auditors often deal with complicated circumstances that they may have not experienced before or for which their knowledge may be irrelevant or inadequate. In auditing, although wisdom is crucial, it has yet to be defined explicitly. This study discusses the concept of wisdom and proposes...

Strategic relationships between entities shape the nature of collaboration and competition, as well as the competition for collaborators in markets - customers, employees, suppliers, investors, and others (Spohrer, Kwan, & Fisk, 2014). Rethinking strategic relationships from a service science perspective is the focus of this chapter. The rise of th...

The main objective of this research was to explore current borrowers' financial education in microfinance and determine the possibilities of adopting massive open online courses (MOOCs) for such individuals. We adopted a semi-structured interview research strategy. A total of 25 employees and borrowers in BRAC's (Bangladesh Rehabilitation Assistanc...