Wanrong Zhang

• University of Warwick

Driven by an increasingly unpredictable operation environment and global supply networks of ever higher complexity, managing supply chain risk has in recent years become a core issue for companies in practice. Supply chain resilience (SCR) is deemed a critical capability to cope with such an environment. Hence, it is important to investigate which...

Product-service systems (PSSs) have the potential to integrate a variety of sustainability strategies as producers are incentivised to design and market less material-intensive products and prolong use-cycles. While diffusion of PSSs in industrial cases is well reported, consumer acceptance remains a key barrier to more ambitious use- and resultori...

This research focuses on how the servitization challenges (in terms of organisational structure, business model, development process, customer management and risk management) manifest in the different types of servitized businesses. In this study, we focus on two types of servitized business models: integrated solution providers (IS providers) and...