Suresh Subramoniam

College of Engineering Trivandrum | cet · CET School of Management (Department of Business Administration)

Total quality management (TQM) is a widely accepted philosophy of performance improvement through employee and customer satisfaction. TQM widened the quality concept from products to the entire range of organizational activities and extended the customer experience to beyond the product. As the employees at work can play a major role in adding qual...

Purpose Social enterprises are organizations striving to address social issues. These enterprises sell products to be self-sustainable. Social entrepreneurial success depends on the intention of consumers to purchase social enterprise products. This study aims to assess and understand the consumer intention to buy social enterprise products. Desig...

The proceedings of the selected articles presented in the 16th International Conference on Humanising Work and Work Environment - 2018 conducted during December 2018 at College of Engineering Trivandrum

Aerospace products undergo frequent modifications throughout their product life cycle due to changes in requirements, technology, policy or environmental concerns. These modifications/changes are dealt with through configuration management (CM), which is a techno-managerial function. Conflicting interests of teams involved, complexity due to a long...

The poor performance of many public sector undertakings in India, due to ill-structured reward strategy and the resulting employee dissatisfaction leading to reduced employee loyalty, is a matter of high concern. The purpose of this study is to develop a comprehensive scale to measure employee’s total reward satisfaction by identifying the contribu...

Data driven organizations such as Amazon and Uber have raised the capabilities and expectations of customers to a new level by providing faster and cheaper products and services. The reviewed literature documented that 10–15% of the online products are returned and in many cases such products are not shelf-ready due to product obsolescence or sligh...

Human resource (HR) managers are deeply concerned with redesigning the process and changing the practices, to accommodate with the psychological changes happening in employee attitudes to tap committed contributions from them. Literature shows that employees reward fairness perception has a determinant role in shaping employee behaviour in addition...

The aim of this research is to study the impact of social media on work performance in creating value at work. According to social capital theories, social media facilitate knowledge transfer. Limited earlier studies show that social capital and knowledge transfer help promote work performance. The components of social capital—shared vision, networ...

Switching barriers help telecom service providers create intangible restriction before telecom subscribers preventing them from switching to other service providers. This study aims at ranking the switching barriers to identify critical success factors of telecom service providers to retain customers and attain a competitive advantage in the market...

The second largest economy with highly competitive telecommunication market needs to be treated with at most care. The service provider realised the increased profitability from investing in retention strategies than investing on a fresh customer. Knowing this, the telecommunication market in the recent past has created intangible barriers around s...

According to Reserve Bank of India (RBI) Governor, public sector banks are having stressed accounts equivalent to over Rs.7 lakh Crores including non-performing assets (NPA) and restructured loans (News Asia, 2016). RBI has also pointed out that gross NPA of public sector banks has risen to 6.03% during June 2015 from 5.20% during March 2015. As ba...

It is apparent from the degree of difficulty with respect to usability of newly launched software that much less has been done to standardise their usability. The purpose of this study is to analyse a 'single window' Indian e-governance software from a usability perspective. Adapted IsoMetrics<sup align="right"> S </sup> ISO:9241 questionnaire is u...

The world is heading towards energy crisis and to tackle this burning global dilemma, collective efforts are highly welcomed to make the environment Green. Manufacturers around the globe are in search of stupendous strategies in production which can eliminate factors that are harmful to the environment. Increasing attention has been paid on Reverse...

Information and communication technology (ICT) has the potential to improve the environmental footprint of the healthcare industry. ICT driven Business process Reengineering (BPR) can help hospitals “go green”. This strategy can mean that healthcare organizations see fewer bills, generate lower levels of carbon emissions, and experience an easier t...

Importance of an online DSS in inventory management for cement Industry is growing as almost one percentage of sales is lost due to the damage of the cement either in warehouses as is the case of an apex cement company in South India whose net profit is nearly 10 percent of sales. Lack of a scientific system for timely decision making poses difficu...

In this chapter, the authors establish the existence of a synergistic relationship between two complementary methodologies, Business Process Management (BPM) and Six Sigma, through literature review and suggest methods to exploit the same. Six Sigma provides incremental improvement through its analytical abilities and is complemented by BPM which p...

Recent hardware and software developments have paved the way for exploiting Web 2.0 in healthcare. This survey reviews these developments and the related security risks and considers how Enterprise 2.0 can help.

Cited By (since 1996): 1, Export Date: 17 July 2012, Source: Scopus, Article in Press

Mass customisation is an effective approach in strategic management that can definitely help improve competitiveness both in products and services. The most inevitable paradigm shift of the modern era is the transformation from mass production to mass customisation. Its conceptualisation, implementation approaches and their applications in the hosp...

Healthcare 2.0

Enterprise-wide automation has already transformed the relations among suppliers, purchasers, producers, and customers. Conventional ERP helps only to automate individual departments. It could neither integrate its back-office benefits into the front-office, nor could it establish consistent control of all business processes. Competitive pressures...

Purpose The role of business process re‐engineering (BPR) in implementing enterprise resource planning (ERP) systems is of paramount importance. A variety of approaches are used for such re‐engineering as the best‐fitting ERP solution can only give a maximum of 80 percent fit with the existing workflow of the organization in which ERP is being impl...

Purpose The purpose of this paper is to demonstrate object‐oriented (OO) features in a language, suitable for artificial intelligence (AI), which will execute in a web environment. Earlier researchers have claimed that such a possibility will pave the way for better enterprise systems of tomorrow. Design/methodology/approach In this paper, the key...

Enterprise-wide automation has already transformed the relations among suppliers, purchasers, producers, and customers. Conventional ERP helps only to automate individual departments. It could neither integrate its back-office benefits into the front-office, nor could it establish consistent control of all business processes. Competitive pressures...

Industrial engineering is undergoing a radical change in the Internet era, setting the stage for business process reengineering (BPR) by integrating technologies with the project management software. Improvements in the business process through the application of information technology sharpens the tools that are used for process redesign. New indu...

This paper introduces the development aspects of an intelligent agent for mutual fund investment decisions. The success of next-generation Enterprise Resource Planning (ERP) systems mainly depends on making intelligent systems more useful for automated planning and strategic-level decisions, rather than using them merely for transaction processing...

International Journal of Global Business, 1 (1), 1-25, December 2008 1 Mass Customization: A Key Driver for the Emerging Automotive Aftermarket Business Model Ramesh Subramoniam, CFPIM PMP Erasmus University, Rotterdam, The Netherlands ramesh.subramoniam@delphi.com Suresh Subramoniam, Ph. D Prince Sultan University, Riyadh, KSA sureshsubramoniam@gm...

Purpose Expert database system (EDS), which is still in its infancy, is developed and demonstrated for a business function by coupling expert systems (ES) and database systems. Design/methodology/approach An EDS for inventory management (EDSIM) using the fifth generation artificial intelligence (AI) language, Prolog, is developed. The convergence...

Conflicts can be viewed as a dynamic process which generates energy for the organization to deal with uncertain situations. The dynamics of conflict change from time to time based on the way in which behaviour of one party influences that of the other and the strategies used in the past for the settlement of the between-groups and within group conf...

The expert system for the selection of strategic planning technique was developed with a view of assisting an executive in selecting a strategic planning tool based on constraints such as: time, skill, finance, computer, expert advice, form and content of input, and form and content of output required to be generated. The expert system runs on IBM...

Enumerates the factors which decide the feasibility of an expert system (ES) solution based on certain domain characteristics. Explains the points to be given importance while going for an ES solution. An attempt has been made to explain the major differences between DSSs (decision support systems) and ESs. The integration of symbolic and connectiv...

Careful selection and training of workers, and good job design have not substantially reduced the incidence of low back injuries. Therefore, reduction in number and severity of such injuries has become a priority concern of many researchers. The specific question addressed by this research was “Are there any discrepancies between the rankings for t...

Supply chain management (S CM), a management method to optimize internal costs and productivities, has evolved as an application of e -business technologies. SCM is a powerful strategic function capable of radically improving customer value propositions by the reengineering of intranet and internet-enabled collaborative channel partnerships. Latest...

Globalization, world class competition, modern business environment and the availability of the Internet are the premises which stress the need for ERP. The evolution of ERP to its present form has taken place starting with Pay roll and Bill of Materials in the 1960s to Web enabled ERP in the 2000s. The salient features of ERP II which makes it dif...