Wei Boon Quah

Ministry of Higher Education, Malaysia · Hotel & Catering

This article identifies start-up factors for small and medium-sized accommodation (SMSA) businesses. Using the Heider theory, it explains the push and pull factor start-up motives in SMSA businesses. The purpose of this research was to indentify the underlying motivational factors and the primary motivational factors of SMSA operators. This topic w...

Percambahan restoran pelbagai konsep di era milenia kini bagaikan cendawan, bertemakan hipster, moden, fusion, east meets western dan tidak ketinggalan berilustrasikan kampung. Tidak hairan senario ini berlaku kerana industri makanan dan minuman sedang berkembang dengan pesat di Malaysia dengan menunjukkan peningkatan sebanyak 2.6 peratus berbandin...

The front office department is the major department and the most important area of the organization. The front desk of a hotel requires many different skills in order to make sure guests have a pleasant experience at a hotel. Students unable to imagine the real situation that will be happen because students only doing or practicing one role play ta...

Abstrak Pengajaran dan pembelajaran dalam talian (PdPDT) bukan lagi satu perkara yang mustahil dalam sistem Pendidikan mahupun untuk pelajar sekolah rendah, menengah, kolej ataupun universiti. PdPDT telahpun mula dilaksanakan dengan aktif di peringkat sekolah dan institusi pendidikan tinggi apabila negara kita dan dunia dilanda dengan pandemik COVI...

Edpuzzle telah digunakan sebagai platform e-pembelajaran bagi pelajar operasi perhotelan yang mengambil subjek Front Office di Kolej Komuniti Sungai Petani. Tiga objektif kajian iaitu untuk mengenal pasti i) tahap kefahaman pelajar mengenai konsep e-pembelajaran di Kolej Komuniti Sungai Petani; ii) persepsi pelajar terhadap penggunaan aplikasi Ed...

This study examines the relationship between IR 4.0 Readiness and three competencies—Digital Skills, Problem-Solving Skills, and Communication Skills—among students at Kuala Kangsar Community College. A quantitative approach was used, collecting data from 48 full-time students via a questionnaire. Pearson Correlation Analysis and multiple regres...

ABSTRAK Dalam era digital yang semakin berkembang, industri hospitaliti mencari kaedah latihan yang inovatif dan berkesan untuk menyediakan pelajar bagi peranan pejabat hadapan. Kajian konseptual ini meneroka pengaplikasian ChatGPT, model bahasa yang dibangunkan oleh OpenAI, sebagai alat latihan amali untuk membantu dan meningkatkan kemahiran komu...

ABSTRAK Pandemik COVID-19 telah mula perlahan pada pertengahan tahun 2022, kelas bersemuka terhad mula dikendalikan semula dan ramai pelajar lebih suka menghadiri kelas secara dalam talian berbanding kelas bersemuka. Kajian ini dijalankan untuk mengenal pasti faktor-faktor yang mempengaruhi niat pelajar untuk menghadiri kelas bersemuka terhad sele...

Experiential learning has been described as the most effective approach in tourism and hospitality management education. Various experiential learning methods have been used to enhance students’ learning experience. There are many experiential learning methods which can cater to different subjects. This way of using these experiential learning meth...

Dalam era digital yang semakin berkembang, penggunaan influencer sebagai alat pemasaran semakin mendapat perhatian kerana potensinya untuk mencapai audiens yang lebih luas dan meningkatkan kesedaran jenama. Kajian ini bertujuan untuk mengenal pasti kesan pemasaran pengaruh melalui media sosial terhadap keputusan pembelian pengguna serta faktor-...

User Experience (UX) is a crucial element in assessing the effectiveness of educational applications. This study evaluates the UX of the C#Venture application—developed for the introductory programming course at Bandar Darulaman Community College—using the User Experience Questionnaire (UEQ). A total of 54 respondents participated in this study. Th...

Given the widespread use of ChatGPT among university students, questions arise about its potential benefits and drawbacks. This study aims to explore the challenges and impacts of ChatGPT on the future of higher education. Using qualitative research methods, data were collected from semi-structured interviews. A thematic analysis approach was emplo...

Virtual reality (VR) is recognized as an intelligent and digital technology that has impacted numerous sectors and environments. VR in the classroom acts like a digital tool for the students and the teachers to achieve educational goals as it enhances understanding, critical thinking, visualization levels, and problem-solving skills. In addition, g...

Incorporating experiential learning methods into classroom activities is crucial for creating an immersive on-campus experience. Front Office students require proficiency in communication, practical skills, knowledge application, and dispositional skills. This study aims to identify the essential elements necessary to integrate scenarios and resour...

Abstract: Blockchain is a cutting-edge technology that has gained attention due to its ability to achieve security and privacy through decentralization. While it provides security for an untrusted network environment, it also faces challenges in security and privacy. Therefore, the objective of this systematic literature review is to critically eva...

The students in this community college's Hospitality Course had several difficulties speaking English, including anxiety of making mistakes, fear of being laughed at by their friends, and a lack of understanding of the pronunciation and grammar that they used. This study aims to determine the students speaking skills by enhancing their motivation l...

Kursus Asas Pengaturcaraan merupakan salah satu kursus yang mencabar dan sukar serta kompleks bagi pelajar Kolej Komuniti yang mengikuti program Sijil Sistem Komputer dan Rangkaian. Dalam kursus ini, pelajar perlu mengetahui konsep dan struktur asas serta syntax asas pengaturcaraan komputer. Cabarannya adalah pelajar didapati kurang berminat dengan...

The basic programming course is one of the challenging, difficult, and complex courses for community college students at Kedah State. In this course, students must know the basic concepts and structures as well as the basic syntax of computer programming. The challenge is that students are less interested in learning theoretically and have difficul...

Kajian ni bertujuan untuk mengkaji pengaruh antara sikap, kesedaran dan persekitaran terhadap niat beli pelajar Terapi Kecantikan dan Spa terhadap produk kosmetik halal di Kolej Komuniti Sungai Petani. Dalam kajian telah menggunakan soal selidik untuk mengumpul data daripada 87 orang responden yang terdiri daripada pelajar Sijil dan Diploma Terapi...

Commercial Foodservice Restaurant simulation class is a course to intensification students' knowledge in learning and practicing about cooking and serving food and beverages. This paper aims to identify the level of students’ knowledge enhancement, level of work experience, level of self-efficacy, and level of realism of simulation towards the use...

Digital tourism is one of three strategic priorities of the Ministry of Tourism to increase the number of tourists who visit Southeast Asia. This study explores the effectiveness of official tourism websites in Southeast Asia. The content analysis method consists of three dimensions: Aesthetic (destination visualization, websites design); Informati...

Menggunakan konsep permainan interaktif semasa melakukan pameran dan promosi Kolej Komuniti Sandakan.

This study was conducted to identify the implementation of online learning for Hotel Recreation subject among Sungai Petani Community College students. A qualitative study involving 15 students was conducted to determine the students' views on the implementation of online learning for The Recreation Hotel subjects. The open-ended question was co...

Malaysia, as a rapidly developing nation, plays a crucial role in equipping its graduates with all the necessary skills which are considered highly in demand in the current market. Course designers need to consider the target learning needs of ESP students in redesigning an appropriate syllabus that will cater to their working needs. Needs analysis...

In the digital age of the latest revolution, education is not left behind in transforming to digital andragogy and pedagogy. This study aims to identify the students' level of knowledge, attitude, and motivation in the readiness of e-learning at Sungai Petani Community College. The study also identified whether there is a difference between the Cer...

1. Industrial revolution 4.0 In Malaysia, the government’s official approach towards Industry 4.0 is still in its infancy. Ministry of International Trade and Industry (2018, para 2) has prepared the basic framework for Industry 4.0 and defines it as follows: “… production or manufacturing based industries digitalisation transformation, driven by...

N., (2021). Determining the relationship between self-directed learning readiness and acceptance of E-learning among culinary student. Abstract This is a study conducted on Culinary Certificate students of Sungai Petani Community College, Kedah. This study aims to identify the relationship between the level of self-directed learning readiness with...

Pandemik Covid-19 yang melanda seluruh dunia amnya dan Malaysia khasnya pada tahun 2020 telah membawa perubahan norma baru dalam sistem pendidikan negara. Penggunaan e-pembelajaran adalah merupakan satu medium pembelajaran yang menggunakan teknologi maklumat dan komunikasi untuk memudah cara dan meningkatkan pengalaman pengajaran dan pembelajaran (...

Various teaching pedagogies have been used in hospitality programs. In this study, a new innovative teaching method has been implemented for TVET students in Sungai Petani Community College. This study aims to examine the attitudes and satisfaction of hospitality TVET students towards the use of the Front Office Tasks Simulator (FOTS) as an innovat...

There is evidence related to the existence of the issue of teacher workload through several studies. Many researchers have found that workload factors are closely related to the stress levels of special education teachers. They noted that this workload factor is also the highest factor that has caused stress among special education teachers. The st...

This descriptive study aims to identify the level of readiness of Food and Beverages Service (F&B) students on the implementation of e-learning using Google Classroom and the effectiveness of the implementation of e-learning using Google Classroom in F&B classes. In addition, this study also aims to identify differences in the level of readiness an...

Abstrak Bidang keusahawanan bukan sahaja merupakan satu bidang yang penting malah ia juga telah dipandang serius apabila negara dilanda pandemik akibat serangan virus COVID-19. Banyak dasar dan inisiatif telah diperkenalkan kepada rakyat Malaysia terutama bagi yang hilang pekerjaan dan kekurangan pendapatan. Di Kolej Komuniti, banyak program pembud...

The application of innovations are today's panache of teaching and learning in class. Conventional classrooms practiced by lecturers without teaching aids less contribution towards enhancing the capability of students on mastering the skills. Simulation tool in hospitality education is suggested to fill the deficiency by exposing students intangibl...

ABSTRAK Front Office Tasks Simulator diwujudkan bagi membolehkan pelajar memperoleh pengalaman sebagai pekerja di hotel dengan melaksanakan tanggungjawab pekerjaan Front Office dengan situasi yang sebenarnya yang telah diwujudkan. Jabatan kaunter hadapan adalah sebahagian daripada jabatan utama organisasi hotel. Pekerja hotel yang berada Jabatan ka...

Purpose of the study: As stated by the Malaysia Education Blueprint 2015-2025 (Higher Education), to meet today's education needs for hospitality students' learning experience, educators are advised to apply technology and become innovative in their teaching skills. This study aims to investigate the perspectives of hospitality TVET students toward...

Artikel ini melaporkan pembangunan "FOTOKIT – Front Office Learning Toolkit," satu alat bantu mengajar yang dibina dengan dua versi (manual dan atas talian dengan menggunakan Google Spreadsheet dan telah ditambahbaik dengan membina sistem tersebut dengan menggunakan laman sesawang yang merangkumi ciri sistem hotel yang mudah bagi memudahkan pelajar...

ABSTRAK Penggunaan inovasi adalah salah satu teknik dalam pengajaran dan pembelajaran semasa. Kelas konvensional yang dlaksanakan oleh pensyarah tanpa alat bantu mengajar kurang memberi sumbangan ke arah meningkatkan keupayaan pelajar untuk menguasai kemahiran. Alat simulasi dalam pendidikan perhotelan dicadangkan untuk mengisi kekurangan tersebut...

Malaysia, as a rapidly developing nation, plays a crucial role in equipping its graduates with all the necessary skills which are considered highly in demand in the current market. Course designers should need to consider the target learning needs of ESP students in redesigning an appropriate syllabus that will cater to their working needs. Needs a...

This paper aims to investigate the effectiveness of using FOTOKIT as a teaching aid for front office subject in community college. Specifically, this study has three objectives, namely: (i) To identify students' perceptions of using FOTOKIT as a teaching aid for Front Office subject in community college; (ii) To determine the relationship between t...

This paper aims to investigate the effectiveness of using Quick Learning Video (QLV: ITHINK8S) as a teaching material for fundamentals of tourism and hospitality students in polytechnic. Specifically, this study has two objectives, namely: (i) To identify the effectiveness of using QLV: I-THINK8S as a teaching material for fundamentals of tourism a...

Simulation tool in hospitality education is suggested to fill the deficiency by exposing students in tangible business situations. In this study, Front Office Tasks Simulator has been used as an innovative teaching tool for hospitality students particularly in Front Office subject. Thus, this study investigated to see how students perceived Front O...

Kota Kinabalu: The year 2018 was a year of boom for the hotel industry in Sabah with the construction of more international class hotels aiming towards 10,000 5-star rooms in tandem with the flourishing tourism bloom, amidst strong growth in the peer-to-peer accommodation business with booking sites like Airbnb. Examples like Holiday Inn opposite...

Artikel ini melaporkan perkembangan "VIRTEST plus 3D," satu pelan bilik tetamu/ hotel maya untuk pengajaran dan pembelajaran perhotelan melalui virtual guest room/hotel - bilik tetamu/ hotel maya, dari perspektif pedagogi. Virtual guest room membolehkan pelajar bergerak seumpama dalam situasi sebenar dalam bilik tetamu. Apabila pensyarah menggerakk...

Kajian ini bertujuan untuk mengenal pasti tahap penerapan kemahiran insaniah menerusi sukan petanque dalam kalangan pemain di Institusi Pengajian Tinggi Awam (IPTA) dan Institusi Pengajian Tinggi Swasta (IPTS). Secara khususnya, kajian ini mempunyai dua objektif iaitu: (i) mengenal pasti tahap tujuh kemahiran insaniah menerusi sukan petanque dalam...

Tidak hairan bahawa penggunaan robot mungkin sudah terjadi pada sebahagian besar dalam industri manufaktur malah penggunaan robot juga sudah mula menjejak masuk ke industri makanan dan minuman (Iqbal, Khan, & Khalid, 2017). Sejak kebelakangan ini, kita sering mendengar bahawa robot manusia atau humanoid atau robot pramusaji/ pelayan sebagai revolus...

Abstrak Kajian ini bertujuan untuk mengkaji keberkesanan penggunaan VIRTEST plus 3D dalam pengajaran dan pembelajaran (PdP) hospitaliti. Secara khususnya, kajian ini mempunyai tiga objektif iaitu: (i) Mengenal pasti tahap persepsi pelajar terhadap penggunaan VIRTEST plus 3D dalam pengajaran dan pembelajaran (PdP) hospitaliti; (ii) Mengenal pasti pe...

Kemunculan institusi pengajian tinggi sama ada Institut Pengajian Tinggi Awam (IPTA), Institut Pengajian Tinggi Swasta (IPTS), Institut Latihan Kemahiran Awam (ILKA) dan Institut Latihan Kemahiran Swasta (ILKS) bercambah bagai cendawan tumbuh selepas hujan di Malaysia. Tren peningkatan jumlah Institusi Pengajian Tinggi (IPT) di Malaysia menyaksikan...

The students of the Hospitality Course at this community college had faced many hitches in speaking English such as fear of making mistakes, fear of being laughed by their friend as they have no idea about pronunciation and grammar that they use. This study aims to determine the students speaking skills by enhancing their motivation level and also...

The hotel systems provided in class may uncooperative and unfriendly, as the usage of the systems at one time could not cater the needs of voluminous students. Yet, most of the systems connects with the internet lines and to supply the amounts of computer at the same time can caused a sluggish operation. The objectives of this innovation are to ass...

http://news.mohe.gov.my/2018/02/15/educators-not-born-theyre-made/

The study aims to examine the factors that influence the readiness to change among the staffs in Community College of Sungai Petani. In addition, this study also examines the relationship between management and administration, organizational commitment, and co-workers' relationships with readiness to change. This study also examines the differences...

Kajian ini bertujuan untuk mengenal pasti persepsi majikan terhadap tahap personaliti dan tahap kemahiran pelajar Program Hospitaliti (Kulinari dan Operasi Perhotelan) Kolej Komuniti Sungai Petani yang mengikuti latihan industri. Secara khususnya, kajian ini mempunyai empat objektif iaitu: (i) mengenal pasti tahap personaliti pelajar Program Hospit...

Pendidikan melibatkan proses pengajaran dan pembelajaran (PdP). Pengajaran dan pembelajaran (PdP) pula merupakan aktiviti dan proses yang terpenting bagi melahirkan insan yang seimbang dalam aspek jasmani, emosi, rohani, intelek, dan sosial. Dalam bidang pendidikan, gaya pembelajaran memainkan peranan yang penting bagi memastikan objektif dan matla...

Kajian ini bertujuan untuk mengkaji faktor-faktor yang mempengaruhi kesediaan untuk berubah dalam kalangan staf Kolej Komuniti Sungai Petani. Secara khususnya, kajian ini mempunyai tiga objektif iaitu: (i) Mengenal pasti tahap kesediaan untuk berubah, pengurusan dan pentadbiran, komitmen organisasi, dan perhubungan rakan sekerja di Kolej Komuniti S...

Pengurusan dan pentadbiran dan kriteria kecemerlangan turut memainkan peranan penting dalam kesediaan untuk berubah, maka kajian ini bertujuan untuk mengkaji hubungan antara pengurusan dan pentadbiran dan kriteria kecemerlangan dengan kesediaan untuk berubah dalam kalangan staf di Kolej Komuniti Sungai Petani. Kajian ini menggunakan pendekatan kuan...

Kajian ini bertujuan untuk mengkaji hubungan antara pengurusan dan pentadbiran dan kriteria kecemerlangan dengan kesediaan untuk berubah dalam kalangan staf di Kolej Komuniti Sungai Petani. Kajian ini juga mengenal pasti persepsi staf terhadap tahap pengurusan dan pentadbiran, kriteria kecemerlangan dan kesediaan untuk berubah di Kolej Komuniti Sun...

Management and administration, the criteria of excellence also play an important role in the readiness to change, thus this study aimed to investigate the relationship between management and administration, the criteria of excellence and readiness to change among staff in Community College of Sungai Petani. This study used a quantitative approach w...

This paper aims to discuss on the extended definition of “First Class Mentality” and nurturing the concept among lecturers in community colleges in Malaysia. Because of the broad and subjective area of interest while talking about “First Class Mentality”, integrity and leadership would be the major focus of discussion and community college is used...

A small and medium enterprise (SMEs) especially in tourism industry has become an important source of revenue and also plays an important role as key drivers of employment and economic growth in most countries, especially in Malaysia. The rapid growth in the numbers of hotels and resorts in Sabah, Malaysia has raised the curiosity of the authors to...

This paper aims to discuss on the extended definition of “First Class Mentality” and nurturing the concept among lecturers in community colleges in Malaysia. Because of the broad and subjective area of interest while talking about “First Class Mentality”, integrity and leadership would be the major focus of discussion and community college is used...

There has been a rapid growth of small and medium-sized accommodation (SMSA) in Sabah, Malaysia due to the growth of the tourism industry. Despite this, there has been a limited understanding of small and medium-sized accommodation with regards to its operational issues. Thus, this paper aims to report qualitative empirical evidence on the operatio...

The paper reports qualitative empirical evidence on the underlying motives and presents motivational factors based on push and pull factors framework for small and medium-sized accommodation. The objectives of the paper are to: (a) explore the underlying motives of individuals and explained by push and pull factors in starting up small and medium-s...

The sudden rapid growth in small and medium-sized accommodation (SMSA) industry creates a challenging environment to SMSA operators in Sabah, Malaysia. However, there is lack of specifically study on SMSA start-up motives, perceptions and operational problems. The paper aims to report qualitative empirical evidence on the underlying motives and pro...

The rapid growth of tourism industry in recent years has stimulated the growth of small and medium-sized accommodation (SMSA) in Sabah. Despite of this, there has been a limited understanding of the small and medium-sized accommodation operation in Sabah. Thus, this paper aims to report qualitative empirical evidence on the operational problems fac...