Vincent Homburg

Erasmus University Rotterdam / University of Tartu

en Social media platforms such as Twitter and Facebook offer new opportunities for co-production and interaction between citizens and government agencies. Until now, explanations of why citizens use social media to interact with government have been lacking in the literature. This article concludes on the basis of survey data gathered among Canadia...

URPOSE: In this study, we explain citizens’ adoption of social media in citizen-government relations in China, a country that blends an authoritarian governance regime with limited tolerance of and responsiveness to online citizen participation. DESIGN / METHODOLOGY: original survey data were gathered using a vignette survey among 307 respondents l...

This article aims to identify which factors are associated with Paraguayan citizens' use of social media in citizen-government relations. We gathered data using a vignette-survey with which responses to four public service problems were recorded, apart from scores on perceived effectiveness, capability, social influence, trust in government, trust...

This study reports on adolescents' experiences as exchange students in the Rotary Youth Exchange program. Based on a literature review and multivariate analysis of original survey data collected from 408 exchange students from 40 home countries that had spent a year in one out of 37 destination countries, the study concludes that students' perceive...

Purpose In this study, the authors explain citizens’ adoption of social media in citizen–government relations in China, a country that blends an authoritarian governance regime with limited tolerance of and responsiveness to online citizen participation. Design/methodology/approach Original survey data were gathered using a vignette survey among 3...

This interpretative case study investigates social media use during three urban floods in Bandung City, Indonesia. The results suggest that social media is widely used by citizens as an alternative means of emergency communication. As for the government, although the implementation of social media in Bandung City Government can be said to be a pion...

Authorities in the People’s Republic of China communicate with citizens using an estimated 600,000 Sina Weibo microblogs. This study reports on a study of Chinese citizens’ adoption of microblogs to interact with the government. Adoption results from trust and peer pressure in smaller-network ties (densely knit, pervasive social networks surroundin...

Until now, explanations of citizens' online behaviors in the Western world have been scarce, with accounts of analyses of citizens' behaviors in authoritarian governance regimes in the East being even scarcer. This study contributes to the understanding of which factors contribute to citizens' use of social media in state-citizen communication patt...

This chapter identifies how electronic public service delivery has diffused in various public sector organizations in Europe. Three, in practice intertwined, sources of influence are identified: opportunity (the seemingly inevitable and autonomous impact of technologies), inscription of normative structures (the materialization of abstract ideas an...

With the increasing numbers of environmental conflicts in recent years, Chinese local governments are deploying a variety of strategies to address them. Using the method of agreement and the method of difference, this paper article explores the question of why local governments adopt particular strategies during conflicts over the construction or o...

This study reports Dutch local government civil servants’ intention to voluntarily leave their current position for various post-exit destinations in times of austerity. It is concluded that local government civil servants’ intention to leave to public sector destinations is determined by their superiors’ quality of leadership (with job satisfactio...

Unsustainable production and consumption patterns in China's metropolitan areas have resulted in an increase in the production of waste materials for which local governments have to find solutions, one of which is the construction of waste incineration power plants. These plans often meet resistance from residents who fear negative environmental im...

Social media are becoming increasingly important for communication between government organisations and citizens. Although research on this issue is expanding, the structure of these new communication patterns is still poorly understood. This study contributes to our understanding of these new communication patterns by developing an explanatory mod...

In many European countries, municipalities are becoming increasingly important as providers of electronic public services to their citizens. One of the horizons for further expansion is the delivery of personalised electronic services. In this article we describe the diffusion of personalised services in the Netherlands over the period 2006–2009 an...

The aims of this paper are, first, to identify the determinants of the 'intention to leave' of nurses working at a general hospital, and, second, to provide recommendations for various stakeholders targeting prevention of premature leaving to various post-exit destinations. Nurse turnover is a serious problem, especially given the increased need fo...

In this article, we investigate how and why various municipalities in the Netherlands adopt personalized electronic services. More specifically, we analyze the channels of communication and persuasion that are being used in the diffusion process. In order to do this, we analyze a time series of personalization prevalence in more than four hundred m...

In this paper, we describe the diffusion of personalized services among municipalities in the Netherlands over the period 2006-2010 and investigate how and why various municipalities adopted personalized electronic services. Using qualitative data gathered in fifty interviews in ten selected Dutch municipalities, we synthesize the findings in an ex...

In Western European welfare states, one of the uses of ICT is the delivery of integrated public services in social security. In order to do this, the deployment of ICT (especially in the back office) requires coordination among various central and local levels of government, and among social insurance executive institutions, welfare authorities, an...

Designers of public administration and public affairs curricula face the challenge of incorporating various disciplinary perspectives into a coherent curriculum that is academically challenging as well as oriented towards real-world administrative and political challenges. This article describes and analyzes the redesign of a Bachelor of Public Adm...

This article describes the trend of personalization in electronic service delivery, with a special focus on municipal electronic service delivery in the Netherlands. Personalization of electronic services refers to the one-to-one citizen orientation using authentication, profiling and customization techniques. The percentage of Dutch municipalities...

Designers of public administration and public affairs curricula face the challenge of incorporating various disciplinary perspectives into a coherent curriculum that is academically challenging as well as oriented towards real-world administrative and political challenges. This article describes and analyzes the redesign of a Bachelor of Public Adm...

This article describes the trend of personalization in electronic service delivery, with a special focus on municipal electronic service delivery in the Netherlands. Personalization of electronic services refers to the one-to-one citizen orientation using authentication, profiling and customization techniques. The percentage of Dutch municipalities...

Enforcement agencies increasingly use disclosure as a regulatory instrument to promote compliance and govern societal risks: data about companies are disclosed to expose their level of compliance. This innovative instrument, called the 'pillory', differs from traditional instruments such as financial incentives ('the carrot'), legal sanctions ('the...

The notion of a spatial data infrastructure (SDI) was conceived in Canada and the United States in the early 1990s, and has since then traveled to Europe, Asia, Latin America, and Africa. In this article, the concept of SDI is understood as a myth, a mobilizing and at the same time seductive tale that inspires actors to enact reality. This article...

In this article, organizational and policy aspects of two national clearing house concepts are compared and discussed. In social security, Belgium has witnessed the emergence of the so called Cross Point Bank and the Netherlands have produced the RINIS initiative. Although both countries are rather comparable, they differ in terms of their politico...

Public Sector Transformation initiatives do not exist within a vacuum. This chapter analyzes how Public Service Transformation initiatives are intrinsically linked with the values, norms, informal rules, and taken for granted beliefs (in short: institutions) that characterize the context in which the initiatives are introduced. Using two case studi...

Public Sector Transformation initiatives do not exist within a vacuum. This chapter analyzes how Public Service Transformation initiatives are intrinsically linked with the values, norms, informal rules, and taken for granted beliefs (in short: institutions) that characterize the context in which the initiatives are introduced. Using two case studi...

Governments these days often boast about the efficiency of their electronic systems. Information communication technologies (ICTs) apparently allow public service to become cheaper, faster and more democratic. E-government has become another buzzword, the shining future of the public realm. Critics claim, however, that ICTs' potential for democrati...

It may be tempting to assume that e-government initiatives mark a single trajectory away from the classical bureaucracy, into a modernised administrative sublime. A critical investigation of the e-government phenomenon, however, reveals that there are many trajectories of e-government reform, and that understanding the e-government phenomenon is no...

Policy, including technology policy, is made of language. Politicians, bureaucrats, and consultants use language to shape action and ways of thinking by fabricating rules that enable individuals to deal with unresolvable contradictions of everyday life. The evolution of geospatial ICT policy can be best understood through the language of spatial da...

In the literature on e-government, the focus is predominantly on the organization of the front office and on the interaction among governmental agencies and citizens (Chadwick & May, 2003; Edmiston, 2003; Tat-Kei Ho, 2002). However, in order for e-government initiatives to be successful, back-office streamlining also has to be taken care of (Bekker...

In this article, organizational and policy aspects of two national clearing house concepts are compared and discussed. In social security, Belgium has witnessed the emergence of the so called Cross Point Bank and the Netherlands have produced the RINIS initiative. Although both countries are rather comparable, they differ in terms of their politico...

In general, rhetoric and myth play important roles in policymaking. Myths may inspire collective action but may also mystify and blur views on reality. In this article we identify, analyze, and reflect on the myths underlying the e-government programs of Australia, Canada, the United Kingdom, Denmark, and the Netherlands. We found that in all natio...

The New Public Management paradigm seems to have produced a convergence of administrative reform. However, specific implementations of NPM show range of forms and results including performance indicators, personal reforms and evaluations of reforms. This text demonstrates how NPM is crafted differently in various institutional contexts. © Christoph...

For at least a couple of decades, governments have implemented a rather heterogeneous set of private sector management techniques known as New Public Management (NPM) (see Chapters 1 and 2). In the previous chapters, it has been shown that NPM takes many forms and shapes, and is implemented in a variety of ways in diverse institutional contexts.

In the literature on e-government, the focus is predominantly on the organization of the front office and on the interaction among governmental agencies and citizens (Chadwick & May, 2003; Edmiston, 2003; Tat-Kei Ho, 2002). However, in order for e-government initiatives to be successful, back-office streamlining also has to be taken care of (Bekker...

Increasingly, governments are using information and communication technologies (ICTs) to communicate internally, with citizens, and with corporations. The electronic interactions between governments, citizens, and/or corporations are usually referred to as e-government. E-government as such attempts to increase the efficiency of government operatio...

Information system development is often seen as a rational process of consecutive design activities aimed at integrated information systems. Especially in settings where actors with varying interests operate, like in the development and use of so-called interorganizational information systems, these rational approaches rarely result in satisfying o...

Information system development is often seen as a rational process of consecutive design activities aimed at integrated information systems. Especially in settings where actors with varying interests operate, like in the development and use of so-called interorganizational information systems, these rational approaches rarely result in satisfying o...

Increasingly, governments are using information and communication technologies (ICTs) to communicate internally, with citizens, and with corporations. The electronic interactions between governments, citizens, and/or corporations are usually referred to as e-government. E-government as such attempts to increase the efficiency of government operatio...

E-Government and New Public Management (NPM) are two concepts that are often used in discussions about modernizing government. Both concepts refer to various forms of reform of the public sector and, at least to a certain degree, address the same problems public administration is nowadays confronted with (lack of accountability, underperformance an...

1. SUMMARY In many countries, administrative supervision has grown dramatically in recent years. Administrative supervision is a form of interaction between policy makers and policy executors, aimed at improving political accountability. In this paper, the role of information and information relationships between policy making bodies, executive ins...

ETEGV06Many governmental organizations nowadays are setting up e-government initiatives to improve the delivery of services to citizens. Often, these initiatives require information exchange in networks of various governmental organizations in so-called back-offices. In this article, resource dependence theory and information property rights theory...

Why do workers within organizations or organizations in a network share information and knowledge? This question reverses the logic in some of the knowledge management literature, which addresses impediments and problems in information and knowledge sharing. According to property rights theory, information sharing can be explained in terms of self-...

Interorganizational information systems are information systems that cross organizational boundaries. Information managers and system developers often assume that the more integrated these information systems are, the more successful the system will be. Such an assumption is indeed intuitively appealing, and, from a technological standpoint, readil...

Problem solving by autonomous, interacting computersystems has attracted much attention in the ArtificialIntelligence community. These autonomous computersystems, called agents, provide a promisingperspective for the legal knowledge-based systemscommunity, as legal problem solving often involvesdistributed problem solving capabilities that gobeyond...

Policy, including technology policy, is made of language. Politicians, bureaucrats, and consultants use language to shape action and ways of thinking by fabricating rules that enable individuals to deal with unresolvable contradictions of everyday life. The evolution of geospatial ICT policy can be best understood through the language of spatial da...

New Public Management (NPM) is the label which many academics have given to a series of re-forms from the 1980s onwards, to improve the efficiency and performance of western govern-ments and/or public sector organizations. Examples are the development of performance indica-tors and benchmarking, personnel reforms aimed at 'normalising' public secto...

In dit artikel worden verschillende toezichtsstijlen of rollen van toezichthouders geanalyseerd. Het blijkt dat achter verschillende rollen van toezichthouders - als politieagent, coach of netwerker - verschillende typen informatierelaties schuilgaan. In het artikel worden kritieke succesfactoren van verschillende toezichtsstijlen ge?dentificeerd e...

Beleid komt tot stand binnen en wordt uitgevoerd door organisaties. Dit hoofdstuk gaat in op vraagstukken rondom het ontwerpen van organisaties, en op de vraag hoe de omgeving van organisaties doorwerkt in het ontwerp ervan.

In dit artikel bespreken wij zes ons bekende rapporten, aan de hand van een aantal bestaande discussiepunten uit het zbo-beleid.

INTRODUCTION Information technology and public administration are an odd couple. Students of information technology have long neglected arduous issues of public sector reform and pub-lic policymaking (Borins, Kernaghan, Brown, Bontis, & Thompson, 2007; Orlikowkski & Barley, 2001). Likewise, public administration scholars have rarely paid attention...

Het onderzoek waarover in dit proefschrift wordt gerapporteerd heeft betrekking op verschillende vormen van besluitvorming ten aanzien van informatiesystemen die door meerdere organisaties worden ontwikkeld en gebruikt.