Susanne Leist

Susanne Leist
Universität Regensburg | UR · Institut für Wirtschaftsinformatik

About

94
Publications
12,283
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694
Citations
Citations since 2016
16 Research Items
329 Citations
201620172018201920202021202201020304050
201620172018201920202021202201020304050
201620172018201920202021202201020304050
201620172018201920202021202201020304050

Publications

Publications (94)
Article
Full-text available
Lead users are often established in an organizational innovation process to attenuate the difficulties a company faces, such as high costs or the obscurity of customers’ needs. But to benefit from these lead users a major challenge is to characterize and identify them especially in the fast-moving world of social media. Therefore, we aim to design...
Chapter
Incorporating product trends into innovation processes is imperative for companies to meet customers’ expectations and to stay competitive in fiercely opposing markets. Currently, aspect-based sentiment analysis has proven an effective approach for investigating and tracking towards products and corresponding features from social media. However, ex...
Article
Full-text available
The digital transformation, with its ongoing trend towards electronic business, confronts companies with increasingly growing amounts of data which have to be processed, stored and analyzed. Instant access to the “right” information at the time it is needed is crucial and thus, the use of techniques for the handling of big amounts of unstructured d...
Chapter
In the recent past, augmentative and alternative communication (AAC) systems have been introduced as a means to assist speech impaired persons to interconnect with the environment and to increase their communication skills. Considering this, tablet-PC-based AAC systems are getting ever more popular due to reasons of cost efficiency, portability and...
Conference Paper
Full-text available
Currently, topic modelling is an effective analytical tool for the automated investigation of text data. However, identifying the underlying topics is still a challenging task that is dependent on the selection of the proper technique. Moreover, due to the considerable number of topic modelling techniques reported in the literature, uncertainty abo...
Conference Paper
Full-text available
Context factors have lasting impacts on people's sentiments. Exploring impacts that different contexts have on sentiments can be crucial for managing the increasing number of communications companies nowadays maintain with customers via social media channels. To help companies prevent impacts of negative word of mouth, we provide an overview about...
Chapter
Situation faced: S-Y Systems Technologies Europe GmbH develops, manufactures, and distributes worldwide wire harnesses and associated components for automotive electronic distribution systems. Problems occurred with some automotive manufacturers’ ordering wire harnesses, who sent ordering files to the intermediate S-Y Systems to be converted, inter...
Article
Enterprise Social Networks (ESNs) have been receiving increasingly more attention in academia and practice over the past years. ESNs are implemented to improve collaboration among employees and to foster knowledge management by capturing tacit knowledge, among other reasons. However, ESNs do not always fulfill the companies’ expectations and conseq...
Conference Paper
Process Performance Management (PPM) supports companies in planning, monitoring, and improving process performance. Many PPM tools are available, but often companies choose not to utilize these tools. Instead they implement and use proprietary in-house PPM solutions. A possible explanation for not using a standard tool can either be seen in the too...
Article
Purpose – The purpose of this paper is to specify the decomposition conditions of Wand and Weber for the Business Process Model and Notation (BPMN). Therefore, an interpretation of the conditions for BPMN is derived and compared to a specification of the conditions for enhanced Event-Driven Process Chains (eEPCs). Based on these results, guidelines...
Article
Mobile technology offers new possibilities for the improvement of business processes and enables new process designs. The aim of this paper is to identify the possible effects that can be achieved when applying mobile technology for business process improvement as well as their enablers. For that purpose, a structured literature research was conduc...
Article
Business process modeling is a fundamental aspect in BPM initiatives. Being a central means of communication and documentation, both the quality and understandability of process models are decisive. However, the concept of process model quality is still not fully understood. The recent development has highlighted the role of coupling in models. Cou...
Article
Process modeling is becoming increasingly important for business process management initiatives. However, for being able to exploit the benefits associated with business process modeling the process models need to be understandable for its users. It has been shown in literature that the growing size of a process model has a negative effect on its u...
Conference Paper
Several approaches were developed for business process improvement (BPI) (e.g. Six Sigma). However, it is often stated that these approaches do not provide sufficient support for the performers of a BPI initiative, especially concerning the phase where applicable measures that provoke improvement (act of improvement) are needed. In this paper, we s...
Article
Full-text available
Purpose Although process performance management (PPM), doubtlessly contributes to the increase of business performance, it has been given only little attention to date. The purpose of this paper is to provide a better understanding of what constitutes successful PPM and to identify critical success factors in PPM. Design/methodology/approach The a...
Conference Paper
Process Performance Management (PPM) comprises the planning, monitoring, and control of process performance. Even though numerous methods and concepts for managing process performance do exist, many service companies develop their own PPM approaches and systems to monitor and control their service processes. However, they are often unaware of the f...
Article
Full-text available
The application of patterns is very popular in different fields of Information Systems (IS), like Software Development or Workflow Management. However, in the field of Business Process Improvement (BPI), research on patterns has so far been scarce, and, in particular, works on BPI patterns are missing. Thus, in this paper, the pattern approach is a...
Article
Obwohl die Vorteile der Dekomposition bei der Prozessmodellierung hinlänglich bekannt sind, ist nach wie vor unklar, durch welche Eigenschaften sich eine „gute“ Zerlegung eines Prozessmodells auszeichnet. In der Literatur wird die Dekomposition meist pragmatisch interpretiert, wobei ein strukturiertes Vorgehen fehlt. Aus diesem Grund zieht die vorl...
Article
Full-text available
Whereas the benefits of decomposing process models are obvious, the question what actually characterizes a “good” decomposition of a business process model has been given little attention to date. In addition, the process of decomposition itself is considered as being an “art” in literature. Our approach for achieving a “good” decomposition is Wand...
Article
The benefits of decomposing process models are widely recognized in literature. Nevertheless, the question of what actually constitutes a "good" decomposition of a business process model has not yet been dealt with in detail. Our starting point for obtaining a "good" decomposition is Wand and Weber's decomposition model for information systems whic...
Article
To realise the potentials of CRM (customer relationship management), relationship-specific processes need to be designed and implemented in companies. This is all the more important and complicated in business networks where two or more actors collaborate to serve the customers. A good collaboration within business networks is the basis for underst...
Article
Apart from being applied in production, Six Sigma has grown considerably in importance as a business process management (BPM) method in services. The transfer of the method from production to service applications does, however, pose problems which affect the success of implementing Six Sigma as a BPM method in services. For a successful application...
Conference Paper
Full-text available
This paper is about identifying and analyzing techniques that can be used in a business process improvement (BPI) situation. To determine suitable techniques, the term BPI is defined and criteria are derived to analyze the usability of the selected techniques. Over 300 techniques from various improvement methods were reduced to those techniques whi...
Article
Though the value of a process-centred view for the understanding and (re-)design of corporations has been widely accepted, our understanding of the research process in Information Systems (IS) remains superficial. A process- centred view on IS research considers the conduct of a research project as a sequence of activities involving resources, data...
Article
Full-text available
Today, in the eyes of both customers and suppliers, product-related financial services take an eminent position. This does also apply to the automotive industry and its financial service providers (e.g., automotive banks). As a consequence, quality management and especially business process improvement methods (e.g. Six Sigma) attract growing atten...
Article
Die systematische Entwicklung und Modellierung der Unternehmensarchitektur wird von der Praxis wie auch der Wissenschaft als ein bedeutendes aber auch umfassendes Aufgabengebiet angesehen. Der vorliegende Beitrag greift die Modellierung der Prozessarchitektur im Ist-Zustand als Themenstellungen heraus und begründet, dass durch Integration von manue...
Article
Die Modellierung von Prozessen wird als wichtiges Aufgabengebiet in Wissenschaft und Praxis gesehen. Obwohl zahlreiche Methoden zur manuellen Prozessmodellierung und Algorithmen zum Process Mining entwickelt wurden, bestehen immer noch Probleme bei der praktischen Anwendung. Ein Ansatz diesen Problemen zu begegnen, besteht in der Integration manuel...
Article
In the automotive business, financial services have gained in importance over the last few years. Apart from sales promotion, customer retention is a primary concern. As a consequence quality management which had so far been regarded as a discipline of the manufacturing sector, has been taking a central role in the service sector. Therefore the Six...
Article
Purpose – The purpose of this paper is to develop a proposed Six Sigma approach for integrated solutions of goods and services. Design/methodology/approach – This conceptual paper follows the principles of design research in developing a Six Sigma approach for integrated solutions. The approach is tested in practice in the context of a financial se...
Article
The standardization of processes and the identification of shared business services in a service-oriented architecture (SOA) are currently widely discussed. Above all in practice, however, there still is a lack of appropriate instruments to support these tasks. In this paper an approach for a process map is introduced which allows for a systematic...
Conference Paper
Full-text available
Market and environmental requirements call for constant changes in enterprises. To be able to record these changes in a structured way and to manage them it is helpful to use enterprise architectures as stable regulation frameworks. To support the development and the adaptation of the enterprise architectures there are numerous architecture methods...
Article
Produktbegleitende Finanzdienstleistungen nehmen heutzutage sowohl in den Augen der Kunden als auch der Anbieter einen sehr hohen Stellenwert ein. Dies trifft auch auf die Automobilwirtschaft zu. Damit wird dem Qualitätsmanagement bei Finanzdienstleistungen wachsende Aufmerksamkeit zuteil. Vor allem der Six Sigma Ansatz wird in Literatur und Praxis...
Article
During the last decades market competition created various constellations of collaborative integration between enterprises: integration of parts of the value chain or integration of common e-services just to name two. It is useful to know the processes within the collaborating enterprises to be able to establish the cooperation. For this purpose di...
Article
Full-text available
With the growing importance of enterprise architecture the discussion about how to create or choose the right enterprise architecture framework for a specific organization arose quickly.ut it is not only a question of choosing the right framework forescribing or developing an enterprise architecture. It is moremportant to discover whether the chose...
Article
Das Bankgeschäft unterliegt in den letzten Jahren einem Strukturwandel, der sich insbesondere im Retailbereich mit enorm hoher Geschwindigkeit vollzieht. Ursachen auf nationaler Ebene sind dafür einerseits die zunehmende Wettbewerbsdynamik, die sich aufgrund der gesättigten Inlandsmärkte, neue Entwicklungen der Informations- und Kommunikationstechn...
Article
Deregulierte Märkte, anspruchsvollere Kunden, variantenreiche Produkte, Eindringen neuer Wettbewerber, Zusammenwachsen von Bank- und Versicherungsleistungen und vieles mehr sind Zeichen eines nachhaltigen und tiefgreifenden Strukturwandels auf dem Bankenmarkt, der sich insbesondere im Retailbereich mit enorm hoher Geschwindigkeit vollzieht.
Article
Im vorliegenden Beitrag wird ein Architekturvorschlag für das Retail Banking vorgestellt, der dem Kompetenzzentrum “Bankenarchitekturen im Informationszeitalter“ zugrunde liegt. Die Architektur umfasst Gestaltungsebenen (Geschäfts-, Prozess- und Applikationsebene), denen jeweils Zustandsund Vorgehensmodelle zugeordnet sind. Die Zielsetzung des Beit...
Article
Mit zunehmender Bedeutung von Unternehmensnetzwerken wird das Vorhandensein einer Infrastruktur, welche die Zusammenarbeit von Unternehmen auf der Grundlage von Standards unterstützt, immer wichtiger. Der Bedarf an eine solche Infrastruktur bezieht sich nicht alleine auf technische, sondern insbesondere auch auf fachliche Standards (z.B. Service Le...
Book
Insbesondere im Retail Banking findet derzeit ein nachhaltiger und tiefgreifender Strukturwandel statt, der die Unternehmen vor völlig neue Herausforderungen stellt. Die Beiträge in diesem Buch beleuchten Fragestellungen zur Konzeption und Umsetzung der Neuausrichtung im Bankwesen. Im ersten Teil des Buches werden die Veränderungen beschrieben, die...
Article
Deregulierte Märkte, anspruchsvollere Kunden, variantenreiche Produkte, Eindringen neuer Wettbewerber, Zusammenwachsen von Bank- und Versicherungsleistungen und vieles mehr sind Zeichen eines nachhaltigen und tiefgreifenden Strukturwandels auf dem Bankenmarkt, der sich insbesondere im Retailbereich mit enorm hoher Geschwindigkeit vollzieht.
Article
Product models play an important role for banks and insurances. They can not only be used to configure product variants, but also for the reuse of business concepts in de-centralized organizations. The product model proposed in this paper can be used both to control profits In the various branches of an insurance company and to support a corporate...
Article
Aufgrund der Deregulierung des Preis- und Produktwettbewerbs sowie der Öffnung der EG-Versicherungsmärkte sind Versicherungsuntemehmen gezwungen, eine aktive Preis- und Produktpolitik zu betreiben. Traditionell sind diese Instrumente vor dem Hintergrund stabiler Rahmenbedingungen und staatlich genehmigter Tarife nicht stark ausgeprägt und deshalb w...
Article
Die Situation der Informationsverarbeitung in Banken ist häufig durch eine Vielzahl gravierender Probleme geprägt, für die der Begriff „Sofiwarekrise“ [Brom95] durchaus angemessen erscheint. Unzureichende Anpassungsfähigkeit, lückenhafte Dokumentation, fehlende Prozeßorientierung und mangelnde Integrationsfähigkeit der Applikationen stellen das Inf...
Article
Es wird das Konzept eines generischen Produktmodells für Finanzdienstleister beschrieben und die Nutzung für ein Ergebniscontrolling am Beispiel der Schadensversicherung vorgestellt. - offener Varianten erlaubt eine übersichtliche Repräsentation und einfache Strukturierung komplexer Produktstrukturen. Zur Übertragung auf Finanzdienstleistungen wird...
Article
Funktions- und leistungsfähige Informations- und Kommunikationsinfrastrukturen stellen eine der grundlegenden Anforderungen der modernen Arbeitswelt dar. Das Informationssystem der Unternehmung besteht dabei aus einer Vielzahl unterschiedlicher Applikationen, die verschiedene Standards zum Austausch von Informationen unterstützen. Vorteil dieser he...
Article
In dem vorliegenden Beitrag wird ein investitionstheoretisches Entscheidungsmodell zur Automatisierung von Geschäftsprozessen und Standardisierung der Schnittstellen zwischen den Geschäftsprozesse vorgestellt. Ausgehend von der Dekomposition der Geschäftsprozesse mittels ANDORI-Graphen werden die Gestaltungsmöglichkeiten der Automatisierungs- und S...
Article
Compared with many other industrial sectors, healthcare shows a relatively antiquated information system structure. Consequently healthcare requires increased improvement, whereas healthcare processes are often seen as key factor. However, despite the importance of process management for healthcare, currently there are only very few approaches focu...

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