Ungku Norulkamar Ungku Ahmad

Ungku Norulkamar Ungku Ahmad
University of Technology Malaysia | UTM · Department of Business Administration

BBA, MBA, PhD

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52
Publications
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980
Citations

Publications

Publications (52)
Article
Full-text available
This study examined the influence of servant leadership (SL) on the faculty’s work engagement. It also examined psychological climate (PC) as mediating variable in this relationship. Moreover, this study has considered social exchange theory (SET) as a base theory to explain the relationship between SL, PC, and work engagement. A quantitative resea...
Article
Full-text available
This research aims to examine the research trends on faculty work engagement in the higher education institutes (HEIs)/universities between the period 1997 and 2021 using bibliometric analysis. The Scopus database was used to examine a total of 379 documents. The results from this analysis showed that the publications on work engagement in the HEIs...
Article
The gender pay gap is a worldwide concern that has been around for eras. Several years after the International Labour Organization Convention on equal payment, the gender pay gap issue persists in different countries and sectors, and law makers continue discussing on the solutions of closing the gap. Women have been participating continuously in a...
Article
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Education system deals with extraordinary state/government accountability for school performance and student attainment in Qatar. Education system, especially the schools have started to operate more like businesses or corporations with more complex management and leadership styles. Leadership plays a crucial role in ensuring schools progress and i...
Article
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The organizational justice terminology has had a long journey to become one of the significant contributors to organizational success. Recently, an intense global upsurge in the use of organizational justice terms in publications has forced us for this bibliometric analysis in order to look at the overall publications on organizational justice. The...
Article
Full-text available
In the current competitive and dynamic environment, employees' psychological contract (PC) is an important psychological factor through which organizations can achieve competitive advantage. Numerous studies have shown that PC is a significant predictor of various organizational outcomes. Despite of the increasing attention in exploring the PC aspe...
Article
Full-text available
In the current competitive and dynamic environment, employees' psychological contract (PC) is an important psychological factor through which organizations can achieve competitive advantage. Numerous studies have shown that PC is a significant predictor of various organizational outcomes. Despite of the increasing attention in exploring the PC aspe...
Article
The present study was conducted at the Academic Bridge Program of Qatar Foundation and aimed to examine how leaders’ use of motivating language enhances teachers’ performance and job satisfaction. Leaders in this study include department supervisors, the Assistant Director, and the Director of the program, whereas the main respondents were the inst...
Article
Exchange (L.M.X) ABSTRACT Purpose of Study: Present study aims to investigate the impact of charismatic leadership on Emotional intelligence directly and indirectly with moderation of leader-member exchange. Design/Methodology: In order to investigate the model of study data was collected from teachers of the universities in Qatar. 242 responses we...
Article
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The study aims to establish the connection between breach of psychological contract and organizational citizenship behavior. The study also explores the mediating position of organizational justice between the psychological contract breach and organizational citizenship by using social exchange theory. The study was conducted on nurses employed in...
Conference Paper
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The aim of the study is to establish the link between the breach of psychological contract and organizational citizenship behavior. The study also explores the mediating role of organizational justice between the breach of psychological contract and organizational citizenship behavior using the social exchange theory. The study was conducted on...
Article
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The aim of the study is to investigate the effect of compensation management on teacher's performance using the mediator variable (employee's satisfaction) and moderator variable (qualification) in the private sector of education in Lahore. Education is an essential element for the development of any nation to sustain in the global environment. Tea...
Book
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In modern conditions, institutional changes and economic reform have direct impact on the functioning of enterprises, their effectiveness, profitability, and the ability to quickly adapt to environmental challenges. This involves the use of modern methods, approaches, and strategic management tools when managing the development of enterprises. To p...
Article
The multiple criteria decision-making (MCDM) utility-determining techniques are considered to be new development techniques that have been recently presented, extended and used by some scholars. In the current work, an attempt is made to present a systematic review of methodologies and applications of the MCDM utilitydetermining techniques discusse...
Article
This research was aimed at determining the effects of toxic leadership on psychological distress and job satisfaction. Data were collected from among 200 employees who are working in the public sector in Kota Kinabalu, Sabah. The empirical results through Pearson Correlation found employees’ psychological distress indicating a positive relationsh...
Article
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Leaders form an organization’s ethical climate and influence employees’ perceptions and intentions. Employees’ intentions become positive when leader’s personal ethics and ethical climate are congruent. The current study focused on the relationships among ethical leadership, distributive justice and ethical climate in the formation of employee’s tu...
Article
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An increasing number of women participate in the work force due to socio-economic development result a big impact to work and family institution. Failure to meet demand for both work and family lead to work-family conflict that may give negative consequences on work and family. An example of major work-related outcome is burnout which can lead to t...
Article
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Engineering is considered as a male-dominated field even in the 21st century. As such, factors that influence the engagement of females in the field of engineering continues to remain as a debatable topic among both researchers and practitioners. Thus, this empirical research was initiated to investigate how the perception of organisational justice...
Article
Host population support for tourism development has attracted the attention of researchers in tourism studies. Given the importance of understanding local community support for tourism development, limitations in understanding their priority and lack of a socio-cultural model of support for tourism, this study attempted to model locals’ support for...
Article
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This article examines the impact of human resource management practices (HRMPs) on employee’s performance at Islamic University of Gaza (IUG) in Palestine. In particular, the primary data has been collected via standard questionnaires from a randomly selected sample of 115 employees (faculty and non-faculty members) of IUG. The multiple regression...
Article
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The purpose of this study is to examine the moderating effects of affective commitment on the relationship between personality traits and customer-oriented behavior among the Malaysian nurses. A quantitative research method was used in this study. Hierarchical regression analysis was employed to test the variables in this study. The findings indica...
Article
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Understanding attitudes and behaviors at workplace develop organizational knowledge and capabilities to increase quality of services and help in retaining competent and skillful employees. The present study aims to investigate the relationship between job satisfaction (JS), affective commitment (AC), and turnover intentions (TI) among front desk st...
Article
In recent years, several multi-criteria decision making (MCDM) techniques and approaches have been proposed to help experts in the tourism and hospitality industry for making the best choices. The main purpose of this paper is to present a systematic review of MCDM techniques and applications in tourism and hospitality. This study reviewed in total...
Article
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The study determines the consequent implications of role stressors over the turnover intentions of nurses in the subjected healthcare systems, while considering organizational cynicism as a mediator. The extant survey-based study was carried out based on path analysis, considered to validate a hypothetical causal model concluded upon the variables...
Article
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Workplace incivility being a deviant behavior is acknowledged by its low intensity, moreover its tendency to implicate detrimental conducts; given the broader spectrum of mistreatment. Subjected study was intended to observe the impact of workplace incivility in association to the mediatory role of cynicism over the subsequent turnover intents of n...
Article
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The purpose of this study is to examine the relationship between personality traits and customer-oriented behavior among nurses in the selected public hospitals in Malaysia. The respondents consisted of female and male nurses with majority of them were staff nurses. A quantitative, cross sectional survey method was used in this study. Factor analys...
Article
Full-text available
This article examines the impact of human resource management (HRM) practices on employee's performance at Islamic University of Gaza (IUG) in Palestine. In particular, the primary data has been collected via standard questionnaires from a randomly selected sample of 115 employees (faculty and non-faculty members) of Islamic University of Gaza (IUG...
Article
This paper provides insight into the relationship between organizational justice and turnover intentions. Employees own attitudes and behaviors at work will be influenced by the organization's behavior, decision and actions. If the organization failing to manage all the function and activities properly, possibility of employee intend to leave the o...
Article
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Job satisfaction can sparked from workplace friendship. Friendship is eminent is our everyday lives. With the increasing loss of relationships and bonding in the community and as we spent more of our times building and focusing on our careers, friendships in the workplace has becoming unavoidable. On the other hand, workplace friendship is perceive...
Article
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The purpose of this paper is to develop a conceptual framework that examines and provides a systematicunderstanding of the impact of accounting information system (AIS) information characteristics on technostresscreators and its effect on professionals’ job outcomes. The research draws on literature in technostress, AISinformation characteristics,...
Article
The aims of this study is to identify the level of work-family conflict and work-family enrichment among faculty clerical staff in UTM Skudai. Furthermore the relationship between work-family conflict and affective organizational commitment and also between work-family enrichment and affective organizational commitment are also been determined. Thi...
Article
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This study aims to examine the moderating effect of technostress inhibitors on the relationship between technostress creators and organisational commitment among academic librarians in the Malaysian public universities. It considers how literacy facilitation, technical support, and involvement facilitation influence the strength of the relationship...
Article
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Purpose In this global era every organization aims to retain its key workers through salary, incentives, rewards and recognition. Organizational learning culture and leaders' support are amongst those aspects that have not been focused on extensively by organizations to retain their key employees. The present study aims to investigate the relations...
Article
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The introduction of technology in the banking sector has induced benefits to this sector. ICTs has facilitated the delivery of efficient and reliable banking services. Despite all the benefits associated with the use of technology, organizational researchers have argued that technology is a double-edged sword because its ability to induce stress in...
Article
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The aim of this study is to investigate the impact of technostress on organisational commitment among academic librarians in the Malaysian public higher learning institutions. It is hypothesised that technostress creators are negatively associated with organisational commitment. Self-administered survey method was utilised in gathering the required...
Article
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The study aims to determine contributing factors to customer loyalty towards telecommunication service provider in Malaysia. Data were collected from 185 telecommunication users among university students using self-administered questionnaire. The findings indicated that there is a positive relationship between switching cost, trust, corporate image...
Article
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This paper examines the level of electronic service quality (e-SQ) attributes among academic librarians in the Malaysian public universities which have an established automated library system. Six attributes of the e-SQ were determined from the analysis of related e-SQ theories. The 162 academic librarians respondents involved in this study were fr...
Article
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This paper examines the level of technostress among academic librarians in the Malaysian public universities. The highly automated workplace environment causes technostress to become a common phenomenon among academic librarians. Based on related technostress theories, five dimensions of technostress were determined. A total of 162 academic librari...
Article
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This study investigate psychology (job satisfaction), behavioral (OCB-I and OCB-O) and cultural (organizational learning culture) antecedents of employee';s turnover intention which fulfills the empirical (in servicing sector) and conceptual gap (with two dimensional OCB). Structural equation model, confirmatory factor analysis and correlation were...
Article
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This study contributes to the development of the knowledge management and strategic training literatures through developing the linkages between them. The study sample comprised 301 employees from universities of medical sciences in Iran. Multiple and simple linear regression and path analysis were used to test the direct and mediated relationships...
Article
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This paper aims at determining the relationships among psychological contracts, affective organizational commitment, and three dimensions of personal needs assessment in strategic training (that is, motivation to learn, perceived support, and training attitudes). The study sample comprised 301 employees from universities of medical sciences in Iran...
Article
Full-text available
The technological revolution has undoubtedly brought along many changes in the workplace today. Although it has allowed work to be carried out faster and more efficient, many employees are not comfortable with the implementation of technology as it involves change and uncertainty. As a result, they experience additional stress known as technostress...

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