Yaiza Armas-Cruz

Yaiza Armas-Cruz
Universidad de La Laguna | ULL · Department of Business Management and Economic History

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24
Publications
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432
Citations

Publications

Publications (24)
Article
Free access until January 27, 2022: https://authors.elsevier.com/c/1eCpG_6LA-anMk Highlights • The two-dimensional structure of HRM favours its effectiveness. • HRM positively influences customer satisfaction. • HRM positively influences customer revisits and recommendation intention. • HRM effectiveness is moderated mainly by polarity and comment...
Article
Full-text available
Decent work is a construct of growing interest in the hospitality sector. It is an important component of employee-focused, micro-level corporate social responsibility and a key element of a sustainable tourism agenda. In this study, we identify the domain and dimensions of this construct, merging objective and measurable work variables with the co...
Chapter
This work is the result of an exploratory study of introduction to a research conducted by a group of professors from the University of La Laguna, entitled: Design of optimal scenarios of tourism governance in Biosphere Reserves (GOBTUR) (CSO2012-38729-C02-01). This project is funded by the Directorate General of Research and Management of the Nati...
Article
Despite hotels’ managers spend substantial time and money on environmental initiatives; they are not sure whether their guests perceive their green efforts appropriately. The purpose of this study is to analyze guests’ perceptions of hotels’ environmental practices expressed through social media. Main results suggest that even though customers perc...
Article
This paper evaluates the environmental behavior of SMEs in the Canary Islands (Spain), one of the Outermost European Regions. The islands’ fragile socioeconomic systems and scarce resources noticeably condition the competitiveness of their firms. An empirical analysis ranks environmental protection practices in SMEs and identifies differences on th...
Article
Small islands in peripheral regions are currently perceived as attractive tourist destinations. Governance plays an important role as a strategy for the revival of such destinations to achieve a more productive, environmental, social and sustainable management structure. ‘Good’ governance of a destination depends on all the actors involved in the t...
Article
Full-text available
The environmental management of the hotel industry related to the governance of a mass tourist destination under the particular conditions of the protected area consideration (Biosphere Reserve) is analysed. The empirical study is performed with a sample of 94 tourist accommodation establishments in Fuerteventura (Canary Islands - Spain) and determ...
Article
Full-text available
This paper reflects on governance, corporate social responsibility (CSR) and public-private cooperation in sustainable tourist destinations. The empirical analysis focuses on the island of Fuerteventura (the Canary Islands), where a process of coordinated decision making has begun, as well as putting in place plans to modernize the destination. Tho...
Chapter
This work is the result of an exploratory study of introduction to a research conducted by a group of professors from the University of La Laguna, entitled: Design of optimal scenarios of tourism governance in Biosphere Reserves (GOBTUR) (CSO2012-38729-C02-01). This project is funded by the Directorate General of Research and Management of the Nati...
Conference Paper
This paper is the result of an introductory exploratory study on a research work performed by a group of teachers within the design project optimal scenario of touristic governance in Biosphere Reserves (GOBTUR), led by Dr. Agustin Santana Talavera University La Laguna. At present, the tourism industry needs to improve the competitiveness and susta...
Article
Resumen En este artículo se analizan los factores determinantes del acceso a la financiación externa, con especial referencia a la crisis y sus efectos en la financiación de la PYME en España. Se lleva a cabo un estudio empírico con el fin de diagnosticar la trayectoria en el periodo comprendido entre 2009 y 2011. En general, características como e...
Article
The appropriate management of environmental factors in the business world is a question of considerable interest to the scientific world, since studies increasingly reveal that such management has important competitive implications for the firm. One of the questions on which there does not yet exist sufficient consensus in the literature is how to...
Article
There is considerable debate in the literature about the economic implications of firms' environmental management. The current study identifies the determinants and implications of environmental management and performance, using an empirical analysis of 187 hotels in the third most visited region of Spain – itself the second most important tourist...
Article
In the present work we first theoretically contextualise the importance of social and environmental responsibility in the firm, at the same time analysing the relation between this variable and firm performance, for which the literature provides contradictory results. In the hotel sector this controversy is particularly relevant, given the intense...
Article
Full-text available
In the last decades, environment and its conservation have become a critical variable for the economic analysis and for the company, because it supposes important changes in the competitive environment which it forces them to reframe ist strategic position, specially in environment related sectors with a clear market direction like tourim. However,...
Article
Full-text available
El objetivo fundamental de este trabajo determinar en qué medida diferentes niveles de responsabilidad medioambiental asumida por las empresas del sector hotelero español, integrada dentro del concepto más amplio de responsabilidad social corporativa, generan diferenciales de rentabilidad entre dichas empresas. Para ello se define la variable "resp...

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