Verena Rieser

Heriot-Watt University · School of Mathematical and Computer Sciences

We demonstrate an embodied conversational agent that can function as a receptionist and generate a mixture of open and closed-domain dialogue along with facial expressions, by using a large language model (LLM) to develop an engaging conversation. We deployed the system onto a Furhat robot, which is highly expressive and capable of using both verba...

Counterspeech offers direct rebuttals to hateful speech by challenging perpetrators of hate and showing support to targets of abuse. It provides a promising alternative to more contentious measures, such as content moderation and deplatforming, by contributing a greater amount of positive online speech rather than attempting to mitigate harmful con...

There are two competing approaches for modelling annotator disagreement: distributional soft-labelling approaches (which aim to capture the level of disagreement) or modelling perspectives of individual annotators or groups thereof. We adapt a multi-task architecture -- which has previously shown success in modelling perspectives -- to evaluate its...

Verification of machine learning models used in Natural Language Processing (NLP) is known to be a hard problem. In particular, many known neural network verification methods that work for computer vision and other numeric datasets do not work for NLP. Here, we study technical reasons that underlie this problem. Based on this analysis, we propose p...

We report our efforts in identifying a set of previous human evaluations in NLP that would be suitable for a coordinated study examining what makes human evaluations in NLP more/less reproducible. We present our results and findings, which include that just 13\% of papers had (i) sufficiently low barriers to reproduction, and (ii) enough obtainable...

NLP datasets annotated with human judgments are rife with disagreements between the judges. This is especially true for tasks depending on subjective judgments such as sentiment analysis or offensive language detection. Particularly in these latter cases, the NLP community has come to realize that the approach of 'reconciling' these different subje...

We commonly use agreement measures to assess the utility of judgements made by human annotators in Natural Language Processing (NLP) tasks. While inter-annotator agreement is frequently used as an indication of label reliability by measuring consistency between annotators, we argue for the additional use of intra-annotator agreement to measure labe...

Recent video+language datasets cover domains where the interaction is highly structured, such as instructional videos, or where the interaction is scripted, such as TV shows. Both of these properties can lead to spurious cues to be exploited by models rather than learning to ground language. In this paper, we present GrOunded footbAlL commentaries...

Conversational AI systems can engage in unsafe behaviour when handling users' medical queries that can have severe consequences and could even lead to deaths. Systems therefore need to be capable of both recognising the seriousness of medical inputs and producing responses with appropriate levels of risk. We create a corpus of human written English...

Continual learning aims to train a model incrementally on a sequence of tasks without forgetting previous knowledge. Although continual learning has been widely studied in computer vision, its application to Vision+Language tasks is not that straightforward, as settings can be parameterized in multiple ways according to their input modalities. In t...

Adversarial robustness evaluates the worst-case performance scenario of a machine learning model to ensure its safety and reliability. This study is the first to investigate the robustness of visually grounded dialog models towards textual attacks. These attacks represent a worst-case scenario where the input question contains a synonym which cause...

This is a report on the NSF Future Directions Workshop on Automatic Evaluation of Dialog. The workshop explored the current state of the art along with its limitations and suggested promising directions for future work in this important and very rapidly changing area of research.

Current voice assistants are predominantly modeled as female and often respond positively to sexual harassment, which according to UNESCO has the potential to reinforce negative gender biases and stereotypes. In the following study, we evaluated alternative responses to sexual harassment and their relation to the assistants’ gender. In an online st...

One of the most challenging aspects of current single-document news summarization is that the summary often contains 'extrinsic hallucinations', i.e., facts that are not present in the source document, which are often derived via world knowledge. This causes summarization systems to act more like open-ended language models tending to hallucinate fa...

We present the first English corpus study on abusive language towards three conversational AI systems gathered "in the wild": an open-domain social bot, a rule-based chatbot, and a task-based system. To account for the complexity of the task, we take a more `nuanced' approach where our ConvAI dataset reflects fine-grained notions of abuse, as well...

Over the last several years, end-to-end neural conversational agents have vastly improved in their ability to carry a chit-chat conversation with humans. However, these models are often trained on large datasets from the internet, and as a result, may learn undesirable behaviors from this data, such as toxic or otherwise harmful language. Researche...

We present AGGGEN (pronounced 'again'), a data-to-text model which re-introduces two explicit sentence planning stages into neural data-to-text systems: input ordering and input aggregation. In contrast to previous work using sentence planning, our model is still end-to-end: AGGGEN performs sentence planning at the same time as generating text by l...

Technology companies have produced varied responses to concerns about the effects of the design of their conversational AI systems. Some have claimed that their voice assistants are in fact not gendered or human-like -- despite design features suggesting the contrary. We compare these claims to user perceptions by analysing the pronouns they use wh...

Mixed initiative in open-domain dialogue requires a system to pro-actively introduce new topics. The one-turn topic transition task explores how a system connects two topics in a cooperative and coherent manner. The goal of the task is to generate a "bridging" utterance connecting the new topic to the topic of the previous conversation turn. We are...

We have recently seen the emergence of several publicly available Natural Language Understanding (NLU) toolkits, which map user utterances to structured, but more abstract, Dialogue Act (DA) or Intent specifications, while making this process accessible to the lay developer. In this paper, we present the first wide coverage evaluation and compariso...

Spoken Language Understanding infers semantic meaning directly from audio data, and thus promises to reduce error propagation and misunderstandings in end-user applications. However, publicly available SLU resources are limited. In this paper, we release SLURP, a new SLU package containing the following: (1) A new challenging dataset in English spa...

Visual Dialog involves "understanding" the dialog history (what has been discussed previously) and the current question (what is asked), in addition to grounding information in the image, to generate the correct response. In this paper, we show that co-attention models which explicitly encode dialog history outperform models that don't, achieving s...

Neural natural language generation (NNLG) systems are known for their pathological outputs, i.e. generating text which is unrelated to the input specification. In this paper, we show the impact of semantic noise on state-of-the-art NNLG models which implement different semantic control mechanisms. We find that cleaned data can improve semantic corr...

We present a recurrent neural network based system for automatic quality estimation of natural language generation (NLG) outputs, which jointly learns to assign numerical ratings to individual outputs and to provide pairwise rankings of two different outputs. The latter is trained using pairwise hinge loss over scores from two copies of the rating...

How should conversational agents respond to verbal abuse through the user? To answer this question, we conduct a large-scale crowd-sourced evaluation of abuse response strategies employed by current state-of-the-art systems. Our results show that some strategies, such as "polite refusal" score highly across the board, while for other strategies dem...

We present the first complete spoken dialogue system driven by a multi-dimensional statistical dialogue manager. This framework has been shown to substantially reduce data needs by leveraging domain-independent dimensions, such as social obligations or feedback, which (as we show) can be transferred between domains. In this paper, we conduct a user...

Intelligent virtual agents frequently engage the user in conversation. The underlying technology - often referred to as spoken dialogue systems - have experienced a revolution over the past decade, moving from being completely handcrafted to using data-driven machine learning methods. In this talk, I will review current developments including my wo...

This paper provides a comprehensive analysis of the first shared task on End-to-End Natural Language Generation (NLG) and identifies avenues for future research based on the results. This shared task aimed to assess whether recent end-to-end NLG systems can generate more complex output by learning from datasets containing higher lexical richness, s...

This paper provides a detailed summary of the first shared task on End-to-End Natural Language Generation (NLG) and identifies avenues for future research based on the results. This shared task aimed to assess whether recent end-to-end NLG systems can generate more complex output by learning from datasets containing higher lexical richness, syntact...

Multimodal search-based dialogue is a challenging new task: It extends visually grounded question answering systems into multi-turn conversations with access to an external database. We address this new challenge by learning a neural response generation system from the recently released Multimodal Dialogue (MMD) dataset (Saha et al., 2017). We intr...

In this work, we investigate the task of textual response generation in a multimodal task-oriented dialogue system. Our work is based on the recently released Multimodal Dialogue (MMD) dataset (Saha et al., 2017) in the fashion domain. We introduce a multimodal extension to the Hierarchical Recurrent Encoder-Decoder (HRED) model and show that this...

This paper summarises the experimental setup and results of the first shared task on end-to-end (E2E) natural language generation (NLG) in spoken dialogue systems. Recent end-to-end generation systems are promising since they reduce the need for data annotation. However, they are currently limited to small, delexicalised datasets. The E2E NLG share...

We present three enhancements to existing encoder-decoder models for open-domain conversational agents, aimed at effectively modeling coherence and promoting output diversity: (1) We introduce a measure of coherence as the GloVe embedding similarity between the dialogue context and the generated response, (2) we filter our training corpora based on...

Recent statistical approaches have improved the robustness and scalability of spoken dialogue systems. However, despite recent progress in domain adaptation, their reliance on in-domain data still limits their cross-domain scalability. In this paper, we argue that this problem can be addressed by extending current models to reflect and exploit the...

Human evaluation for natural language generation (NLG) often suffers from inconsistent user ratings. While previous research tends to attribute this problem to individual user preferences, we show that the quality of human judgements can also be improved by experimental design. We present a novel rank-based magnitude estimation method (RankME), whi...

Open-domain social dialogue is one of the long-standing goals of Artificial Intelligence. This year, the Amazon Alexa Prize challenge was announced for the first time, where real customers get to rate systems developed by leading universities worldwide. The aim of the challenge is to converse "coherently and engagingly with humans on popular topics...

In contrast with goal-oriented dialogue, social dialogue has no clear measure of task success. Consequently, evaluation of these systems is notoriously hard. In this paper, we review current evaluation methods, focusing on automatic metrics. We conclude that turn-based metrics often ignore the context and do not account for the fact that several re...

Statistical approaches to dialogue management have brought improvements in robustness and scalability of spoken dialogue systems, but still rely heavily on in-domain data, thus limiting their cross-domain scalability. In this paper, we present a new multi-dimensional, statistical dialogue management framework, in which transferable conversational s...

Traditional automatic evaluation measures for natural language generation (NLG) use costly human-authored references to estimate the quality of a system output. In this paper, we propose a referenceless quality estimation (QE) approach based on recurrent neural networks, which predicts a quality score for a NLG system output by comparing it to the...

Decision-making is often dependent on uncertain data, e.g. data associated with confidence scores or probabilities. This article presents a comparison of different information presentations for uncertain data and, for the first time, measures their effects on human decision-making, in the domain of weather forecast generation. We use a game-based s...

Statistical approaches to dialogue management have brought improvements in ro-bustness and scalability of spoken dialogue systems, but still rely heavily on in-domain data, thus limiting their cross-domain scalability. In this paper, we present a new multi-dimensional, statistical dialogue management framework, in which transferable conversational...

The majority of NLG evaluation relies on automatic metrics, such as BLEU . In this paper, we motivate the need for novel, system- and data-independent automatic evaluation methods: We investigate a wide range of metrics, including state-of-the-art word-based and novel grammar-based ones, and demonstrate that they only weakly reflect human judgement...

This paper describes the E2E data, a new dataset for training end-to-end, data-driven natural language generation systems in the restaurant domain, which is ten times bigger than existing, frequently used datasets in this area. The E2E dataset poses new challenges: (1) its human reference texts show more lexical richness and syntactic variation, in...

We argue that there are currently two major bottlenecks to the commercial use of statistical machine learning approaches for natural language generation (NLG): (a) The lack of reliable automatic evaluation metrics for NLG, and (b) The scarcity of high quality in-domain corpora. We address the first problem by thoroughly analysing current evaluation...

Truly universal helper robots capable of coping with unknown, unstructured environments must be capable of spatial reasoning, i.e. establishing geometric relations between objects and locations, expressing those in terms understandable by humans. It is therefore desirable that spatial and semantic environment representations are tightly interlinked...

Decision-making is often dependent on uncertain data, e.g. data associated with confidence scores or probabilities. We present a comparison of different information presentations for uncertain data and, for the first time, measure their effects on human decision-making. We show that the use of Natural Language Generation (NLG) improves decision-mak...

Recent advances in corpus-based Natural Language Generation (NLG) hold the promise of being easily portable across domains, but require costly training data, consisting of meaning representations (MRs) paired with Natural Language (NL) utterances. In this work, we propose a novel framework for crowdsourcing high quality NLG training data, using aut...

We propose a novel approach for handling first-time users in the context of automatic report generation from time-series data in the health domain. Handling first-time users is a common problem for Natural Language Generation (NLG) and interactive systems in general-the system cannot adapt to users without prior interaction or user knowledge. In th...

We present and evaluate a new model for Natural Language Generation (NLG) in Spoken Dialogue Systems, based on statistical planning, given noisy feedback from the current generation context (e.g. a user and a surface realiser). We study its use in a standard NLG problem: how to present information (in this case a set of search results) to users, gi...