Välikoski Tuula-Riitta

• Doctor of Philosophy, Master of Science in Public Administration
• Adjunct Professor at Tampere University

As the use of court-connected mediations has received a permanent status as an intrajudicial conflict resolution method, the purpose of this study (n = 38/44 Finnish judges) was to elucidate how listening is used in mediations. The data set one consisted of answers to open-ended questions and was analyzed using thematic content analysis. The data s...

This article examines social workers’ views on care order decisions in Finnish child welfare where the decision-making procedure takes place in either the social work or court domain depending on the parties’ consent or objection to the care order proposal. Exploring this parallel decision-making system provides insights into the less studied chara...

This qualitative study aimed to investigate clients’ listening barriers as well as listening facilitation-related practices applied by social workers in an emotionally charged relational listening situation emerging in administrative hearings. These hearings are filled with tensions that can be assumed to impair the listening of parents and childre...

Arvioitava teos: Mikkola, Leena & Valo, Maarit (toim.) Workplace Communication. New York: Routledge, Taylor & Francis Group.

Artikkelissa tarkastellaan lapsen huostaanottoon liittyviä kuulemistilaisuuksia institutionaalisena vuorovaikutuksena. Kuulemisen tarkoitus on selvittää asianosaisten mielipide huostaanottoon ja siihen liittyvään sijaishuoltoon sijoittamiseen. Koska mielipide – suostumus tai vastustus – vaikuttaa huostaanoton päätöksentekoprosessiin, kuuleminen on...

Research in psychoacoustics and public health reveals that individuals respond differently to noise, with some being more sensitive to noise than others. Given the prevalence of mobile technology and that noise sensitivity appears to be a relatively stable individual difference, it is possible that noise sensitivity may distinguish individual mobil...

Against the backdrop of cognitive load theory (CLT) it was tested if irregular voice increases processing demands on working memory (WM). An experiment was designed to expose N = 54 participants to expository text delivered with a modal and a creaky human voice. Working memory capacity was measured by a secondary task on the visual modality. Listen...

Vuorovaikutusosaamisen merkitys on kasvanut työelämässä lähes kaikilla aloilla. Työelämän vuorovaikutustilanteet tuovat uusia haasteita myös vuorovaikutuskoulutukselle. Puheviestinnän opettamisen kentällä on käyty keskustelua, miten asiantuntijoita tulisi opettaa, jotta heidän ammatillinen vuorovaikutusosaamisensa kehittyisi parhaalla mahdollisella...

Abstract Privacy concerns have gained relevance as mobile phone use has increased over the years. Since privacy management behaviour is tied to the cultural context, the current study investigates the interrelation of mobile phone use and privacy management in four countries representing different communication cultures. University students (N = 1...

Tutkimus selvittää suomalaisten käräjätuomareiden ja syyttäjien kuuntelemisen käsitteelle antamia merkityssisältöjä. Kuuntelemisen käsite on monitulkintainen, mutta yleisesti sen voidaan katsoa merkitsevän kognitiivista informaation organisointia ja sanoman kriittistä arviointia. Samalla sen voidaan nähdä olevan välinesuhteiden rakentamisessa ja yl...

For more than 50 years, business professionals and some researchers have held that effective listening is a highly desirable workplace skill (Cooper, 1997; Husband, Cooper, & Monsour, 1988; Nichols & Stevens, 1957; Rogers & Rothlisberger, 1952; Sypher, 1984). However, listening as an organizational variable continues to be seen as a “soft” skill wo...

Thesis (Ph. D)--University of Tampere, 2004. Includes bibliographical references (p. 221-225).