Ward van Zoonen

Ward van Zoonen
Erasmus University Rotterdam | EUR · Organizational Dynamics in the Digital Society

PhD

About

34
Publications
12,327
Reads
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855
Citations
Additional affiliations
July 2017 - September 2019
University of Amsterdam
Position
  • Professor

Publications

Publications (34)
Article
Full-text available
New information and communication technologies can have paradoxical implications: they may be liberating and constraining at the same time. This field study examines the direct implications of personal social media use for work on employees’ autonomy and work pressure, and the indirect effects on exhaustion and work engagement. A total of 364 emplo...
Article
Social media has slowly become ubiquitous in the workplace; however, the use of these technologies has been associated with both positive and negative consequences. Using the JD-R model, this study examines these positive and negative consequences of the public social media use for work. Survey data of 421 employees is used to explore the relations...
Article
Full-text available
Technological advancements in the workplace frequently have produced contradictory effects by facilitating accessibility and efficiency while increasing interruptions and unpredictability. We combine insights from organizational paradoxes and the job demands–resources model to construct a framework identifying positive and negative mechanisms in th...
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Full-text available
Advances in communication technology continue to expand the possibilities for redesigning work environments to allow for temporal and spatial flexibility. Although flexible work designs (FWDs) are typically launched with high expectations, recent research shows that FWDs also pose challenges to employees and can even impede employee well-being. Bas...
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Purpose The benefits associated with visibility in organizations depend on employees' willingness to engage with technologies that utilize visible communication and make communication visible to others. Without the participation of workers, enterprise social media have limited value. This study develops a framework to assess what deters and drives...
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Purpose This study aims to examine some of the benefits and drawbacks of communication visibility. Specifically, building on communication visibility theory, the authors study how and why message transparency and network translucence may increase knowledge reuse and perceived overload through behavioral responses of vicarious learning and technolog...
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This study explores the short- and long-term expectations about adoption of conversational agents in the organizational frontline. Drawing from in-depth interviews with managers and developers in organizations that have implemented these agents, it sheds light on how the deployment of and collaboration with technology-based autonomous agents influe...
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Organizations are increasingly adopting social technology platforms in an effort to support increased knowledge sharing among workers. Although scholarship has indicated that the use of social technologies can increase multiple forms of communication visibility within organizations, little is known about the nature of these relationships and how th...
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This study examines the implications of categorizing workers into essential and non-essential groups due to disruptions in work associated with—and the quality of organizational change communication about—the COVID-19 pandemic. Specifically, we examine how these cues trigger identity threats and influence the meaningfulness of work, consequently af...
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The COVID-19 pandemic and outbreak response represent a global crisis that has affected various aspects of people’s lives, including work. Speculation is rife about the impact of the crisis on employees. Countries and organizations worldwide have categorized some work as essential and, by extension, other work as nonessential. This study aims to in...
Article
Social media technologies have the potential to be helpful and harmful to employees. We seek to move beyond this broad dichotomy by providing a concise review of current research on the relationship between social media use in organizational contexts and employee well-being. Our review comprises 51 articles which are grouped by theoretical focus: p...
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A massive shift towards remote work practices has presented many organizations and employees with acute challenges associated with multi-locational work. This shift underscores the need to reconsider isolation as one of the focal challenges of organizations in an era of increasingly dispersed and mediated work practices. This study relies on a thre...
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This study investigates the relationships between the use of various organizational ICTs, communication visibility, and perceived proximity to distant colleagues. In addition, this study examines the interplay between visibility and proximity, to determine whether visibility improves proximity, or vice versa. These relationships are tested in a glo...
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This study investigates how the transition to remote work during the coronavirus disease 2019 pandemic is experienced by employees. We investigate to what extent perceived work stressors relate to psychological strain through perceptions of social support, work–life conflict, and adjustment to remote work. The findings expound the mechanisms underl...
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The COVID-19 crisis has disrupted when, where, and how employees work. Drawing on a sample of 5452 Finnish employees, this study explores the factors associated with employees’ abrupt adjustment to remote work. Specifically, this study examines structural factors (i.e., work independence and the clarity of job criteria), relational factors (i.e., i...
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Supported by various collaboration technologies that allow communication from any place or time, employees increasingly engage in technology‐assisted supplemental work (TASW). Challenges associated with managing work and non‐work time have been further complicated by a global pandemic that has altered traditional work patterns and locations. To dat...
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Social media use has become an indispensable part of knowledge work. Employees posting work-related content on social media are considered credible sources of information and have significant importance for how stakeholders, such as potential customers and future employees, perceive the organization. Therefore, employees’ ability to communicate abo...
Article
Over the past few decades, the widespread use of mobile work devices (MWDs: e.g., laptops and smartphones) has enabled constant connectivity to work. This study advances previous work on the effects of constant connectivity for employees by focusing on how and for whom constant connectivity might be related to employee well-being. Additionally, org...
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Full-text available
This study presents an analysis of the extent to which enterprise social media (ESM) use enhances visibility of content (message transparency) and connections (network translucence) in organizations, and how this affects knowledge brokering. The findings support the theory of communication visibility by demonstrating that ESM use is associated with...
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This study investigates how boundary communication mediates the effects of smartphone use for work after hours on work-life conflict and organizational identification. It draws upon boundary theory, work-family border theory, and a structurational view of organizational identification. The research site was a large Scandinavian company operating in...
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Workplace flexibility can lead to fewer physical encounters, impacting the extent to which employees can help others. This is important because giving help to coworkers facilitates engagement. This study draws on two-wave panel data from 329 employees to examine the relationship between workplace flexibility and engagement through helping behavior....
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This study examines how news factors in press releases influence journalists’ decisions and the journalistic treatment of press release information after its initial selection for the news agenda: These journalists can transform press releases into a news story, which involves little journalistic capital investment, or use these releases for a uniq...
Article
This study aims to develop a better understanding of the potential drivers of personal social media use for work and the work-related information employees share through these platforms. This is important given both the increased use of social media as a form of self-presentation and the potential organizational consequences of workers' online know...
Article
Purpose This study aims to take a public goods approach to understand relationships between collecting and contributing knowledge to an online knowledge sharing portal (KSP), mental model processing and outcomes at the individual and collective levels. Design/methodology/approach This study reports on a survey (N = 602) among tax professionals,...
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Widespread use of social media across work and non-work boundaries has heightened concerns about employee engagement in the contemporary workforce. This study examines how employees' boundary management preferences influence their work communication on social media, and how these factors impact their engagement. Results from three waves of survey d...
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Due to technological advancement work is situated within a broader network where work communiqués become public and observable by anyone at any time. This study draws on identity theory and boundary management preferences to examine the extent to which employees use their Facebook and LinkedIn accounts to share updates about their organization. Thi...
Article
Purpose –This study examines the negative consequences of work related social media use, and the extent to which the presence of social media policies in organization is able to mitigate these consequences. Design/methodology/approach – Web-based survey data (N = 575) was analysed using structural equation modelling to test the indirect effect of s...
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This study focuses on explaining agenda building power of corporate press releases. The purpose of the study is to investigate to what extent news factor theory can be applied to predict whether a press release generates media attention or not. A content analysis of 823 press releases from 30 of the largest Dutch corporations reveals that the news...
Article
Social media are invaluable sources of information during organizational crises. Although recent research confirms this fundamental role in crisis communication, this article is aimed at deepening the understanding about the role of the source of information in this socially mediated era by comparing the organization and the employee as communicato...
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This study explores the antecedents of work-related social-media use. To date the role of employees in organizational sense giving through work-related social-media use remains under investigated. The findings suggest that – in a work-related context – social media serve multiple functions: as a vehicle for information dissemination, relationship m...

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