Yichuan Wang

The University of Sheffield | Sheffield · Sheffield University Management School

Big data analytics (BDA) is beneficial for organisations, yet implementing BDA to leverage profitability is fundamental challenge confronting practitioners. Although prior research has explored the impact that BDA has on business growth, there is a lack of research that explains the full complexity of BDA implementations. Examination of how and und...

Purpose: Underpinned by the lens of Contingency Theory (CT), the purpose of this paper is to empirically evaluate whether the impact of social media analytics (SMA) on customer satisfaction (CS) is contingent on the characteristics of different external stakeholders, including business partners (i.e. partner diversity), competitors (i.e. localised...

This study examines how corporate responses to service failure, caused by the Coronavirus (COVID-19) crisis, influence electronic word-of-mouth (E-WoM) and trust recovery around lockdown, using multiple data sources. A dataset of 398 valid COVID-19 announcements from 50 UK food retailers posted on the social media platform Twitter, and 21,960 consu...

Although social media analytics has been extensively adopted by the hotel industry, how hotels leverage social media analytics capability (SMAC) to create business value remains unclear. Underpinned by real options theory (ROT), this study presents a framework to examine the mechanisms by which organisational agility indirectly influences hotel per...

A variety of ethical concerns about artificial intelligence (AI) implementation in healthcare have emerged as AI becomes increasingly applicable and technologically advanced. The last decade has witnessed significant endeavors in striking a balance between ethical considerations and health transformation led by AI. Despite a growing interest in AI...

This study focuses on climate change regulatory pressures at the national/regional level, which can be regarded as emergent institutions, subject to change, in contrast to established institutions. We explore their impact on the environmental sustainability performance of multinational enterprises, advancing beyond the extant literature's focus on...

The advent of AI has ushered in a new era of patient care, but with it emerges a contentious debate surrounding accountability for algorithmic medical decisions. Within this discourse, a spectrum of views prevails, ranging from placing accountability on AI solution providers to laying it squarely on the shoulders of healthcare professionals. In res...

The Metaverse has the potential to form the next pervasive computing archetype that can transform many aspects of work and life at a societal level. Despite the many forecasted benefits from the metaverse, its negative outcomes have remained relatively unexplored with the majority of views grounded on logical thoughts derived from prior data points...

The phenomenon of reshoring and its impact on global trade has recently garnered the attention of not only practitioners but also policymakers and scholars. Numerous scholars have highlighted the challenges of reshoring, such as supply chain disruption, labour shortages and sustainability issues, from various perspectives. Some have pinpointed tech...

The initial hype and fanfare from the Meta view of how the metaverse could be brought to life has evolved into an ongoing discussion of not only the metaverse’s impact on users and organisations but also the societal and cultural implications of widespread usage. The potential of consumer interaction with brands within the metaverse has engendered...

Purpose In accommodation-sharing, hosts must provide satisfactory stay experiences for guests, who will then express intentions to revisit (behavioral loyalty) and/or recommend the experiences to others (attitudinal loyalty) in their reviews. Through the lens of expectation-confirmation theory, this study aims to investigate the service dimensions...

A growing body of evidence indicates that implementing artificial intelligence (AI) at scale can improve market performance in B2B settings by accelerating decision-making process. Despite its popularity in the B2B sector, there have been few academic studies about this phenomenon in the context of industrial markets. Currently, AI research focuses...

Matching patients and providers of medical care is necessary to ensure the most efficient use of resources and improve patient satisfaction in telemedicine. Different from the conventional two-sided matching model, this study involves three parties in telemedicine, the patients, primary care physicians (PCPs) acting as both intermediaries and deman...

Plastic pollution is one of the most urgent worldwide environmental issues that humans need to address. Despite the awareness of the harm that plastic pollution brings to our planet, environmental impact is the least important consideration for consumers when making their daily choices regarding plastic packaging. It is less known how to motivate c...

Using social media effectively to promote green advertising is crucial for building a company's sustainability image. It is important to apply appropriate social media promotion in sustainability context to consider different factors that might be overlooked by researchers and practitioners, including the selection of celebrities in the promotion p...

A well-performed deep learning model in image segmentation relies on a large number of labeled data. However, it is hard to obtain sufficient high-quality raw data in industrial applications. Meta-learning, one of the most promising research areas, is recognized as a powerful tool for approaching image segmentation. To this end, this paper reviews...

While social media are effective means of communicating with adverse customer emotions during a crisis, it remains unclear how tourism organisations can respond to pandemic crisis on social media to prevent negative aftermaths. Using a set-theoretical approach, we investigate how COVID-19 response strategies and linguistic cues of responses are int...

Our understanding of how healthcare experts construct knowledge in the age of intelligent machines remains limited. This presents several challenges when it comes to the ways AI technology is developed and how AI is actually employed to create healthcare expert knowledge in practice. To better support medical work, it is crucial to understand the c...

In spite of the focus on improving treatment methods and determining the economic and environmental impacts of medical waste management, little research has been conducted to understand consumer perceptions of medical waste reduction. In healthcare setting, our research seeks to address this urgent need by investigating how visual cues can be used...

Purpose Big data analytics (BDA) is recognized as a recent breakthrough technology with potential business impact, however, the roadmap for its successful implementation and the path to exploiting its essential value remains unclear. This study aims to provide a deeper understanding of the enablers facilitating BDA implementation in the banking and...

Purpose Although the value of artificial intelligence (AI) has been acknowledged by companies, the literature shows challenges concerning AI-enabled business-to-business (B2B) marketing innovation, as well as the diversity of roles AI can play in this regard. Accordingly, this study investigates the approaches that AI can be used for enabling B2B m...

Companies are increasingly relying on social media brand communities to interact with consumers and achieve business values. Thus, it is essential to understand how companies can extract value from consumers in social media brand communities. We develop a model clarifying the dual concept of consumer value and illustrating how consumer-perceived va...

This book explores the concepts and techniques of IoT, AI, and blockchain. Also discussed is the possibility of applying blockchain for providing security in various domains. The specific highlight of this book is focused on the application of integrated technologies in enhancing data models, better insights and discovery, intelligent predictions,...

Hospitals are suffering from a critical challenge induced by the rapid spread of Coronavirus disease 2019 (COVID-19). Not only have patients been marginalized, but many clinicians working in the region-al hospitals have limited access to the specialist consultations and treatment guidelines they need from provincial-level hospitals to manage pneumo...

To improve healthcare delivery quality and to reduce medical cost of elderly care, healthcare organisations have increasingly adopted smart personal health monitoring system. However, anecdotal accounts of smart personal health monitoring systems’ potential benefits realisation are rare. This paper aims to develop a smart personal health monitoring...

Traditional manufacturing firms in emerging markets such as China are increasingly facing the challenge of digital transformation for Sustained Competitive Advantage (SCA). Underpinned by the resource orchestration theory, this study posits that organisational resources (relational and technological), transformation capability, and organisational c...

Artificial Intelligence (AI) technology is transforming the healthcare sector. However, despite this, the associated ethical implications remain open to debate. This research investigates how signals of AI responsibility impact healthcare practitioners’ attitudes toward AI, satisfaction with AI, AI usage intentions, including the underlying mechani...

The smart transportation system (STS) leverages ubiquitous and networked computing to improve the efficiency of urban mobility. Whilst existing IS work has explored various factors influencing STS development, there is a lack of consideration of how value can be created for building a more sustainable STS. Drawing upon the value co-creation theory...

Previous studies have shed light on the effects of the adoption of OHSAS (Occupational Health and Safety Assessment Series) 18,001 certification on performance. One important factor that has been neglected so far is the adoption timing. The question of whether early OHSAS 18001 adopters achieve better financial performance and operational performan...

Due to the rising demand for minerals and metals, various deep-sea mining systems have been developed for the detection of mines and mine-like objects on the seabed. However, many of them contain some issues due to the diffusion of dangerous substances and radioactive substances in water. Therefore, efficient and accurate visual monitoring is expec...

This book constitutes selected and revised papers from the Second International Conference on Digital Health and Medical Analytics, DHA 2020, held in Beijing, China, in July 25, 2020. The 5 full papers and 7 short papers presented in this volume were thoroughly reviewed and selected from 75 submissions. The papers present discussion on such topics...

Internet of things (IoT) in urban transportation systems have been ubiquitously embedded into a variety of devices and transport entities. The IoT-enabled smart transportation system (STS) has thus gained growing tractions amongst scholars and practitioners. However, several IoT challenges in relation to cyber-physical security are exposed due to t...

Understanding the surrounding environment is crucial for autonomous vehicles to make correct driving decisions. In particular, urban scene segmentation is a significant integral module commonly equipped in the perception system of autonomous vehicles to understand the real scene like a human. Any mis-segmentation of the driving scenario can potenti...

Ecological environment and awareness of waste management have pushed firms to adopt innovation for attaining a competitive advantage. Firms are keen to adopt eco-innovation packaging, to follow its responsibility towards the environment and contribute to waste prevention. Regardless of innovative technological advancement , expanding the number of...

Although the growth of a sharing economy platform relies heavily on the governance of data and algorithms to optimise service process and operation, relatively little attention has been given to deepening the understanding of the data governance of sharing economy platforms. Accordingly, we performed an in-depth case study at Go-Jek, a locally-owne...

As the fifth generation (5G) network comes to the fore, the realization of 5G-enabled service has attracted much attention from both healthcare academics and practitioners. In particular, the 5G enabled ambulance service seamlessly connects the patient and ambulance crew at the accident scene, or in transit, with the awaiting emergency department t...

The use of the internet and social media have changed consumer behavior and the ways in which companies conduct their business. Social and digital marketing offers significant opportunities to organizations through lower costs, improved brand awareness and increased sales. However, significant challenges exist from negative electronic word-of-mouth...

Corporate rebranding that modifies logos, tagline and the corporate brand name is common among practitioners. Available literature reports the success of corporate rebranding by the response and perception of external stakeholders but there is little reflection of the internal perspective. Employees however represent the brand values and fulfil the...

As an important part of social innovation, green product innovation (GPI) is widely regarded as a beneficial strategy for firms to achieve sustainable success. While the way to effectively leverage GPI has not been fully invested. To address this lack, this study examines the antecedent role of inter-organizational control mechanism by investigatin...

The rapid spread of Coronavirus disease 2019 (COVID-19) presents China with a critical challenge. As normal capacity of the Chinese hospitals is exceeded, healthcare professionals struggling to manage this unprecedented crisis face the difficult question of how best to coordinate the medical resources used in highly separated locations. Responding...

Big data analytics has been a topical area in the past decade. Despite it is emphased as a promising tool for the B2B sectors, there is a short of academic studies about this phenomenon in the industrial markets. Existing big data analytics focuses more on the consumers' marketing aspect, while in fact both the consumers' data and the machine-gener...

Firms are increasingly transforming themselves into agile enterprise by integrating and exploiting digital technologies. Prior research has suggested organization mindfulness would help proactively manage digital technologies and reduce the possibility of rigidity resulting from digital technologies. Although the key role of organizational mindfuln...

Artificial Intelligence (AI) is influencing all aspects of human and business activities nowadays. Although potential benefits emerged from AI technologies have been widely discussed in many current literature, there is an urgently need to understand how AI can be designed to operate responsibly and act in a manner meeting stakeholders' expectation...

With a shift to more automation technology, social acceptance of technology plays an important role in the manufacturing sector. To what extent this occurs, and affects the adoption of technology, has been less researched, but is important in deciding how such technology is introduced, and the nature of the shift from labour intensive manufacturing...

Many hospitals are suffering from ineffective use of big data analytics with electronic health records (EHRs) to generate high quality insights for their clinical practices. Organizational learning has been a key role in improving the use of big data analytics with EHRs. Drawing on the knowledge-based view and big data lifecycle, we investigate how...

There have been massive amounts of digital health data stored in the medical information systems. They could be a valuable source of supporting healthcare organizations' clinical practices and operations, public health management, and medical research if it is analyzed in meaningful ways. Digital technologies such as big data analytics and Artifici...

Sharing economy platforms are growing at an unprecedented rate. Travel and tourism scholars have been focusing on customers’ sharing intention, yet the literature has largely overlooked what makes sharing service providers trust a sharing economy platform and decide to continue using it. Drawing upon socio-technical theory and the information syste...

Supply chain finance (SCF) aims to optimally align financial resource flows with material and information flows within supply chains. Although an increasing number of studies have demonstrated the potential of SCF resulting in improving cash-flow management and obtaining loan opportunities for suppliers and buyers, little is known about whether SCF...

Sharing commerce is an e-commerce business model where service providers (who provide possession of goods) and customers (who acquire temporary ownership for a fee) are connected through commercial networking systems tailored by service enablers. Research on sharing commerce to date investigate key drivers of consumer engagement in sharing commerce...

Social commerce (s-commerce) has become increasingly impactful to e-commerce and has generated potential economic benefits. With the rise of online privacy concerns, we have seen the need to explain how concerns about privacy affect consumers' social interaction behavior and purchase decision-making on s-commerce sites. Synthesizing the privacy-tru...

The aim of this study is to propose an automatic and real-time social media analytics framework with interactive data visualizations to support effective exploration of knowledge about adverse drug reaction (ADR) surveillance. This proposed framework has been prototypically implemented on the basis of social media data. A longitudinal diabetes pati...

With a growing number of online reviews, consumers often rely on these reviews to make purchase decisions. However, little is known about managerial responses to online hotel reviews. This paper reports on a framework to integrate visual analytics and machine learning techniques to investigate whether hotel managers respond to positive and negative...

Consumers are empowered to exert influence on brands through social networking sites (SNSs), which make it possible for consumers to become active content creators in their relationship with firms. To further understand brand value co-creation, we use the socio-technical theory to build a model of brand co-creation with key antecedents−social comme...

Social media has fundamentally reshaped the ways in which tourists acquire travel information and plan trips. The travel information generated by users on social networking sites (SNS) plays a crucial role in raising tourists’ awareness and influencing destination visit intentions and behaviours. Whilst recent research focusing on the role of socia...

The rise of social commerce has brought several new challenges for firms and reshaped the way people purchase products and services. Firms are struggling to co-create value with customers to identify their needs and offer innovative products. To address these challenges, this study proposes a value co-creation circle and explores the key factors fo...

The impact of Health Information Systems (HIS) on healthcare service improvement is well known; however, there has been a limited amount of research regarding the HIS payoff and how this has influenced the quality of patient care. By focusing on Kaizen, this study investigates the possibility of reducing patient-flow delays of outpatients using the...

Academics across disciplines such as information systems, computer science and healthcare informatics highlight that big data analytics (BDA) have the potential to provide tremendous benefits for healthcare industries. Nevertheless, healthcare organizations continue to struggle to make progress on their BDA initiatives. Drawing on the configuration...

Data communications and networking management is one important course taught in business schools. To prepare themselves for future career, students need to acquire the data communications skills and the higher-order cognitive skills (HOCS) from this course so that they relate the relevance of the theory to practical problems. Prior literature shows...

A big data analytics enabled transformation model based on practice-based view is developed which reveals the causal relationships among big data analytics capabilities, IT-enabled transformation practices, benefit dimensions and business value. This model was then tested in healthcare setting. Through analyzing big data implementation cases, we so...

A model of brand value co-creation by integrating its the antecedents of interactivity, social support, and relationship quality is proposed. Empirical data was collected from the brand pages from a social networking website in China. Structural equation modelling was adopted to analyze the data. The results demonstrate that interactivity, specific...

This chapter looks at the opportunities of social commerce for branding. The chapter examines social commerce constructs and their impact on brand development. The results of this empirical study show that both social factors and social commerce constructs have positive effects on co-creating brand value intention. This study also highlights the mo...

Serious games are becoming important educational tools and are increasingly being integrated into courses in many different academic areas and widely portrayed as a means of helping individuals concentrate on the subject matter and enjoy learning. This paper discusses the development and testing of a serious game by using a research model where the...

Although big data analytics have tremendous benefits for healthcare organizations, extant research has paid insufficient attention to the exploration of its business value. In order to bridge this knowledge gap, this study proposes a big data analytics-enabled business value model in which we use the resource-based theory (RBT) and capability build...

Social commerce mediated by social media and social network platforms has led to the development of new business models in e-commerce and digitized the consumer decision journey. Social interaction is considered as a prerequisite for successful social commerce since consumers now expect an interactive and social experience while making purchase dec...

Firms encounter intense competition, market turbulence, and ever-changing technological innovation in today's dynamic business environment. Overcoming these challenges requires firms to develop their market agility capability in order to sense and respond environmental changes and seize emerging business opportunities. Although prior research has r...

Social commerce, a powerful combination of customer-oriented social computing technologies and new commercial features, is having an increasing impact on e-commerce, potentially generating substantial economic benefits. Drawing on socio-technical theory, this study establishes a research framework to help understand the social and technical factors...

Purpose Drawing on the resource-based theory and dynamic capability view, this paper aims to examine the mechanisms by which business analytics (BA) capabilities (i.e. the effective use of data aggregation, analytics and data interpretation tools) in healthcare units indirectly influence decision-making effectiveness through the mediating role of k...

Event-driven architecture is one of IT architectures introduced to assist enterprises operate in a real-time environment such as healthcare. As IT business value generation is a complex process, we explore configurations of event-driven architecture and other organizational elements in achieving healthcare performance. We purpose an alternative non...

The objective of this research is to conduct a lean analysis of the Draw Cell operations at a manufacturer that fabricates stainless steel tubes and to implement Lean concepts for automation. Videotaping operations, interviewing operators, and studying the engineered layout of the operation were carried out to understand the existing operations. In...