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114
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Introduction
Skills and Expertise
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August 2006 - July 2012
Publications
Publications (114)
Due to the increasing occurrence of IT-enabled behavioral addictions, many IS scholars have been focusing their work on strategies to mitigate smartphone overuse. Although there are many digital wellbeing apps that provide self-monitoring features, research that explores how to design such features is still scarce. Our research aims to bridge this...
Organizations increasingly rely on algorithmic control (AC), which leverages the capabilities of novel digital technologies and intelligent algorithms to automate control activities previously performed by human managers. Existing research points to a diverse set of worker reactions to AC. To explain these diverse reactions, our study focuses on gi...
Ubiquitous digitalisation has given rise to technology-mediated control (TMC), which employs digital technologies to support or even automate control functions commonly performed by managers. Still, it remains unclear how concepts and insights from traditional IS control research can be applied to TMC. Performing a content analysis and building on...
Connectivity allows distributed teams that used to face challenges to collaborate easier with less spatial and temporal boundaries. At the same time, however, connectivity triggers negative consequences such as information overload, technostress and counterproductive work behavior if not managed carefully. While connectivity is often used as a meta...
While IS development (ISD) projects are essential for deploying digital technologies in organisations, they are notoriously challenging to control and complete successfully. Prior ISD project control research mostly conceptualises control activities in terms of formal and informal control modes and frequently focuses on performance effects at the p...
While IS development (ISD) projects are essential for deploying digital technologies in organizations, they are notoriously challenging to control and complete successfully. Prior ISD project control research mostly conceptualizes control activities in terms of formal and informal control modes and frequently focuses on performance effects at the p...
In this research commentary, we argue that the current digital era compels a reconsideration and problematization of research on information systems (IS) project control. IS projects are key to the pursuit of digital innovation and transformation activities, and the control of IS projects is central to creating and capturing value from these activi...
This study draws on the idea that in information systems development (ISD) projects not all formal controls transmit consistently from project managers to team members. And even if team members understand enacted controls properly, there is no guarantee that they will agree with those, potentially leading to resistance behaviors and hindering proje...
Offshoring of information systems (IS) projects has become a widespread global practice. While prior research suggests that controlling, and communicating with, offshore vendors represent key managerial challenges, the topic of how control is communicated, or transmitted, from client to vendor has been widely neglected. Our study focuses on control...
Offshoring of information systems (IS) projects has become a widespread global practice. While prior research suggests that controlling, and communicating with, offshore vendors represent key managerial challenges, the topic of how control is communicated, or transmitted, from client to vendor has been widely neglected. Our study focuses on control...
Most previous research on ISD project control conceptualizes control activities in terms of control modes and focuses on performance effects at the project level. This seems to oversimplify the way controls ‘work’ by neglecting the multidimensionality of control activities and their effects at the individual level. In this paper, we adopt an expand...
The control of information systems (IS) projects is a key activity for deployment of information technology (IT) resources and ultimately for value creation through IT. For the last 20 years, research on IS project control has grown to cover a wide range of aspects and issues, including control modes, amounts, and portfolios, control in internal an...
People are connected to their colleagues,
customers, family and friends almost all the time and
everywhere via virtual communication channels.
However, constant social connectivity is a two-edged
sword bringing about positive as well as negative
effects especially in the professional context.
Knowledge workers suffer from pervasive
interrupt...
In virtually every information systems (IS) project, control is exercised on multiple hierarchical project levels. For example, senior managers exercise control over project team leaders, who in turn exercise control over distinct groups of project team members. Most prior studies have exclusively focused on one specific controller-controllee dyad....
Existing IS project control research primarily draws on agency theory to conceptualize control, relating control closely to aligning behaviors of self-interested controllees with organizational objectives. Recent studies in neighboring disciplines, however, suggest that the agency view of control is too narrow to fully understand control activities...
As firms increasingly engage in interorganizational information systems (IS) projects, including IS offshoring projects, the challenge for client firms of effectively exercising control across organizational boundaries becomes critical. Although the importance of informal controls (clan and self-control) in this context has been recognized, prior r...
Ubiquitous connectivity has become normal in today's society. However, it is a two-edged sword bringing about positive and also negative side-effects. To be connected is a prerequisite in distributed teams in order to work efficiently and productive, yet there are times when project members suffer from too much or a lack of connectivity to fulfil t...
Enterprise systems (ES) are important cross-business software that can be difficult to implement. A key factor impacting ES implementation lies with the influence of organisational culture which may enable or hinder such implementations. Existing research has focused on culture as being a stable, homogenous variable and little consideration has bee...
Knowledge work support is crucial for many organizations. Knowledge work is less structured and routinized, dynamic and in need of support by information and communication technologies. Knowledge workers are, therefore, often granted substantial freedom of choice for self-organization with respect to their personal workspace, intended to enhance th...
This case explores the challenges of implementing an enterprise system (ES) across a university with a diverse organizational culture. This teaching case describes the process through which Southern University sought to implement the Delta student management system (SMS) and the challenges encountered due to the university’s organizational culture....
Controlling IS offshoring projects is a great challenge because of the inherent uncertainty of such projects. In such settings, informal controls are assumed to become increasingly effective. However, still little is known about the factors that influence the effectiveness of informal controls. We argue that the vendor manager's power distance orie...
One of the fundamental knowledge management questions is how organizations can use their knowledge to create value. There is general agreement that knowledge management should add value. It is not clear, however, what value means in the context of knowledge management and how it is created. This fundamental question is complex as value has differen...
Prior research has focused on factors influencing the choice of controls in traditional project settings. Building on this research, this paper investigates the amount of control—defined as the variety and intensity of control mechanisms—in offshore software development projects. Using a comparative case study approach, the authors put forward eigh...
While research on information systems (IS) project control has advanced considerably over the last decade, knowledge about the performance effects of particular combinations of control modes is still limited. In this study, we add an important piece to the puzzle of control effects and control mode interaction. We do so by examining the impact of i...
The conductor of this case study uses causal mapping to show that external changes to an enterprise resource planning project can trigger a chain reaction, resulting in weak performance of key knowledge management activities such as knowledge capture, sharing, and integration. Management decisions responding to these changes may lead to knowledge d...
This case explores the challenges of implementing an enterprise system (ES) across a university with a diverse organizational culture. This teaching case describes the process through which Southern University sought to implement the Delta student management system (SMS) and the challenges encountered due to the university’s organizational culture....
This paper takes a novel approach to IS project control by studying control perception differences between clients and vendors in IS offshoring projects and the implications of such perception differences for project performance. We present the results of a survey-based analysis of control perception differences based on a dataset involving 46 clie...
This paper takes a novel approach to IS project control by studying control perception differences between clients and vendors in IS offshoring projects and the implications of such perception differences for project performance. We present the results of a survey-based analysis of control perception differences based on a dataset involving 46 clie...
Situational applications are a new breed of software assumed to fit to the types of tasks and contextual requirements encountered in dynamic work environments described as weakly structured, highly diverse and fastchanging. The aim of this paper is to discuss the characteristics of situational applications and how organizations can benefit from the...
Cultural differences between outsourcers and vendor firms in offshore locations pose unique management challenges. One of these challenges is to find a control strategy that fits the cultural setting. However, most of the previous research has analyzed cultural and control issues separately from one another. The objective of this paper is to bring...
One of the key success factors for the implementation of 'Lean' concepts is the successful introduction of Information Systems (IS). However, a number of negative outcomes resulting from the implementation of Lean (and its corresponding IS) can lead to strong user resistance to Lean implementation. Using a case study approach supported by interview...
This paper investigates changes in the variety and intensity of formal and informal control mechanisms in offshore software development (OSD) projects. Based on a comparative case study approach our results confirm existing findings such as that the amount of control varies across different projects stages, but also contribute with new findings. Fo...
This paper investigates the amount of control, defined as the variety of mechanisms and their intensity of exercise in various offshore software development (OSD) projects. Using a comparative case study approach, we propose ten propositions refining the relationship between influencing factors and the amount of control. Our results confirm existin...
This case explores the challenges of implementing an enterprise system ES across a university with a diverse organizational culture. This teaching case describes the process through which Southern University sought to implement the Delta student management system SMS and the challenges encountered due to the university's organizational culture. The...
Enterprise systems (ES) are important business software which can be difficult to implement, while the failure to account for organisational culture can lead to projects that are expensive and late. However most of the existing research has focused on national level culture. As such little is known of how organisational culture influences the imple...
In the field of information systems (IS) there is an observable trend towards the use of multi-method research. Using different research methods allows for the cross-validation of data obtained via multiple approaches, with the potential to increase the robustness of research results. Such a multi-method approach is applicable to a comprehensive re...
Enterprise Resource Planning (ERP) implementations can be highly risky, posing numerous challenges to companies that implement them. Prior research has mainly focussed on identifying and assessing risks in ERP projects. Still little is known on mitigating risks by means of managerial control. Thus, this ongoing research aims to address these gaps b...
The implementation of enterprise portals is still ranked top on the wish list of many CEOs, expecting that the portal becomes the core system for offering a flexible infrastructure that integrates and extends business applications “beyond the enterprise” (Hazra, 2002). By 2009, the market for application integration, middleware, and portals is expe...
The implementation of new technology is becoming more important to schools and the success of such implementations is often due to the presence of ICT champions. This article examines ICT champions to determine whether the intention to champion ICT is determined by the ICT competence of school leaders. This article, based on responses from 64 schoo...
Continual enhancements and innovation in the mobile computing industry have redesigned and simplified the way businesses and individuals can communicate and conduct their everyday professional and social interactions. So significant are these technological contributions such as PDAs, media players, and wireless sensor networks that it has deeply im...
Today, many working environments and industries are considered as knowledge-intensive, that is, consulting, software, pharmaceutics, financial services, and so forth, and the share of knowledge work has risen continuously during the last decades (Wolff, 2005). Knowledge management (KM) has been introduced to overcome some of the problems knowledge...
This chapter discusses the use of mobile applications in knowledge management (mobile KM). Today more and more people leave (or have to leave) their fixed working environment in order to conduct their work at changing locations or while they are on the move. At the same time, mobile work is getting more and more knowledge intensive. However, the is...
Early experiences with offshore software development (OSD) have not been consistently positive. There have been abundant media reports of various companies whose offshore projects were not able to live up to expectations. It would appear that this can be traced back to insufficient project management by the offshore project partners. In this contex...
Many organizations have established knowledge management initiatives, but most of them have developed instruments bottom-up, often in parallel and without strategic considerations. Many of those instruments involve information and communication technologies (ICT) which therefore are fragmented and cannot be easily reused outside their original inte...
This chapter discusses the use of mobile applications in knowledge management (mobile KM). Today more and more people leave (or have to leave) their fixed working environment in order to conduct their work at changing locations or while they are on the move. At the same time, mobile work is getting more and more knowledge intensive. However, the is...
This paper reports the results of an in-depth investigation of the knowledge management (KM) activities of an ERP implementation project within a dynamic business setting. Using a case study approach, this research examines the challenges faced by the ERP project team with respect to KM and the effectiveness of KM strategies. In addition to gaining...
Purpose – The goal of this paper is to discuss critical success factors (CSF) for implementing enterprise portals by comparing them with CSF for ERP implementations. Design/methodology/approach – In order to identify and rank CSF for portal implementations, the paper followed a multi-method design, following a two-stage approach with the first stag...
The implementation of enterprise portals is still ranked top on the wish list of many CEOs, expecting that the portal becomes the core system for offering a flexible infrastructure that integrates and extends business applications “beyond the enterprise” (Hazra, 2002). By 2009, the market for application integration, middleware, and portals is expe...
This chapter discusses the use of mobile applications in knowledge management (mobile KM). Today more and more people leave (or have to leave) their fixed working environment in order to conduct their work at changing locations or while they are on the move. At the same time, mobile work is getting more and more knowledge intensive. However, the is...
The goal of this article is to contribute to the decision of how to analyse and evaluate the economic impact when deploying large IT solutions. For that purpose, we present a framework, which can be applied by carrying out the following steps: At first, important preconditions and assumptions concerning the IT solution have to be collected. Then, k...
Zusammenfassung
Mittlerweile erkennen immer mehr Unternehmen, dass Portalprojekte enorm komplex, zeit- und kostenintensiv sind. Kosten und Nutzen, um ein Unternehmensportal aufzubauen und zu betreiben, sollten daher sorgfältig abgewägt werden. Häufig fehlen jedoch genaue Kennzahlen, die detailliert die Wirtschaftlichkeit einer Portalinvestition dar...
The growing demand for packaged portal solutions is leading to an increasing attention in the management of critical success factors (CSFs) across the stages of the engineering process. We identified and analyzed the most important factors, critical for the success of the implementation of enterprise portals. We also relate the CSFs to the differen...
This chapter discusses the use of mobile applications in knowledge management (mobile KM). Today more and more people leave (or have to leave) their fixed working environment in order to conduct their work at changing locations or while they are on the move. At the same time, mobile work is getting more and more knowledge intensive. However, the is...
Organizational changes are becoming more and more important due to increasing competition and rapid technological evolution. However, the intended benefits of organizational changes depend strongly on how effectively process innovations are implemented within an organization. Hereby, the management of the employee's acceptance is considered as one...
