Xiaolin Lin

Washington State University | WSU · Department of Management, Information Systems, and Entrepreneurship

Despite chatbots’ increasing popularity, firms often fail to fully achieve their benefits because of their underutilization. We argue that ethical concerns dealing with chatbot-related privacy and security may prevent firms from developing a culture of embracing chatbot use and fully integrating chatbots into their workflows. Our research draws upo...

Artificial intelligence (AI) is gaining increasing attention from business leaders today. As a primary AI tool, chatbots have seen increasing use by companies to support customer service. An understanding of how chatbots are used is essential for improving customer service. Based on the relevant literature, this study examined the impacts of chatbo...

Social media has been integrated into traditional e-commerce, creating an innovative technology-based approach to changing business practice and service, yet few researchers have attempted to provide an understanding of how this approach is changing consumer decision-making and purchase behaviours. Combining the expectation-confirmation theory and...

We investigate the impacts of chatbots' technical features on employees' perceptions (namely, chatbot effectiveness and discomfort with using chatbots) in the context of B2B marketing. In particular, to capture the technical features of chatbots, we identify three types of chatbot affordances (i.e., automatability, personalization, and availability...

An enhanced understanding of the innovative use of artificial intelligence (AI) is essential for organizations to improve work design and daily business operations. This study's purpose is to offer insights into how AI can transform organizations' work practices through diving deeply into its innovative use in the context of a primary AI tool, a ch...

Companies are increasingly relying on social media brand communities to interact with consumers and achieve business values. Thus, it is essential to understand how companies can extract value from consumers in social media brand communities. We develop a model clarifying the dual concept of consumer value and illustrating how consumer-perceived va...

Due to the popularity of social media, patients are increasingly using social media for the social support exchange to improve health outcomes. To understand this phenomenon of social media-enabled healthcare, we propose a conceptual framework by integrating literature from three areas—social media affordance, online social support, and health beha...

Firms have been increasingly using social commerce platforms to engage with customers and support their brand value co-creation. While social commerce is now bringing a variety of benefits to business, it has also challenged marketing ethics surrounding online consumer privacy. Drawing on the trust-commitment theory, we develop a model that aims to...

The problematic use of mobile social networking apps (SNAs) is an increasing issue in various places where people live and work. For example, employees' use of mobile SNAs at work can result in significant loss of productivity. The literature has mainly focused on the etiology of problematic behavior with a focus on human psychological characterist...

Purpose As sharing economy has become increasingly popular, researchers from various disciplines begin to pay more attention to this important phenomenon. However, the current literature is fragmented and lacks a framework to integrate previous studies and guide future research. This study aims to systematically review the literature to better unde...

As social networking sites (SNSs) have become quite popular, organizations have used SNSs to support their various business processes. A growing trend is that organizations increasingly encourage consumers to contribute knowledge via SNSs. The contributed knowledge can help organizations to improve their products/services and therefore these contri...

Internet users have been actively using social media to share various kinds of information online, offering opportunities for companies to gain valuable data from their customers. Although researchers have paid considerable attention to users’ information-sharing behavior, few studies have attempted to explore their psychological perceptions in dec...

Gender effects remain poorly understood in the E-commerce setting. Using the selectivity model, this research further investigates gender differences in consumer Web-based purchase decisions. Specifically, gender differences in the effects of interactivity, vividness, diagnosticity, and perceived risk on subsequent consumer attitude and online purc...

Purpose Under the sunlight of social commerce, few concepts have blossomed like value co-creation. But when blurred strategies are implemented, the opportunity to wilt a brand is high. To avoid the miscues and the controversies, an ascendant step is to engage consumers with social commerce sites. The purpose of this paper is to propose three antece...

Consumers are relying increasingly on social commerce for making their purchase decisions, and e-vendors have great interests in applying social commerce features in the traditional e-commerce sites to increase sales. Although the importance of trust has been well recognized in the literature, the previous studies have mainly focused on trust in e-...

Sharing economy services such as bicycle-sharing have become quite popular. In these services, companies maintain systems which allow consumers to conduct sharing activities. Based upon expectation-confirmation theory, we develop a model investigating the antecedents of consumer confirmation and its consequences in the sharing economy context. Spec...

The rise of social media has created a new e-commerce platform called social commerce. In social commerce, e-vendors such as Amazon may integrate social media with their traditional e-commerce sites. Based on self-determination theory and social commerce literature, we develop a model illustrating how social commerce features may impact consumer be...

Organizations increasingly use virtual teams to support their business processes. With software development as its context, this study aims to examine how software engineers are motivated to work in virtual teams, as well as the subsequent impacts this has on their programming and collaboration skills development. A theoretical model was developed...

Unethical behavior is under-examined in the workplace. To date, few studies have attempted to explore the antecedents of an employee’s ethical decisions, particularly with respect to unethical behavior and its effects. To capture an employee’s psychological perception of unethical behavior in the workplace, this paper integrates organizational fact...

The paper draws on customer engagement literature to propose an organic approach to achieving customer loyalty. The organic approach is reflected in customers’ volitional engagement in an online brand community without any deliberate marketing endeavors and incentives from the brand organization. This research employs a longitudinal study focusing...

Social networking sites (SNSs) have attracted more and more people to interact on line. Because of their popularity, firms and organizations are now marketing their business on SNS pages. It is essential for both SNS providers and firms to retain their current members. Consequently, use continuity of SNSs has gained the attention of both practition...

Social commerce, an emerging phenomenon rooted in social media and Web 2.0 technologies, has attracted the attention of many researchers. The number of publications on social commerce has grown exponentially in the past 10 years. Now, social commerce has become a significant emerging research area. In this paper, we first define the boundary of soc...

In the past few years, social media has changed the way people seek and share health information. However, despite its significant advantages, social media still faces many challenges in user adoption and participation regarding health information. This study focuses on the factors that affect users' intentions to seek and share health information...

Social networking sites (SNSs) allow users to connect with each other by overcoming geographical and temporal boundaries and thus empower people to search for social support from online. Social support has been considered a key social value that online users can obtain from SNSs. However, few studies have systematically investigated social support...

The paper considers the emergent, so called, ‘social commerce’ imperative which enables consumers to generate active WEB content and engage commercially with providers through social networking systems. It is apparent that little research currently addresses the need for an understanding of consumer adoption in this respect and therefore further cr...

This chapter discusses the online social support in the context of social networking sites (SNSs). The pervasive adoption of social networking sites has profound influence on society and enables a new way to provide social support. Social support has been considered a key social value that online users can obtain from social networking sites. Resea...

Social networking sites (SNS) have challenged ethical issues about users’ information security and privacy. SNS users are concerned about their privacy and need to control the information they share and its use. This paper examines the security of SNS by taking a look at the influence of users’ perceived control of information over their informatio...

Consumer trust is essential for a business to successfully promote new products and services. This paper develops a trust model from a social commerce perspective by investigating the influence of social commerce constructs on consumer trust in new products and services. By using an empirical study, the results of this research indicate that social...

Purpose – The purpose of this paper is to explore in depth how Web 2.0 (focusing on social media) contributes to create a better communication channel to provide information, support and assistance to patients. Social relationships of individuals on the Internet through social media have created added value for many industries. This phenomenon can...

Social networking sites (SNSs) allow users to connect with each other by overcoming geographical and temporal boundaries and thus empower people to search for social support from online. Social support has been considered a key social value that online users can obtain from social networking sites. Research has shown that social support may reduce...

Purpose – The emergence of Web 2.0 opened a new route for education to use the values derived from this development. The future of e-learning is social learning, where individuals can learn online due to the facility of social media. Social media such as online communities are places for social interactions between users. These social interactions...

Social networking sites (SNS) such as Facebook are now a primary communications medium used to connect individuals and businesses worldwide. Businesses can profit by interacting with consumers through these platforms and therefore have a vested interest in consumers continued usage of SNS technologies. To date published research on SNS usage largel...