Susana Vasconcelos Mesquita

University of Aveiro | UA

In this qualitative research, we explore accessibility challenges within the hospitality sector, specifically through the lens of guests with physical impairments. We aim to bridge the Sustainable Development Goals with the realities of people with physical impairments(PwPI), shedding light on the hurdles encountered in accessibility during two cri...

The global pandemic was a disaster for humankind, but it was also a source of opportunities and challenges for society. There is a large body of research about the impacts of pandemics and disease outbreaks in tourism, especially from the consumer perspective, but less attention has been paid to the perspectives of tourism players, especially in te...

The global pandemic was a disaster for humankind, but it was also a source of opportunities and challenges for society. There is a large body of research about the impacts of pandemics and disease outbreaks in tourism, especially from the consumer perspective, but less attention has been paid to the perspectives of tourism players, especially in te...

Unlabelled: Despite the COVID-19 pandemic having affected the lives of all citizens, some groups, as people with disabilities (PwD), have felt its effects more intensely, specifically due to social distancing measures adopted. However, PwD are a heterogeneous group and the impacts of COVID-19 are, therefore, experienced differently. Blind people (...

One of the main impacts of technologies in the tourism sector is traveler empowerment. Technology has allowed travelers to be a lot more informed and to take a proactive role in organizing their own trip. Now, tourists are much more demanding, have several options to choose, and have more bargaining power. Tourist has also become not just a mere vi...

The awareness that museums must be inclusive and participatory led to practices adapted to visitors’ requirements and co-creative experiences, encouraging interaction with exhibitions, and thus fostering memorable experiences. Yet, constraints remain for people with disabilities, reducing their satisfaction and desire to return. Despite the high nu...

This paper is about the perspectives of Portuguese big players, such as hotel companies between the two lockdowns. This research intends to capt the reaction of the CEOs of the biggest hotel chains in Portugal. The aims of this research are: 1) to identify different types of impacts in the hotel sector; 2) to ascertain different solutions which hel...

Higher education institutions (HEI) that offer hospitality courses must meet the needs of stakeholders, students, businesses, and academia. Students in the third year of hospitality bachelor courses, with a higher perception of the market needs, participated in this research to identify the most important competencies required by the hospitality or...

Purpose - To better understand the impact of COVID -19 on the tourism sector, with a focus on the hospitality industry, and how these changes will affect the sector and business responsiveness. Design - This is research focusing on the COVID-19 impacts on the hospitality sector in Portugal. The study reports in detail how a group of experts perceiv...

Knowledge is one of the most important assets for companies. In times of crisis, it assumes an even more important role, as its ´possession´ is essential for efficient decision-making. This decade’s turning point is being characterized by a pandemic that had harmful effects on society and on the global economy. The way that companies manage knowled...

Museums are important cultural places where technology, and specifically assistive technology, offers a prime opportunity for people with visual impairments to access the exhibition and the space. People with visual impairments represent a large group of the population but still experience several constraints during their museum visits. Nevertheles...

People who have visual impairments exceed 250 million persons worldwide and represent an important cohort of museum visitors. However, they experience many constraints to participation in daily life. Few studies analyse the accessibility of museums to visitors with visual impairments, and many are confined to a single museum and to a small set of s...

People with any type of disability (physical, hearing, mental or visual) feel the same urge and need to enjoy cultural tourism as any other. Nevertheless, this task presents itself as challenging due to the fact that our society is designed for people who are not disabled. Thus the need to overcome architectural, sens-es-related and mainly social b...