Val Hooper

Victoria University of Wellington · School of Information Management

Social capital is the collection of social assets and resources that provide value to an individual and on which they can rely in times of need. Social networking sites (SNS) have contributed significantly to the development of social capital. A common classification of social capital is into bridging, bonding and maintained social capital. Often s...

This research extends literature on the emergence of service ecosystems by developing new theoretical insight and explanation into how service ecosystems experience change and stability over time. Empirically, our case study focuses on digital transformation in the New Zealand public sector and the enterprise services market in 2010-2017. The explo...

While working from home is not a new concept, the advent of the Covid-19 pandemic has, for many in the workforce, rendered it the ‘new normal’, concomitant with enhanced use of workplace surveillance technologies to monitor and track staff working from home. Even prior to the global pandemic, organisations were increasingly using a variety of elect...

Although non-IT employees have received considerable attention in security research, IT employees have received scant attention, even though they might be very different to non-IT employees. To address this gap, we developed a model based on protection motivation theory, deterrence theory and the theory of reasoned action. We conducted a quantitati...

This paper looks at brand engagement in the context of employees and B2B firms, two areas that are largely overlooked in the extant brand engagement literature. Using the results from a large-scale study of employee brand engagement in social media, two key drivers of employee brand engagement are identified using the content analysis tool, DICTION...

This paper examines the notion of coevolution in service systems, recognising the increasing interdependence between actors, their resources and the social contexts in which they evolve. We address the modes of coexistence of adaptive systems and suggest these modes (conflict, hierarchy, independence in a niche and cooperation), provide the framewo...

This paper utilises a critical realist informed system’s framework to postulate mechanisms of system change in a service ecosystem. Drawing from a case study of the NZ public sector and the ICT enabled system reform, we postulate that structural compression is a key change amplifying mechanism. We suggest that structural compression represents the...

Purpose The purpose of this paper is to explore the extent to which organisations engage with stakeholders about social and environmental issues. The authors establish where the designers of these reports source the information reported. Design/methodology/approach This was an exploratory study that employed a qualitative research design. Interv...

Unacceptably low IT project success rates continue to be a persistent problem for organisations and the lack of business involvement in IT projects has been suggested as an important contributor to failures. Adopting a Resource Based View, this paper explores the concept of IT competence of business managers and teases out what the relative impact...

Against a background of board-level concern for cybersecurity, organizations are seeking to ensure the protection of their information assets and minimize the risk of a cybersecurity attack. These objectives place two particular demands on organizations: to appoint a suitable official to head up their information security operations, a CISO; and to...

This paper presents a comprehensive study of the influence of environmental uncertainty on business-IT alignment. The existing literature postulates environmental uncertainty as a key challenge to achieving business-IT alignment. Hence, the first objective of this study is to identify the extent of the impact of environmental uncertainty on busines...

Mobile phones have been identified as possible tools to aid in refugee integration into new countries. Using a social capital theoretical lens, the role of mobile phones in the development of social capital among refugees in South Africa is explored. Semi-structured interviews were conducted with 29 refugees in South Africa. Findings indicate that...

eDiscovery is a relatively recent development in the legal discovery system. However, little is known about the adoption of the practice in South Africa, and the challenges faced in its uptake. An exploratory study was undertaken to determine the status and challenges of eDiscovery in South Africa. Qualitative interviews were conducted with ten eDi...

In this article we propose that researchers can undertake a grounded preliminary literature review (GPLR) to acquire and develop their theoretical sensitivity as soon as possible in order to progress their research to the theory development stage. We utilize principles and philosophies within the grounded theory method as it is known for its abilit...

This research examines how to integrate information technology (IT) with business by aligning IT strategy with business strategy. The existing literature postulates a variety of antecedents that can be used to achieve business-IT alignment. Yet, the question of how to accomplish alignment in an uncertain environment remains largely unanswered. In f...

This study took place within the context of a larger project seeking to identify the factors that are associated with the acceptance and use of electronic recordkeeping systems in public sector organizations. This class of system relies on ordinary end-users to choose to select and file appropriate records into the system in order to comply with or...

The authors wish to thank the Social Science and Humanities Research Council, the Fonds Québécois pour la Recherche sur la Société et la Culture and the CEFRIO for their financial Support.

Previous literature has proposed dialogical accounting as a means wherein accounting information systems can support competing, and potentially incompatible, information needs of various interested constituencies (Dillard and Yuthas, 2013). Here we extend that work by focusing on the design of social and environmental accounting (SEA) information s...

Entrepreneurs are typically resource poor when they set out to create their IT innovation. They must seek out and use resources that they do not have to create their innovation. How they do so is at the heart of this study. Successful realisation of such innovations requires collective effort, involving resources and actors both internal and extern...

This study seeks to identify the factors that are associated with the acceptance and use of electronic recordkeeping systems in public sector organisations. These systems rely on ordinary end-users (rather than trained recordkeepers) to select and file appropriate records to comply with organisational and legislative recordkeeping requirements; how...

A social network perspective helps identify and analyse informal knowledge transfer among people and organisations with the aim to recommend organisational interventions and improvements, for example in the form of Information and Communication Technology (ICT) support. This paper particularly focuses on a key concept of social network analysis (SN...

Research into the determinants of online auction prices has tended to group them into buyer factors, seller factors and site factors. A case is presented which records how a $30 handbag was sold for $ 22,750 in an online auction shortly after a national sport final. Analysis of the case indicates additional factors which can exert a considerable in...

Research into the determinants of online auction prices has tended to group them into buyer factors, seller factors and site factors. A case is presented which recounts how a $30 handbag was sold for $ 22,750 in an online auction shortly after a national sport event. Analysis of the case indicates that, in addition to the three groups of factors al...

The importance of the alignment between information systems (IS) and the business has been emphasized for over a decade. To date, no empirical study has explored the impact of the alignment of IS and marketing, despite initial indications that such an alignment could impact favorably upon business performance. This study reports on a new conceptual...

SMMEs are seen as an important avenue for promoting the economic development in South Africa. With the high prevalence of mobile phones in the country, these devices are seen as a means of leapfrogging the typical technological development path and providing SMMEs with the benefits of mobility and Internet access. A nationwide survey was conducted...

Research into the determinants of online auction prices has tended to group them into buyer factors, seller factors and site factors. A case is presented which recounts how a $30 handbag was sold for $ 22,750 in an online auction shortly after a national sport event. Analysis of the case indicates that, in addition to the three groups of factors al...

Purpose – The objectives of this research are to ascertain the current status of, and barriers to, knowledge and information sharing; to elicit suggestions for improvement; and to determine whether the situation is different from that experienced by organizations operating in an average business environment. Design/methodology/approach – The appro...

Research into the determinants of online auction prices has tended to group them into buyer factors, seller factors and site factors. A case is presented which records how a $30 handbag was sold for $ 22,750 in an online auction shortly after a national sport final. Analysis of the case indicates additional factors which can exert a considerable in...

This research in progress paper reports on an investigation into the nature of inter-organisational knowledge transfer among people working in the New Zealand R&D sector. Knowledge transfer structures, in the form of advice giving and seeking, as well as individual learning preferences were explored. This paper presents results of a study using a m...

Information technology (IT) can either increase or decrease the 'digital divide.' Developing nations, such as Samoa, can leverage their economies with investment in IT, but investment is often determined by past information systems (IS) success. Exploratory research was conducted into the assessment and measurement of IS success by small and medium...

A challenge exists in designing and teaching a foundation technical course for a university Information Systems programme. It is not a computer science course and requires appropriate positioning in the IS domain. Through a series of iterations, and through the introduction of a number of interventions, a course was developed which embraces Chicker...

This paper addresses the challenge of measuring alignment. Two different approaches are developed: one based on seven dimensions of strategic orientation; and one based on eight dimensions of market orientation. A formula is developed for the calculation of alignment. The formula is applied to a survey of 175 large New Zealand companies. Analyses o...

The importance of alignment between information systems and the business has been referred to in both the practitioner literature and in academic research for some years. A number of rigorous studies have ascertained the relevance of IS-business alignment as an important matter. The alignment of information systems with other business functions-suc...

In order to address the claims that mobile phone usage is addictive, a study was undertaken to categorize mobile phone usage behaviour based on the underlying motivation. Six categories were identified: addictive, compulsive, dependent, habitual, voluntary and mandatory. A survey of 184 students found that the behaviour cannot be conclusively categ...

As universities become increasingly research driven and funded on a research-basis, there is an increased need to attract graduate research students. The easiest way of doing this is to draft highly-talented undergraduate students into the research programmes. However, in a booming industrial job market, this is no easy task for Information Systems...

The application of methodological pluralism with triangulation within a dominant qualitative study is described. The research comprised the first, exploratory phase of a study into the impact of the alignment between information systems and marketing on business performance. It consisted of a predominantly qualitative method of data collection - pe...

As universities become increasingly research driven and funded on a research-basis, there is an increased need to attract graduate research students. The easiest way of doing this is to draft highly-talented undergraduate students into the research programmes. However, in a booming industrial job market, this is no easy task for Information Systems...

This paper describes the potential use of a SMS crossword puzzle system to promote interaction and learning activities in a large classroom environment. While personal response systems (PRS) have been used in the classroom environment to foster interaction, it is not an ideal tool with respect to cost and functionality. These limitations prompted t...

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Small-world networks represent a decentralised network topology in which several actors are strongly connected with each other. A high clustering coefficient and a high number of short paths within a social network characterise such a network. Particularly in the context of inter-organisational knowledge transfer among R&D organisations, the struct...