Trui Steen

Trui Steen
KU Leuven | ku leuven · Public Governance Institute

Professor

About

123
Publications
34,647
Reads
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1,938
Citations
Citations since 2017
60 Research Items
1613 Citations
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Introduction
Trui Steen is Full Professor ‘Public Governance and Coproduction of Public Services’ at KU Leuven Public Governance Institute. She is vice-dean Research at the Faculty of Social Sciences of the KU Leuven. She is interested in the governance of public tasks, the role of public service professionals, and collaboration between the public sector and (organized) citizens including (digital) co-creation and coproduction processes. https://soc.kuleuven.be/io/english/staff/00014004

Publications

Publications (123)
Article
The growing complexity of policy challenges has necessitated the reconsideration of the classic state-centered deliberative models and their replacement with more inclusive concepts like that of the policy advisory system. Still, although the asymmetrical power distribution across different advisors has been recognized, the question of why some act...
Article
Purpose The purpose of this paper is to propose an enhanced conceptual model for the integrated public service (IPS) functionality of the European interoperability framework (EIF). The enhanced model incorporates co-creation within the three stages of the IPS cycle. While co-creation can provide innovative routes to overcome interoperability challe...
Chapter
This chapter highlights the major administrative decentralization reforms and the current structure of the public health system in Pakistan. Specifically related to the public health sector, decentralization has widely practiced reforms in both developed and developing countries. These reforms were also initiated in Pakistan to restructure the publ...
Article
Co-production aims to better realize public values such as participation and service quality. However, scholars have recently reported undesired effects of co-production for realizing public values. This article argues that co-producers’ coping strategies followed when experiencing public values conflicts codetermine value realization or obstructio...
Article
There is an increasing trend worldwide of granting autonomy to public hospitals to improve their performance. This trend is adopted in public hospitals in Pakistan as well. A comparative case study is conducted on three public hospitals in two provinces, Punjab and Khyber Pakhtunkhwa (KPK). The study systematically compares multiple dimensions of a...
Article
Full-text available
The public sector is facing significant challenges regarding public services provision, including declination of users’ trust and limited resources. An alternative approach to traditional public service provision with the potential to address these challenges is the co-creation of public services. Co-creation promises to foster innovative solutions...
Article
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This article explores the assumption that the level of human resource (HR) autonomy of an organisation influences line managers’ participation in HR decision-making, and it seeks to understand to what extent such a participation affects the effective implementation of HR practices. The results of an empirical study of HR policies and practices in t...
Conference Paper
Interoperability is key to overcome complex issues such as climate change, health, and urban mobility. However, interoperability implementation faces various challenges, including integration of services and data at the local level, historical legacies, changing technology, interest of stakeholders to work towards common approaches, and privacy and...
Chapter
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The public sector and all its entities are characterized by a plurality of values. As a result, public service professionals and public managers often find themselves in situations where different conceptions of what is deemed desirable conflict with one another and render a singular, unambiguous path to better performance a hallucination. This cha...
Chapter
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The public sector is characterized by a plurality of values. Elected officials seek to advance the interests of their constituencies, unions and interest groups represent their members' preferences, service users voice their individual demands and desires, and service professionals orient themselves toward the norms and ethics of their profession....
Article
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Public service producers are heavily investing in the development and implementation of more efficient new digital channels to engage users in citizen sourcing efforts, such as the reporting of public service-related issues. Nevertheless, user-reporters have continued to favor earlier implemented channels including traditional (e.g., phone, office)...
Article
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This paper presents evidence that the relevance of incentives to co‐produce depends on the social‐psychological context under which actors operate. We propose that context (including community attachment, trust in local authorities, ethnic diversity, unemployment level and population density) moderates effect of incentives (utility of the co‐produc...
Article
Co-production is intended to co-create public value. This article analyses how co-producers address the tensions that arise among the various dimensions of public value. The paper builds on the theory of coping strategies to examine individuals' coping behaviours. Two urban mobility planning cases are studied in depth. This study finds that co-prod...
Article
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Co‐production is blooming under Covid‐19, but can we expect it to last? Most likely, in post‐COVID‐19 times people and institutions will easily slip back into ‘business as usual’. This article addresses the relevance of co‐production under COVID‐19 and argues for the need of co‐production initiatives to persist well beyond the pandemic. The conditi...
Article
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A crucial challenge for the coordination of horizontal policy programs—those designed to tackle crosscutting issues—is how to motivate government organizations to contribute to such programs. Hence, it is crucial to study how practitioners in implementing organizations view and appreciate the coordination of such programs. Assisted by Q‐methodology...
Article
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The temporary use of vacant spaces as a format to co-produce public services is becoming popular. Research addressing the question of whether the public outcomes created in temporary co-production lead to sustainable results is lacking. The purpose of this paper is to explore the potential sustainability of public outcomes created through temporary...
Article
Citizens and scholars excel in identifying and analyzing government failure. It is important indeed to understand public sector, but while governments in the Low Countries are doing well on average and very well from an internationally perspective, most attention is focused on the errors and mishaps. This article argues for a robust positive perspe...
Article
Full-text available
Citizens and scholars excel in identifying and analyzing government failure. It is important indeed to understand public sector, but while governments in the Low Countries are doing well on average and very well from an internationally perspective, most attention is focused on the errors and mishaps. This article argues for a robust positive perspe...
Chapter
Full-text available
The advances in information and communication technology (ICT) have extended the applicability of citizen coproduction in government service delivery and have entailed transformative changes, especially at the city level. City governments around the globe increasingly rely on the private sector to set ICT-based urban innovations, like initiatives t...
Article
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In the context of public service delivery, public professionals nowadays intensively collaborate with citizens. The joint, sometimes mandatorily, efforts of citizens and professionals to provide public services have become known as “coproduction.” Although coproduction directly affects professionals’ work environment, professionals’ attitudes towar...
Article
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Organizations try to socialize employees' behaviour through formal practices such as training programmes and selection procedures. This article focuses on how times of informal socialization, outside the organization's direct sphere of influence, impact the behaviour of employees. The research is based on data from 67 semi-structured interviews wit...
Article
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Public sector employees are expected to perform well in a work environment that is characterized by a variety of challenges. This symposium aims to shed light on how environmental changes impact the shared identity, attitudes and behaviour of public sector employees; how public sector employees take charge of continuous change and deal with challen...
Article
This study explores public leaders’ organizational learning orientation in the wake of a crisis. More precisely, we study the association between public leaders’ public service motivation and their learning orientation (instrumental versus political). This research addresses the lack of systematic empirical data on crisis-induced learning and provi...
Article
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How does a state govern civil society organizations (CSOs) under the framework of a developmental state? This article theorizes state-CSO relations by examining control and autonomy strategies employed by both the state and civil society actors within the framework of the developmental state. The article examines the case of a specific collaborativ...
Article
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In this study, we investigate why individuals in need of social support refrain from asking for help from social service providers in the third sector. This phenomenon of non-take-up of social support is still underexplored, and our theoretical understanding of it is highly fragmented. Based on psychological, socio-epidemiological, socio-cultural,...
Chapter
Full-text available
In line with a general trend towards more responsive regulation, inspectors are expected to take inspectees’ needs and demands in account when making decisions. At the same time, inspection services increasingly apply instruments aimed at directing the inspectors’ actions. These contradictory signals can make the work of inspectors very difficult....
Article
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We examine the potential of co-production to enhance or obstruct the realization of public values by analysing what value tensions co-producers experience and what coping strategies they follow. In-depth study of a social care initiative in Flanders shows that co-production enhances the realization of values relating to services delivered, relation...
Article
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To this day little is known about the mechanisms that help explain the mixed findings of longitudinal public service motivation (PSM) research. This study aims to deepen our understanding of post-entry PSM dynamics by focusing on the role of the often cited 'reality shock' as a potential explanation for the decrease in PSM also found here. The resu...
Chapter
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Co-production and co-creation are based on relations between professional staff and service users . How these relations evolve, is dependent not only on citizens, but also on the responsibilities that public professionals take up as coordinators and enablers of co-creation and co-production processes. Professionals’ attitudes towards involvement of...
Article
Celui qui travaille dans le secteur public doit être capable de prendre des décisions lorsqu’il est confronté à des dilemmes. Un processus décisionnel cohérent étant quelque chose de nécessaire pour assurer la performance organisationnelle, on peut se poser la question de savoir sur quoi les professionnels de la fonction publique appuient leurs déc...
Book
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Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legit...
Chapter
Today, Belgium counts one local government with sub-municipal units on its territory: Antwerp. Its nine SMUs—labelled districts—are operational from the 1st of January 2001 onwards in the fields of public affairs; youth, culture and sports policy; senior policy; traffic policy; public works; festivities; and communication. Over the years, the Antwe...
Chapter
In book: Publiek Management. Edited by Van Noort, W., S. Groeneveld, M. van der Hoek, J. Schalk & J. van der Voet.
Article
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Although organizational learning has been studied extensively, empirical studies in relation to crises and theory building have remained scarce. This study explored what factors affect the learning process from crises of a public sector organization. We studied the responses of the Dutch food safety services (NVWA) to the veterinary crises classica...
Conference Paper
Full-text available
Co-production is expected to enhance the achievement of public values such as a more responsive service delivery, reduced costs, or increased access for vulnerable groups. Little is, however, known about the day-today struggles of co-producers as they face conflicting values. This paper aims at studying if and which value tensions are present in th...
Article
Full-text available
Leren van crises is essentieel voor het vertrouwen en de legitimiteit van de overheid en haar beleid. Echter, publieke organisaties hebben doorgaans veel moeite met het leren van crises, omdat het mede door urgentie, onvoorspelbare situaties en het tekort aan middelen een uitermate complex proces is.1 Ook wetenschappelijk onderzoek naar leergedrag...
Article
Full-text available
Informele hulp van familie, vrienden, buren of vrijwilligers vormt een belangrijke steunpilaar bij de uitvoering van dienstverlening binnen het sociaal domein in Nederlandse gemeenten. Toch blijkt in de praktijk dat veel hulpbehoevenden hier niet om vragen, zelfs wanneer het hulpaanbod voldoende is. Onze kennis over deze zogenoemde ‘vraagverlegenhe...
Article
Full-text available
This study aims to explain citizens’ engagement in co-production activities in the domain of community safety. We use a multiple case study design by looking at neighbourhood watch schemes in Belgium and the Netherlands. We applied Q-methodology to map the opinions of citizens about their co-productive efforts, and to cluster these opinions into co...
Research
Full-text available
Het is niet altijd vanzelfsprekend dat mensen bij problemen of ongemakken hulp vragen aan vrienden, familie, buren of vrijwilligers. De vraag waarom dat zo is, is lastig te beantwoorden. De vraag hoe het makkelijker kan worden gemaakt voor mensen om hulp te (durven) vragen is eveneens lastig te beantwoorden. Er is namelijk nog relatief weinig beken...
Technical Report
Deze rapportage is gebaseerd op een wetenschappelijk onderzoek (2015-2016) dat onderzoekers van het Instituut Bestuurskunde van de Universiteit Leiden hebben uitgevoerd naar de factoren die organisationeel leren van crisis door een publieke organisatie ondersteunen. Dit onderzoek is gebaseerd op een analyse van 17 diepte-interviews met medewerkers...
Conference Paper
Full-text available
Coordination of horizontal policy programs became complex after an era of agencification, particularly because interorganizational relationships are increasingly loose. This article studies the perceptions of implementing organizations which are involved in horizontal policy programs. The implementation of actions to fulfil the program’s objectives...
Conference Paper
In this study, we investigate the underexplored phenomenon of non-take-up of social support. Why do individuals, who are in need of social support, refrain from asking for help from social service providers in the third sector? Based on psychological, socio-epidemiological, socio-cultural, and public administration research, we distil potential det...
Chapter
Full-text available
Although there has been a general trend towards local government mergers in Western European countries, the trajectories of municipal amalgamations vary widely per country. Through a comparative in-depth analysis of the Netherlands and Flanders we explore what factors help to explain the differences between trajectories of municipal amalgamations,...
Article
Although coproduction—the involvement of citizens and public sector professionals in the delivery of public services—is not a new issue in public administration, the concept is experiencing a resurgence of interest among scholars and practitioners. Since its formation in 2012, the International Institute of Administrative Sciences Study Group on th...
Article
Full-text available
Working in the public sector implies the need to make decisions in the face of dilemmas. As consistent decision-making is highly desirable for organizational performance, the question arises: what do public service professionals base their decisions on? This study aims to increase our understanding of whether public service motivation and professio...
Article
Why engage in co-production of public services ? Mixing theory and empirical evidence Through processes of co-production, citizens collaborate with public service agents in the provision of public services. Despite the research attention given to co-production, some major gaps in our knowledge remain. One of these concerns the question why citizens...
Article
Civil servants’ perspectives on the role of citizens in public service delivery in Uganda In this article we study civil servants’ perceptions about the role of citizens in the provision of public services in Uganda. In other words, we examine the views of those who deliver civil services regarding the actual and desired influence of service recipi...
Article
Through processes of co-production, citizens collaborate with public service agents in the provision of public services. Despite the research attention given to co-production, some major gaps in our knowledge remain. One of these concerns the question why citizens engage in processes of co-production of public services. In this article, a theoretic...
Research
Full-text available
For more information: http://steunpuntbov.be/ned/publicaties/detail/s3B150501.htm
Article
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Fiscal consolidation in federal Belgium This article analyses fiscal consolidation policy in federal Belgium in the period 2009–14, until the initial 2014 budget. It relies on documentary analysis and interviews to examine the intensity, content and decision-making process of this policy. Explanations for this particular fiscal consolidation policy...
Article
Full-text available
This article analyses fiscal consolidation policy in federal Belgium in the period 2009–14, until the initial 2014 budget. It relies on documentary analysis and interviews to examine the intensity, content and decision-making process of this policy. Explanations for this particular fiscal consolidation policy are looked for in the macro-economic co...
Article
In this article we study civil servants’ perceptions about the role of citizens in the provision of public services in Uganda. In other words, we examine the views of those who deliver civil services regarding the actual and desired influence of service recipients. An empirical study was conducted focusing on the health and education sectors in Uga...
Chapter
Full-text available
According to available geological information, Europe started off as a collection of smaller tectonic plates situated somewhere in the southern hemisphere. Slowly drifting northwards, forces of nature molded these smaller entities over time into the continent we know. On the basis of this historical geological information we are relatively safe to...
Article
Full-text available
Inter-rater reliability is a prominent topic within inspection services. We address inter-rater reliability as a problem beyond the technical concern for improving regulatory instruments. We combine theories on professionalism and identity theory to deal with an issue overlooked in much of the literature on regulation and inter-rater reliability: t...
Chapter
Full-text available
In order to understand the position of top civil servants and the competencies that are regarded as requisite for the responsibilities they perform, it is pertinent to describe the political and administrative context within which top civil servants operate. In The Netherlands, this context has changed significantly since the 1980s under the influe...
Article
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In dit artikel analyseren we de impact van de fiscale crisis op de Belgische federale overheid vanaf 2009 tot en met de opmaak van de initiële begroting 2014. We focussen ons daarbij zowel op de omvang en de inhoud van de genomen crisismaatregelen als op de besluitvorming om tot deze fiscale consolidatie te komen. We stellen vast dat het federaal g...
Article
The aim of this article is to comprehend the motivation of citizens to co-produce. More specifically, it considers citizens' motivations to engage in co-planning activities of health care services. The article brings together theoretical insights and empirical data. First, we integrate insights from different strands of literature. We combine liter...
Article
Full-text available
In public service motivation (PSM) literature, PSM is assumed to have a positive effect on performance. Even though frequently mentioned, this assumption has proved difficult to verify empirically. In this article, we argue that individual interpretations of what it means to serve the public interest need to be considered to get a grip on the conce...
Conference Paper
Full-text available
In this article, we analyse the impact of the fiscal crisis on budget decisionmaking and governance in Belgium’s federal government by relying on interviews with key stakeholders. After our introduction, the second section situates the beginning of the fiscal crisis in Belgium by end 2008. The third section analyses the budget decision-making proce...
Article
New Public Management, Public Service Bargains and the challenges of interdepartmental coordination : a comparative analysis of top civil servants in state administration In this article we are interested in how the coordinating role of top civil servants is related to the argument that country-level differences in the adoption of New Public Manage...
Article
Full-text available
In this article we are interested in how the coordinating role of top civil servants is related to the argument that country-level differences in the adoption of New Public Management significantly alter the Public Service Bargains of top civil servants and consequently their capacity to accomplish interdepartmental coordination. A managerial PSB l...
Technical Report
Full-text available
In this paper, we provide first insights derived from our research into the impact of the global financial crisis on the public administration at Belgium federal state level. In line with the COCOPS WP7 work plan, this short country report focuses on gathering and analyzing data on the „input‟ and „throughput‟ components of our model for exploring...
Article
In this article the position, role and functioning of the highest ranking officials in the Dutch civil service is discussed, using the theory of public service bargains (PSBs) as outlined by Hood and Lodge (2006). For the notion of a shift in PSB to be studied, we need a clea