V.R. Prybutok

University of North Texas | UNT · Department of Information Technology and Decision Sciences

This paper presents a comprehensive research framework for achieving business excellence through sustainable supply chain management (SSCM), based on an extensive review of the literature examining the impact of SSCM practices on sustainability performance and their associated metrics. The study investigates the influence of individual SSCM practic...

Caregivers and health practitioners are often looking for good intervention techniques to help community-living older adults to improve their mental health. This study examined the relationship between physical activity and community engagement and their effect on mental well-being among older men and women. Data from National Health and Aging Tren...

This research examines maintenance outsourcing in the presence of cyber-attacks. The research findings contribute to the literature on maintenance outsourcing by considering how cyber-attacks affect channel coordination and, specifically, cost subsidization. The Internet of Things assumes the risk that a “smart” or connected manufacturing system co...

The cadmium-contaminated water body is a worldwide concern for the environment and toxic to human beings and the removal of cadmium ions from drinking and groundwater sustainably and cost-effectively is important. A novel nano-biocomposite was obtained by impregnating silver nanoparticles (AgNPs) within kenaf-based activated carbon (KAC) in the pre...

This research investigates the social, legal, and technological factors that affect the adoption of Internet of Things wearable devices (WIoT) among young adults during and before a healthcare crisis. The study develops a technological acceptance model by integrating the Technological-Personal-Environmental (TPE) framework with new constructs, i.e....

The degree to which the media report a health emergency affects the seriousness with which the people respond to combat the health crisis. Engagement from local newspapers in the US has received scant scrutiny, even though there is a sizable body of scholarship on the analysis of COVID-19 news. We fill this void by focusing on the Rio Grande Valley...

The relationship between employee quality and firm outcomes is extensively explored in the literature. Prior research focuses on examining the quality of top managers in a limited number of industries or using smaller datasets. This study fills this literature gap using demographic characteristics from Metropolitan Statistical Areas, where firm hea...

This study reviews the existing approaches and frameworks on sustainable supply chain management (SSCM). Theories from other fields including quality management, supply chain management, and management (stakeholder theory and institutional theory) are explored to identify their contribution to theory development in SSCM. Drawing upon these theories...

The application of data science resources can enhance our ability to reduce health disparities affecting communities across the country. In this paper, we use the Preferred Reporting Items for Structured Review and Meta-Analyses methodology to conduct a thematic analysis of selected studies and identify micro and macro themes within the literature....

Supply chain management (SCM) and quality management (QM) overlap in literature because their domains and practices intersect and reinforce each other. Despite the recognized importance of supplier-to-customer relationships in achieving quality goals, limited research examines how SCM influences the quality-oriented organizational framework as a me...

Electronic health record (EHR) systems have a considerable effect on reducing healthcare costs by offering better disease management and fewer medical errors, while current systems fail to attract the majority of patients to sharing their health records. Blockchain is a reliable alternative among the options to improve current systems. Little is kn...

This study explores a theoretical framework evaluating the antecedents of cyberchondria. In doing so, we not only examined perceived severity as an intervening factor through which online health information seeking (OHIS) may influence cyberchondria but also sought to trace moderators that serve as boundary conditions. To explore the proposed frame...

Research has resulted in profound societal changes, impacting lives and health worldwide. As a result, the public esteems researchers and funds further research. This critical societal process is obstructed if society chooses not to implement research results. Much of this research is the result of predictive models. This study will characterize th...

Purpose This study aims to investigate the determinants of cloud computing usage behavior by exploring trust, several trust antecedents, risk perceptions and the direct and mediating relationships of trust and perceived risk on the intention toward the behavior. Design/methodology/approach An online survey was administered to 1,228 cloud technolog...

Purpose For the past several decades, the sales control literature has focused on the outside sales context. This study aims to extend sales control research by examining formal and informal sales controls, embodied by cultural controls, used by sales managers in an inside sales context, where the sales agent’s performance focus extends beyond sale...

Purpose This study aims to examine the relationship between emotional attachment (EA) and intelligent personal assistant (IPA) continuance intention. While existing theories emphasize purely rational and goal-oriented factors in terms of information technology (IT) continuance intention, this research examines how users' EA toward technology impact...

A primary objective of blockchain technology is to address information security and efficiency issues related to existing information sharing systems. For the sharing of health records, little is known about the application of blockchain in management information systems. There are strict regulations for sharing health information due to insecure s...

Mobile advertising accounted for 137 billion dollars or 55% of 2021 U.S. total digital advertising expenditures. Delivery time and tone of language in advertisements (ads) are two little explored characteristics in mobile advertising. This paper examines how morning delivery and the use of a friendly language tone in ads are related to customer pur...

Socially engaged older adults are less likely to decline in health and happiness and have a higher quality of life. Building upon this premise, examination was conducted on the domains of social determinants of health, specifically the social and community context per Healthy People 2030 objectives. These mechanisms of social interaction, in the fo...

Considering climate change and global warming, a transition from gasoline cars to electric vehicles (EVs) can progress toward reducing the carbon footprint and improving air quality. As young consumers prepare to become future automobile users, this research focuses on their EV perception, attitude, and cost considerations in a car-rental setting....

The purpose of this study is to explore the effect of a new construct, namely COVID-19 safety, on customer satisfaction and behavioral intentions in the context of fast-food restaurants (FFRs), while accounting for the effect of service quality, perceived value, and food quality. Using an online questionnaire, data was collected from 219 FFR custom...

Despite a current level of uncertainty, taxi service companies are incorporating autonomous cars in their services. This study examines factors influencing consumers' initial trust in autonomous taxis to extend trust model research and develop a new model in autonomous taxis. The new model examines the influence of trust base factors and subjective...

Information technology (IT) is considered as a key to business success by academia and industry. Notably, IT has evolved to an organization-level role that is far beyond previous technology supports and information storage functions; rather, it serves as a core analytics tool, combined with machine learning and artificial intelligence, to facilitat...

Gene repair is a new emerging healthcare technology garnering increasing attention. Despite the large potential future market for gene repair, a lack of research exists between the advancement of this innovation and consumer adoption intention. This study develops a theoretical model by contextualizing the unified theory of acceptance and use of te...

Aim/Purpose: Cyberbullying (CB) is an ongoing phenomenon that affects youth in negative ways. Using online news articles to provide information to schools can help with the development of comprehensive cyberbullying prevention campaigns, and in restoring faith in news reporting. The inclusion of online news also allows for increased awareness of cy...

This systematic review emphasizes the need for technology use in older adults to reduce social isolation. With the advancement of technology over the years, the effectiveness of interventions based on its use can be examined to see how these can address the problem of social isolation and enhance social wellbeing. We focus on identifying how older...

In the past decade, cities around the world have published their open data as a new service. Some have used this service innovatively, as a vehicle to improve service quality, efficiency, accountability, and transparency. While some studies highlight open data success stories, others show a lack of supporting evidence. In either case, cities curren...

Computer security is a growing issue that impacts organizations in virtually all industries, and data breaches impact millions of customers and cost organizations millions of dollars. Within the last five years alone, huge data breaches have been experienced by organizations such as Marriot, Equifax, eBay, JP Morgan Chase, Home Depot, Target, and Y...

Purpose Information security is a growing issue that impacts organizations in virtually all industries, and data breaches impact millions of customers and cost organizations millions of dollars. Within the past several years alone, huge data breaches have been experienced by organizations such as Marriot, Equifax, eBay, JP Morgan Chase, Home Depot,...

Social commerce is a new development in e-commerce and social networks. Consumers belonging to various social communities of interest often rely on information generated by these communities to make online purchase decisions. This empirical research study explores the relational and security aspects of social commerce. It looks at technology-enable...

Demographic changes in the United States increased diversity among employees and sales agents. Hispanics, the largest minority group, are expected to account for the majority of employment growth over the next several years. Yet, little is known about how this group’s intrinsic and extrinsic sales motivation affects tenure. Using operational and ea...

Social commerce is an emergent business model where user-generated content is a valuable source of information that minimises the risk and ambiguity surrounding online purchase decisions. This study examines the user-generated content represented by reviews and recommendations (electronic word of mouth or eWOM) by contrasting customer (peer) vs. au...

Purpose Previous sales control research has limited the definition of outcome controls exclusively to sales outcomes in an outside sales context. In addition to sales outcome controls, inside sales managers use phone operational outcomes to influence inside sales agent performance, supporting the need to expand the broader definition of outcome con...

This research establishes a theoretical framework for evaluating antecedents of the information seeking behaviors of online forum participants with chronic obstructive pulmonary disease (COPD). We evaluated the proposed framework using partial least squares structural equation modeling (PLS-SEM) after gathering data using a cross-sectional survey....

Purpose The purpose of this study is to explore the direct and indirect effects of perceived provider professionalism and service recovery in enhancing patient satisfaction in a developing country. Design/methodology/approach This study used a survey method to investigate satisfaction among health-care consumers. This study used data collected fro...

The article assesses data science software to evaluate the usefulness of data science technology in addressing concerns such as health disparities. Data science software was analyzed using KDnuggets data related to analytics, data science, and machine learning software. Data science functionalities include computational processes and frameworks tha...

This research develops and tests a social networking site (SNS) responsible impression management (SNS-RIM) model to investigate the impact of social networking site impression management (IM) on users' continued SNS engagement, thereby contributing to information systems research. To collect data, the authors administered a customized survey instr...

This study demonstrates that visual quality is an emergent factor in explaining behavioral intention in online shopping, as online retail technology continues to evolve. The researchers develop, and test a model, in augmented reality (AR) and non-AR contexts, explaining the effect of aesthetic appeal of the interface of a mobile retail app and posi...

Supply chain management (SCM) adoption in a project-based environment brings substantial benefits but requires careful planning and execution. The current research examines a number of publications that are relevant to both SCM and project management in project management journals. First, we identify the key antecedents of successful SCM implementa...

Relational connectedness is an important factor for identifying requirements of and building long-term customer–organization relationships. This research investigates how the relational connectedness construct connects with relationship marketing theory. The empirical study provides greater insight into relationship marketing by comparing two model...

This research posits and empirically tests the relative importance of five key determinants of service quality in fast-food restaurants (FFRs, also known as quick-service restaurants) in the United Arab Emirates (UAE). Using a survey methodology, data were collected from 491customers to test the proposed model and associated hypotheses. The structu...

Purpose The lack of clarity in defining data science is problematic in both academia and industry because the former has a need for clarity to establish curriculum guidelines in their work to prepare future professionals, and the latter has a need for information to establish clear job description guidelines to recruit professionals. This lack of c...

This research investigates the extent to which Mobile Augmented Reality (MAR) apps can influence user attitudes and shopping behavior. It empirically explores user experience and examines its effects on consumer perceptions of hedonic and utilitarian gratification, informativeness, and ease of use. Findings indicate perceptions of gratification and...

Aim/Purpose: This study builds upon theory to develop and test a parsimonious model of service quality importance, the Higher Education Service Quality Importance (HESQI) Model, for use in standardized, frequent surveys of student satisfaction in higher education service delivery. Background: Educational institutions operating in the higher educati...

The purpose of this research is to investigate how the consumer’s trusting mechanism influences their behavioral adoption intention in the context of genetic testing. Based on the technology acceptance theory and trust formation theory, the research posits and develops a comprehensive trust model by integrating trust-related factors that correlate...

Social inclusion fosters interpersonal relationships that reduce social isolation and enhance wellbeing in older adults. This study finds that socially engaged older adults are less likely to decline in health and have more wellbeing than those less engaged. The connection between wellbeing and social engagement is examined with hypotheses that the...

Comprehensiveness is one of the most important textual content features of online review and exhibits significant impacts on consumer’s buying decisions. This paper explores the effect of air quality on review comprehensiveness by using a large-scale daily restaurant review dataset. By applying panel data and text mining method, we report an emotio...

Purpose Previous sales research remains limited to analyzing the influence of sales activities with sales agent tenure. To date, research on this subject has focused on the downstream direct or indirect impact of sales activities to sales performance, failing to consider whether sales activities impact a sales agent’s tenure. This paper aims to ass...

Overview of mobile development in three continents.

Purpose Through the use of netnography, the purpose of this paper is to investigate the interaction of 192 inside sales agents who collaborate within discussion forums to create communities of practice (CoPs). Drawing on situated learning theory and inside salespersons’ discussion forums, this study showcases how inside sales agents use CoPs to bet...

Understanding the factors that determine a user’s decision to continue using cloud storage services is critical for providers and their users. We integrated Stimuli Organism Response (SOR) and Information Technology (IT) continuance decision model to develop a new model. In addition, we selected two quality attributes (i.e., reliability and flexibi...

This research furthers understanding of whether consumers of cloud-based service platforms can distinguish between gap theory dimensions (i.e., expectation and performance) on these platforms. We build upon and extend the work of (Natesan and Aerts, 2016) by applying confirmatory factor analysis on gap scores from survey data to develop and test an...

Smart product recovery decision-making (SRDM) plays a critical role in the closed-loop manufacturing chain. SRDM can facilitate the maximum reclamation of End-of-Life product value while achieving sustainability. Ubiquitous information and computational intelligence technologies empower the implementation of SRDM. These emerging smart technologies...

There is a surge in the development of decision-oriented analysis tools intended to extract actionable information from text. These tools integrate various text-mining methods that were performance tested in a manner that was often biased toward the new system. Those tests primarily utilised descriptive measurement criteria and test datasets that a...

Purpose The purpose of this study includes two parts. First, it introduces a machine-based method for model and instrument development and updating that integrates large sample qualitative data. Second, a new model and instrument for e-commerce customer satisfaction are developed. Design/methodology/approach The research occurs in two phases. In P...

Insurance telematics is a recent technology-enabled service innovation advanced by insurance companies and adopted by millions of drivers worldwide. This research study explores the insurance telematics technology acceptance and use among the new Millennials generation, which represents both a challenge and an opportunity for insurers. Drawing on t...

This research develops and tests an extended Expectation-Confirmation Model (ECM) framework to investigate IT continuance behavior for the workplace and personal use. After collecting empirical data from emerging technology users, the authors created a new model that considers the oft-slighted bilateral nature of user satisfaction, which is divisib...

Quality management (QM) research has frequently focused on investigating the QM system, while a collective consideration of the effects of individual QM practices on organizational performance and performance dimensions remains an under-investigated area of research. The current research provides insights for expanding quality management theory usi...

An online clinic appointment system (OCAS) is an example of health information technology (HIT) innovation in the healthcare industry. An OCAS can help healthcare organizations to improve the efficiency of information exchange for patients and transform a clinic-centered practice into patient-centered practice. This research uses an enhanced trust...

An online clinic appointment system (OCAS) is an example of health information technology (HIT) innovation in the healthcare industry. An OCAS can help healthcare organizations to improve the efficiency of information exchange for patients and transform a clinic-centered practice into patient-centered practice. This research uses an enhanced trust...

This research proposes a theoretical model explaining the roles of multiple mediating factors – product quality, service quality, and information search –in the association between product involvement and store loyalty. The extant literature has examined different determinants of store loyalty but paid less attention to understand the link between...

eHealth offers promising tools and services to manage and improve the quality of health as well as the potential to provide accessible health information all over the world. The relatively low adoption rates among eHealth users motivates us to develop an integrated model to explain the learning process and provide essential antecedents of eHealth b...

While some cities attempt to determine their residents’ demand for smart-city technologies, others simply move forward with smart-related strategies and projects. This study is among the first to empirically determine which factors most affect residents’ and public servants’ intention to use smart-city services. A Smart Cities Stakeholders Adoption...

This research examines the demand-dependent product recovery decision-making problem for a batch of products that undergo remanufacturing/dismantling via a hybrid recovery system. Product recovery provides an attractive approach to achieving sustainable manufacturing. Faced with changing demand, flexible recovery decisions on product recovery strat...

A paucity of research has explored the integration of supply chain management (SCM) and quality management (QM) within an overall organizational context. The investigation of integrating SCM and QM within an organizational framework has the potential to foster theory development of SCM and QM and to strengthen SCM and QM practice. The Baldrige Awar...

Purpose This paper posits, develops and tests the effects of general environmental awareness factors on consumers’ intentions in the Environmental Awareness Purchasing Intention Model. Environmental awareness is tested within the context of purchasing vehicles and, thus, vehicle relevant factors (perceived quality and self-image) are also included...

Purpose The purpose of this paper is to develop and examine a theoretical framework that evaluates the effects of banking consumers’ justice perception on their post-complaint mindsets. It also aims to help business strategists to customize service failure management activities to achieve a competitive advantage. Design/methodology/approach To e...

Considerable research has examined relationship quality of the in-service transactional customer perspectives resulting from direct customer-initiated contacts with firms, such as during purchases, customer service, and technical support. This study looks at relationship quality through the unique lens of the customer lifecycle, exploring the effec...

The partial least squares (PLS) approach to structural equation modeling (SEM) appears across a wide array of business research publications, including those in operations management (OM). However, the authors’ summary of PLS use in the OM literature suggests some concerns and issues. First, the debate on the use of PLS-SEM is intensifying instead...

This study develops a model, the service quality satisfaction monitoring model (SQSMM), to examine the relationship between the industry standard 73-item Noel-Levitz student satisfaction inventory (SSI) and a new, greatly reduced four-item service quality satisfaction instrument (SQSI). The impact of students’ perceptions of service quality and sat...

Purpose This purpose of this paper is to develop and examine a theoretical framework for evaluating role of corporate social responsibility (CSR) in influencing millennial fast food consumers’ purchasing behavior. It also aims to help business strategists to leverage marketing strategies to achieve a competitive gain. Design/methodology/approach...

Advanced speech recognition technology facilitated the development of voice-based smart devices. Voice user interface (VUI) is now a common feature on smartphones, computers, smart home devices, and car systems. The fragmented and context focused literature on VUI motivates this examination of the relationship between perceived quality and customer...

This research advances a new P2PSNSQual model, a peer-to-peer (P2P) social networking site quality construct. This study derived its theoretical background from SNSQUAL, a social networking quality model, and qualitatively confirmed that two independent dimensions -- perceived usefulness and information quality -- influence the quality of P2P suppo...

Personal social networks (SN) affect health and wellbeing. This study used a multidimensional approach of SN and social determinants of health (SDH) to examine the association between SN and self-reported physical health among the aging population of Agincourt, South Africa. We analyzed the composition of personal SN and used a multiple linear regr...

This study evaluates a theoretical framework exploring the factors that influence restaurant custom-ers' positive-word-of-mouth behavior after a service failure and recovery experience. Anchored in the theoretical framework of justice theory and expectation disconfirmation theory (Oliver 1977), the authors' research examines the complex interrelati...