Yogesh Pai

Manipal Institute of Management (Formerly known as School of Management), Manipal Academy of Higher Education, India

This research develops and validates scales based on the theory of planned behavior (TPB) to measure purchase intention towards products associated with cause-related marketing (CRM) campaigns in the South Asian context. Despite few studies using global measures of TPB in specific contexts to predict behavioral intention towards CRM campaigns, this...

Purpose – This study aims to explore whether frontline employees’ service recovery performance as well as customers’ recovery satisfaction (RS) act as mediating mechanisms that simultaneously transmit the positive influence of an integrated service recovery system (SRS) on customers’ service loyalty (SL). Design/methodology/approach – A total of 1...

Environmental protection is the primary responsibility of any contemporary Indian manufacturing organization. The trade barriers and meeting the regularities for the supplier in the developing countries to supply their products globally has to face multiple challenges in both importing and exporting. However, the concept of green practices is relat...

Purpose: The purpose of this paper is to advance research on the relationship between customer experience and customer loyalty by exploring the serially mediating roles of brand equity and customer satisfaction and the moderating roles of age, gender, education and family income in the retail banking industry. Design/methodology/approach: A total...

Purpose The purpose of this paper is to investigate the moderating role of workplace spirituality (WS) in the relationship between team transformational leadership (TTL) and team viability (TV) under the theoretical lens of the theory of optimal distinctiveness of identities. Design/methodology/approach This study adopted quantitative, cross-sec...

The primary purpose of this study was to seek an answer to the question of ‘how’ do high-performance work systems (HPWSs) relate to turnover intention (TI) among information technology (IT) professionals in the Indian IT sector. Against the backdrop of this purpose, we examined, by using multiple regression analysis and a serial mediation approach,...

Purpose The purpose of this paper is to advance the research on the relationship between developmental human resource management (HRM) practices and voluntary intention to leave among information technology (IT) professionals from the Indian IT sector by investigating the mediating role of affective commitment. Design/methodology/approach This s...

Purpose The purpose of this paper is to appraise Pai and Chary’s (2016) conceptual framework for measuring patient-perceived hospital service quality (HSQ). Design/methodology/approach A structured questionnaire was used to obtain data from teaching, public and corporate hospital patients. Several tests were conducted to assess the instrument’s...

Purpose The purpose of this paper is to outline the various research methods adopted by researchers in studies that have investigated the relationship between human resource management (HRM) practices and organizational commitment (OC). Design/methodology/approach The authors adopted a comprehensive review that covers empirical research on HRM-O...

The primary purpose of this study was to synthesize empirical findings of studies that have investigated the relationship between HRM practices and organizational commitment (OC). We adopted a comprehensive review that covers empirical research on HRM - OC relationship, which was published between 2001 and 2016 in international peer-reviewed journa...

Purpose The purpose of this paper is to adopt a gap analytic approach to identify competency needs and further estimate the strength of such managerial competencies in predicting job performance. Design/methodology/approach A structured questionnaire was administered on 106 managers from 18 pharmaceutical companies in Maharashtra, India to capture...

There is no dearth of studies establishing the relationship between managerial competencies and job performance across sectors. However, the manufacturing sector in India has received less attention from the researchers. Furthermore, previous studies provided fewer insights into 'how' managerial competencies affect job performance. This study preci...

Purpose – Although measuring healthcare service quality is not a new phenomenon, the instruments used to measure are timeworn. With the shift in focus to patient centric processes in hospitals and recognizing healthcare to be different compared to other services, service quality measurement needs to be tuned specifically to healthcare. The purpose...

The purpose of this paper is to review the service quality dimensions established in various studies conducted across the world specifically applied to health care. Studies conducted on quality of care selected from literature databases - Ebsco, Emerald Insight, ABI/Inform - was subjected to a comprehensive in-depth content analysis. Service qualit...

In recent year’s health care have been treated as business organizations. The present paper proposes a conceptual model to measure the patient perceived service quality in healthcare. The proposed model contains 10 dimensions and is based on existing literature in health care services; and helps in improving our knowledge to identify the components...

In developing countries such as India, few studies have sought patients’ views on satisfaction with services, and there is little effort to involve them in measuring satisfaction or defining health service standards. This study attempts to identify the determinants of patient satisfaction in a private hospital with 200 beds multispecialty hospital...