Tijana Radojević

• PhD
• Professor (Full) at Singidunum University

Established in 1995 as the successor to the General Agreement on Tariffs and Trade (GATT), the World Trade Organization (WTO) is a pivotal institution overseeing international trade. With 166 member nations representing more than 98% of worldwide commerce, the WTO aims to promote open and equitable trade by minimizing trade restrictions and settlin...

Various tourism destination competitiveness indicators and models have been developed and applied by different researchers and regions. Scholars emphasize that there is no single set of competitiveness indicators applicable to all destinations, and a more specific approach for each destination is required. Therefore, this paper aims to present the...

Purpose - This study aims to determine the impact of cultural traits on restaurant service quality and infer implications for the hospitality sector. Specifically, it investigates which of Hofstede's cultural dimensions correlate with superior service. Methodology - The research analyzes 35,000 customer reviews from restaurants in 80 capitals world...

Cultural resources play a pivotal role in attracting and captivating tourists, contributing to the overall appeal and distinctiveness of a destination. The unique cultural heritage, historical sites, traditional arts, festivals, cuisine, and cultural events all contribute to creating an authentic and memorable experience for visitors. Destinations...

There are many indicators that may be used to assess the competitiveness of tourism destinations. Many authors and existing theoretical and practical models consider and highlight natural resources as one of the crucial indicators of destination competitiveness. However, simply having resources is not enough for a tourism destination to be truly co...

Tourism crises are significantly more frequent with the beginning of the second millennium, much more than decades before, and consequentially tourism destinations are facing many challenges. The main ones are embodied in the aspiration to ensure long-term sustainability and competitiveness. The competitiveness of a tourism destination is built and...

The phenomenon of credit risk is one of the main distresses for the bank portfolio. If it becomes nonviable to gather claims from various main clients, a bank could persist in being insolvent. The latest financial crises have distinguished the necessity for a bank to identify, measure, assess, and control credit risk, in addition to providing an ac...

In recent years, the telecommunications services sector has made a remarkable contribution to the global economy, thereby attracting the interest of researchers. This study aims to examine the relationship between total leverage and its main components (short-term and longterm leverage) and firm-specific and country-specific factors affecting the c...

Customer satisfaction is a customer’s subjective reported evaluation of the extent to which goods or services purchased help them satisfy their needs, together with their assessment of whether the time and the money spent for purchase and consumption could have been better used (i.e., to satisfy the same or other needs).

Company survival depends on its ability to adapt to the changes that have their own dynamics and development pace; it is the transition from the present to the future, desired endpoint. The activities of the organization's management could lose the meaning if there is lack of motivation. In situation like this, implementation cannot be successful....

We present a Bayesian hedonic regression model for the appraisal of apartments located within the metropolitan area of Belgrade, Serbia. Data on 12.904 apartments were collected from a local classified website, and used to fit and validate the model. The response variable, which is the price per m\(^2\) in euros, is assumed to be log-normally distr...

The goal of this study is to overcome the identified methodological limitations of prior studies aimed at predicting the type of auditor opinion and draw definite conclusions on the relative predictive performance of different predictive methods for this particular task. Predictive performance of twelve candidate models from the realms of statistic...

We examine the effects of hotel workers' national culture on hotel guests' satisfaction with services rendered by the workers. The results suggest that workers from countries scoring low on Hofstede's cultural dimensions named Individualism and Indulgence are particularly gifted for rendering high quality hotel services. Interestingly, many Asian c...

In this paper, authors have analyzed economic andsecurity aspects of server virtualization. The experimentalanalysis includes: the business value of virtualization and impactof virtual environments on computing and security parameters,with applying modern cryptographic systems for data protection.The experiment was designed simultaneously on the tr...

The purpose of this study is to examine the association between traveling for business and customer satisfaction with hotel services. To that end, a multilevel analysis is conducted of an empirical dataset comprising over 1.6 million customer reviews pertaining to 13,410 hotels located in 80 major urban tourism destinations across the world. The re...

Tourism as socio-economic phenomenon reflectsdifferent influences (economic, social, political etc.), and in linewith it, it has an important role in the overall economic growth.The aim of this paper is to determine the contribution of tourismin the overall economic growth in Bosnia and Herzegovina (BiH)during the period of years 2006-2014. Using t...

Total quality management (TQM) has become a modern system of constant improvement of the quality of all company activities. The purpose of this study is to measure the expectations and satisfaction of the guests concerning the attribute quality of the hotel product. Furthermore obtained results were compared in such a way as to analyse particularly...

In this study, we conducted a multilevel analysis of factors affecting customer satisfaction in the global hotel industry. The survey data collected from TripAdvisor.com included customer reviews relating to 13,410 hotels located in 80 major global urban tourism destinations. We examined multiple relevant factors at each of the following five level...

This study explores the determinants of the cost of corporate debt in the Republic of Serbia. It covers 4,701 companies during 2008-2013, representing more than 90% of all medium-sized and large companies actively operating in the country. In this particular market, the cost of corporate debt is influenced by the following factors: Euribor rates, s...

The aim of this paper is to present different models for predicting the possibility of opening bankruptcy proceedings in companies in Serbia, as well as to research which models are most suitable for companies in the agricultural sector. In this paper, we have used and displayed three models: the Altman's Z-score model, Kralicek's DF model and Quic...

This study provides insight into the hotel characteristics that have a significant association with customer satisfaction. Data related to a sample of 6768 hotels located in 47 capital cities in Europe are analysed by using a linear mixed model technique. The results confirm the findings of previous studies, which state that hotel star rating is th...

U ovom radu ispituje se povezanost između promene revizorske kuće i vrste revizorskog mišljenja na uzorku privrednih društava iz Republike Srbije. Uzorak je obuhvatio 4.309 nefinansijskih društava koja su imala javno dostupne izveštaje nezavisnog revizora za period između 2010. i 2013. godine. Rezultati pokazuju da je promena revizorske kuće poveza...

In this study, the authors examine the association between auditor switching and type of audit opinion on a sample of companies in the Republic of Serbia. The sample comprised 4,309 non-financial companies for which auditor’s reports were publicly available for the period 2010–2013. The results show that auditor switching was linked to an increased...

In this study, we employ big data to explore the characteristics of four different demographic categories of hotel customers with regard to their reported levels of satisfaction. The categories examined are solo travellers, groups of friends, couples, and families. The results show that considerable differences exist within the baseline level of sa...

In this paper, we aim to define the so-called "second tier" audit firms in the Republic of Serbia. In order to accomplish that, we have analyzed 10,555 financial statements of legal entities operating on the territory of the Republic of Serbia for the period 2010-2012. The "Big 4" audit firms have audited 1,101 of the aforementioned financial state...

This paper comprises two case study analyses of a strategic partnership between higher education institutions. Bachelor program in Business Administration were carried out in cooperation with Singidunum University, Belgrade, Serbia and Lincoln University, USA. This formal partnership agreement ended after five years. The other study program, Touris...

Uspešno poslovanje preduzeća i ostvarivanje poslovnog rezultata zavise od dobro osmišljenog donošenja i realizacije poslovnih odluka. Hotelijerstvo karakteriše niz specifičnosti u poslovanju, a koje su uslovljene pravilnim poslovnim odlukama od kojih zavisi pozicioniranje preduzeća na tržištu, a posredno i ostvarivanje dobrog poslovnog rezultata. J...

The relationship between ownership structure and corporate performance might be remarkably strong and in formative within transition economies. In this research, we explore this relationship, referring to the example of the Republic of Serbia. For that purpose, appropriate linear models have been fitted to the panel dataset compiled from financial...

In this study, the authors examine the association between auditor switching and type of audit opinion on a sample of companies in the Republic of Serbia. The sample comprised 4,309 non-financial companies for which auditor’s reports were publicly available for the period 2010–2013. The results show that auditor switching was linked to an increased...

The aim of this paper is to explain the role of financial reporting to the European Bank for Reconstruction and Development (EBRD) after approval of syndicated loan for company “B”. The syndicated loan is a loan between two or more banks in the role of lender, which is serviced to a single borrower (or group of affiliated persons) who arranged an a...

The aim of this paper is to assess the expectations of hotel guests in relation to the services offered by the hotel. For the purpose of this research, data on 6,768 hotels located in 47 capital cities in Europe were collected from the website www.booking.com. We have used all information available on the website regarding the hotels chosen on the...

The aim of this paper is to provide the impact of information systems in the hotel business. The application of information technology is one of the key elements of a successful business and decisions making that help to successfully solve the problems of information flow, control costs, perceived business performance, control quality of service, e...

Abstract: Successful business enterprises are based on reliable and proper financial reporting. Financial reporting is the basis in forming valuable components that make up the elements of the budget. In hospitality industry, budget appears as a set business plan, but also as an instrument of control efficiency. Through the operating budget, manage...

Globalization involves intensive social and economic activities and relations between countries and on a planetary scale combines the activities of the population using economic and other integration. Countries in transition should adapt for contemporary economic trends and globalization if they want to make position in the tourism market and becom...

The goal of this paper is to examine whether the percentage level of certain balance sheet items at the end of 2008 had an impact on the profitability of industrial economic entities of Serbia in the period from 2009 to 2011 and to what extent. The research included a sample of 3,866 industrial economic entities from the Republic of Serbia, which w...

The subject of this paper is the analysis of the movement of share prices in the net results of the sampled companies listed on the Belgrade Stock Exchange in Sector I – Accommodation and Food Services. In this research the financial statements of the sampled companies from Sector I were used. The financial statements provide information about the...

Critical element important for the survival and success of the organization is effectively managing information and communication technology or ICT, which is reflected in the increase depending on the information and their associated systems, increased vulnerability and a wide range of threats to the ICT technology, the extent and cost of existing...

In this paper the current problems of e-business in the implementation of SSL computer network protocol are presented and analyzed. Today e-business is one of the most common methods of global economy. The paper presents research results on attacks on e-business and computer systems. Authors have analyzed contemporary methods of protection and poin...

The purpose of this paper is to give some insight into the level of capital adequacy and the efficiency of its use in companies in the Republic of Serbia. As no similar research has yet been conducted in this manner, we believe that certain benchmark in this field is necessary when analyzing company's financial performance. In order to do so, finan...

Savremene informacione tehnologije, koje dobijaju na značaju sve većom primenom Interneta, dovode do promena u načinu poslovanja u turizmu i hotelijerstvu. Pojava elektronskog poslovanja redefiniše ulogu pojedinih subjekata, ali nudi i određene prednosti i koristi. Primena informacionih sistema utiče na efikasnije poslovanje, uspešniji protok infor...

Information technologies, which are gaining more and more importance with the use of the Internet, may lead to changes in the way of doing business in the tourism and hospitality industry. The phenomenon of e-business redefines the role of individual subjects, but it also offers certain advantages and benefits. Implementation of information systems...

The subject of this paper is the impact of information systems in the hospitality industry in the period of overcoming the economic crisis in Serbia. One of the elements of successful business while making proper business decisions is the application of information technology. The hospitality industry is a complex business system and it is necessar...

This paper explains the concept of information technology audit, shows relationship between audit and IT Management. Information systems provide both the means for organizations to transact business and the ability to report the financial results of their operations. Information technology auditing is an integral part of corporate governance. Howev...

Electronic banking (e-banking) is a form of banking bussines which is based on intensive use of computer networks, Web technologies, Internet and telecommunications. It's implementation implicates appropriate hardware and software platform, precisely defined network components, specific organizational structure, standardization, etc. Today, concept...

In today's market circumstances, the fact that the number of jobs that are taking place with the help of information systems constantly growing is indisputable. Managers often know very little about the information system and in that circumstance it is very difficult to them to effectively perform control function and successfully manage informatio...

U radu je analiziran proces virtuelizacije, korišćeni su savremeni alati za virtuelizaciju i analizirane performanse i dobiti korišćenjem istih. Ciljevi našeg istraživanja su naučni i društveni doprinos. Naučni doprinos deskripcijom procesa virtuelizacije sa elementima klasifikacije. Društveni doprinos pomoći privrednim subjektima i poslovnim organ...

This paper discusses the possibility of secret key extraction over unauthenticated public channels. Starting from theoretical foundations of the concept perfectly developed by Claude E. Shannon cryptographic system analyzes the specific solutions for secret keys extraction over public channels. Comparative analysis includes a quantum protocol BB84...