William Voorberg

Naturalis Biodiversity Center | NCB

Public organizations increasingly apply design approaches from the creative disciplines. Generally, they do this in isolation from their daily activities. Consequently, the resulting design proposals are rarely adopted. Using Fuzzy-set Qualitative Comparative Analysis on 14 cases, we investigated whether team boundary spanning activities-i.e. repre...

Introduction Governments see themselves as increasingly confronted with complex or wicked problems (such as climate change and migration). Characteristic for such issues is that many different stakeholders are involved, with different ambitions, interests and perceptions. A solution for one actor may imply an increase in problems for others (Head,...

Public organizations are increasingly turning to design thinking to address wicked societal issues, enhance innovation, and improve services. However, in general, public organizations do not provide the most receptive context for design thinking. To be applied effectively, design thinking requires sufficient tolerance for uncertainty, capacity for...

In recent years, design approaches to policy-making have gained popularity among policy-makers. However, a critical reflection on their added value and on how contemporary ‘design-thinking’ approaches relates to the classical idea of public administration as a design science is still lacking. This introductory chapter reflects upon the use of desig...

This paper tests to what extent the dimensionof the CLEAR model can be used as reliable predictors of an individual’s decision to pursue council membership. By using the CLEAR framework as an extension of known frameworks such as self-determination theory and public service motivation that only focus on motivation, we develop a more comprehensive v...

Many public issues require collaboration between governments, private actors, NGOs, civic organizations, and individual organizations. Initiating such a collaboration is challenging, but sustaining such a partnership can be even more difficult. This paper aims to explore what types of collaborative governance structures (CGSs) are found in urban ga...

Marine Protected Areas (MPAs) are a primary tool for conserving marine biodiversity. The literature presents a scattered picture regarding the extent to which co-management can be considered valuable. In this study we examine, what conditions are for co-management to make a contribution to conserving marine ecosystems (e.g., stopping coral bleachin...

Both theory and practice increasingly argue that creating green infrastructure in order to make cities climate-proof requires joint public service delivery across the green infrastructure's lifecycle. Accordingly, citizen participation in each green infrastructure project stage is required, but the type of participation may differ. So far, limited...

In the public domain, design thinking is increasingly expected to create value by including service users in the fundamental aspects of these services. However, in order to create value, the design approach needs to be ‘translated’ into an applicable framework, appropriate for the public domain. Therefore, we first explore what kind of value is sup...

In recent years, design approaches to policymaking have gained popularity among policymakers. However, a critical reflection on their added value and on how contemporary ‘design-thinking’ approaches relates to the classical idea of public administration as a design science, is still lacking. This introductory paper reflects upon the use of design a...

Western governments are increasingly trying to stimulate citizens to coproduce public services by, among other strategies, offering them financial incentives. However, there are competing views on whether financial incentives stimulate coproduction. While some argue that financial incentives increase citizens' willingness to coproduce, others sugge...

Social innovation is increasingly considered as a valid strategy to change public service delivery, due to all kinds of social challenges. Examples are aging, unemployment, and globalization. It presupposes a ‘game change,’ in that it assumes equal partnerships between actors. We argue that whether the game is actually changing varies per country,...

Governments are facing complicated issues such as financial retrenchment, climate change, globalization, increasing demand for a stronger focus on citizens’ needs and an urge for regeneration of urban deprived areas. In order to oppose these challenges, partnerships between stakeholders from various backgrounds are considered a necessary strategy....

Western governments are increasingly trying to stimulate citizens to ‘co-produce’ public services, among others, by offering them financial incentives. However, there are competing views on whether financial incentives stimulate co-production. While some argue it increases citizens’ willingness to co-produce, others suggest that it would decrease t...

Co-creation in public service delivery requires partnerships between citizens and civil servants. The authors argue that whether or not these partnerships will be successful depends on state and governance traditions (for example a tradition of authority sharing or consultation). These traditions determine the extent to which co-creation can become...

Co-creation – where citizens and public organizations work together to deal with societal issues – is increasingly considered as a fertile solution for various public service delivery problems. During co-creation, citizens are not mere consumers, but are actively engaged in building resilient societies. In this study, we analyze if and how state an...

Western governments are retreating from the public domain and are actively seeking alternative forms of public service delivery. These forms are increasingly interactive and relying on the competences and expertise of citizens. Citizens are no longer considered as (just) end-users of public services, but are expected to be co-creators. Using the co...

Self-organization is a concept that is often used to legitimize a government’s retreat from sectors in which it has traditionally played a vital role. In this article, we analyse how the emergence of new welfare services is mutually shaped by factors that stimulate self-organization among citizens and by meta-governing interventions by local govern...

The Social Innovation game, which is developed within the LIPSE project, is aimed at all parties who are interested in getting a better understanding of the complex nature of public sector innovations and collaborative public management. The game consists of a simulation with 11 players and a backward mapping exercise.

Social innovation is a recurring theme in public administration, in order to face contemporary socalled ‘wicked’ challenges like an ageing population and youth unemployment. Social innovation can be considered as a process of co-creation, since it seeks the collaboration of multiple stakeholders. These stakeholders bring in their own specific resou...

Innovation is key to ensuring that public sectors are able to deliver services efficiently and effectively while also creating a system that can cope with the many societal challenges that exist in today's world. In this compelling collection,contributors explore ways in which civil services are adapting to meet the many challenges they now face.

This article presents a systematic review of 122 articles and books (1987-2013) of co-creation / co-production with citizens in public innovation. It analyses a) the objectives of co-creation and co-production, b) its influential factors and c) the outcomes of co-creation and co-production processes. It shows that most studies focus on the identifi...

At the core of the concept of social innovation lies the active involvement of citizens into public service delivery. This involvement is often referred to as ‘co-creation’ or ‘co-production’. The purpose of this review is to provide an overview about the existing knowledge concerning the a) objectives, types and definitions of co-creation/co-produ...