Xusen Cheng

Renmin University of China | RUC · School of Information

The transformation of technology and collaboration methods driven by the e-government system forces government employees to reconsider their daily workflow and collaboration with colleagues. Despite the extensive existing knowledge of technology usage and collaboration, there are limitations in explaining the synergy between technology usage and gr...

Ride-hailing platforms such as Didi, Uber, and Lyft have changed the travel industry. Promoting the passengers' trust in platform and customer citizenship behaviour (CCB) is both challenging and important. This study employed a mixed-methods design, consisting of 21 interviews and 351 online surveys, to develop and examine the trust-CCB model in th...

The transformation of technology and collaboration methods driven by the e-government system forces government employees to reconsider their daily workflow and collaboration with colleagues. Despite the extensive existing knowledge of technology usage and collaboration, there are limitations in explaining the synergy between technology usage and gr...

Purpose Generative artificial intelligence (GenAI) has progressed in its ability and has seen explosive growth in adoption. However, the consumer’s perspective on its use, particularly in specific scenarios such as financial advice, is unclear. This research develops a model of how to build trust in the advice given by GenAI when answering financia...

Purpose: Generative artificial intelligence (GenAI) has progressed in its ability and has seen explosive growth in adoption. However, the consumer's perspective on its use, particularly in specific scenarios such as financial advice, is unclear. This research develops a model of how to build trust in the advice given by GenAI when answering financi...

Despite the potential benefits for drivers at the base of the pyramid (BoP) of IT‐driven ridesharing businesses, drivers are susceptible to uncertainty owing to their low education and incomes, potentially compelling them to engage less in ridesharing over time. Although this important sociotechnical phenomenon has garnered increasing attention, IS...

Despite the many benefits for researchers that participate in a project there are several challenges that create a cumulative, negative, effect on their mental health. Existing research focuses on four stages of a project: Forming, Storming, Norming and Adjourning. This research adds a fifth stage, Post-Project Collaboration, as this stage is impli...

Central bank digital currencies (CBDC) are one of the new Fintech solutions disrupting finance and society. Unlike most cryptocurrencies that are decentralized, this currency is centralized so it has some different characteristics both as a technology and in terms of governance. This research attempts to model Mexican consumers' trust in their CBDC...

Chatbots that use generative artificial intelligence to reply have become an important application in the field of human-AI interaction and also related to a new diversity of virtual communities. There is a lack of study for composition factors and patterns of quasi-social interaction in the process of human-chatbot interaction. We propose a new mo...

Financial technology, Fintech, is going through a very disruptive digital transformation that is going beyond just making existing models leaner and faster. This research uses a qualitative approach to identify five models of Fintech that can utilize AI to its full potential. The five models are: (a) an incumbent in finance disaggregating and focus...

A Central Bank Digital Currency (CBDC) can offer several benefits for governments and citizens such as faster transactions at a lower cost, and richer information on consumers’ behaviour. It is important however that the consumer’s perspective on the adoption of CBDCs is not neglected. A CBDC needs consumers to trust and use it, to avoid either a c...

While it is clear that organizations must move quickly in implementing digital transformation so they are not left behind, it is not always clear what the final destination should be and how to get there. The research presented here covers several specific cases of digital transformation. The cases offer insight in the areas of finance, tourism, tr...

Each case brings a different piece of the puzzle, but it also serves to test and verify our current understanding of digital transformation. There are common lessons across all cases, along with the specific lessons some cases offer for those specific sectors of the economy. The research presented here is practical, with directly applicable lessons...

Purpose The COVID-19 pandemic has generated unprecedented public fear, impeding both individuals’ social life and the travel industry as a whole. China was one of the first major countries to experience the COVID-19 outbreaks and recovery from the pandemic. The demand for outings is increasing in the post-COVID-19 world, leading to the recovery of...

The mobile Internet ecosystem with WeChat, Toutiao, and Tiktok as platforms is accelerating the transformation of new media and new marketing formats. With the development of mobile Internet, big data, and artificial intelligence, technology is driving the continuous innovation and organizational transformation of new media. Beijing Sootoo Network...

The executives of the Sootoo Internet never thought that a dying WeChat official account would become a red net someday and become a powerful support for the rapid transformation. Here comes the cat is like his own child to Chen Lei. Chen Lei did his best to make it grow healthily step by step to what it is today. The bitterness may only be known b...

The recent outbreak of COVID-19 posed discontinuous disruption to traditional learning modes worldwide. In order to keep social distance, online collaborative learning has become a necessity during the pandemic. However, our understanding of students’ well-being and satisfaction with online collaborative learning is limited, especially during the C...

With the development of the sharing economy, online ride-sharing has become a primary form of commuting. Using secondary transaction data, this study investigates the associations between the heterogeneous features and mutual trust in sharing economy-driven online ride-sharing transactions. Based on an examination of 12,404 ride-sharing orders in B...

Purpose With the great changes brought by information technology, there is also a challenge for the elderly's acceptance. This study aimed to determine the antecedents of elderly people's usage intention of financial artificial intelligent customer service (FAICS) and to examine the relationships between various factors and thus to help them better...

Online communication is an effective solution to the social isolation of older adults that can result from attempts to avoid COVID-19 transmission, but they may not be familiar with virtual identities in online communication and struggle to develop trusting relationships. We address this dilemma in this study by using qualitative methods including...

Purpose Images and caption descriptions serve as important visual stimuli that influence consumer preferences; therefore, the current study focuses on property images and captions illustrated on the home pages of accommodation-sharing platforms. Specifically, this study investigates the relative importance of hue, brightness and saturation of a pro...

Operators make profits by publishing information. If they can know the influencing factors in the process of information dissemination, they can provide new insights for practical operations and formulate corresponding operation strategies for different types of accounts. The purpose of this article is to discuss the information dissemination proce...

Purpose Because of the COVID-19, the digital transformation of global hospitality and tourism speeds up. This paper aims to provide comprehensive frame of the digital transformation for further hospitality and tourism research. Design/methodology/approach Through conducting a critical review of the impact of COVID-19, the current situation about t...

Purpose Metaverse is a virtual application spawned by digital technology that is becoming increasingly relevant to our lives. However, for the opportunities created and challenges posed by the metaverse, its important elements and future evolution trend remain largely unknown. Thus, this paper aims to understand the current status of metaverse rese...

Despite the convenience of facial recognition payment (FRP), many consumers hesitate to use FRP. Drawing on the antecedent-privacy concern-outcome (APCO) macro model, this study investigates antecedents of privacy concerns and privacy fatigue in the context of FRP and how privacy concerns and privacy fatigue influence user’s resistance intention of...

Purpose Collaboration is significant but difficult for the development of youth organizations, this research aims to explore whether the online collaboration process is suitable for youth organizations' collaboration and improve their effectiveness and efficiency. Design/methodology/approach This research has applied a design approach using the co...

Purpose The sale of NFTs and the interest in them has “exploded” recently. While there is a lot of information on them, it is not clear what final form they will take. There are several reasons to be uneasy, such as the prevalence of scams, but there are also reasons for optimism and confidence in NFTs. First, they solve the problem of how to own d...

Artificial intelligence and related technologies are creating new opportunities and challenges for organizations across the insurance value chain. Incumbents are adopting AI-driven automation at different speeds, and new entrants are attempting to use AI to gain an advantage over the incumbents. This research explored four case studies of insurers'...

The aim of this study was to investigate the hotspots of WeChat official accounts and the impact of their pushes on user information behaviour including reading rate, sharing rate, number of comments or collections and fan growth rate. Using nine official accounts provided by the Sootoo Network, this study collected data on more than 10,000 pushes...

Considering the crucial role of cross-cultural virtual learning teams (VLTs) in industries and academics, this study adopts a longitudinal approach and investigates in-depth how cross-cultural VLTs collaborate effectively by examining relationships among three concepts, namely swift trust, team trust, and shared mental model (SMM). Categorizing tea...

Finance and insurance are being transformed by Artificial Intelligence (AI). Nevertheless, the consumer is not passive in this process and there is some inhibition to trust. This research modelled trust in Fintech and trust in Insurtech. The two models were then compared to evaluate if trust in both is similar. Multigroup Structural Equation Modell...

The decision to share information is a common phenomenon in individuals’ daily social media use (e.g., Twitter, micro-blogs). However, research on the information to be shared mainly focuses on short texts, and the research on long texts/article sharing is relatively limited. Based on the elaboration likelihood model (ELM), this study established a...

Several measures taken to control the spread of the COVID-19 pandemic have severely disrupted the accommodation sharing sector. This study attempts to find solutions to aid the recovery of the accommodation sharing sector via team efforts. Accordingly, we focus on the integration of artificial intelligence (AI) and collaboration. Despite the signif...

The rapid popularity of live streaming promotes the emergence of a new business model known as live streaming commerce. Due to high interactivity and rich-sensory stimuli, live streaming easily leads to consumers’ impulse buying. However, knowledge on impulse buying in live streaming commerce is considerably limited. Drawing on the social presence...

Text-based chatbots are being touted as a disruptive innovation with unprecedented business potential. However, frequent failures in human–chatbot conversations have led to consumer pushback. This study investigates the response of consumers to chatbots in terms of their intention to switch to human agents. Drawing upon the stimulus–organism–respon...

WeChat official accounts attract huge traffic and have an extremely high marketing value. However, as the number of accounts on the platform increases, a new concern for the account operators is garnering more traffic than competitors. Here, we employed the heuristic-systematic model to classify the influencing factors affecting information dissemi...

The prominence of real-time ridesharing services, such as Uber and Lyft, has dramatically changed the landscape of traditional industries. This study provides a comprehensive analysis of the short-term wage elasticity of labor supply in real-time ridesharing markets using data from a major ridesharing platform in China. By exploiting an exogenous s...

The phenomenon of malicious behaviors in the sharing economy has been burgeoning in practice but remains understudied in academia. By integrating protection motivation theory and social exchange theory, this study adopted a mixed-methods approach to investigate the appraisal process of deviant sharing behaviors. To produce groundbreaking insights,...

[The full text is available on request] This preface introduces the special issue on The Dark Sides of AI. The special issue offers six papers that focus on challenges of AI technology. In the twenty-first century, artificial intelligence (AI) is an extremely disruptive innovation that has attracted considerable attention from practitioners and aca...

Idea selection is a critical activity in open innovation crowdsourcing projects. Yet, the generation of vast amounts of ideas makes it cognitively challenging to identify the subset of ideas that are worthy of further consideration. We conducted an experiment to explore the influence of idea quantity and idea homogeneity on idea selection outcomes...

Ransomware (RW) attacks’ effectiveness has increased causing far reaching consequences that are not fully understood. The ability to disrupt core services, the global reach, extended duration and the repetition has increased their ability to harm an organization. One aspect that needs to be understood better is the effect on the user. The user in t...

[The full text is available on request] Considering the ubiquitous use of AI in digital business today, the significant negative or detrimental consequences of AI to individuals, organizations and society remain to be examined and are worthy of further research attention. The purpose of this mini-track is to report on the state-of-the-art research...

Product country-of-origin (COO) is now playing a central role in consumers’ purchase behavior. Previous studies have investigated several factors that impact COO. However, little attention has been paid to the impact of COO on consumers’ product evaluation on Chinese products, especially in the cross-border e-commerce context. Using a multi-methods...

Based on the perspectives of social risk amplification and the knowledge-attitudes-practice model, this study aimed to test how the level of knowledge about COVID-19 and information sources can predict people's behavioral changes and to examine the effect mechanisms through the mediating roles of attitude, risk perception, and negative emotions in...

Purpose The Physical Internet (PI) provides solutions to improve the current unsustainable economically logistics systems. This paper aims to identify the key themes and point out the gaps to demonstrate the current state of the PI deployment in the industry. Furthermore, this paper attempts to provide possible opportunities for future research to...

The special issue on Sharing Economy Enabled Digital Platforms for Development focuses on an investigation of an emerging form of collaborative consumption, known as sharing economy. This special issue aims to address several issues regarding important and novel research questions, analytical approaches, and to understand how the sharing economy br...

Purpose Artificial intelligence (AI)-based chatbots have brought unprecedented business potential. This study aims to explore consumers' trust and response to a text-based chatbot in e-commerce, involving the moderating effects of task complexity and chatbot identity disclosure. Design/methodology/approach A survey method with 299 useable response...

AI and data technologies are a catalyst for fundamental changes to insurance business models. The current upheaval is seeing some incumbent insurers trying to do the same more effectively, while others evolve to fully utilize the new capabilities and users these new technologies bring. At the same time, technologically advanced organizations from o...

This study reveals the two sides of social word of mouth (SWOM) in social commerce (s-commerce). Based on the stimulus–organism–response paradigm, this study explores the effects of SWOM quality characteristics as the environmental stimuli on individuals’ social pressure and behavioral responses. We collected data from 1,152 s-commerce users and fo...

Trust plays a central role in team collaboration, especially in multinational virtual teams. However, our understanding of how different types of trust interact to influence group work efficiency in this context is still limited. This study investigates the development of two types of trust and group efficiency over time in the multinational virtua...

With the dramatic growth of internet and platform economics, reward-based crowdfunding (RBC) has become prevalent, providing unprecedented opportunities to small- and medium-sized enterprises (SMEs). Nevertheless, crowdfunding projects can find it difficult to succeed. Fundraisers can hardly simultaneously obtain both financial and non-financial be...

Vendors and clients collaborate on outsourcing projects through virtual teams. Trust is an important indicator of mutual relationships that lead to successful projects. This study's objective is to investigate the determinants of trust in different stages of collaboration during offshore software-development outsourcing. Using a case study approach...

Computer-supported collaborative learning (CSCL) is widely adopted in industry learning, but it still faces challenges, including low participation, distraction, and learning inefficiency. In our study, we follow the design science research method to develop artifacts (a process and discussion platform) to address these CSCL challenges. Collaborati...

This study investigates what affects perceived risks and how the trade-off between perceived risks and benefits affects individuals’ information privacy choices in the context of IT-enabled ride-sharing. Using privacy calculus theory and immediate gratification, we adopt a mixed-methods approach. We use interview data to identify perceived informat...

Big data analytics (BDA) and artificial intelligence (AI) may provide both bright and dark sides that may affect user participation in ridesharing. We do not know whether the juxtaposed sides of these IT artefacts influence users’ cognitive appraisals, and if so, to what extent will their participative behaviour be affected. This paper contributes...

Purpose This study aims to elicit the preferences of potential travelers for different property listings' attributes (online review number, positive valence rate of reviews and discount strategy) when selecting hotels and peer-to-peer (P2P) accommodation sharing on online booking platforms. Design/methodology/approach A discrete choice experiment...

Information technology-mediated interruptions have become widespread and ubiquitous in the workplace. However, our understanding of how these interruptions and individuals’ interruption processing mechanism impact individuals’ performance, especially psychological performance, is still limited. Leveraging Conservation of Resources Theory, this stud...

E‐learning platforms are becoming more and more important and they are gradually changing people’s learning ways. In the e‐learning platforms, users actively create and join their favorite communities to share their questions and ideas. With the increase of users of e‐learning platforms, the number of communities is increasing dramatically. In this...