Vinh V Thai

RMIT University | RMIT

Supply chain integration (SCI) is a management philosophy that centres on intra- and inter-firm coordination and collaboration. The aim of this study is to identify and discuss the underlying barriers that inhibit SCI in the maritime logistics industry. A list of barriers was identified from literature and interviews. Subsequently, surveys on the b...

In the rapidly evolving business landscape, the intersection of Industry 4.0 and sustainable supply chain practices unveils a narrative spanning economic, social and environmental sustainability. This chapter delves into this relationship through real-world case studies, elucidating how Industry 4.0 technologies optimise production, foster social e...

Purpose Supply chain collaboration is increasingly important in today’s competitive business environment. While prior research has acknowledged the role of relationships in facilitating collaboration, few studies have considered inter-personal and inter-organisational attributes simultaneously. This study addresses this gap by investigating these t...

Purpose This research aims to investigate how organisational and contextual factors affect supply chain collaboration and how that, in turn, influences firms' competitive advantage in the garment industry in the context of Vietnam, a developing country. Design/methodology/approach Following a qualitative research design, in-depth interviews were c...

Purpose This paper presents a systematic review of the literature in the domain of maritime disruption management, upon which future research framework and agenda are proposed. Two review questions, i.e. the measures that are employed to manage disruptions and how these contribute to resilience performance, were pursued. Design/methodology/approac...

Purpose This paper aims to examine critical factors of successful logistics outsourcing relationship from the perspectives of both LSPs and shippers employing case studies in Singapore and Vietnam as examples of well-established and growing logistics outsourcing markets. Design/methodology/approach The case study design is adopted to empirically e...

This paper aims to examine the main practices that shape sustainable port development in the context of Korean ports and generalize a typology of port–stakeholder decision framework for sustainable port development. First, the main practices of sustainable port development were examined through a comprehensive literature review and a holistic conce...

Analyzing the dry ports’ impacts on different stakeholders is imperative for assessing the feasibility of a dry port project and promoting the collaboration among such parties to optimize the supply chain between inland customers and seaports. This paper aims at developing a conceptual framework to evaluate the role of dry ports from multi-criteria...

Grounded on the Resource Based View (RBV) theory, this paper argues that technological advances and process optimisation through standardisation and centralisation could been used to improve various aspects of port operational performance. Using information and secondary data from the case of Patrick Terminals in Australia, the impacts of the Patri...

Maritime Knowledge Clusters are known to facilitate regional economic growth. Nevertheless, few studies have been conducted to examine their impact on maritime firms’ performance. Drawing on organizational learning theory, this study investigates the effect of maritime knowledge clusters on the constituent maritime firms’ performance. A conceptual...

Abstract Globalisation and constantly changing customers preferences increasingly pressure agri-food supply chains for production and distribution of high quality and safe food in an efficient way. One of the promising ways to achieve these objectives is digital transformation through advanced technologies, such as Industry 4.0. Despite the growth...

Maritime Knowledge Clusters (MKCs) are the advanced stage in the evolution path of maritime clusters. Earlier literature however mostly focused on either the characteristics i.e. critical success factors or competitiveness of maritime clusters in general and not on the components of MKCs, their interrelationships, and impact on the performance of c...

This research aims at exploring the interrelation between seaports and dry ports in developing countries using the case of Vietnam. Apart from secondary data analysis, in-depth interviews were conducted with relevant stakeholders of the seaport-dry port system to derive insights of their interrelation patterns in the case of Vietnam. It was found t...

Different uncertain factors obstruct the analysis of operational risks in container shipping, especially those rooted in the subjectivity of multiple risk assessments and their aggregation. This paper proposes a risk analysis model featuring a quantification of the uncertainty. Bayesian probability theory is employed to quantify the risk magnitude,...

Purpose- Building on the resource-based view (RBV) perspective of common resources, the objective of this paper is to empirically examine the impact of container terminals’ common resources (i.e. government support and terminals’ resources) on resource bundling strategies and subsequently on service performance. Methodology- Using cross-sectional s...

Purpose This study aims to investigate the concept of port service quality (PSQ) and examine its influence on customer satisfaction in the container port sector in Vietnam. Despite the importance of the maritime industry in which port is a critical sector in the national economy, there has been no research so far which examines what PSQ entails and...

This paper explores the adaptive capacity of the Australian port workforce and its preparedness to manage the likely impact of climatic shifts and extreme weather events. Qualitative interviews and focus groups were conducted across three case-ports in which a wide range of adaptive capacity elements, including systems and processes, skills and kno...

Reducing the incidence of seafarers’ workplace injuries is of great importance to shipping and ship management companies. The objective of this study is to identify the important influencing factors and to build a quantitative model for the injury risk analysis aboard ships, so as to provide a decision support framework for effective injury prevent...

This paper evaluates the performance of e-government from the viewpoint of citizens in Indonesia. Six critical perspectives including availability, efficiency, information security, information quality, service functionality and transparency are adopted for investigating the performance of e-government in Indonesia. The study reveals that the overa...

This research examines Corporate Social Responsibility in Leadership (CSRL) and Culture (CSRC) as valuable resources of the value chain capabilities, and its influence on CSR Performance (CSRP), as well as its resulting effect on Customer Satisfaction (CS) and Financial Performance (FP) in the context of the airline industry. CSR entails the practi...

Although there have been extensive efforts to eliminate the use of warehousing due to its large requirement of resources, the need to connect manufacturing with end consumers will be difficult to coordinate without it. In Australia, the rapid advance of warehousing has facilitated the challenging demands of customers. In the literature, the challen...

This paper presents an analysis of the challenges for the development of electronic government (e-government) in Indonesia. The study mainly focuses on the implementation of e-government in the transaction stage. The type of e-government is discussed, the stage of e-government development is evaluated, and the progress of e-Indonesia initiative is...

Container terminals act as vital nodes in the global supply chain for the import of goods. The terminal service performance depends on its resource availability, the efficiency of the logistics flow process and policy intervention from the government. Drawing on the resource-based view theory, this study investigates the effect of terminal resource...

The rapid development of e-government across the world has opened the discussion on how governments can improve citizens' adoption of their online public services. As a result, the adoption of e-government has become a fundamental issue that needs to be adequately addressed. This paper presents a conceptual framework for examining the adoption of e...

Purpose: This paper aims to identify the antecedents and outcomes of the formation of Spatial Logistics Clusters (SLC) and their performance using a Delphi panel method. This paper identifies the antecedents of logistics cluster benefits (LCB) and examines the relationship between LCB with the firm’s logistics performance (FLP). This study applie...

Anchoring on the theory of planned behaviour (TPB), the current paper investigates the moderating influences of shippers’ corporate social responsibility (CSR) beliefs on their satisfaction and behaviour towards shipping firms’ involvement in CSR. It also analyses organisational and environmental factors that shape shippers’ CSR beliefs. Survey dat...

The interaction impacts of corporate social responsibility (CSR) and service quality (SQ) on customer satisfaction, job satisfaction, and financial performance are investigated in the context of shipping. Interviews were conducted, and surveys were administered on 156 shipping firms with operations in Singapore. The collected data were analysed usi...

Purpose Anchoring on configuration theory, the purpose of this paper is to evaluate how supply chain relationship quality (SCRQ) differs across firm characteristics (FC) in the maritime logistics industry. In addition, it utilises transactional cost theory to establish the relationship between SCRQ and supply chain performance (SCP). Design/metho...

Purpose The purpose of this paper is to investigate the influences of Total Quality Management (TQM) and Supply Chain Integration (SCI) practices on firm performance (FP) of container shipping industry in Singapore. Design/methodology/approach A survey was conducted with 159 container shipping companies in Singapore to examine the interrelations...

Bayesian Network (BN) is often criticized for demanding a large number of crisp/exact/precise conditional probability numbers which, due to the lack of statistics, have to be obtained through experts’ judgment. These exact probability numbers provided by the experts often carry a high level of epistemic uncertainty due to the incompleteness of huma...

Using South East Asia as a case study, shippers’ choice of transport modes taking into consideration their economic and environmental impacts was examined in this research. A triangulation of both quantitative and qualitative methods was deployed. First, a quantitative analysis using secondary data was conducted to establish the index score, which...

A port with reliable operations and management plays a pivotal role in ensuring supply chain continuity, given the integral role of ports in supply chains nowadays. As supply chain parties are closely linked to each other in today's globalised trade, any disruption at ports will have negative impacts on other supply chain players. This paper evalua...

Purpose The purpose of this paper is to provide a risk assessment of port-centric threats that may have adverse effects on supply chain continuity from the perspectives of port operators and port users, thereby determining the significance of these threats to supply chain disruptions. Design/methodology/approach Drawing on literature review and...

Purpose As the concept of corporate sustainable management activities (CSMA) has become an increasingly important element of corporate management, much attention has been paid to its impact on customer relationship. Although there exists many studies concentrating mainly on the environment aspect of CSMA, only a few address the three dimensions of...

Purpose An implicit assumption of current supply chain integration (SCI) research is that the results obtained from product supply chains can be directly extrapolated to service supply chains. The purpose of this paper is to question this assumption of equivalence by proposing that the effects of internal integration (II) and external integration (...

Abstract Drawing on path dependence theory, this paper argues that the financial benefits from engaging Corporate Social Responsibility (CSR) are contingent on the primary competitive strategy employed by shipping firms. Survey data were collected from 223 shipping firms operating in Singapore and analysed using hierarchical regression modelling. T...

Safety is always a critical focus of the shipping industry, and it is well recognised that human factor is one of the major causes of accidents and breakdowns in shipping sector. In this study, a quantitative cognitive reliability and error analysis method (CREAM) is developed that provides point estimates of the human error probability (HEP) in ta...

This study investigates the concept of Port Service Quality (PSQ) and examines its influence on customer satisfaction in the port sector. Following a literature review, a conceptual model of PSQ and its influence on customer satisfaction was proposed. The model was first checked for validity in an interview with senior executives who are working in...

Drawing on organisational learning theory, this study argues that shipping firms with high continuous improvement capacities have better success in transforming corporate social performance (CSP) into business performance. Survey data were collected from 223 shipping firms in Singapore and analysed using multi-sampling analysis, hierarchical regres...

This study examines whether the implementation of corporate social responsibility (CSR) and provision of service quality (SQ) to satisfy shippers result in financial synergies or trade-offs for shipping firms. To address this question, a contingency framework was introduced in this study. The literature was first reviewed for hypotheses development...

This article studies the implementation and effectiveness of maritime security requirements for shipping companies. Besides, it proposes and validates an Effective Maritime Security Management Model for the companies, which helps them to manage security effectively and obtain additional benefits. The model includes nine factors and is based on vari...

Sustainability agendas are challenging port authorities around the world to find ways of operating and managing their ports efficiently and effectively in terms of economic, social, as well as environmental development. In this respect, governments in ASEAN countries have been implementing various green activities seeking to reduce the environmenta...

The objective of this study is to identify, specify, and examine variables that mediate the link between customers’ perceived level of corporate social responsibility (CSR) and their willingness to pay (WTP) premiums for CSR. Drawing on several consumer behaviour theories including perceived value theory, corporate identity theory, and theory of pl...

Privacy preserving association rule mining can extract important rules from distributed data with limited privacy breaches. Protecting privacy in incremental maintenance for distributed association rule mining is necessary since data are frequently updated. In privacy preserving data mining, scanning all the distributed data is very costly. This pa...

This study uses Kaohsiung Port as a case study to evaluate the relationships between port security quality, port service quality, customer satisfaction, and customer loyalty. For this purpose, a survey was conducted with shipping companies and freight forwarders in Taiwan. The results indicate that port security quality has a direct and positive im...

Since the past decades, supply chain integration (SCI) has been a phenomenon of interest in the shipping industry. This article examines and ranks the effects of internal and external SCI on operational performances. Pairwise interactions among components of SCI were also studied. Expert interviews followed by a survey on 172 shipping companies in...

The aim of this research is to identify the success factors for shipping management companies (SMCs), to evaluate the importance of these factors, and finally to determine the differences in perceptions between ship owners and SMCs. The fuzzy evaluation method together with experts' knowledge is used, because they are capable of overcoming evaluati...

Intangible resources consist of soft resources such as knowledge, information and capabilities. It is important for ports to enhance intangible as well as tangible resources to obtain sustainable competitive advantage. In this connection, this study aims to identify port intangible resources which may contribute to the delivery of port service qual...

Ports play a critical role in the economy of many countries and regions. Failure or unreliability of port services can significantly influence port customers—shipping lines and cargo owners—and result in their dissatisfaction. However, what constitutes port service quality (PSQ) and its influence on the satisfaction of port customers has not been w...

Customer satisfaction or dissatisfaction is a direct response from the appraisal of service quality (SQ) attributes. The purpose of this study is to discuss and test for interactions in customers’ appraisal of SQ attributes. A theoretical framework was developed to identify the types of interactions between SQ attributes. A survey was then administ...

In the contemporary port business environment, port resilience is of paramount importance for supply chain continuity. A result of the increased integration of ports into supply chains is ports’ potential to supply chain disruptions. This paper introduces a PSCD management model that incorporates the application of risk management, business continu...

Much research has been conducted recently on the changing role of ports in the context of international logistics and supply chain management focusing on issues such as port efficiency and competitiveness. However, little research has been found on the critical aspect that contributes to making a port efficient and effective especially in the new e...

Port functionality is a significant and important aspect of cargo transportation. Previous studies have identified a list of port-related supply chain disruption threats and developed a management model that seeks to address these threats. This paper adds value to these related studies by comparing four consequences of an example of these threats:...

Purpose¬ – Managing container shipping logistics requires people with good competencies, especially in the time of new challenges. In this paper, we aim to propose and validate a new framework of competencies for container shipping logistics professionals. Research design and methodology – The competency framework was proposed through a comprehensi...

Purpose – The objectives of this paper are to identify the dimensions of service quality in liner shipping and examine their effects on customer satisfaction. Methodology – The indicators of service quality in liner shipping were identified from reviewing the literature and interviewing six qualified industry practitioners. An online survey was th...

This paper aims to examine the impacts of the Effective Maritime Security Management Model (EMSMM) on organizational performance of shipping companies. For this purpose, a survey was administered to collect data from shipping and ship management companies worldwide. The hypotheses in this study were tested using the structural equation modelling (S...

The purpose of this research is to present and analyse the current situation regarding the capability of the national logistics system in Vietnam. A national assessment framework for macro-logistics is utilised in combination with semi-structured interviews of key Vietnamese stakeholders to reflect on the current situation in the country. There are...

Global manufacturing trends may have profound implications for regional port development. This paper studies Hong Kong port (HKP), which has been one of the world's busiest container ports since the 1990s. In recent years, global manufacturers have started to move away from its primary cargo base, the Chinese Pearl River Delta. This study investiga...

This paper compares operational efficiency of major cargo airports in the Asia Pacific region. The multi-dimensional scaling cluster analysis by R-square method was used as the benchmarking tool to provide airport management with a means to examine various aspects of their operational efficiency against those of other airports. Ten operational effi...

Purpose – The function of a port has evolved from a platform providing simple loading and unloading activities to a gateway that opens up numerous opportunities that proliferate economic benefits. The effects of globalization and modern supply chain trends have reinforced the role that ports play in supply chains. This calls for contemporary studie...

Since the concept of sustainability emerged as a new business paradigm, sustainable management has become one of the main topics among academic researchers and business practitioners. It is widely agreed that supply chain capabilities play a pivotal role in meeting customers’ needs better through well-balanced integration of green marketing and eco...

Industrial clusters are perceived to enhance competitive advantage, stimulate economic growth and employment, and confer superior firm performance. With the business environment trending towards knowledge-intensive capitalism, industrial clusters are developing into hubs for knowledge creation and learning, hence culminating in the emergence of the...

Both adaptive neuro-fuzzy inference system (ANFIS) and other data-mining methods were applied to study the personal injury on oil tankers using database of personal injury accidents recorded by tanker shipping companies. Chi-square test method was applied to determine the most important variables causing the accidents. The selected variables proved...

Port competition, especially in the Northeast Asia (NEA) region, can be described as a price war. In this price competition, it is necessary to build up the brand concept to acquire higher market share. This paper aims to provide structural relationships for port brand equity (PBE) and explore the PBE stages statistically. The stages are divided in...

This study empirically investigates the effects of intra- and extra-organisational integration capabilities on supply chain logistics integration, specifically in the context of container shipping freight forwarders and port logistics. Using survey data collected from the member directory of the Korea International Freight Forwarder Association and...

Contrary to liner shipping, common shipping network patterns are difficult to organize in tramp shipping as origin and destination ports are irregular and they may change based on shippers’ demands. Unlike liner shipping whereas the choice of ports is strongly related to their geographical locations among other factors and a topic of much research...

Although maritime security has been in the international research agenda for quite some time, how to enhance security while not jeopardizing organizational effectiveness requires further investigation. To this end, we place three cornerstones for the effective management of maritime security: quality management, risk management, and business contin...

Because ports have been rapidly expanding, port cities have been exposed to air pollution. Air pollution in port cities that has resulted from the intense expansion of ports has become a pressing concern. Although several studies have discussed the relationship between port and city functions and a few studies have attempted to consider ports׳ envi...

The increased importance of ports makes them a vulnerable node as a port-related disruption can generate domino effect on a network of supply chains. The vulnerability of ports thus needs to be addressed to ensure the functionality of ports and enhance supply chain resilience. This paper synthesizes the current literature into a management model th...

Tramp shipping constitutes a prominent segment of the shipping market. As customers increasingly seek value from service providers for low price but yet high quality services, there is a pressing need to understand critically what construe the service quality for the tramp sector. In this respect, however, no prior research has been conducted for t...

This paper aims to examine the impact of perceived corporate social responsibility (CSR), with a focus on ethical and environment questions related to the constructs of customer satisfaction (CS), relationship maintenance (RM) and customer loyalty (CL), on determining the attitudinal and behavioural loyalty and maintenance of customers in the shipp...

With increasing ubiquity of globalisation and the knowledge-based economy, the significance of knowledge as a critical firm resource is widely acknowledged, whilst strategic alliances are increasingly employed as instruments for knowledge sharing. The progressive formation of prominent alliance networks has also spurred much research on the effects...