Viktoria Pammer-Schindler

Graz University of Technology | TU Graz · Institute of Interactive Systems and Data Science

Artificial intelligence (AI) technologies (re-)shape modern life, driving innovation in a wide range of sectors. However, some AI systems have yielded unexpected or undesirable outcomes or have been used in questionable manners. As a result, there has been a surge in public and academic discussions about aspects that AI systems must fulfill to be c...

Artificial intelligence (AI) technologies (re-)shape modern life, driving innovation in a wide range of sectors. However, some AI systems have yielded unexpected or undesirable outcomes or have been used in questionable manners. As a result, there has been a surge in public and academic discussions about aspects that AI systems must fulfill to be c...

Background Dashboards play a prominent role in learning analytics (LA) research. In collaboration activities, dashboards can show traces of team participation. They are often evaluated based on students' perceived satisfaction and engagement with the dashboard. However, there is a notable methodological gap in understanding how these dashboards sup...

Virtual reality (VR) applications promise to enhance learning experiences, with literature emphasizing game-based components, immersiveness, and exploration of inaccessible scenarios. However, effective learning through VR applications depends on technology design. This within-subjects study investigates a VR application targeted to learning molecu...

Data-driven business models imply the inter-organisational exchange of data or similar value objects. Data science methods enable organisations to discover patterns and eventually knowledge from data. Further, by training machine learning models, knowledge is materialised in those models. Thus, organisations might risk the exposure of competitive k...

Innovating higher education teaching and learning is challenging due to structural, cultural, and resource-related reasons, and research indicates that university innovation benefits from a bottom-up approach as well as strategic alignment with university objectives. In this paper, we investigate such bottom-up innovation processes within higher ed...

Advances in quality and range of generative AI have opened up new possibilities for AI-supported work and human-AI collaboration. Now, researchers are challenged to investigate how, where, and to whom AI can contribute meaningfully. In this paper, we present a study on human versus AI creative performance in the Alternate Uses Test (AUT) and discus...

Computer usage and digital self-efficacy have been confirmed as predictors for digital literacy, which is a prerequisite for using educational technology. Apprentices, however, are underrepresented in existing research on these concepts. With the intention to aid the design of computer-mediated learning interventions aimed at apprentices, we presen...

In Rebo at Work, chatbot Rebo helps apprentices to reflect on a work experience and associate it with their training’s learning objectives. Rebo poses questions that motivate the apprentice to look at a work experience from different angles, pondering how it went, the problems they encountered, what they learned from it, and what they take away for...

Comprehending academic texts requires processing and understanding of complex information. Collaboration may be helpful to support this process. In this work, we investigate whether collaboration can be further supported by a manually predefined concept map that builds up gradually while reading a scientific research article in a digital collaborat...

In this work, we investigate a systematic workflow that supports the learning engineering process of 1) formulating the starting question for a conversational module based on existing learning materials, 2) specifying the input that transformer-based language models need to function as classifiers, and 3) specifying the adaptive dialogue structure,...

Scientific texts convey new and complex information relevant not only to researchers but also to lay audiences. We present a randomized controlled trial that investigated whether showing a concept map, gradually building up as a user reads a scientific text, supports the cognitive processes of knowledge construction. The intervention group (n=44) e...

Today’s learning platforms make content available and enable social interaction between humans. Tomorrow, such platforms could also host computational tutors that support learning through dialogues. In this work, we explore how user experience differs between learning via web-based interactive content and learning within a dialogue led by a computa...

Deutsch: Im University Innovation Report 2023 werden digitale Innovationen im Bereich Technology Enhanced Learning (TEL), Technology Enhanced Administration (TEA) und Research Data Management (RDM) vorgestellt, die im Digitale TU Graz Marketplace an der TU Graz entwickelt werden. Zudem werden Strategie und Ergebnisse des Projektes Marketplace präse...

Short-sighted decisions can have devastating consequences, and teaching people to make their decisions in a more far-sighted way is challenging. Previous research found that reflecting on one’s behavior can boost learning from success and failure. Here, we explore the potential benefits of guiding people to reflect on whether and how they thought a...

Many knowledge-intensive tasks-where learning is required and expected-are now computer-supported. Subsequently, interaction design has the opportunity to support the learning that is necessary to complete a task. In our work, we specifically use knowledge construction theory to model learning. In this position paper, we elaborate on three overarch...

When designing for reflection, individual and social contexts of the users are central to successful outcomes. Based on our experiences with designing educational chatbots as reflective learning interventions for apprentices, we discuss how to tailor the artefact for the shared needs of a group, and consideration of social and technical aspects whe...

This report informs about the state of doctoral education in the area of Technology-Enhanced Learning in Europe. The report aims to inform policy decisions in doctoral education and in the implementation of these policies.

Rework in car series production are all activities that aim to detect, analyze and eliminate errors in cars and preceding production systems. In the present paper, we describe and analyze rework from the perspective of knowledge work. The described case is set within a global car manufacturing company. Data were collected in contextual inquiries an...

We present a script for conversational reflection guidance embedded in reflective practice. Rebo Junior, a non-adaptive conversational agent, was evaluated in a 12-week field study with apprentices. We analysed apprentices' interactions with Rebo Junior in terms of reflectivity, and measured the development of their reflection competence via reflec...

The papers in this special section focus on designing technologies to support professional and workplace learning in situated practices. In an era of global, organizational, and technological change, all of which are transforming the world of work, professional and workplace learning are critical for employability and organizational competitiveness...

Large-scale learning scenarios as well as the ongoing pandemic situation underline the importance of educational technology in order to support scalability and spatial as well as temporal flexibility in all kinds of learning and teaching settings. Educational conversational agents build on a long research tradition in intelligent tutoring systems a...

This paper reports a between-subjects experiment (treatment group N = 42, control group N = 53) evaluating the effect of a conversational agent that teaches users to give a complete argument. The agent analyses a given argument for whether it contains a claim, a warrant and evidence, which are understood to be essential elements in a good argument....

“Digital? Sicher!” is a free educational game designed to build students’ digital competences in cybersecurity, privacy, tracking and datafication. The target group are students aged 14–16, although the educational game can be used by younger or older students. The game was co-designed in Austria by an interdisciplinary team together with 18 indust...

“Digital? Sicher!” ist ein kostenloses digitales Lernspiel, das SchülerInnen ein tieferes Verständnis für Themen wie Cybersecurity, Privatsphäre, Tracking oder Datafication vermitteln soll. Die Zielgruppe sind SchülerInnen im Alter von 14-16 Jahren, obwohl das Lernspiel auch von jüngeren oder älteren SchülerInnen verwendet werden kann. Das Spiel wu...

Setting the right goals and prioritizing them might be the most crucial and the most challenging type of decisions people make for themselves, their teams, and their organizations. In this article , we explore whether it might be possible to leverage artificial intelligence (AI) to help people set better goals and which potential problems might ari...

Shortsighted decisions can have devastating consequences, and teaching people to make their decisions in a more far-sighted way is challenging. Previous research found that reflecting on one's behavior can boost learning from success and failure. Here, we explore the potential benefits of guiding people to reflect on whether and how they thought ab...

The uptake of open science resources needs knowledge construction on the side of the readers/receivers of scientific content. The design of technologies surrounding open science resources can facilitate such knowledge construction, but this has not been investigated yet. To do so, we first conducted a scoping review of literature, from which we dra...

This chapter interrogates the concept of technology as driver for change in professional learning and as a (potential) enabler for new forms of learning. Changes in technology-enhanced professional learning are influenced by the inter-relationship of work practices, learning processes and technology systems. Based on an analysis of current research...

This article discusses the usefulness of Toulmin’s model of arguments as structuring an assessment of different types of wrongness in an argument. We discuss the usability of the model within a conversational agent that aims to support users to develop a good argument. Within the article, we present a study and the development of classifiers that i...

Purpose This paper aims to understand what drives people – their motivations, autonomous learning attitudes and learning interests – to volunteer as mentors for a program that helps families to ideate technological solutions to community problems. Design/methodology/approach A three-phase method was used to build volunteer mentor profiles; elicit...

A substantial body of human-computer interaction literature investigates tools that are intended to support reflection, e.g. under the header of quantified self or in computer-mediated learning. These works describe the issues that are reflected on by users in terms of examples, such as reflecting on financial expenditures, lifestyle, professional...

Der University Innovation Report ist der Wegweiser, um schnell erste Informationen einzuholen, direkt zu den digitalen Innovationen aus Lehre, Verwaltung und Forschung der TU Graz zu gelangen und mit den Methoden und Events des Marketplace die Universität von morgen mitzugestalten.

Clear formulation and communication of learning goals is an acknowledged best practice in instruction at all levels. Typically, in curricula and course management systems, dedicated places for specifying learning goals at course-level exist. However, even in higher education, learning goals are typically formulated in a very heterogeneous manner. T...

Professional and lifelong learning are a necessity for workers. This is true both for re-skilling from disappearing jobs, as well as for staying current within a professional domain. AI-enabled scaffolding and just-in-time and situated learning in the workplace offer a new frontier for future impact of AIED. The hallmark of this community’s work ha...

Unternehmen wie Google oder Amazon haben auf beeindruckende Weise die Wirkung und Bedeutung datenbasierter Geschäftsmodelle aufgezeigt. Im Zuge einer steigenden Bewusstseinsbildung für diesen Trend und der zunehmenden Digitalisierung, versuchen mehr und mehr Unternehmen datenbasierte Geschäftsmodelle zu entwickeln. Dies geschieht dabei häufig als E...

The increasing volume of available data and the advances in analytics and artificial intelligence hold the potential for new business models also in offline-established organizations. To successfully implement a data-driven business model, it is crucial to understand the environment and the roles that need to be fulfilled by actors in the business...

Organisations participate in collaborative projects that include competitors for a number of strategic reasons, even whilst knowing that this requires them to consider both knowledge sharing and knowledge protection throughout collaboration. In this paper, we investigated which knowledge protection practices representatives of organizations employ...

This paper presents cooperative design as method to address the needs of SMEs to gain sufficient knowledge about new technologies in order for them to decide about adoption for knowledge management. We developed and refined a cooperative design method iteratively over nine use cases. In each use case, the goal was to match the SME's knowledge manag...

The Interactions website (interactions.acm.org) hosts a stable of bloggers who share insights and observations on HCI, often challenging current practices. Each issue we'll publish selected posts from some of the leading and emerging voices in the field.

In society and politics, there is a rising interest in considering ethical principles in technological innovation, especially in the intersection of education and technology. We propose a first iteration of a theory-derived framework to analyze ethical issues in technology-enhanced learning (TEL) software development. The framework understands ethi...

Our earlier research attempts to close the gap between learning behavior analytics based dashboard feedback and learning theories by grounding the idea of dashboard feedback onto learning science concepts such as feedback, learning goals, (socio-/meta-) cognitive mechanisms underlying learning processes. This work extends the earlier research by pr...

Technology enhanced learning (TEL) research connects Learning Sciences, Educational Psychology, and Computer Science, in order to investigate interventions based on digital technologies in education and training settings. In this paper, we argue that doctoral training activity for TEL needs to be situated at the intersection of disciplines in order...

Purpose This paper aims to report an interview study investigating knowledge protection practices in a collaborative research and innovation project centred around the semi-conductor industry. The authors explore which and how knowledge protection practices are applied and zoom in on a particular one to investigate the perspective of three stakehol...

Internet of Things (IoT) enables the creation of sensing and computing machines to enhance the level of continuous adaptation and support provided by intelligent systems to humans. Nevertheless, these systems still depend on human intervention, for example, in maintenance and (re)configuration tasks. To this measure, the development of an Adaptive...

The availability of data sources and advances in analytics and artificial intelligence offers the opportunity for organizations to develop new data-driven products, services and business models. Though, this process is challenging for traditional organizations, as it requires knowledge and collaboration from several disciplines such as data science...

Our earlier research attempts to close the gap between learning analytics and learning theories by grounding the idea of dashboard feedback onto learning science concepts such as feedback, learning goals, (socio-/ meta-) cognitive mechanisms underlying learning processes. This work extends the earlier research by proposing mechanisms for making tho...

Sustainably digitalizing higher education requires a human-centred approach. To address actual problems in teaching as well as learning and increase acceptance, the Technology Enhanced Learning (TEL) solution(s) must be co-designed with affected researchers, teachers, students and administrative staff. We present research-in-progress about a sandpi...

Purpose: This paper synthesizes existing research on tools and methods that support data-driven business model innovation, and maps out relevant directions for future research. Design/methodology/approach: We have carried out a structured literature review and collected and analysed a respectable but not excessively large number of 33 publications,...

Conversational user interfaces open up new opportunities for reflection guidance. This paper presents a computer-mediated dialogue structure for reflecting on learning tasks, Rebo Junior, and its evaluation in the context of apprenticeship training. We answer three research questions. Firstly, how apprentices react to Rebo Junior; secondly, whether...

Searching on the web is a key activity for working and learning purposes. In this work, we aimed to motivate users to reflect on their search behaviour, and to experiment with different search functionalities. We implemented a widget that logs user interactions within a search platform, mirrors back search behaviours to users, and prompts users to...

We present a visual interface for communicating the internal state of a coffee machine via a tree metaphor. Nature-inspired representations have a positive impact on human well-being. We also hypothesize that representing the coffee machine as a tree stimulates emotional connection to it, which leads to better maintenance performance. The first stu...

In this SIG, we propose a gathering of researchers and practitioners thinking about HCI in learning and educational contexts to foster an ongoing Learning and Education community at CHI. With the recent increase in CHI submissions relating to learning (40% more submissions than previous CHI), this SIG is an opportunity to foster an inclusive dialog...

Download from: http://ixdea.uniroma2.it/inevent/events/idea2010/index.php?s=10&a=10&link=ToC_38_P

This paper discusses the potential of ICT to support reflective learning for professionals. We aggregated data collected in 20 field studies with 12 different applications, involving a total of 321 participants. The applications addressed individual reflection as well as collaborative reflection. Such a systematic analysis with different applicatio...

Increasing digitization is generating more and more data in all areas of business. Modern analytical methods open up these large amounts of data for business value creation. Expected business value ranges from process optimization such as reduction of maintenance work and strategic decision support to business model innovation. In the development o...

This book constitutes the proceedings of the 14th European Conference on Technology Enhanced Learning, EC-TEL 2019, held in Delft, The Netherlands, in September 2019. The 41 research papers and 50 demo and poster papers presented in this volume were carefully reviewed and selected from 149 submissions. The contributions reflect the debate around t...

Learning analytics deals with tools and methods for analyzing and detecting patterns in order to support learners while learning in formal as well as informal learning settings. In this work, we present the results of two focus groups in which the effects of a learning resource recommender system and a dashboard based on analytics for everyday lear...

Co-Creation methods for interactive computer systems design are now widely accepted as part of the methodological repertoire in any software development process. As the community is becoming more aware of the fact that software is driven by complex, artificially intelligent algorithms, the question arises what "Co-Creation of Algorithms" in the sen...

Co-Creation methods for interactive computer systems design are now widely accepted as part of the methodological repertoire in any software development process. As the community is becoming more aware of the fact that software is driven by complex, artificially intelligent algorithms, the question arises what "Co-Creation of Algorithms" in the sen...

In the original version of this paper, the affiliation of the third editor was not correct. This has now been rectified.

We describe a case study on decision making in command centers of security forces at major open air music festivals. Our goal was to assess current modus operandi and to identify design implications. We have carried out two expert interviews, two field observations and four group discussions with experts based on a fully functional prototype as IT...

In this demonstration paper, we describe a prototype that visualizes usage of different search interfaces on a single search platform with the goal to motivate users to explore alternative search interfaces. The underlying rationale is, that by now the one-line-input to search engines is so standard, that we can assume users’ search behavior to be...

Comprehensive monitoring of human movement behavior and increasing dynamics in crowds allow an early detection and prediction of critical situations that may arise at large-scale events. This work presents a command support system which uses airborne sensor data to derive situations that may need attention by security staff. The presentation of bas...

Traditionally, professional learning for senior professionals is organized around face-2-face trainings. Virtual trainings seem to offer an opportunity to reduce costs related to travel and travel time. In this paper we present a comparative case study that investigates the differences between traditional face-2-face trainings in physical reality,...

This article describes a novel visual metaphor to communicate the sensor information of a connected device. The Internet of Things (IoT) aims to extend sensing and computing capabilities to every device. A byproduct of this is that even domestic machines become increasingly complex and more difficult to understand and maintain.

This paper aims to identify self-regulation strategies from students' interactions with the learning management system (LMS). We used learning analytics techniques to identify metacognitive and cognitive strategies in the data. We define three research questions that guide our studies analyzing i) self-assessments of motivation and self regulation...

Managing knowledge in periods of digital change requires not only changes in learning processes but also in knowledge transfer. For this knowledge transfer, we see reflective learning as an important strategy to keep the vast body of theoretical knowledge fresh and up-to-date, and to transfer theoretical knowledge to practical experience. In this w...

This book constitutes the proceedings of the 13th European Conference on Technology Enhanced Learning, EC-TEL 2018, held in Leeds, UK, in September 2018. The 42 full and short papers, 7 demo papers, and 23 poster papers presented in this volume were carefully reviewed and selected from 142 submissions. This year, the European Conference on Technol...