Suraya Hamid

University of Malaya | UM

Cybersecurity is becoming an overly critical issue in contemporary times. Cyberspace safety is declining, covering all sphere of humanity. Deterioration in cybersecurity knowledge and awareness has resulted to more cybercrime victimisation. The more novel security systems are being developed, the higher the innovativeness of cybercriminals techniqu...

Cybersecurity is becoming a critical challenge as technology thrives with novel innovations. The increase in cyber threats is quite alarming. Cyber-users' vulnerability is a serious issue as negligent behaviour alongside a lack of basic cybersecurity knowledge constitutes a major cause of attacks today. Several approaches have been introduced via s...

This paper aims to investigate the service quality dimensions that were discussed by previous literature at Government To Citizens-G2C. Service quality is essential nowadays, which enable organizations to understand users' expectations of services. Using the literature review methodology, the researchers were able to identify the fundamental dimens...

Small and medium-sized enterprises (SMEs) can use analytics tools to use data for strategic decision-making, but their adoption remains limited because of several issues. This study conducts a systematic literature review spanning the years 2018 to 2024 to investigate how the adoption of data analytics factors influences the widespread utilization...

User feedback is an approach for users to review the service process and plays a critical role in reviewing service approaches. One of these is Mobile Government (eGovernment) services, which aim to facilitate government services for public use. As mobile government (mGovernment) services gain prominence in public service delivery, understanding us...

Artificial intelligence (AI) and automation are rapidly transforming the landscape of online services. From intelligent chatbots to hyper-personalized recommendations, AI-driven technologies are enabling online providers to deliver more customized, streamlined, and human-like digital experiences. This paper examines the growing role and impacts of...

Climate change is a pressing global issue that affects countries worldwide. To mitigate its impacts, reducing carbon emissions is crucial. One approach is minimizing energy consumption, including among domestic consumers. Understanding the driving factors influencing consumer behavior change is essential, and Information Systems (IS) have been prop...

Social media have become very popular as the number of users, organizations and research associated continue to increase rapidly. As such, user profiling becomes prominent as it enables the extraction of information and knowledge pertaining to users from their profiles. There is a growing number of current literatures related to social media and us...

Background: Several studies focus on the use of emerging technologies to support and monitor health but are centred around the elderly group of people. Meanwhile, the average elderly popularly known as the middle-aged have not been put into consideration regarding the subject matter. Objective: This article focuses on the use behaviour and accep...

Process mining (PM) techniques are increasingly used to enhance operational procedures. However, applying PM to unstructured processes can result in complex process models that are difficult to interpret. Trace clustering is the most prevalent method for handling this complexity, but it has limitations in dealing with event logs that contain many a...

Event intelligence for early diseases detection is highly demanded in current era and it requires reliable technology-oriented applications. Trusted emerging technologies play a vital role in modern healthcare systems for early diagnoses of different medical conditions because it helps to speed up the treatment process. Despite the enhancement of c...

Female participation in cybersecurity is low across the globe, as they represent below a quarter (about 11%) of global cybersecurity professionals. Cybersecurity being a crucial aspect of IT ought to involve women in the deliberation and proffering of security mechanisms and solutions; however, their representation is very minimal. Via a qualitativ...

Because mobile technology and the widespread usage of mobile devices have swiftly and radically evolved, several training centers have started to offer mobile training (m-training) via mobile devices. Thus, designing suitable m-training course content for training employees via mobile device applications has become an important professional develop...

Background: Emerging technology research focusing on promoting healthy lifestyles for the middle-aged and elderly is paramount in recent literature. However, limited evidence is available for the middle-aged population. This paper reviews how emerging technologies can help in promoting a healthy lifestyle for the middle-aged and elderly. Methods:...

With the rapid evolution of interactive technology, the popularity of mobile augmented reality (MAR) as a learning aid has continued to grow. However, several studies have revealed that research on the impact of AR in the educational domain is both insufficient and in an early phase. More studies are required to evaluate the effectiveness of utiliz...

The COVID-19 pandemic is still a challenge in many countries, although life must proceed while ensuring the pandemic is managed critically. Due to the delay in producing permanent medical intervention, despite the availability of vaccines, there is still a need to depend on technology in performing several tasks. A systematic literature review that...

This systematic literature review focuses on the research area of process audits and explores the potential of process mining techniques for their enhancement. Traditional process audits, being manual and sample-based, heavily rely on auditors’ expertise and preferences. With the emergence of process mining (PM), there exists an opportunity to impr...

The current conventional way of screening; solely based on prior admission is inadequate which calls for better security surveillance given the number of incoming students has increased drastically. Thus, this study investigates how personality traits can influence one’s online prosocial behavior as a screening mechanism for international students...

Providing access to non-confidential government data to the public is one of the initiatives adopted by many governments today to embrace government transparency practices. The initiative of publishing non-confidential government data for the public to use and re-use without restrictions is known as Open Government Data (OGD). Nevertheless, after s...

In recent years, smart home technologies have offered opportunities for elderly people to manage their daily health-related activities. Despite the advancement in smart home technology (SHT), the level of end-user acceptance among elderly people is still low. This study proposes an SHT framework by examining the determinants of elderly behavioural...

User satisfaction is essential for the success of an organisation. With the development of government service delivery through mobile platforms, a compatible measurement model must be found to measure user satisfaction with performing such services through a mobile government portal. Measuring user satisfaction with mobile government services is ne...

This article investigates and analyzes the usability quality attributes of mobile government services. The lack of previous research in the area of mobile government service quality encourages the researchers of the current work to select the usability quality dimension, which is considered one of the most significant parts of the mobile government...

This article aims to investigate the constructs that can be used to evaluate the information quality (IQ) of mobile government services. The dimension of IQ is one of the fundamental constructs that assesses the extent of information based on its accuracy, usefulness, and timeliness. Based on the review of previous studies, there is a lack of studi...

Process mining techniques are used to extract knowledge about the efficiency and compliance of an organization’s business processes through process models. Real-life processes are unstructured, and applying process mining to discover such processes often results in complex process models that do not provide actionable insights. Several solutions ha...

The global fatality caused by the deadly COVID-19 already took 4.5 million lives and is still rapidly increasing. At the same time, Malaysian citizens have been inundated with the overabundance of news and information about COVID-19 since it hit the world in December 2019. Recent study by ISIS Malaysia discovered that WhatsApp and Facebook are the...

Purpose Predicting the impact of social entrepreneurship is crucial as it can help social entrepreneurs to determine the achievement of their social mission and performance. However, there is a lack of existing social entrepreneurship models to predict social enterprises' social impacts. This paper aims to propose the social impact prediction model...

With rapid development in wireless sensor networks and continuous improvements in developing artificial intelligence-based scientific solutions, the concept of ambient assisted living has been encouraged and adopted. This is due to its widespread applications in smart homes and healthcare. In this regard, the concept of human activity recognition (...

Introduction. Sharing information on Facebook is becoming increasingly popular. Sharing text, video, voice, and pictures with unique content of the language-specific and sacred text, is becoming a trend. Consequently, issues of secure and trustable content have become increasingly important to all netizens. This issue has its foundations in the int...

Learning analytics is a rapidly evolving research discipline that uses the insights generated from data analysis to support learners as well as optimize both the learning process and environment. This paper studied students’ engagement level of the Learning Management System (LMS) via a learning analytics tool, student’s approach in managing their...

The global impact of social values, norms, and cultures set the growth and future dimensions of most businesses. In global business governess, the sustainability of social entrepreneurship is heavily dependent on peoples' opinions and their social interactions. Nowadays, social media platforms represent the big global repositories of publically ava...

Social entrepreneurship (SE) had been introduced in the university as one of the efforts to nurture future social entrepreneurs. SE courses established at the university level with a combination of cooperation from the local community and industry give a more effective impact on the local community. The knowledge and skills taught from universities...

Measuring online service quality is one of the critical at organizations. Due to the lack of exhaustive service quality framework for mobile government services, it creates difficulties for the service providers to evaluate the service delivered to end-users. Mobile government services is a unique online service portal that needs a compatible quali...

Policy study on open data readiness in the education sector in Malaysia.

Mobile training is an evolution of electronic training and is based on mobile learning technology, which is used to design mobile learning courses. Due to the widespread deployment of mobile devices and the need to remain current with developments in mobile technology, it is important to consider the design of appropriate mobile training content to...

Smart home technology implementation remains an essential aspect of Internet of Things (IoT). It provides needed living support and convenience for elderly people in society. Despite the remarkable achievements in smart home monitoring technology studies, a systematic literature review (SLR) on smart home technology implementation is lacking. There...

Web-based question answering (QA) systems are effective in corroborating answers from multiple Web sources. However, Web also contains false, fabricated, and biased information that can have adverse effects on the accuracy of answers in Web-based QA systems. Existing, solutions focus primarily on finding relevant Web pages but either do not evaluat...

Measuring online service quality is critical for organizations. Due to the lack of ex-haustive service quality framework for mobile government services, it creates difficulties for the service providers to evaluate the service delivered to end-users. Mobile government services is a unique online service portal that needs a compatible quality framew...

Popularity of smart devices among people leads organizations from different sectors to extend the channels of service delivery to maximize total beneficiaries. Mobile Government is one of these extended channels that use nowadays by government sector to allow end users performing the transactions with less time and efforts. Main features of mobile...

Learning Analytics (LA) is evolving learning into a new era of analyzing student’s participation and engagement in order to gain some insights. The implementation of LA in a university helps the administration and faculty associates to observe the progress of the students alongside their rate of success. The purpose of this study is to develop a st...

A lot of cybersecurity breaches occur due to human errors. Tertiary institutions need to enhance students’ cybersecurity awareness and capabilities, hence promoting safe cybersecurity behaviors. Socio-psychological factors affects students’ cybersecurity behaviors. We explore to what extent age, gender and educational level, plays a role in mediati...

Higher education institutions or specifically tertiary education are aimed at producing quality fresh graduates for the global market of today’s world. However, dropout rates and retention levels of university students continue to be a key matter of concern at the administration level. Thus, this paper seeks to build a theoretical understanding of...

This paper aims to investigate the service quality dimensions that were discussed by previous literature at Government To Citizens - G2C. Service quality is essential nowadays, which enable organizations to understand users' expectations of services. Using the literature review methodology, the researchers were able to identify the fundamental dime...

The paper presents a preliminary study of current progress and the issues of OGD implementation in Malaysia. With this objective, the authors attempt to identify initial factors that influence OGD implementation in the public sectors and discern how far the OGD initiative in Malaysia has grown since its inception. The authors make the highlight of...

International students are valuable resources in higher education but they often face challenges due to lack of social engagement and unfamiliarity with the new social context. The use of social network sites (SNS) such as Facebook has the potential to support international students, but limited studies have examined the actual information-seeking...

Customer satisfaction influences the profitability of organizations and can keep competitive advantages. One of the critical factors in customer satisfaction is the availability of a quality scale that measures the service. The service quality aims to ensure that the service delivered meets customer expectations. However, with the popularity of usi...

Question answering (QA) systems answer the queries of users efficiently in the least amount of time. A researcher has to decide which among various methods and techniques available will be used to retrieve accurate answers when developing a QA system. This step creates an overhead before making a selection. The study highlights the methods and tech...

During the decade, interactions among people have gradually changed as a result of the popularity, availability and accessibility of social networking sites (SNSs). SNSs enhance our lives in terms of relaxation, knowledge, and communication. On the other hand, the information security and privacy of SNS users have been threatened with most users no...

Introduction. In the past, libraries were major source of information, but with the passage of time the context of information-seeking behaviour has shifted from libraries to social media. In addition, the understanding of the information-seeking behaviour of international students using social media is limited. Therefore, the purpose of this resea...

Big data analytics has recently emerged as an important research area due to the popularity of the Internet and the advent of the Web 2.0 technologies. Moreover, the proliferation and adoption of social media applications have provided extensive opportunities and challenges for researchers and practitioners. The massive amount of data generated by...

Currently, Train passanger safety measures are more predominantly measurable using negative dimensions in user mode behavior, such as accident rate, accident intensity and accident impact. This condition suggests that safety improvements aim only to reduce accidents. Therefore, this study aims to measure the safety level of light train transit mode...

The province of Papua has a very varied topography, ranging from swampy lowlands, hills, and plateaus up steep hills. The total area of land is 410,660 km², which consists of 28 counties and one city, 389 districts and 5.420 villages. The population of Papua Province in 2017 was 3.265.202 people with an average growth of 4.21% per year. The transpo...

The balance of human capital supply and industry demands are crucial to sustain a competitive advantage in order to ensure stability of economic growth. Unfortunately, companies often find it hard to recruit the right people. Many ideas obviously relate to connect human capital to education because human capital is created through education. In the...

School children pedestrian behaviour can be seen along their journey to and from school. Pedestrian spaces used by children are places available in urban and rural areas including streets with and without pedestrian pathways. Samples data are collected from 23 elementary schools in urban and rural areas in North Sulawesi, Indonesia in the form of v...

This paper is about the conceptual development of the Big Data Quality Framework for Malaysia’s Public Sector Open Data Initiative (My-PSODI). At the moment, there is a lack of Big Data Quality Framework in existence particularly that is focusing on the specific context and needs of Malaysia’s Public Sector Open Data initiative. Most of existing da...

Learning analytics is relatively new in the field of research models, assessment/evaluation, and business intelligence. The critical analysis of literature explains that, as a consequence of more and better data, learning analytics gained significant attention in education. This paper emphasized integration of three major components: educational da...

Learning analytics is relatively new in the field of research models, assessment/evaluation, and business intelligence. The critical analysis of literature explains that, as a consequence of more and better data, learning analytics gained significant attention in education. This paper emphasized integration of three major components: educational da...

Purpose The explosion of social media use such as Facebook among higher education students is deemed to have great potential in widely disseminating environmental sustainability awareness. The paper aims to capture, summarise, synthesise and comment on the role of social media to garner interest of students and staff on environmental sustainabilit...