Valentina Volpi

Link Campus University, Italy, Rome · DASIC - Digital Administration and Social Innovation Center

Recent evolutions in global economy and society demonstrate that creative competences are a key asset for competing and succeeding in local and international markets. In this sense, there is a need for investments in the creation of an integrated system of relations between entrepreneurship and culture that is generally referred to as the orange ec...

In the last years new relational systems between citizens and Institutions have been arising. One of the main effects of such transformation is an increasing citizen engagement in designing public services. The motivations, modes, and effects concerning this practice are relevant research topics addressing political, social, and economic issues. In...

The widespread of Information and Communication Technologies and the consequently redefinition of roles in the usage and management of the city brought along new systems of relationships and interactions that produce an auto-organisation of territories or communities, showed also through temporary transformation of the environment. In effect, citie...

In a scenario where the whole society is more and more complex, due to the increasing of the interactions and relations created by the technological evolution, it is essential to develop training models that allow to interface with these technological and social ecosystems in a sustainable way, providing specific, transversal and interdisciplinary...

Cities can be considered as “complex systems,” since they are characterized by multiple connected elements and by relations among them that are not always recognizable. The massive presence of digital technologies in urban spaces that transform them into “hybrid” spaces makes cities even more complex. This article shows some of the challenges that...

In public urban spaces different generations meet and eventually end up by sharing the same kind of activities. Nowadays, more occasions of encounter are generated by a widespread push to the re-appropriation of urban spaces for green, social and inclusive aims, so creating sustainable urban ecosystems. Information and Communication Technologies sc...

For the elderly the use of public transportation services represents a central need, not only from an economic point of view, especially for the most disadvantages social classes, but also from a social perspective, since it creates social relations. However the elderly have several needs in their travel experience, deriving mainly from their psych...

The digital and social transformation we are facing affects also the urban spaces by redirecting the attention and the efforts of different stakeholders towards a renewed interest for the human aspect of the city and for behaviors more aware of their possible impacts at a systemic level on society and environment. The human-centered design approach...

Digital technologies integrated in the physical spaces enable new practices that open new possible interactions between people and the urban public spaces. These emerging hybrid spaces might have a crucial role in the processes aiming at having a more satisfying urban life. Mobility is a field strongly impacted by hybrid urban spaces and this shoul...

The evolution of mobility sector towards a multimodal and multi-service approach enables new possibilities of interaction for travellers. At once it creates a complex ecosystem where the final users are one of the main key components for the effectiveness and the success of the deployed mobility strategies and solutions. It implies that, both for a...

In the last years new relational systems between citizens and Institutions have been arising. One of the main effects of such transformation is an increasing citizen engagement in designing public services. The motivations, modes, and effects concerning this practice are relevant research topics addressing political, social, and economic issues. In...

The high connectivity of people, things and ideas provided by ICTs has started a transformation of the physical aspect and the social relations of the city by creating hybrid spaces of interaction largely influenced by human factors. By assuming a human-centered perspective and providing tools and mental approaches suitable to tackle complex system...

In this paper we agree that the identity of a city is continuously redefined by emergent properties expressed through environmental transformation. So we identify and emphasize some elements that may help designers to appropriately consider the continuously changing state of a city. After the exploration and identification of codes and languages de...

The assumption at the basis of this work is that people are an essential part of the city and that its different elements have been adapted to the desires of citizens who live in. In order to do that it is important to apply adequate methodologies and tools that help to identify the user needs and to design solutions with people. In this paper we p...

In discussing the city suitability to people’s needs, generally a special attention has been given to people with special needs, e.g. the elderly. In this sense, most of the research about accessible cities has focused on the architectural design of public spaces, aiming at ensuring the access to urban places through the removal of architectural ba...

The widespread of ICTs has been transforming the physical city. This process has been definitely influencing people’s experiences within the urban environment creating new public spaces of interaction, affecting the physical and social urban structures. So, the city can be considered as an interface embedding different relational systems. In this p...

The human side of the city is taking more and more importance. It allows to create a positive human experience and to evaluate what people feel and what are their emotions in the city during the interaction with services and spaces. Moreover, in order to make the cities more “human”, an active citizens’ involvement in design processes is more and m...

In the academic debate on smart city definition, the “human” part of the city is gaining a prominent position as a decisive factor in good city policies. So, Public Administrations (PAs) are looking for the citizen involvement in the decision-making processes, in order to create products and services really meeting the city needs. In this context,...

In a “smart” city context, citizens’ participation allows to create public services and products meeting the real people’s needs. In this regard, the co-design process is a useful practice for encouraging city users to co-create new effective solutions. However, it is fundamental to renovate methodologies and tools for citizens’ engagement. In this...

Within an operating room, surgeons need to interact with a large amount of patient’s medical information and data. In order to avoid misunderstandings among the staff and protecting the patient safety, the medical staff may use a touchless interaction system that allows the surgeons to directly interact with digital devices that visualize digital i...

Smart TVs offers new possibilities of interaction, due to the peculiarity of the device and the presence of apps. However, more usability studies on Smart TV apps are needed in order to improve the quality of the user interfaces. So, in this paper the authors focus on the interaction between user and Smart TV through remote control. In detail, they...

In this paper, the authors support the idea that tablet is the ideal tool to assist and enhance the elderly living by providing them with value-added services. Currently the risk is that a poor design interface may exclude this substantial part of the population from using useful technologies because of their specific age category requirements. So,...

In this paper, we will introduce CMM, a mobile couponing platform that allows retailers to create virtual coupons, and consumers to download and redeem them through NFC technology. In developing the system, we followed a user-centered design approach, adopting an iterative design process. Moreover, we studied the way consumers interact through NFC...

The open data availability, promoted by the open government approach, does not correspond to an effective and organized use of them with the detriment of both citizens and PAs. We assume that a data visualization tool could help the spread of information in an easy and accessible way, even for what concerns open data. In this paper we will focus on...

In this paper the authors present the design of a multimedia mobile guide for the visitors of the Wolfsoniana museum of Genoa. The system presented is part of an upcoming field trial aiming to research about Usability and User Experience (UX) of Near Field Communication (NFC) technology applied to the touristic-cultural field. Therefore, moving fro...

This demo paper describes the pilot plant of the PALM-Cities Project, installed at a modern art museum in Genoa. The objective of the system is offering visitors a novel and immersive experience when visiting the exhibit. In fact, owing to automatic identification technologies, such as Near Field Communication (NFC) and the Quick Response Code (QR...

In this paper we intend to investigate the problem of the mass adoption of new payment instruments, such as Near Field Communication enabled mobile phones, by analyzing the results of the survey on Mobile Payment in Italy conducted by the "Center of Expertise on Technological Innovation" of CATTID (Centre for Application of Tele services and Techno...

In this paper the authors approach the Internet of Things field describing the ShopLovers solution as a tool to create an environment of interconnected objects through RFID/NFC technologies. The objective of the ShopLovers solution is to enhance sociability for customers and to empower social media marketing solutions for companies and brands. The...