Yaiza Armas-Cruz

• University of La Laguna

This paper builds on recent corporate social responsibility (CSR) literature and on stakeholder theory. Our aim is to analyze the direct and indirect effects of employee-oriented CSR on hotel workers' quality of life (QoL). Based on survey collected from a sample of hotel employees in the Canary Islands (Spain), relationships were empirically exami...

Strategies for responding to online reviews, particularly their evolution over time, represent an important and scarcely analysed topic in hospitality research. To address this gap, we analysed the evolution of response policies over 2010–2018 and their impact on hotels’ online ratings. We analysed 82,025 reviews and 57,164 responses on TripAdvisor...

Environmental strategies and their effects on firm performance are receiving increased attention in the literature, but the results are inconclusive. To fill this gap, we propose to evaluate the effect of environmental strategies on firm performance, thereby making two significant contributions. The first is the use of Bayesian techniques to estima...

Free access until January 27, 2022: https://authors.elsevier.com/c/1eCpG_6LA-anMk Highlights • The two-dimensional structure of HRM favours its effectiveness. • HRM positively influences customer satisfaction. • HRM positively influences customer revisits and recommendation intention. • HRM effectiveness is moderated mainly by polarity and comment...

Decent work is a construct of growing interest in the hospitality sector. It is an important component of employee-focused, micro-level corporate social responsibility and a key element of a sustainable tourism agenda. In this study, we identify the domain and dimensions of this construct, merging objective and measurable work variables with the co...

This work is the result of an exploratory study of introduction to a research conducted by a group of professors from the University of La Laguna, entitled: Design of optimal scenarios of tourism governance in Biosphere Reserves (GOBTUR) (CSO2012-38729-C02-01). This project is funded by the Directorate General of Research and Management of the Nati...

Despite hotels’ managers spend substantial time and money on environmental initiatives; they are not sure whether their guests perceive their green efforts appropriately. The purpose of this study is to analyze guests’ perceptions of hotels’ environmental practices expressed through social media. Main results suggest that even though customers perc...

This paper evaluates the environmental behavior of SMEs in the Canary Islands (Spain), one of the Outermost European Regions. The islands’ fragile socioeconomic systems and scarce resources noticeably condition the competitiveness of their firms. An empirical analysis ranks environmental protection practices in SMEs and identifies differences on th...

Small islands in peripheral regions are currently perceived as attractive tourist destinations. Governance plays an important role as a strategy for the revival of such destinations to achieve a more productive, environmental, social and sustainable management structure. ‘Good’ governance of a destination depends on all the actors involved in the t...

The environmental management of the hotel industry related to the governance of a mass tourist destination under the particular conditions of the protected area consideration (Biosphere Reserve) is analysed. The empirical study is performed with a sample of 94 tourist accommodation establishments in Fuerteventura (Canary Islands - Spain) and determ...

This paper reflects on governance, corporate social responsibility (CSR) and public-private cooperation in sustainable tourist destinations. The empirical analysis focuses on the island of Fuerteventura (the Canary Islands), where a process of coordinated decision making has begun, as well as putting in place plans to modernize the destination. Tho...

This work is the result of an exploratory study of introduction to a research conducted by a group of professors from the University of La Laguna, entitled: Design of optimal scenarios of tourism governance in Biosphere Reserves (GOBTUR) (CSO2012-38729-C02-01). This project is funded by the Directorate General of Research and Management of the Nati...

En este artículo se analizan los factores determinantes del acceso a la financiación externa, con especial referencia a la crisis y sus efectos en la financiación de la pyme en España. Se lleva a cabo un estudio empírico con el fin de diagnosticar la trayectoria en el periodo comprendido entre 2009 y 2011. En general, características como el sector...

This paper is the result of an introductory exploratory study on a research work performed by a group of teachers within the design project optimal scenario of touristic governance in Biosphere Reserves (GOBTUR), led by Dr. Agustin Santana Talavera University La Laguna. At present, the tourism industry needs to improve the competitiveness and susta...

Resumen En este artículo se analizan los factores determinantes del acceso a la financiación externa, con especial referencia a la crisis y sus efectos en la financiación de la PYME en España. Se lleva a cabo un estudio empírico con el fin de diagnosticar la trayectoria en el periodo comprendido entre 2009 y 2011. En general, características como e...

The appropriate management of environmental factors in the business world is a question of considerable interest to the scientific world, since studies increasingly reveal that such management has important competitive implications for the firm. One of the questions on which there does not yet exist sufficient consensus in the literature is how to...

There is considerable debate in the literature about the economic implications of firms' environmental management. The current study identifies the determinants and implications of environmental management and performance, using an empirical analysis of 187 hotels in the third most visited region of Spain – itself the second most important tourist...

The current work aims to develop a instrument to measure the impact of firms’ environ- mental protection activities on their economic performance. This tool is specifically designed for the tourism sector, which is rarely analysed from this perspective despite its considerable relevance due to its strong interaction with the environment. The work e...

In the present work we first theoretically contextualise the importance of social and environmental responsibility in the firm, at the same time analysing the relation between this variable and firm performance, for which the literature provides contradictory results. In the hotel sector this controversy is particularly relevant, given the intense...

In the last decades, environment and its conservation have become a critical variable for the economic analysis and for the company, because it supposes important changes in the competitive environment which it forces them to reframe ist strategic position, specially in environment related sectors with a clear market direction like tourim. However,...

El objetivo fundamental de este trabajo determinar en qué medida diferentes niveles de responsabilidad medioambiental asumida por las empresas del sector hotelero español, integrada dentro del concepto más amplio de responsabilidad social corporativa, generan diferenciales de rentabilidad entre dichas empresas. Para ello se define la variable "resp...