Teresa Garín-Muñoz

National University of Distance Education | UNED · Department of Economic Analysis

Consumer satisfaction is a key determinant of consumer retention, consumer welfare, and is also a strategic variable for competition and international comparisons. Spain’s mobile customer satisfaction is the lowest in the European Union. The focus of this paper is to identify the determinants of residential mobile phone users’ satisfaction among pr...

Since Germany has traditionally been one of the most important sources of tourism for Spain, a deep knowledge of the main determinants of the demand may be useful for policy-makers and agents of the industry. In this paper, a dynamic model is used to examine German demand for tourism in Spain. The proposed model is applied to a panel data set consi...

This paper presents a dynamic model of international tourism demand to Canary Islands. The empirical analysis exploits the panel structure of the dataset (for the 15 most important countries of origin of tourists over the period 1992–2002) by a Generalized Method of Moments estimation of a dynamic model taking into account unobserved country-specif...

The Balearic Islands are one of the most important tourist destinations in the Mediterranean Sea. The tourism sector dominates the economic activity of the islands. The purpose of this study is to identify and measure the impact of the main determinants of the inbound international tourism flows. The annual panel data set includes the number of arr...

The importance of Internet for the travel and tourism industry has increased rapidly over the last few years. Understanding how travellers behave is of critical importance to travel suppliers and tourism authorities for formulating appropriate marketing strategies so as to fully exploit the potential of this channel. This study explores the factors...

Purpose Radical changes in consumer habits induced by the coronavirus disease (COVID-19) pandemic suggest that the usual demand forecasting techniques based on historical series are questionable. This is particularly true for hospitality demand, which has been dramatically affected by the pandemic. Accordingly, we investigate the suitability of tou...

Digital markets have altered how economic agents interact and have changed the behaviour of tourists. In addition, the COVID-19 pandemic has shown that it is necessary to constantly monitor the evolution of digital consumer behaviour and the factors that influence it, as they are dynamic elements that evolve over time. This paper analyses digital i...

There is a widely accepted belief in new technologies that the digital divide in using a service will disappear as the service reaches an advanced level of maturity. The work presented here shows that this idea is debatable. Data from Spain, a country where daily internet users are 75.9 percent of the population, prove that the gender gap still exi...

Digital gaps have the potential to exacerbate the inequalities that exist in society. The main objective of this paper is to study the gaps that occur in the use of internet services by households in Spain during the period 2007–2019 and to become useful in the design of policies addressed to narrow specific digital divides. The data is a panel obt...

This paper studies the main determinants of the inbound international tourism in Andalusia and quantify its incidence. Based on the classical theoretical framework for tourism demand, we incorporate dynamics into the model by adding the lagged dependent variable as an explanatory variable, along with the per capita income of the tourist's country o...

Digital technologies sometimes create digital divides. One of the remedies for certain divides in Europe is the creation of the Digital Single Market, of which e-commerce is one of the main elements. The focus of this work is e-commerce in Spain. The current study improves on existing international literature by using a large and representative pan...

This article analyzes the consumer’s adoption of the Internet for information or shopping of tourist services. Based on the Surveys on Equipment and Use of Information and Communication Technologies in Households, by the National Statistics Institute of Spain, a micro-panel database (2008–2016) is constructed. Using this database and random effects...

Digital technologies sometimes create digital divides. One of the remedies for certain divides in Europe is the creation of the Digital Single Market, of which e-commerce is one of the main elements. The focus of this work is e-commerce in Spain. The current study improves substantially on existing international literature by using a large and repr...

This paper analyzes the adoption patterns of selected internet services such as eCommerce, eBanking and eGovernment in Spain. High quality official data from the Survey on Equipment and Use of Information and Communication Technologies in Households (ICT-H) of the National Institute of Statistics are used. The dataset is a cross section of 16,209 i...

This paper explores the determinants of the individual's decision to perform cross-border e-commerce (CBeC). The European Union (EU) is especially interested in the promotion of CBeC because it is an important tool in its strategy to achieve the Digital Single Market in Europe. In this paper official data is used from a representative survey of 16,...

Barcelona is a successful tourist destination, but currently it is reaching the limit of its carrying capacity. Consequently, far from increasing the number of visitors and overnight stays, interest should be to recruit those tourists that generate the highest average daily expenditure. To achieve this goal, the following procedure was carried out....

Conscious of the central role of satisfaction in the success of a destination we examine the relationship between a destination’s attributes and overall satisfaction. Based on the information about 19 destination attributes and using a principal factor analysis, we identified 5 relevant dimensions, with “Accommodation a nd restaurant services” as t...

Barcelona is a successful tourist destination, but currently it is reaching the limit of its carrying capacity. Consequently, far from increasing the number of visitors and overnight stays, interest should be to recruit those tourists that generate the highest average daily expenditure. To achieve this goal, the following procedure was carried out....

In an increasingly globalized world, a deep knowledge of the tourism competitiveness of a country is essential for policy makers and practitioners in the process of making responsible decisions. And this is especially true in the case of Spain where, according to data from 2014, the tourism sector generated 10.9 por 100 of GDP and 12.7 por 100 of e...

E-commerce is gradually changing the way in which many goods and services are sold and bought in most countries. This phenomenon, made possible by the internet, has attracted the attention of retailers, marketers, researchers and policymakers.

This paper studies the mobile Internet services in Spain. It deals mostly with overall consumer satisfaction as well as with some of its attributes. The study is based on Micro data from a survey conducted by the Spanish Center for Sociological Research (CIS, 2009). The analysis shows that communication quality and cost are the main attributes of t...

La protección de los consumidores de telefonía móvil está cobrando relevancia, en parte porque la satisfacción de los consumidores en nuestro país es inferior a la de otros países europeos. Históricamente la normativa de protección al consumidor se ha centrado primero en mediciones técnicas objetivas para más tarde ir desplazándose hacia mediciones...

Resumen Este artículo aborda varios aspectos del sector de las telecomunicaciones en España al objeto de ofrecer una panorámica general del mismo. Muchos de ellos serán desarrollados con más detalle en otros trabajos de este mono -gráfico. El presente estudio comienza ubi -cando el sector de las telecomunicaciones dentro del macrosector de las TIC...

There is growing evidence that low-quality customer service prevails in the mobile telecommunications industry. In this paper we provide theoretical support to this empirical observation by using simple game theoretical models where inefficient low-quality service levels are part of an equilibrium strategy for the firms. We also find that the ineff...

This paper presents a destination choice model by Spanish outbound travelers. Using 2009 data from the survey conducted by the Institute of Tourism Studies on 4559 outbound trips from Spain, we estimate a multinomial logistic model of outbound tourism demand to all destinations around the World. Socio-demographic characteristics of individuals and...

Mobile telecommunications markets have been studied primarily from the perspectives of mobile telecom operators, market organization and regulators. However, there have been few studies from the perspective of the private consumer, which is the object of this research. This paper is part of an ongoing project on the protection of individual mobile...

This paper studies the mobile Internet services in Spain. It deals mostly with overall consumer satisfaction as well as with some of its attributes. The study is based on Micro data from a survey conducted by the Spanish Center for Sociological Research (CIS, 2009). The analysis shows that communication quality and cost are the main attributes of t...

Since the United Kingdom has traditionally been one of the most important sources of tourism for Spain, an in-depth knowledge of the main determinants of the demand may be useful for policy-makers and agents of the industry. In this paper, a dynamic model is used to examine British demand for tourism in Spain. The proposed model is applied to a pan...

Resumen La protección de los consumidores de telefonía móvil está cobrando relevancia, en parte porque la satisfacción de los consumi-dores en nuestro país es inferior a la de otros países europeos. Históricamente la normativa de protección al consumidor se ha centrado primero en mediciones técnicas objetivas para más tarde ir desplazándose hacia m...

This paper analyses the main determinants of the demand for tourism in Galicia and quantifies their incidence. We elaborate two models depending on the origin (domestic or foreign) of the tourists. For the domestic demand, we use a panel of annual data on the 17 regions of origin of tourists during the period 1999-2006. For the international demand...

Figures of Internet purchases by product categories reveal that certain types of products fare better than others. This research investigates product differences in the context of the individual's decision to purchase online. A theoretical model of consumer e-commerce adoption is developed and tested. By using a large and representative sample of 8...

Realizing the full potential of online shopping requires careful identification of the factors affecting online consumer behaviour. In this paper we model empirically how socio-demographic variables, attitudes and beliefs towards Internet shopping affect both the decision and usage of the online shopping channel. We use a sample of Internet users a...

Forecasts of Chinese carbon dioxide (CO2) emissions are critical to any global agreement on mitigating possible global climate change. We provide such forecasts through 2050 using a reduced form model. These estimates are the first based upon provincial-level data (1985-1999). We estimate a reduced form model selected by minimizing the Schwartz Inf...

This paper presents a model for explaining the international tourism flows to Madrid. The study is based primarily on examining the main characteristics of inbound tourism flows to Madrid in terms of its structure, evolution and composition by countries of origin of the visitors. According to the general principles of economic theory and the classi...

China's Carbon Dioxide (CO2) emissions are expected to surpass US levels by the year 2020. To look at the spatial structure of these emissions we use a provincial level panel dataset from 1985 to 1995 to estimate per capita emissions in terms of income, time and set of provincial level fixed effects. We find strong support for the presence of an en...

The reported study measures the impact of the economic determinants of the international demand for tourist services in Spain. A panel data set of seventeen countries over the period 1985–1995 is used. By using appropriate panel data techniques the effects of real per capita income, exchange rates and real prices on the demand for Spanish tourist s...

In this study we present a model for the outgoing telephone traffic from Spain to a group of 24 European countries. We use a point-to-point model that incorporates the specific characteristics of the international long distance service and the socioeconomic relationships between Spain and this group of countries, taking into account the simultaneit...

We estimate a model of the demand for outgoing telephone calls from Spain to a group of African and Oriental countries. The traffic to those countries is called very long distance calling because of the high tariffs applicable to all of them even when some of them are geographically not very distant. In this study a theoretical framework is used wh...

This study estimates national telephone traffic demand equations for Spain using panel data techniques in a framework which takes into account the specific characteristics of the service.Estimation is done by the generalized method of moments using a data set consisting of annual observations for the 50 Spanish provinces. The results show a small,...

In this study we model the demand for outgoing international telephone traffic in Spain. We make use of a standard theoretical framework that incorporates the special characteristics of this type of telephone service. Consequently, equations for real expenditure per line and for the number of international calls per line are estimated.We use annual...