Susanne Maass

Universität Bremen | Uni Bremen · Faculty 03: Mathematics/Computer Science

Software systems meant to support older adults often are not well accepted as they do not meet the expectations and requirements of the target group. An involvement of older adults in system design seems imperative. The project ParTec investigated and evaluated techniques for participatory software development with regard to their suitability for c...

(Cultural) probes have been used in various software design projects and HCI contexts over the last years. With the ubiquity of smartphones today, there are new ways to design probes material as digital probes. Smartphones allow to document everyday life in situ in mobile contexts and provide a permanent channel for communication between researcher...

To become effective in the field of computing, gender research must explain its concepts to non-gender studies scholars and to convince them of their relevance. Our title "Making IT Work" claims that both can be done: interlinking gender research and computing, and by that improving IT systems. We present the "Gender-Extended Research and Developme...

In this paper we reflect on how to teach methods used in participatory design (PD) to graduate students. We describe a course concept that has proved very successful both in terms of student satisfaction and course results during the last years. Lectures introduce the concept of PD and a wide variety of participatory methods for analysis and design...

New telecommunication and information technology has enabled a new, booming field of work: customer care in call centers. What are the working conditions of call center employees and does call center technology improve these conditions? To answer these questions, we will combine insights from Applied Computer Science49, more specifically from the f...

This Declaration of Principles for Information Society was made during the UN World Summit of the Information Society in Geneva 20031. © 2007 VS Verlag für Sozialwissenschaften | GWV Fachverlage GmbH, Wiesbaden.

How can information technology (IT) paradigms and design processes be studied from a gender perspective? What does IT design look like when its construction is informed by gender research? Though gender research and computing science seem like two separate worlds, this book proves how inspirational a confrontation and combination of those worlds ca...

Zusammenfassung Seit den 1990er-Jahren tragen die Informatik-Fachbereiche eine grosse Überlast. Mit den Studierendenzahlen stieg auch die Abbruchquote im Grundstudium an. Erwarten die Studienanfänger/innen das Richtige vom Informatik-Studium? Zwei Befragungen von Schüler/innen und Studienanfänger/innen in Bremen deuten auf ein sehr eingeschränktes...

Technikgestaltung erfordert kompetente Technikerinnen und Techniker. Doch welche Kompetenzen brauchen sie? In der Informatik, der Basisdisziplin für die Informationstechnikgestaltung, herrscht inzwischen Übereinstimmung, dass die Ausbildung der Studierenden sich nicht auf mathematisch-technische Inhalte beschränken darf, sondern gesellschaftliche B...

Mit Call-Center-Service, Customer-Relationship-Management und E-Business werden in der Abwicklung von Kundenkontakten und ihrer Integration in die betrieblichen Informationsverarbeitungsprozesse neue Wege gegangen. Die Arbeit der Beschäftigten in diesem Bereich ist durch Interaktionen mit den KundInnen geprägt: Sie ist Interaktionsarbeit. Wird das...

In Call-Centern entstehen z. Z. viele Bildschirmarbeitsplätze. Im Mittelpunkt der Arbeit von Call-Center-Agen- tInnen steht die Interaktion mit KundInnen. Mit Sachkompetenz und kommunikativem Geschick müssen sie computergestützt Dienstleistungen erbringen. In drei Bremer Call-Centern wurden Arbeitsplatzanalysen und Softwareevaluationen durchgeführt...

Computers are becoming omnipresent in the work place. People spend large portions of their time in interaction with computers. Consequently, the design of application systems and in particular of human-computer interaction (HCI) has become a major factor of influence on work contents and working conditions. The design of ergonomic and humane, of ad...

Software tools that support the design and development of interactive computing systems are an exciting possibility. The potential pay-off is great: user interface management systems, for example, promise not only to speed the process of specifying, implementing and maintaining user interface code, but also to guide the content of the user interfac...

Twenty-two designers were interviewed about their design of interactive systems. They were asked to select a recent project having a significant user interface component, and were probed about the general design process involved, how the design of the user interface fit into that process, and their personal strategies for exploring ideas. Analysis...

Zweiundzwanzig Systementwickler wurden nach ihren Erfahrungen und Strategien bei der Entwicklung von Benutzerschnittstellen zu interaktiven Systemen befragt. Ihre Äußerungen zur Separierbarkeit der Schnittstelle, ihre Prinzipien zur benutzerfreundlichen Gestaltung und speziell ihre Einschätzung der Forderung nach Konsistenz der Benutzerschnittstell...

Twenty-two designers were interviewed about their design of interactive systems. They were asked to select a recent project having a significant user interface component, and were probed about the general design process involved, how the design of the user interface fit into that process, and their personal strategies for exploring ideas. Analysis...

Das Attribut “benutzerfreundlich” wird in den letzten Jahren zunehmend als Zugpferd fuer die Werbung eingespannt: Auf einem ergonomisch gestalteten Stuhl vor einem Farbmonitor sitzend laecheln uns Frauen entgegen, denen ihre Arbeit ganz offensichtlich Spass macht, natuerlichsprachlich orientierte Schluesselwoerter einer Datenbankanfragesprache lass...

Nowadays computers are increasingly used for communication purposes and less for mere calculation. Userfriendly dialog design for non-computer professicial users is becoming an important research issue. The discussion has already shown that human-machine systems have to be studied as a whole: apart from the machine and its users they include the de...