Trevor Wood-Harper

Trevor Wood-Harper
The University of Manchester · Alliance Manchester Business School (MBS)

MA PhD MBCS CITP CSc

About

178
Publications
72,396
Reads
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4,698
Citations
Additional affiliations
January 2004 - November 2019
The University of Manchester
Position
  • Professor Emeritus

Publications

Publications (178)
Conference Paper
Full-text available
Although big data can enhance financial decision-making in organisations (e.g., predicting financial performance), the epistemological argument of big data is that knowledge or truth which relies on (big) data needs to first be generated to make key decisions. Despite big data having the potential to enhance organisational decision-making, little e...
Chapter
Full-text available
Recent events have emphasised the critical nature of making key decisions with the support of innovative technologies to manage crises. This chapter will review pertinent literature on crisis management and existing categorizations or typologies before delving into crisis decision-making. Two distinct modes of decision-making are discussed: rationa...
Chapter
The role of information technology (IT) transforming higher education (HE) institutions is flourishing. Students, lecturers, and faculty staff adopt overarching platforms and applications that are driven by ubiquitous technology such as big data and cloud computing to support their teaching and learning activities. In this chapter, the authors anal...
Chapter
As the population of cities rise, environmental concerns become a greater issue owing to the exponential increase in the use of natural resources. This raises further issues regarding the sustainability of environments wherein individuals perform different activities. ICT, for example, plays a key role in the sustainability of resources, which pres...
Chapter
Full-text available
The aim of this article was to provide evidence pertaining to cloud computing (CC) adoption in education, namely higher education institutions (HEIs) or Universities. A systematic literature review (SLR) of empirical studies exploring the current CC adoption levels in HEIs and the benefits and challenges for using CC in HEIs was performed. A total...
Conference Paper
Full-text available
The Internet of Things (IoT) has become a growing trend in the current technological panorama. In Education, the IoT is a vastly developing technologically driven information and communication environment for researchers, students, and administrators. We review the benefits and challenges of the IoT to determine a potential communication and inform...
Book
Full-text available
Fostering Communication and Learning With Underutilized Technologies in Higher Education is a critical reference source that provides contemporary theories in the area of technology driven communication and learning in higher education. The book offers new knowledge about educational technologies and explores such themes as artificial intelligence,...
Conference Paper
Full-text available
This paper provides insight into how SaaS applications can be a source of value creation for enterprises operating in the service sector. Using a case study approach and semi-structured interviews, the findings aimed to determine how aligning IT strategy and business strategy can lead to value creation. Meeting service demands, accessibility needs,...
Chapter
Mobile financial services is one of the uprising movements to bank the unbanked by integrating philanthropic and business approaches for financial inclusion. In this chapter, the authors address how a systemic view helps integrate the Philanthropic Initiatives (PI) and the Commercial Initiatives (CI) to get a sustainable impact on the unbanked micr...
Article
Full-text available
Although there have been remarkable technological developments in healthcare, the privacy and security of mobile health systems (mHealth) still raise many concerns with considerable consequences for patients using these technologies. For instance, potential security and privacy threats in wireless devices, such as Wi-Fi and Bluetooth connected to a...
Chapter
Full-text available
Cloud computing has the potential of adding strategic value to the higher education domain owing to exemplary growth in ubiquitous data and communication services ranging from student access to educational materials to developing teaching and research practices. Despite the wide adoption of CC in HEIs, there is a paucity of research that specifical...
Preprint
Our paper offers an exploration of the security and privacy of the patient hub, including patient applications and their connections to sensors and cloud technology. The patient hub is an integrated care platform that relies on wearable sensors and smart cloud computing technology to support patients with Chronic Obstructive Pulmonary Disease (COPD...
Article
Full-text available
The arrival of new technologies has opened a window of opportunity for UK higher education institutions. Although UK Higher education (HE) has recently become a huge phenomenon owing to an increase in students attending University, many UK universities are not investing enough in technology to facilitate teaching, management and research practices...
Article
Full-text available
The aim of this article was to provide evidence pertaining to cloud computing (CC) adoption in education, namely higher education institutions (HEIs) or Universities. A systematic literature review (SLR) of empirical studies exploring the current CC adoption levels in HEIs and the benefits and challenges for using CC in HEIs was performed. A total...
Article
Full-text available
Fostering sustainability by supporting young people in the United Kingdom (UK) in activities and engagement with sustainable practices has significant long-term benefits. In order to promote sustainability in schools we designed a programme: "Sustainability: turning knowledge into action" that supported participation and disseminated the merits of...
Article
Full-text available
Even though the concepts of sustainable development and sustainability are more than 30 years old, the success of these ideas still lags behind expectations of what promise sustainable futures held for progress by the second decade of the 21 st century. Involving consumers in the development of new sustainable products could be the key to the succe...
Article
Full-text available
This paper aims to enlighten a new approach to study the Knowledge Transfer (KT) through Systems Thinking (ST) in relation with the implementation of Knowledge Management System (KMS) at the practice of the healthcare. Thus, integration between the KT and ST aims to open a door for a new literature about Knowledge Management theory in the healt...
Chapter
The authors maintain that there is a weakness in many of the methods employed in information systems development and particularly in the requirements determination phase since this is the most organizationally dependent (Flynn, 1992). The weakness is that although the methods may have an underpinning philosophical basis, they are not explicitly emb...
Article
Full-text available
Crowd control is a growing problem in the tourism industry that is flourishing in many western and eastern countries. The “pilgrimage” or “Hajj” to Makkah, in the Kingdom of Saudi Arabia (KSA), offers the biggest tourism revenues in the world. Regrettably, thousands of lives have been lost due to extreme cultural and language diversity that result...
Article
Full-text available
Despite the general dearth of research into Enterprise Resource Planning (ERP) as a discipline, a few papers have investigated the post-implementation period of this technology. In this paper, ERP is defined as an IT infrastructure that integrates different information systems and technological artefacts into a single system. However, the ability t...
Chapter
Full-text available
The expansion of mobile telecoms in the Egyptian market has contributed to different development paradigms. The entry mode and the way telecoms follow to access the Base of the Pyramid market in Egypt identifies which paradigm will take place in the future. Using the case of “My Village Phone” we developed a scenario analysis to explore the linkage...
Chapter
Full-text available
Mobile financial services is one of the uprising movements to bank the unbanked by integrating philanthropic and business approaches for financial inclusion. In this chapter, the authors address how a systemic view helps integrate the Philanthropic Initiatives (PI) and the Commercial Initiatives (CI) to get a sustainable impact on the unbanked micr...
Chapter
Full-text available
This chapter highlights how the motives, utility and benefits, and challenges of Mobile Money Systems (MMS) shape the financial inclusion in today’s dynamic environment and increase its sustainability. Recently, Mobile Network Operators (MNOs) have been acting as financial service providers to tap the unbanked population at the Base of the Pyramid...
Chapter
This chapter highlights how the motives, utility and benefits, and challenges of Mobile Money Systems (MMS) shape the financial inclusion in today’s dynamic environment and increase its sustainability. Recently, Mobile Network Operators (MNOs) have been acting as financial service providers to tap the unbanked population at the Base of the Pyramid...
Patent
Full-text available
Our research focuses on the impact of Virtual Currency (VC) adoption on the British service businesses. We follow the systemic multiple perspectives theory (Linstone, 2010) to explore the Technical, Organizational, and Personal (TOP) changes that organizations conduct to issue Bitcoin account and use it as Cryptocurrency. Falling to manage such cha...
Conference Paper
This chapter highlights how the motives, utility and benefits, and challenges of Mobile Money Systems (MMS) shape the financial inclusion in today’s dynamic environment and increase its sustainability. Recently, Mobile Network Operators (MNOs) have been acting as financial service providers to tap the unbanked population at the Base of the Pyramid...
Conference Paper
Full-text available
This research explores the enablers and challenges of virtual collaboration on Mobile Money Systems (MMS) as a networked society. We capture different technical, organizational, and personal factors that affect the stakeholders’ collaboration to enhance the financial inclusion at the Base of the Pyramid (BoP) market. The MMS is managed by a network...
Chapter
Full-text available
This chapter highlights how the motives, utility and benefits, and challenges of Mobile Money Systems (MMS) shape the financial inclusion in today’s dynamic environment and increase its sustainability. Recently, Mobile Network Operators (MNOs) have been acting as financial service providers to tap the unbanked population at the Base of the Pyramid...
Article
The Multiview Methodology for Information Systems Development has never been a widely used or mass-market approach. It has always had a small user base, a localised approach to a global issue: coherent IS development. This paper concerns the underreported innovation of the Multiview3 methodology for Information systems analysis, design and developm...
Conference Paper
Cloud computing is an emerging new computing technology which has attracted much attention. Previous literature has pointed to the role of trust and control to mitigate the risks associated with the adoption of the cloud. However, there is a paucity of research on how the combination of different types of trust with formal control can mitigate the...
Chapter
The discipline of computer systems analysis or information systems definition has grown with the development of computers. It is an even younger discipline than computer science. Yet, in some ways, it is significantly older for it has taken its ideas and concepts from, for example, biology psychology, sociology, physics and mathematics. Its debt to...
Conference Paper
Full-text available
This research study identified social challenges that knowledge workers in the Swedish organization TeliaSonera (Telia) face when utilizing wireless technologies to conduct work on the move. Upon collecting the relevant research data, five problem areas were identified: work and life balance, addiction, organizational involvement, nomadic work and...
Conference Paper
This paper describes a multiple perspectives goal-oriented requirements elicitation framework aimed at identifying IT service requirements for service sourcing in a service-oriented software marketplace (E-services marketplace). The framework is based on decomposing strategic goals into tactical and operational IT goals adopting a multiple perspect...
Article
This research is part of a wider study that seeks to understand the nature of significant stakeholder perceptions as situated in the South Australian (SA) wine industry supply chain (SC) context. The focus is the small and medium enterprise (SME including micro) wine producers. It explores the complex relationships that exist within the supply chai...
Conference Paper
Full-text available
In recent years there has been an increased emphasis on the use of technology to address developmental concerns throughout the world. The education sector has attracted a large part of this attention, which is centred on the use of Information and Communication Technologies (ICTs) to address teaching, learning and administrative needs. Thailand gen...
Article
Customer Relationship Management (CRM) came into the power when banking institutions were getting more and more competitive. The focus of CRM helped banks to understand the customers' current needs, what they have done in the past, and what they plan to do in the future to meet their own goals (Xu, et al., 2002). Even though most of the banks in th...
Technical Report
Full-text available
IS projects examined within European Union Research highlights that only one in eight information technology projects can be considered truly successful (failure being described as those projects that do not meet the original time, cost and (quality) requirements criteria). Despite such failures, huge sums continue to be invested in information sys...
Article
Full-text available
Due to advances in information and communication technologies (ICTs), the cost of communicating declined and organizing from distant places was possible. This along with the increasing competitive pressures gave rise to the decentralized form of organizing where decisions were made locally. In addition, organizations encouraged its workforce (knowl...
Article
Full-text available
Research highlights that only one in eight information technology projects can be considered truly successful (failure being described as those projects that do not meet the original time, cost and (quality) requirements criteria). Despite such failures, huge sums continue to be invested in information systems projects and written off. For example...
Article
Multiview Methodology (MVM) combines a range of hard and soft approaches to developing information systems. We explain the practical basis for MVM's combination. This centres on the gap between theory and practice. This arises because methodology in use is metaphorical since its meaning is both (a) a practitioner's experience and (b) a property of...
Article
Many recent studies have shown that computer-based systems continue to ‘fail’ at a number of different levels (Romtec, 1988; KPMG, 1990) and it is increasingly apparent (Maclaren et al., 1991) that the most serious failures of information technology (IT) lie in the continuing inability to address those concerns which are central to the successful a...
Article
The use of computers in organizations has often been justified by reference to the ‘improved decision-making’ which will result from the use of new technology. Rarely, if ever, is any precise measurement given as to how such improvements will be judged. Phrases such as ‘better information leads to better decisions’ and ‘what managers require is mor...
Article
Full-text available
Previous research undertaken by the authors in 2002 highlights that only one in eight infor-mation technology projects can be considered truly successful (failure being described as those projects that do not meet the original time, cost and quality requirements criteria). Despite such failures, huge sums continue to be invested in information syst...
Article
The socio-technical theory is concerned with human well-being; it is democratic, humanistic and provides both freedom and knowledge to those who are part of it. Balanced scorecard is an approach that assesses whether the organization is meeting its objectives in terms of vision and strategy. It measures four perspectives: financial, customer, inter...
Article
This paper describes a collaborative action research (AR) study that took place between a U.K. university and a large U.K. manufacturing organisation, Britvic Soft Drinks Ltd. The ALTAR (Achieving Learning Through Action Research) project involved a number of AR cycles involving participants at different levels of the collaborating organisation. Br...
Article
This paper describes the knowledge management (KM) aspects of an action research (AR) project that took place in a large U.K. manufacturing organisation, Britvic Soft Drinks Ltd. The ALTAR (Achieving Learning Through Action Research) approach described in an earlier paper was developed through the KM project described in this paper. The ALTAR appro...
Conference Paper
Full-text available
This paper explored the significant factors that support/hinder cloud computing (CC) adoption in Higher Education Institutions (HEIs). Through a Systematic Literature Review (SLR) of existing studies published in the top five information systems journals, our research offers a systematic exploration of the different CC adoption levels in HEIs and t...
Conference Paper
Full-text available
The norm of the 21st century has been decentralization as competition in the marketplace has increased significantly. Organizations commonly freelance or outsource work to other professionals or manufacturers where it can be performed at lower cost. Thus, due to the changing nature of work, there is a need to reconsider the ETHICS of the past. Base...
Article
Full-text available
Despite such failures, huge sums continue to be invested in information systems project and written off, for example the cost of project failure across the European Union was 142 billion Euros in 2004. 'Whilst our understanding of the importance of project failure has increased, many of the underlying reasons for failure still remain an issue and a...
Article
Full-text available
Purpose – The purpose of this paper is to examine the concept of quality related to the context of software development using the ISO, TickIT and CMM frameworks. The paper also seeks to stress the fact that the different perspectives of those involved in software development will influence how quality is seen and measured. In the context of softwar...
Article
This article describes the preliminary Information Systems analysis and design process of the Multiview methodology in a Non Governmental Organisation (NGO) in Bangladesh. The project, sponsored by an international donor agency, was intended to provide Technical Assistance (TA) for the NGO in a variety of areas including livelihoods, data analysis,...
Article
This paper sets out the two multi-methodologies applied in Action Research form in projects specifically in Malta, Bangladesh, Lebanon and Slovenia, and the manner in which the first steps of adapted Multiview and Imagine/SPSA methodologies were applied. This chapter attempts to answer the question: could multi-methodologies like Multiview and Imag...
Article
Current Information Systems research is largely based on theoretical questions developed by IS researchers with little input from IS practitioners. This book reverses this situation. It increases the use of action research in conducting research activities in information technology and systems. Written by scholars widely recognized as authors of se...
Article
Technical aspects of the National Programme for IT in the National Health Service have run ahead of genuine engagement with front-line users. We have explored with front-line NHS staff the factors which limit their contribution to management information from operational systems. Staff place psychological distance between 'the real job' and the repo...
Conference Paper
Full-text available
This paper asks whether the emphasis of many computer professionals and academics towards engineering and rationality, in the area of Information Systems development is wholly appropriate. The paper suggests that it would help if stakeholders had a wider focus. The paper examines the history of the technology used for IT and the issues identified i...
Article
This paper reports upon I.T. initiatives in the U.K. public sector where choices were made, decisions taken, major investment authorised, and new I.T. introduced. The research investigation followed practice over several years in three Police Forces as new information technologies were introduced. We focus on these I.T. trajectories, and in particu...
Article
Full-text available
After a brief review of some problems in CATWOE analysis in Checkland's soft systems methodology, we suggest that they may be ameliorated by employing Dooyeweerd's multi-aspectual philosophy. A systematic approach is taken to reconceptualize each element of CATWOE within a Dooyeweerdian framework, the relevant portions of which are explained. In th...
Article
Full-text available
Purpose – To provide a view of Rob Kling's contribution to socio-technical studies of work. Design/methodology/approach – The five “big ideas” discussed are signature themes in Kling's own work in the informatics domain, and of his intellectual legacy. Findings – This paper conveys something of Kling's presence in social informatics (SI) thinking b...
Article
Full-text available
Purpose – This paper is intended to pay tribute to the inspiration provided by Rob Kling by showing how his ideas about social informatics in general and the use of web models in particular, have helped us to formulate and develop our own work in the field of information systems development methods. Design/methodology/approach – A conceptual discu...
Conference Paper
There exists a range of collaborative approaches to the development and implementation of eGovernment initiatives by governments around the world. Although there is no one-size-fits-all collaborative approach to implementing eGovernment, working with the private sector is a common feature of eGovernment collaborative strategy. However, as well as w...
Conference Paper
Electronic Government initiatives have often sounded very promising but been difficult to implement. However, many countries are continuing to face the challenge of implementing Electronic Government successfully. Therefore, investigation of factors that contribute to the success of Electronic Government services is needed. In the case of Malaysian...
Article
Full-text available
Young Turks, Old Guardsmen, and the Conundrum of the Broken Mold: A Progress Report on Twenty Years of Information Systems Research Full Text at Springer, may require registration or fee
Book
Full-text available
Undergraduate and postgraduate courses in Project Management and Information Systems. Research indicates that over half of all IT projects overshoot their budget and timetables while failing to deliver their goals. As a result IT project management has become a serious area of study and this book has been written to back up these courses. Readers o...
Article
Full-text available
The significant concepts of laying out a project charter for management of software projects, as explained by John McManus and Trevor Wood-Harper in their new book are discussed. A project charter may be described as a document consisting of a mission statement, including background, purpose and benefits, a goal, objective, scope, assumptions and c...
Article
Full-text available
Multiview is a framework to support the information systems development process. It was formulated originally in 1985, but has been developed and changed since that time. It was originally defined to take into account the human and organisational aspects of information systems development, as the alternative methodologies of the time-and most since...
Conference Paper
Control is a major issue in end-user computing. The migration of responsibility, resources and authority from IT departments to user departments is frequently seen as a loss of power by the IT departments and an erosion of cost control by senior management. Reactions to this situation tend to focus on technology and formal control mechanisms. This...
Chapter
Control is a major issue in end-user computing. The migration of responsibility, resources and authority from IT departments to user departments is frequently seen as a loss of power by the IT departments and an erosion of cost control by senior management. Reactions to this situation tend to focus on technology and formal control mechanisms. This...
Chapter
Control is a major issue in end-user computing. The migration of responsibility, resources and authority from IT departments to user departments is frequently seen as a loss of power by the IT departments and an erosion of cost control by senior management. Reactions to this situation tend to focus on technology and formal control mechanisms. This...