Vinicius Dezem

• Master of Business Administration
• Researcher at Universidade Federal de Santa Catarina

Open banking is a customer consent-driven data-sharing framework to maintain interoperability among financial and non-financial institutions through secure application programming interfaces. Traditional retail banks are losing their competitive edge against digital banks, FinTech, and BigTech firms due to a higher outflow of customer account data...

In the contemporary BANI (Brittle, Anxious, Nonlinear, Incomprehensible) landscape, characterized by fragility and high anxiety, organizations face significant challenges, impacting creativity, trust in decision-making, and promoting a competitive culture. This study explores how Knowledge Management (KM) methods and techniques can foster self-mana...

This paper aims to identify the international literature approaches regarding the subject of performance evaluation of the public sector. Within a qualitative approach, this research applies the ProKnow-C method to select a bibliographic portfolio (BP). It was uncovered a theoretical framework that discloses the evolution of performance evaluation...

This study analyses the international scientific literature on seaport-performance evaluation. Our aim is to further advance research in this area, by identifying theoretical and empirical opportunities. The research is exploratory and descriptive, with a qualitative approach, using the method of action research based on secondary data. Furthermore...

The banking sector has been characterised by ongoing evolution in service rendering, driven by advances in technology, changes in client profiles, and susceptibility to political and economic issues. This article describes the development stages of a decision-aid system to manage the customer relations and business development process with bank cli...

The banking sector has been characterised by ongoing evolution in service rendering, driven by advances in technology, changes in client profiles, and susceptibility to political and economic issues. This article describes the development stages of a decision-aid system to manage the customer relations and business development process with bank cli...

O estudo tem como objetivo identificar o que a literatura científica internacional aborda sobre o tema Avaliação de Desempenho na Gestão do Controle Estatístico de Processos (CEP), possibilitando, assim, a identificação de oportunidades de aperfeiçoamento. A pesquisa exploratória utilizou como instrumento de intervenção o ProKnow-C para a seleção d...

Purpose: This study aims at identifying and analyzing the characteristics of international scientific research that address the literature fragment referring to the Port Performance Evaluation to identify the existence of theoretical alignment of Performance Evaluation notion, as an area of knowledge, with practical area stage, the Port Performance...

The goal of this study is to analyze the characteristics of the international scientific researches that approach the fragment of the literature on the subject of Evaluation of Performance Communication in public agencies. The methodology is exploratory, descriptive and quali-quantitative approach and uses as instrument the Knowledge Development Pr...

Over the last few decades, agricultural production has improved its productivity significantly. This improvement has notably focused on the genetic development of plants and on equipment technology. Nevertheless, its managers have not monitored this growth in the competitiveness of the sector. Based on this context, this study has a central questio...

This research aims to build a model for performance evaluation of the implementation phase of a technology park, through the multicriteria methodology for construc-tivist decision aid (MCDA-C). This is a survey based on the constructivist paradigm, in a form of case study, of an exploratory nature, with qualitative and quantitative approach. For da...

Higher education institutions have a direct impact in promoting economic growth and social development. Specially of the environment on which they operate. Their results are expected by governments, businesses and society. For this reason, there is a need for management tools that can support decision-making processes. In this context, this present...

The dynamism of the market makes banks seem more and more similar to each other nowadays, offering products and services with small differences according to the segmentation adopted. This study proposes to structure a Constructivist Performance Assessment Model, answering the following research question: How does the evaluation of performance used...

Globalization has brought to institutions greater competitiveness and visibility to products and services, which means that consumers started to be more demanding and take advantage of the best references for establishing standards for their care. The banking industry fits in this context, and to remain competitive they seek new developed managemen...