Yawei Jiang

Griffith University · Department of Tourism, Sport and Hotel Management

This study takes a processual view of resilience to investigate how tourism organisations utilise dynamic capabilities to develop resilience in a disaster context. A longitudinal qualitative research design was used to gain insights into the process. The study uses on-site observation, secondary documents, and in-depth interviews with representativ...

Purpose This paper aims to summarize the current state of research on risk, crisis and disaster management in the generic field, and in tourism and hospitality. It identifies key themes and compares the main topics studied in both the tourism and hospitality management and marketing literature. Design/methodology/approach A narrative (thematic) re...

This study develops a typology of dynamic capabilities to advance knowledge on how tourism organizations can manage disruptive external changes. It uses the context of a natural disaster. The article goes beyond a simple classification of organizational activities in responding to crises/disasters to create a typology of 12 dynamic capabilities. Th...

Airline service delays have received increasing media attention and can result in negative public comments. This study examines the relationship among perceived wait time, negative emotions (anger and worry) and loyalty intention, and the moderating effects of two types of emotion regulation strategies (reappraisal and suppression). A total of 958...

Reveals how to effectively manage events in times of crisis, and leveraging events for post-disaster recovery. The volume brings together theoretical and practical insights in order to set up a robust ground for effective crisis management and recovery strategies of events.

Dynamic capabilities enable tourism organisations to manage crises and disasters, yet many do not possess these competencies. This paper investigates the factors that enable or impede the development of dynamic capabilities in tourism organisations that help them to survive and thrive in crises or disaster environments. These enablers and barriers...

Purpose The COVID-19 pandemic has created a crisis for healthcare systems worldwide. There have been significant challenges to managing public and private health care and related services systems’ capacity to cope with testing, treatment and containment of the virus. Drawing on the foundational research by Frow et al. (2019), the paper explores how...

This article reviews 142 papers published between 1960 and 2018 on tourism risk, crisis and disaster management. The article (1) takes a thematic approach to synthesise past research focus and identifies gaps, (2) examines research methodologies employed, and (3) suggests future research and methodological approaches to help progress the field. The...

Tourists may experience the same negative event during their travel but evoke different emotions, some may express anger, and others undertake dangerous actions. An understanding of the relationship between such negative events, the emotions elicited, and tourists' subsequent actions will help in managing these emotional situations. This study adop...

The importance of resilience for tourism organizations facing crises and disasters is indisputable. Yet little is known about how these organizations become resilient. This paper proposes that dynamic capabilities provide a mechanism that enables tourism organizations to respond to disruptive environmental changes through a process of routine trans...

This chapter has provided definitions of crisis and crisis management, discussed the vulnerability of tourism to unexpected crises and outlined negative impacts of different types of crises/disasters on the tourism industry. Crises may also have transformational effects and can become turning points for businesses with effective management. Thus th...

A limited number of studies have applied bibliometric visualisation to explore the network structure of scholarly tourism knowledge. This study uses CiteSpace to analyse and visualise the intellectual structure of the tourism crisis and disaster management (TCDM) field. The use of new bibliometric visualisation techniques makes a methodological con...

The tourism industry is vulnerable to disasters due to its heavy dependence on natural resources. Despite growing studies on tourism disaster management, little research has been conducted from a stakeholder collaboration perspective, yet effective collaboration can improve recovery outcomes. This paper integrates stakeholder collaboration literatu...