Taghreed Abu-salim

• Abu Dhabi University

Purpose The purpose of this study is to investigate the relationship between digital competence and the capability to innovate in the service sector and examine if this relationship is mediated by human capital in the context of COVID-19 pandemic. Design/methodology/approach Using a cross-sectional survey, data were collected from 188 service sect...

The interest in blockchain technology has grown rapidly, day by day. This is simply because of the security and decentralization that it provides. Nevertheless, most government services around the world run on inefficient systems loaded with heavy bureaucracy. They lead to non-transparent systems and a loss of public confidence in government servic...

Blockchain is a disruptive technology that is expected to revolutionize the world of trusted transactions. Through a combination of cryptographic techniques, a distributed, shared, and immutable ledger, consensus validation of transactions, and a financial audit trail, blockchain is poised to do for businesses what the Internet did for communicatio...

The principal goals of smart cities are to improve citizens' quality of life and foster economic growth while ensuring efficient service delivery and sustainable development. Accordingly, understanding and adequately meeting citizens' needs and desires is a fundamental step toward improving citizens' happiness. While prior studies have investigated...

This research adopts a resource-based approach to develop and test a new framework related to improvement in bottom-up innovations by means of enterprise resource planning (ERP) systems. The framework consists of five primary resources: attitude , organisational characteristics, skills, ERP human resources, and ERP technological resources. Response...

Purpose Smart city services (SCS) in contrast with other technology-based services, demand significant interaction and collaboration between the users and the service providers. This study examines the SCS delivery-channel characteristics and the users' personal (behavioral and demographic) characteristics that influence their satisfaction or dissa...

Purpose Despite evidence largely confirming gender-based differences in service quality perceptions in healthcare, little research has considered patients’ expectations. This study aims to examine the gender-based differences in both the affective and cognitive components of customers’ service quality expectations. Design/methodology/approach Data...

Purpose The purpose of this paper is to study the role of slack (both moderating and mediating) to stimulate the relationship between total quality management (TQM) factors and innovation outcomes relative to gaining competitive industry advantages. Design/methodology/approach The research methodology includes a multi-item scale questionnaire comp...

ABSTRACT: This paper aims to contribute to the universal discourse on financial services continuance behavior by examining the impact of service cost on customers' service-quality perception and service-continuance intention. It presents the results of an empirical study that has explored the impacts of service cost, service quality, and customer s...

This paper aims to contribute to the universal discourse on financial services continuance behavior by examining the impact of service cost on customers’ service-quality perception and service continuance intention. It presents the results of an empirical study that has explored the impacts of service cost, service quality, and customer satisfactio...