Tomás F. Espino-Rodríguez

Universidad de Las Palmas de Gran Canaria | ULPGC · Department of Economics and Business

This article aims to analyse the current state of hotel outsourcing research and where it should go in the future. Research on outsourcing is increasingly present in the hospitality literature. This paper reviews published works on hotel outsourcing. However, the research still seems to be limited to traditional topics and aspects, and it is necess...

This study aims to identify the outsourcing levels of the main activities or processes carried out in a hotel and the main benefits perceived by hotel managers. It proposes a model that explores the impact of supplier innovation on the perceived benefits of outsourcing, the relationship between supplier innovation and outsourcing, and competitive c...

This study examines the impact of supplier innovativeness on supply chain integration and sustainable performance, as well as the mediation role of supply chain integration between supply chain innovativeness and sustainable performance. In addition, trust is studied as a determinant factor in supplier innovativeness. A structural equations model w...

Purpose Supply chain integration (SCI) has become a key strategy for hotels in facing their environment. The purpose of this study is to analyze the effects of the organizational culture on the three dimensions of SCI. The competing value framework divides the organizational culture into four types, namely, hierarchical, group, rational and develop...

Purpose This study aims to examine the impact of the outsourcing of hotel departments on service quality measured through online customer reviews. Design/methodology/approach Three models were developed, considering three important online tourism reputation websites, to establish the relationship between the outsourcing of hotel activities and ser...

In recent years, the concept of an organizational culture in hotels has held an important position on both a theoretical and practical level because this culture significantly affects organizational performance and the strategies adopted by hotels. Therefore, it is considered one of the key factors in determining hotels’ tendency towards outsourcin...

This study shows the role of justice as a success factor in hotel outsourcing relationships. More specifically, it investigates the associations between two different dimensions of justice (procedural and distributive) and attitudes and behaviors in the relationship with suppliers, in terms of trust, cooperation, and long-term orientation. The work...

This study analyzes customers’ online social communication to rate lodgings and tourist destinations. A practical methodology is proposed to analyze the online reputation of lodgings as well as the main concepts rated by customers in their online social communication process. To this end, an empirical study was carried out by analyzing the online o...

The study examines relational norms in outsourcing relationships. The study analyzes some factors that determine the use of relational norms, such as outsourcing benefits and the competitive strategy (cost leadership and differentiation). In addition, it analyzes the influence of the use of relational norms on the outsourcing success. Based on a sa...

In this study, a research model investigates the influence of various factors of the outsourcing relationship that condition partnership quality. The factors considered as determinants of outsourcing partnership quality are the strategic benefits and the degree of outsourcing. Partnership quality is based on relationships governed by confidence, co...

The study analyzes whether the strategic orientation of the firm, measured in six dimensions, influences the level of outsourcing. It also analyzes whether outsourcing has an impact on organizational performance from financial and non-financial perspectives. To do so, an important European tourist destination is analyzed. The findings suggest that...

Este trabajo se centra en identificar el papel de la estrategia de externalización en los hoteles. Para ello, se analiza los niveles de externalización actual y deseada. El artículo intenta determinar qué ventajas así como los riesgos que perciben los directivos de esta estrategia. Por otra parte se analiza la relación entre el tamaño, categoría y...

This study empirically identifies the role of the outsourcing strategy in the hotel sector. The study determines what strategic benefits and risks determine that an outsourcing strategy is accepted by hotel managers. This paper analyzes perceptions and evaluations of policies related to outsourcing. To do so, it analyzes to what degree the manager'...

Purpose The purpose of this study is to examine the levels of the main hotel outsourcing activities to identify the factors that determine the use of external suppliers for these activities. Design/methodology/approach A model was developed that analyzes the relationship between competitive advantage and outsourcing and how the relationship betw...

The purpose of this study is to investigate whether the form of governance (outsourcing or insourcing) moderates the relationship between asset specificity and performance. The relationship between asset specificity and performance is analysed, as well as the question of whether the performance determines an increase in outsourcing. The study was c...

Online reputation is a strategic factor in determining the competitiveness and marketing capacity of lodging companies. The influence of online opinions on customers’ decisions is increasing, and, consequently, the online reputation is a new marketing tool to capture clients and reach sales objectives in the lodging industry. In this context, the r...

The objective of this paper is to develop a practical methodology to analyze competitor tourism destinations on the basis of their lodging offer and the perceived value concept. To implement this methodology, an empirical study of five competitor destinations was carried out using customer evaluations of lodging companies available on the Booking.c...

The outsourcing of hotel marketing is one of the strategic decisions that can help hotels manage the distribution channels more efficiently. This study analyzes the factors determining the outsourcing of hotel sales and marketing activities. It uses the transaction costs framework, complemented by the analysis of performance costs and quality. In t...

Existen en la literatura sobre dirección de operaciones varios trabajos que analizan una taxonomía o configuraciones de las diferentes estrategias de operaciones en el sector industrial. Sin embargo, en el sector turístico y en concreto en el sector hotelero, no hay trabajos que definan una taxonomía de las estrategias de operaciones basadas en el...

El propósito de este estudio es analizar la externalización hotelera bajo una doble perspectiva: la ventaja competitiva y el resultado operativo basado en el coste y en la calidad de las operaciones hoteleras. El trabajo analiza la relación entre ventaja competitiva y resultado operativo con externalización. Por otra parte, el trabajo construye dos...

This paper aims to investigate how hotels compete on the basis of competitive priorities. First, the study analyzes the relationship between competitive priorities and structural and infrastructural decisions. Second, it develops a taxonomy of hotels based on their emphasis on several competitive priorities. Finally, after identifying the groups of...

The competitiveness of a tourism destination depends on the sustainability of its economic and environmental resources. The aim of this paper is to determine the key factors in achieving the sustainability of a tourism destination in relation to the performance obtained. A methodology based on the opinions of stakeholders is developed to determine...

The aim of this paper is to develop a methodology to analyse and position tourism firms based on the value creation concept. An empirical study was carried out using customer evaluations of lodging companies available on the website of Booking. com. Based on this information, three new variables were created to analyse the competitive positioning o...

The operations management literature has reached a stage of maturity in addressing operations area decisions. However, few studies have analysed these decisions in service companies, especially in the hotel sector. The aim of this study is to analyse the operations strategy, taking into consideration the main structural and infrastructural decision...

Este artículo sugiere que el personal de hotel ante un trato (in)justo del hotel hacia los clientes atribuye tal trato a la responsabilidad del hotel y, dependiendo que éste sea justo o injusto, aumentaría o disminuiría sus conductas orientadas al cliente (COBs). Los datos fueron recogidos mediante cuestionarios pasados a 204 empleados de ocho hote...

Purpose – This work examines the relationship between internal and relational capabilities and the creation of value to the end consumer in the case of the process of receipt, manufacture, and delivery of orders within the supply chain. This work develops a methodology to identify operations that generate core competences and those that do not, wit...

Este trabajo analiza la estrategia de operaciones en el contexto hotelero considerando dos variables clave como son las decisiones estructurales e infraestructurales y el resultado organizativo. Utilizamos una muestra representativa de hoteles de unos de los principales cluster turístico de España. En primer lugar, analizamos la intensidad en el us...

This paper examines the use of outsourcing in the activities comprising hotel operations in Scotland and Taiwan. Outsourcing is a key process integrated into the design of the supply chain management. The research also focuses on empirically identifying the role of the outsourcing strategy in hotels. To this end, the authors propose two hypotheses...

http://www.inderscience.com/editorials/f325810461271119.pdf

Purpose An improvement in the management of information system (IS) based resources and capabilities of hotels must affect competitive advantage. Based on that premise, this work has two aims. The first is to determine how the strategic value of the IS area affects the organizational performance of three‐, four‐ and five‐star hotels. The second is...

Outsourcing is an important phenomenon in hotel sector. It is changing from a tactical to a strategic perspective, with greater scope and relevance to the creation of competitive advantages. The opening up of hotels to outsourcing and strategic alliances improves individual competitiveness, but also has strong repercussions on destinations, especia...

Purpose The purpose of this paper is to analyse the impact of relational capability compared to that of internal capability on outsourcing, and the influence of relational capability as a moderating variable between outsourcing and internal capabilities. The paper aims to integrate the internal and relational perspectives in a single model of strat...

Purpose This work analyses make or buy decisions from the transaction cost economics perspective and the resource‐based view of the firm. The aim is to analyse the extent to which the presumptions of the two theories are valid in the service sector in terms of specific assets. Design/methodology/approach The study was conducted on a representative...

This paper provides an in-depth analysis of the operations strategy of the manufacturing companies in the food and beverage sector on the island of Gran Canaria. Three research objectives are proposed. The first objective is to use the theoretical framework of Hayes and Wheelwright (1984) to evaluate the effectiveness of the operations strategy and...

This work proposes a methodology to analyze the outsourcing process in hotels, from the perspective of internal and relational capabilities and the creation of value to the end consumer. This methodology has three stages. The first is the quality analysis, which determines the process, the activities and the creation of value. The second is a strat...

Purpose The purpose of this paper is to examine the relationship between an unfavorable attitudinal environment and organizational citizenship behavior (OCB). The proposed model suggests that organizational anomie (OA) acts as a moderator of that link, and thus OA interacts with unfavorable attitudes and OCB by tightening their theoretical negative...

This work analyses the strategy of outsourcing information systems and information technology (IS/IT), considering the different activities comprising the IS/IT area. The literature on IS contains numerous works that analyse outsourcing, very few of which examine the relationship with the different types of capabilities in the IS/IT area and their...

The complex reality of a tourist destination requires it to be managed as an integrated system. This work presents a strategic evaluation model of tourist destinations that permits their reality at a given moment to be visualized from an overall perspective. To that end, the model, which focuses on tourism supply chain management, specifies the pri...

In response to the need to identify and establish the strategic value of the processes covered by the Quality Standards (ISO 9001, EFQM) this work proposes a methodology that combines the Resource-Based View (RBV) with the 'process-based approach' that enables the key processes and their importance to quality system management to be identified. Thi...

This paper makes an exploratory study of the centralisation of operations in hotels that belong to a chain and are located in a tourist destination. Although hotels are increasingly using a strategy of operations centralisation, little research has addressed the impact of that centralisation on the strategic business units (hotels). First, this stu...

Purpose The purpose of this paper is to analyze the competitive advantages of the networks of firms forming the supply chain and distribution channels through process integration, outsourcing, and creation of relational capabilities. Design/methodology/approach A four‐stage methodology is created to redesign the supply chain depending on the creat...

The phenomenon of outsourcing is becoming increasingly widespread among organizations and is now one of the strategic decisions that attract the greatest interest from professionals and organizational scholars. The primary purpose of the paper is to contribute with a review of the principal works that address outsourcing from the resource-based vie...

Purpose The purpose of this research is to show that relational capabilities is a topic of interest for the competitiveness of hotel companies. This paper aims to present a methodology based on the analysis of processes in order to create and strengthen relational capabilities and proposes a model with three dimensions that jointly analyzes this ph...

The purpose of this study is to examine the factors influencing the decision to outsource the process of receipt, manufacture and delivery of orders. Most research into outsourcing decisions and their determinants has been performed from the view of the transactions costs theory, mainly by analyzing specificity as the most important factor at the t...

Outsourcing takes on special importance in the hotel sector. This article studies, from a strategic perspective, the characteristics that hotel activities must possess for them to be outsourced. A strategic perspective also requires analysis of the influence of outsourcing on organizational performance according to the strategic value of the activi...

The objective of this article is to determine the factors that influence the outsourcing of leisure services in the hotel business. First, this work studies the relationship between the specificity of the hotel leisure activity and the activity’s performance depending on whether it is outsourced or retained in house. Second, the article analyzes th...

This work will analyse the strategy of outsourcing, or the predisposition on the part of a firm to entrust some of its services to a third party. The research will focus on discovering empirically the role that this strategy plays in hotels, and in order to do this we will carry out an analysis of hotel managers' perceptions regarding outsourcing b...

The important mission of the university institution in society as a body creating and transmitting knowledge justifies higher education being one of the main players in the application of new information and communications technologies (ICTs) in an attempt to exploit the significant advantages that their development can bring to the activity. Howev...

The objective of this study is to determine the factors affecting outsourcing of information system/information technology (IS/IT) activities in hotels from the resource-based view of the firm. The factors considered are the conditions that the systems area resources must meet for that area to have a competitive value. The reasons, which are both s...

The important mission of the university institution in society as a body creating and transmitting knowledge justifies higher education being one of the main players in the application of new information and communications technologies (ICTs) in an attempt to exploit the significant advantages that their development can bring to the activity. Howev...

La mayoría de las decisiones de externalización y sus determinantes han sido tratados en la literatura bajo la teoría de los costes de transacción; existiendo muy pocos estudios que analicen las decisiones de externalización utilizando un enfoque más estratégico. En este sentido, el presente artículo trata de cubrir dicho déficit estudiando la rela...

La investigación se centra en conocer el rol que desempeña la externalización en el sector servicios y más concretamente en el sector hotelero. En primer lugar, se analiza la relación entre la especificidad de los activos y la propensión a externalizar. En segundo lugar, el articulo trata de comprobar empíricamente la relación entre la percepción d...

The important mission of the university institution in society as a body creating and transmitting knowledge justifies higher education being one of the main players in the application of new information and communications technologies (ICTs) in an attempt to exploit the significant advantages that their development can bring to the activity. Howev...

The purpose of this study is to find out the tendency to outsource hotel operations, explain the reasons, both strategic, related mainly to quality, improvement of service, concentration on core operations, and tactical or cost reasons. The relationship between the tendency to outsource and performance is also analyzed with regard to quality and co...

The outsourcing of services enables a company's resources and capabilities to be improved by achieving better quality services and a better performance. This article deals with hotel sector managers’ perceptions of the influence of outsourcing on operations strategy, and particularly on the objectives of cost reduction related operations, improved...

The outsourcing of services permits the firm’s resources and capabilities to be improved by achieving better quality services and a better performance and so focus on their main business or core competences. This article deals with hotel sector manager´s perceptions of the influence of outsourcing on the operations strategy, and particularly on the...

The objective of this work is to examine, from the resource-based view of the firm, the relationship between the propensity to outsource hotel services and outsourcing's capacity for being a source of competitive advantage. The work also analyzes the strategic risks that restrict the use of service outsourcing. The results enable services to be cla...

Outsourcing is one of the key aspects for the development of high performance networks in different sectors, with the adequate development of the outsourcing strategy enabling companies to focus on the activities that constitute core competences while outsourcing those that do not result in a high level of competitiveness internally. Electronic com...

En un entorno caracterizado por la fuerte competencia, la productividad se configura como uno de los principales factores que contribuyen a la determinación de la posición competitiva de un país, de un sector o de una empresa. Proponemos una serie de mecanismos, entre los que se encuentran la externalización de actividades, la inversión en nuevas t...