Xuanhui Liu

Karlsruhe Institute of Technology | KIT · Institute of Information Systems and Marketing

Digital services are a key driver of contemporary businesses. In order to scale the implementation of design-centric development processes, companies increasingly assign design work to design novices. As design novices have limited design knowledge and experience, they are challenged to select adequate design techniques throughout the entire lifecy...

In order to deliver software which is enjoyable and easy to use, design experts are embedded in the global software development. Yet, the software industry witnesses a shortage in design experts. Design novices need to be trained to select appropriate design techniques for various task scenarios. Here, classifications of design techniques can suppo...

A broad spectrum of design techniques is available to support digital service design processes. With the growing number of available design techniques, selecting suitable design techniques becomes increasingly challenging, especially for design novices. In this paper, we present design principles and their instantiation in the Web platform ServiceD...

In a digital world, service designers need to apply design techniques to meet increasing user expectations. While there are many design techniques out there, the current taxonomies of design techniques provide little guidance for designers when it comes to selecting appropriate design techniques during the design process. Hence, a well-structured t...

Purpose Numerous design methods are available to facilitate the digital innovation processes in user interface design. Nonetheless, little guidance exists on their appropriate selections within the design process based on specific situations. Consequently, design novices with limited design knowledge face challenges when determining suitable method...

Video-meetings essentially determine remote work life. However, video-meetings experience challenges originating from human emotions. Therefore, emotional competence, the ability to perceive, understand, and regulate emotions, is of the highest relevance. With limited transfer capacity of emotional information and various communication challenges,...

Many software users give feedback online about the applications they use. This feedback often contains valuable requirements information that can be used to guide the effective maintenance and evolution of a software product. Yet, not all software users give online feedback. If the demographics of a user-base aren’t fairly represented, there is a d...

In teamwork, assessments are applied to examine individuals’ contributions and team performance, helping them conduct self-reflection. Nowadays, leader assessments are commonly used in teams, but they are influenced by subjective factors of leaders. Fair assessments enhance team members’ enthusiasm for work and their belongings to the team. In this...

Perceptual design evaluation helps designers recognize how others perceive their work and iterate their design process. Organizing user studies to gather human perceptual evaluation is time-consuming. Thus, computational evaluation methods are proposed to provide rapid and reliable feedback for designers. In recent years, the development of deep ne...

Purpose The purpose of this study is to explore how gender influences peer assessment in team-building activities in China. Design/methodology/approach A nine-player Werewolf game was adopted to conduct the experiment. Nine abilities were defined to evaluate players’ performances. Before the game, players filled out a self-assessment questionnaire...

Design techniques have been classified to support the selection in design processes. Two decision aids have been created. We designed an experiment to compare both decision aids (taxonomy and tags) and evaluate the influence of individuals’ decision style when using a decision aid. The experiment materials included the experimental process, a train...

Digital services are a key driver of contemporary businesses. In order to scale the implementation of design-centric development processes, companies increasingly assign design work to design novices. As design novices have limited design knowledge and experience, they are challenged to select adequate design techniques throughout the entire lifecy...

The usage of design techniques in design processes is an important driver for the success of digital services. However, before using design techniques, suitable techniques need to be selected. With the continuous growth of the number of design techniques, the selection of appropriate ones becomes more difficult, especially for design novices with l...

In order to create extraordinary user experiences, digital service design processes involving people from a multi-disciplinary background need to be executed. With the growing number of executed design processes, it becomes increasingly important to quickly onboard design novices in these processes. A huge amount of design techniques is available t...