Terje Slåtten

Terje Slåtten
Inland Norway University of Applied Sciences

PhD

About

65
Publications
48,013
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1,629
Citations
Citations since 2016
34 Research Items
1271 Citations
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2016201720182019202020212022050100150200250
2016201720182019202020212022050100150200250

Publications

Publications (65)
Article
Full-text available
Purpose This study aims to focus on what types of atmospheric experiences emotionally touch visitors at a winter park. The objective is to describe and explain the relationship between: three atmospheric constructs (ambience, interaction, and design); the construct of joy; and the construct of customer loyalty. Design/methodology/approach The rese...
Article
Full-text available
Purpose The aim of this study is to examine factors related to employee engagement in frontline jobs in service firms. Design/methodology/approach A conceptual model was developed and tested on a survey in which 279 hospitality frontline employees participated. Findings The findings show that employee engagement is closely linked to employees' in...
Article
Full-text available
Though there is a large body of literature and research on sponsorship of sports events, it seems that previous research on firm sponsorship of sports events has narrowly focused on sponsorship from a customer perspective. Consequently, research on sponsorship from a firm perspective is lacking. Specifically, it seems that no study has investigated...
Article
Full-text available
Purpose The overall aim of this study is to explore factors associated with academic performance among university students. Specifically, it explores whether a supportive study climate is directly related to academic performance and whether students’ psychological capital (PsyCap), positive emotions and study engagement play a role in the relations...
Article
Full-text available
Background There is growing interest in and focus on healthcare services research to identify factors associated with innovation in healthcare organizations. However, previous innovation research has concentrated primarily on the organizational level. In contrast, this study focuses on innovation by individual employees. The specific aim is to exam...
Article
Full-text available
Background In the domain of health services, little research has focused on how organizational culture, specifically internal market-oriented cultures (IMOCs), are associated with organizational climate resources, support for autonomy (SA), and whether and how IMOCs and SA are either individually or in combination related to employee perceptions of...
Article
Full-text available
Background The concept of organizational vision has been little explored in the health-care services research literature. To address this knowledge gap in the literature, the present study examines the factors that may promote organizational vision integration (OVI), which refers to the employees’ use of organizational vision as a guiding framework...
Article
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Background Health services organizations must understand how best to lower nursing professionals’ turnover intentions, and increase their job satisfaction and the quality of care provided to patients. This study aims to examine whether work engagement (WE) is a significant predictor of the achievement of these preferred organizational goals. The st...
Article
Purpose – This paper aims to examine the factors related to organizational attractiveness (OA), a concept originating in the strategy of employer branding. Previous research on OA has predominantly adopted the perspective of external applicants. In contrast, the present study takes the perspective of internal and current employees, extending furthe...
Preprint
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Background Within the domain of health services research there has been little research focusing on how organisational culture is associated with leadership supportive climate and specifically whether and how organisational culture and leadership supportive climate either individually or mutually are related to employees’ perception of the attracti...
Article
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Background: There seems to be a consensus that a vision for an organization is a valuable thing for organizations to have. However, research on organizational vision has predominantly been studied from a leadership perspective. In contrast to previous research, organizational vision in this paper takes an employee perspective. Specifically, the pu...
Article
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Background Health organization research is experiencing a strong refocus on employees’ individual innovative behavior (IIB), revealing that many of the influential factors at work remain uncertain. Hence, this study empirically examines fostering of hospital employees’ IIB by focusing on direct and indirect relationships of organizational culture (...
Preprint
Full-text available
Background The concept of organizational vision has been little explored within the health-care services research literature. Based on this knowledge gap in the literature, this study examines the factors that potentially promote organizational vision integration (OVI), which refers to the employees’ use of organizational vision as a guiding framew...
Preprint
Full-text available
Background: There seems to be a consensus that a vision for an organization is a valuable thing for organizations to have. However, research on organizational vision has predominantly been studied from a leadership perspective. In contrast to previous research, organizational vision in this paper takes an employee perspective. Specifically, the pur...
Preprint
Full-text available
Abstract Background: Health organization research is experiencing a strong refocus on employees’ individual innovative behavior (IIB), revealing that many of its influential factors at work remain uncertain. Hence, this study empirically examines how hospital employees’ IIB is fostered by focusing on antecedents such as organizational culture (here...
Preprint
Full-text available
Background: There is growing interest in and focus on healthcare services research to identify factors associated with innovation in healthcare organizations. However, previous innovation research has concentrated primarily on the organizational level. In contrast, this study focuses on innovation by individual employees. The specific aim is to exa...
Preprint
Full-text available
Background: There is growing interest in and focus on healthcare services research to identify factors associated with innovation in healthcare organizations. However, previous innovation research has concentrated primarily on the organizational level. In contrast, this study focuses on innovation by individual employees. The specific aim is to exa...
Preprint
Full-text available
Background: There is growing interest in and focus on healthcare services research to identify factors associated with innovation in healthcare organizations. However, previous innovation research has concentrated primarily on the organizational level. In contrast, this study focuses on innovation by individual employees. The specific aim is to exa...
Article
Full-text available
The aim of this paper is to explore how entrepreneurial orientation can be promoted in service firms. Previous research seems to have, to a certain extent, taken a broad approach when studying entrepreneurial orientation in service firms. In contrast, this study includes different levels of promoting factors and links these to service firms' entrep...
Preprint
Full-text available
Background: Health services organizations need to understand how they best can achieve important organizational goals such as lowering healthcare professionals’ turnover intentions, increase their job satisfaction and level of service quality provided to patients. This study aims to test whether work engagement of healthcare professionals is a core...
Preprint
Full-text available
Background: Health services organizations must understand how best to lower nursing professionals’ turnover intentions, increase their job satisfaction and quality of care provided to patients. This study aims to examine whether work engagement, which refers to a positive fulfilling, work-related state of mind, is a significant predictor of the ach...
Article
Full-text available
Purpose The aim of this study is to examine the role of organizational climate in employees’ creative performance using the public sector as an empirical context. The employees’ creative performance is divided into two entities and studied as two separate effect variables: individual creativity and individual innovative behavior. Design/methodolog...
Article
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Purpose This study clarifies the factors that foster individual innovative behaviour in the public sector by examining the effects and roles of empowering leadership, work group cohesiveness and individual learning orientation. This study also explores the direct effect of empowering leadership on work group cohesiveness and individual learning ori...
Article
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It is essential for healthcare service organizations to develop and promote an organizational culture that focuses on their frontline employees. The aim of this study is to explore one such frontline-focused organizational culture concept, which is labeled as internal market-oriented culture (IMOC). The study examines both potential factors that pr...
Article
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Purpose The aim of this paper is to develop the concept of team learning capability in professional service firms. Thereafter, to examine the effect of team learning capability on innovation ambidexterity. The aspects of exploitive and explorative knowledge creation in teams and its impact on incremental and radical service innovation are in focus....
Article
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This paper explores the linkages between psychological capital (PsyCap), social capital (SosCap), and work-related performance. Specifically, our aim is twofold. First, the study examines whether and how PsyCap relates to three types of work-related performance: innovative behaviour (IB), job engagement (JE), and sales performance (SP). Second, it...
Article
Full-text available
Background Hospitals need to understand how to reduce their frontline employees’ turnover rate as well as how to positively engage them and improve their service. Central to these issues, we find, is the employees’ perception of their organization’s attractiveness. This objective of this paper is to clarify how the role of organizational attractive...
Article
Full-text available
Purpose This paper aims to center on the value of cultivating norms for market orientation (MO) in professional service firms (PSFs). Based on social capital theory, three variables for norm-based behavioral activities of MO were suggested, i.e. leadership support (LS), relationship learning in teams (RLT) and collective engagement (CE). Moreover,...
Article
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Purpose The aim of this study is to examine the role of aesthetic experiential qualities for tourist overall satisfaction and three types of loyalty. Design/methodology/approach A national tourist route in Norway was chosen as an empirical context for this study. Totally, the role of five aesthetic experiential qualities were examined, namely: (...
Article
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Purpose The aim of this study is to examine how and in what way authentic leadership and affective employee commitment foster the learning organisation in the context of transitional market conditions. Acting as role factors, their relationships with the learning organisation were examined simultaneously, at leadership and employee level. Design/m...
Article
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Purpose: This study focuses on relationship learning (RL) in intra-firm professional service teams (IPSTs). IPSTs refer to a particular form of knowledge-based service teams, consisting of people employed in the same company, but belonging to different departments, collaborating to solve problems and create value for their business clients (or cust...
Article
Full-text available
This study focuses on employees’ collective engagement (CE) in knowledge-based service firms. CE is a climate-related construct that refers to how employees collectively express themselves psychically, cognitively, and emotionally in their work role. Moreover, the study explores the consequences of CE, specifically, these that are linked to relatio...
Research
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This study focuses on employees’ collective engagement (CE) in service firms. CE is a climate-related construct that refers to how employees collectively express themselves psychically, cognitively, and emotionally in their work role.
Article
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With the increasing focus on aesthetic qualities in tourism experiences, this study examines the effects of aesthetic experiential qualities on tourists’ positive emotions and three loyalty intentions. The findings reveal that tourists’ evaluation of the aesthetic qualities of “scenery,” “cleanliness,” and “genuineness” had significant effects on p...
Chapter
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Article
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Determinants of creative or innovative behavior among frontline employees have been examined rarely in the literature, which is unfortunate as such information may help managers to benefit from their employees’ potentials. This study first identifies conceptually transformational leadership and employee-perceived creativity as two salient determina...
Article
Full-text available
Purpose The aim of this paper is to identify factors that could be related to creative self-efficacy. Specifically, this article examines three different levels of factors as determinants to creative self-efficacy: (i) leader-related, (ii) self-related, and (iii) job-related. After careful consideration, this study selected one determinant to repre...
Article
Full-text available
The aim of this article is to undertake an empirical examination of some selected drivers of effective sponsorship of sporting events. We examine four drivers of effective sponsorship. The proposed relationships were tested in a survey in which 200 spectators participated. Data collection was carried out during the Birkebeiner race, a mega sporting...
Chapter
Full-text available
Sammendrag Denne artikkelen bidrar til å forstå innovasjon i reiselivsbedrifter med utgangspunkt i et medarbeiderperspektiv. Konkret peker artikkelen på forhold som har betydning på hva artikkelen beskriver som innovativ atferd. Innovativ atferd defineres i artikkelen som nye fremgangsmåter og metoder i prosessen med å levere servicekvalitet til be...
Article
Full-text available
Purpose The purpose of this paper is to describe and explain the relationships between empowering leadership and a humorous work climate; and service employees' creativity and innovative behaviour in frontline service jobs. Design/methodology/approach A model of causal relationships is presented, along with formulated hypotheses. The data were col...
Article
Full-text available
Purpose The objective of this paper is to test the validity and reliability of a SOS construct and its dimensions (i.e. self, other and situational) of negative emotions in the context of consumers' service experience (CSE) and the following processes of service recovery by firms (SRF). Design/methodology/approach A triangular approach was used, b...
Article
Full-text available
Studying innovation in the service industry has become an important research area in the past years. However, there is still a lack of research related to innovation on the individual level in a specific work role. In this study the researchers focus on innovation at the individual level, which is referred to as innovative behavior. The aim of the...
Article
Full-text available
Purpose This empirical study aims to investigate the potential of customer experiences in the tourism industry to influence emotions and thus create positive mental imprints. Design/methodology/approach This investigation tests a conceptual model for what leaves positive mental imprints and analyzes the results of the survey to test the hypotheses...
Article
Full-text available
Purpose The aim of this paper is to undertake an empirical examination of some of the antecedents and effects of positive emotions from an employee perspective. More specifically, this study investigates the relationships between one extreme point of discrete types of positive emotions (joy), two types of employee perception (managerial relationshi...
Article
Full-text available
Purpose – The objective of this paper is to test a selection of hypothesized relationships between: employees' perceived service quality; employees' turnover intentions; role clarity; and empowerment and coaching. Design/methodology/approach – Drawing from theory, this paper develops a set of hypothesized relationships. The data collection is based...
Article
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Purpose – The aim of this paper is to investigate the relationship between: two extreme points of discrete types of emotions (“joy” and “frustration”); two types of managerial practices (“reward” and “empowerment”); and employee-perceived service quality. Design/methodology/approach – A conceptual model of the aforementioned relationships has been...
Article
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Purpose The purpose of this paper is to describe and test a construct of perceived justice and its DIP‐dimensions (i.e. distributive, interactional, and procedural) in the context of both the consumers' initial negative service experiences' and the following processes of complaint handling. The objective is also to investigate similarities and diff...
Article
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The objective is to explore the geographical affiliation of author(s), ad hoc reviewer(s), editorial board(s) and editor(s) of selected journals in marketing. The sample used in our study was restricted to papers published in six research-oriented journals in general marketing, which were selected to represent the ‘top’ publications in this field....
Article
Full-text available
Purpose The aim of this study is to study the relationships among: two types of managerial practices (“reward” and “support”), two types of emotional satisfaction (“positive” and “negative”), and employee‐perceived service quality. Design/methodology/approach The study presents a conceptual model of the aforementioned relationships. It proposed hy...
Article
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Purpose The purpose of this paper is to describe selected journals in logistics management in terms of: the proportion of different “empirical” contributions; the proportion of national versus international research data; the geographical origin of research data; and the authors' geographical affiliations. Design/methodology/approach A sample of “...
Article
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Purpose – The purpose of this paper is to describe the “scientific identity” and “ethnocentricity” in the “top” journals of logistics management by studying the categories of papers published and the geographical affiliations of authors, editorial review boards, and editors in selected journals. Design/methodology/approach – A sample of “top” schol...
Article
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Purpose – The purpose of this paper is to describe the “scientific identity” of the “top” research journals in the broader discipline of marketing by examining the methodological approaches and the geographical affiliations of authors published in selected journals. Design/methodology/approach – A sample of “top” research journals in marketing is...
Article
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Purpose – The aim of this paper has been to study the relationships among: four role stressors (“role ambiguity”, “role overload”, “role conflict”, and “work-family conflict”); emotional satisfaction among employees; and employee-perceived service quality. Design/methodology/approach – A conceptual model of the aforementioned relationships has been...
Article
Full-text available
Purpose The purpose of this paper is to describe the “empirical characteristics” of the “top” journals in services marketing by assessing selected journals with respect to: the proportion of “empirical” versus “non‐empirical” contributions; the proportion of national versus international research data; the geographical origin of research data; and...
Article
Full-text available
Purpose – The aim is to describe the “empirical characteristics” of the “top” journals in mainstream marketing by assessing selected journals with respect to: the proportion of “empirical” versus “non-empirical” contributions; the proportion of national versus international research data; the geographical origin of research data; and the geographic...
Article
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Purpose The objective of the paper is to describe the “scientific identity” of the “top” journals in services marketing by reviewing and evaluating the methodological approaches and the geographical affiliations of authors published in selected journals. Design/methodology/approach A sample of “top” journals in services marketing is selected on th...
Article
Full-text available
Purpose The objective is to describe the “ethnocentricity” (i.e. geographical affiliation of editor(s), editorial board(s), editorial review board(s) and author(s)) of selected journals in services management. Design/methodology/approach The sample is restricted to the examination and comparison of five top journals in services management during a...

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Projects

Projects (3)
Project
To explore the relationsship between psychological capital and intention to leave among university students (fase 1). In fase 2 we will introduce a positive intervention such as "mindfullness training" to assess the effect of mindfullness on psychological capital.
Archived project
This project focus on collective engagement (CE). CE is a climate-related construct that refers to how employees collectively express themselves psychically, cognitively, and emotionally in their work role.