Sumeet Gupta

Indian Institute of Management Raipur | IIM · Information Technology and Systems

Although algorithms are increasingly used to support professional tasks and routine decision-making, their opaque nature invites resistance and results in suboptimal use of their advice. Scholars argue for transparency to enhance the acceptability of algorithmic advice. However, current research is limited in understanding how improved transparency...

Purpose Algorithms are widely used to manage various activities in the gig economy. Online car-hailing platforms, such as Uber and Lyft, are exemplary embodiments of such algorithmic management, where drivers are managed by algorithms for task allocation, work monitoring and performance evaluation. Despite employing substantially, the platforms fac...

In 2019, the Chinese manufacturing industry (CMI) accounted for 13.46% of the world's energy consumption and 12.24% of carbon dioxide emissions. Such high emissions and pollution pose a challenge for China towards becoming carbon neutral. Through the panel data of 30 provinces, 283 key cities, and 30 sub-sectors from 2006 to 2019, combined with eco...

Purpose Consumers interacting with smart wearable devices is on the rise in the current health-AI market, which offers a great opportunity for companies to execute interactive marketing. However, this opportunity is mainly reliant on consumers' use of smart wearable devices. This paper aims to develop a model considering health and privacy factors...

Reward-based crowdfunding is an emerging business model whereby entrepreneurs raise money from several small investors. These investors, in turn, receive products/services as a reward. Investors’ participation is the key to success for this business model. We use the means-end theory to examine the success of the reward-based crowdfunding mechanism...

Purpose The purpose of this paper is twofold: first, to explore the negative consequences of ubiquitous connectivity enabled by personal IT ensembles (PITEs) usage; and second, to investigate the gender differences in the adverse effects of ubiquitous connectivity. Design/methodology/approach This study employs a socio-technical approach to identi...

Background: With growth in Artificial Intelligence (AI) adoption, challenges and hurdles are also becoming evident. Organizations implementing AI are challenged to find ways to leverage AI to produce optimum results and benefits for the organization. Understanding other organizations’ AI implementation journeys will help them start and implement AI...

With the advancement in AI and related technologies, we are witnessing more remarkable use of intelligent vehicles. Intelligent vehicles use smart automatic features that make travel happier, safer, and efficient. However, not many studies examine their adoption or the influence of intelligent vehicles on user behavior. In this study, we specifical...

The purpose of this paper is to investigate the information systems (IS) assimilation level of an enterprise system in the post-implementation phase, through the lens of IS governance mechanisms and IS support structures, impacted by the socio-cognitive processes. The research follows a qualitative approach and builds on semi-structured interviews...

With the presence of fake reviews on e-commerce platforms, the reliability of reviews becomes questionable. The extant literature demonstrates the impact of fake reviews on product sales and proposes several algorithms to prevent fake reviews from being displayed on the platform. However, what has largely remained uninvestigated is how customers pe...

Purpose The purpose of this paper is twofold: first, to clarify what specific behaviors are involved in consumers' partial switching in mobile application (app) usage, and, second, to explore the common and differential motivations of these behaviors. Design/methodology/approach This paper specified two behaviors in consumers' partial switching in...

In online health communities (OHCs) in China, physicians can provide online diagnostic services and use the free-market pricing mechanism to price their service so as to encourage quality service. By collecting publicly available patient behavior data for three months for 7726 physicians (with 154,512 records) on an OHC in China, we use the negativ...

Purpose Dashang refers to a reward given voluntarily to street performers in return for their performance. Some social media platforms have created a way to integrate this as a function, referred to as the dashang feature, to allow users to reward live performers online as well. Over the last few years, this function has become extremely popular am...

Background: The phenomenon of review manipulation and fake reviews has gained Information Systems (IS) scholars’ attention during recent years. Scholarly research in this domain has delved into the causes and consequences of review manipulation. However, we find that the findings are diverse, and the studies do not portray a systematic approach. Th...

There are everyday examples of Artificial Intelligence (AI) in different areas. Some of the prominent AI applications are virtual assistants, robots, AI applications related to computer vision and those used in medicine. This paper attempts to examine the recent trend of the real-world applications of AI and also identify the business models for th...

Artificial Intelligence (AI) usage is rapidly expanding in our society. Private sector has already taken the leap of faith in using AI for efficiency and for generating better value for the customers and shareholders. The promise of AI is quite alluring for the governments as well. It promises to be the breakthrough technology which can catapult pu...

Purpose The intense competitive and dynamic environment in mobile social-media market forces service providers to introduce incremental technological changes to achieve sustainable competitive advantage. The purpose of this paper is to investigate what and how the user attitude to change influences members' behavioral support for incremental techno...

Purpose The purpose of this paper is to review the current application of organization theory (OT) in the humanitarian supply chain (HSC) and identify the future OT-based research opportunities that can advance knowledge of humanitarian operations. Design/methodology/approach The study uses a systematic literature review methodology to identify th...

Located in Bengaluru, India, Xoxoday.com was an online marketplace for experiential gifting. The company started by offering social gifting, and selecting corporations as its target market. In 2013, the company decided to cater to both the business-to-business and business-to-consumer markets and entered into the niche sector of experiential giftin...

Purpose Social shopping website (SSW) introduce the social side into the shopping process, thus making “window” shopping or browsing more interesting for customers. The purpose of this paper is to investigate customer online browsing experience and its antecedents (i.e. information quality and social interaction) and consequences (i.e. urge to buy...

Purpose The purpose of this paper is to explore how the use of social media by citizens has impacted the traditional conceptualization and operationalization of political participation in the society. Design/methodology/approach This study is based on Teorell et al. ’s (2007) classification of political participation which is modified to suit the...

Danmu function as an augmented comment feature has been adopted by almost all live streaming platforms to foster interaction between viewers and the streamer in China. However, few studies have been conducted to understand the determinants of users’ Danmu sending behavior on live streaming platforms. This study examines this phenomenon from the len...

Contemporary business organizations are increasingly turning their attention to value co-creation using social media between individual customers and business organizations in the process of new product development (NPD). However, little is known about the mechanisms underlying social-media-based customer-firm co-creation and their implications for...

Purpose Drawing upon the Elaboration Likelihood Model, the purpose of this paper is to examine how the characteristics of social media moderate the effect of a firm’s apology on the attitude of its customers. Design/methodology/approach An online experiment including 360 active users of internet was employed to test the research model. Findings R...

This paper examines the adaptation of the 'big data' strategies in the developed capital markets and its effect on the efficiency of the capital markets. The big data strategy and algorithms use the power of high capacity computing to affect the high frequency trading which improves the efficiency in the market. However, high frequency trading also...

Background MicroRNAs are noncoding RNA molecules of ~ 22 nucleotides with diagnostic and therapeutic action [Curr Drug Targets, 2015. 16(12): p. 1381-403], affecting the expression of mRNAs involved in invasion, migration, and development [Oncotarget, 2015. 6(9): p. 6472-98, Cancer Manag Res, 2014. 6: p. 205-16]. miR-200c is part of the miR-200c/14...

User innovation community – as a ground for open innovation – has been widely deployed by firms to leverage external sources of innovation. Obtaining contributions from external users, however, poses screening challenges in front of a firm, particularly when such contributions are enormously large in number. Therefore, this study attempts to help f...

This study examines the influence of Valence and Source of Online Reviews on a customer's attitude and purchase decision in the context of public and private consumption using social influence theory and the concept of negativity bias. The study was conducted using a 2 × 3 × 3 online experiment to examine the influence of review valence (positive v...

What is individuals' privacy notion, and does it change with the social roles taken up by them? We explored these questions using a qualitative interpretive research approach. We found that individuals have mixed notion of privacy. Individuals view privacy either as a commodity or as a control. Further, we found that an individual's privacy notion...

Securing a machine from various cyber-attacks has been of serious concern for researchers, statutory bodies such as governments, business organizations and users in both wired and wireless media. However, during the last decade, the amount of data handling by any device, particularly servers, has increased exponentially and hence the security of th...

Purpose This paper aims to examine and highlight the influence of perceived restrictiveness on online communication, and in relation, the reduction of uncertainty in purchasing decisions. Design/methodology/approach By testing statistical associations between such variables as uncertainty, perceived restrictiveness and online communications, the a...

The knowledge exchanges literature considered all types of knowledge exchanges as reactive. The present study develops the conceptual framework and the measure of knowledge-based proactive helping that was missing in earlier literature. The measure was validated across multiple population. Proactive helping was manifested in the scale items effecti...

Online product recommendation (OPR) provided by product recommender systems as well as consumers is a crucial service in social shopping communities (SSCs) for improving consumers’ shopping experience and fostering long-term relationships. However, little is understood about how these two sources of recommendations influence consumers' decision-mak...

Faced with the fiercely competitive mobile apps market in China, many mobile app store managers developed their own communities to improve the users' adoption and retention. Those communities help make consumers a sense of the amount of users in mobile app stores and expand the complementarity of mobile app stores. Thus, in this study, we examine h...

This paper attempts to explore the adoption of changes introduced by an IT-intervention in the context of a social welfare scheme. Using case study methodology, we have studied the changes introduced through the project ‘CORE PDS’ (Centralized Online Real-time Electronic Public Distribution System) in the Chhattisgarh Public Distribution System (PD...

In spite of almost three decades of efforts in the domain of Information Communication Technologies for Development (ICTD), the validity and effectiveness of the relationship between ICT and D (Development) are not clear, perhaps due to a lack of a comprehensive framework for evaluating ICTD interventions. Comprehensive evaluation of ICTD intervent...

Purpose As the social media platform becomes an ever more important communication channel between company and customer, companies are learning how they can best utilize social media to better communicate their brands with customers. The purpose of this paper is to explore the communication tactics adopted by the enterprise microblogs using a commu...

Purpose Mobile appstores have fast sprung up during the last few years. The large number of apps in these appstores results in increased search effort for the customer as well as fierce competition leading to poorer revenues for both appstores as well as developers. Therefore, appstores allow developers to resort to bundling apps so as to increase...

Security concerns have thwarted the widespread adoption of mobile banking in India. To respond to the concerns of Indian banks and their customers, we present in this paper our exploratory attempts to understand how the levels of security affect perceived risk and control and ultimately, adoption of mobile banking by Indian customers. This study al...

The adoption of social networks introduced a new set of components to the e-commerce environment, which are called social commerce components (SCCs) (e.g., forums and communities, rating and reviews and social recommendations). Although various SCCs have transformed customer behaviors and decision patterns, few studies have investigated their roles...

Retaining consumers is critical for multi-channel retailers. This study identifies the factors that influence consumer repurchase intention in an online-cum-mobile retail context by focusing on the impacts of channel integration on consumer self-regulatory processes. The research model was empirically tested on the data collected from 317 consumers...

India is undergoing drastic transformation in its organised retail sector. Followed by Tier 1 cities, Tier 2 cities are also witnessing an upsurge in retail malls, owing to the burgeoning middle class, growing income levels and a more accommodative attitude towards modern shopping formats. However, due to increased competition and relatively lower...

This paper examines the mechanism by which social media use impacts a citizen’s online political participation behavior. Using the lens of Downs’ Theory of political participation, we propose a model of political participation based on cost-benefit approach. Based on previous studies, we argue that Social Media use increases one’s social capital an...

This paper attempts to compare self-organising maps (SOM) and principal components analysis (CPA) by applying them to the marketing construct 'retail store personality'. Data were collected for the retail store personality construct via a validated scale from previous studies that had used the mall intercept technique. A total of 367 people respond...

A number of studies have examined the failures of e-government efforts from various theoretical perspectives in the domains of government-to-citizen (G2C) and government-to-business (G2B). However, only a few studies have been done in government-to-government (G2G) e-government projects. This paper examines the impasse reached during the implementa...

This article contributes to e-commerce research by providing an enriched understanding of how social climate of friendship group affects members’ intention to purchase and their actual purchase behavior. Data collected from 215 group members within a WeChat friendship group show that social climate significantly affects group members’ social value,...

This paper studies the antecedents of active usage of mobile instant messaging (MIM) applications based on an attachment theory perspective. It proposes MIM identification; self-congruence, design aesthetics, interactivity, mobility and feedback can be the factors that influence active usage of MIM from a user-device attachment perspective. It also...

Purpose – The purpose of this paper is to : first, examine information systems (IS) infusion from a user commitment perspective, and second, examine the formation of user commitment toward the use of IS in terms of job design. Design/methodology/approach – This study adopts a survey approach with structural equation modeling to test the developed...

Humanitarian logistics deals with natural disasters (such as earthquakes, tsunamis, hurricanes, tornadoes, cloud bursts, floods, landslides, droughts, and famines) and man-made disasters (such as chemical leaks, large-scale explosions, terrorist attacks, refugee crisis, and war situations) or a combination of several disasters, which may occur simu...

This book discusses emerging themes in the area of humanitarian logistics. It examines how humanitarian logistics and supply chains play a key role, focusing on rapidly delivering the correct amount of goods, people and monetary resources to the locations needed to achieve the success of relief efforts in response to global emergencies such as floo...

Purpose – Sustainable success of group-buying web sites implies that consumers not only accept them initially but also use them continuously. Most group-buying web sites, however, are unable to achieve such sustainable success. Drawing on expectation-confirmation model (ECM), the purpose of this paper is to examine the factors that influence group-...

The usage of mobile Internet service has been on the rise as more people become to use mobile devices. WiMAX, a mobile Internet service, was first commercialized in Korea in 2006. However, after first six months, a number of users discontinued the service and switched to other Internet services. Because customer retention is important for the succe...

The number of disasters the world over has registered an upward trend. Not only in India but also across the globe, the last two decades have seen an upsurge in natural and man-made disasters. Such disasters are not only a significant drain in resources, but they mar the capability of the government and institutions for a significant period of time...

Although understanding the role of users’ overall active behavior on a social networking site (SNS) is of significant importance for both theory and practice, the complexity and difficulty involved in measuring such behavior has inhibited research attention. To understand users’ active behaviors on an SNS, it is important that we identify and class...

From the perspective of perceived differences in technology and value between mobile commerce and Internet-based electronic commerce, the study establishes the model of consumers' usage transfer behaviour from online to mobile channel. Based on a sample of 323 respondents, we conduct logistic regression analysis. The results indicate that perceived...

Online communities that provide social media services need to engage newcomers so as to not lose them to competitors. This study examines the role of community diversity (in terms of perceived visible dissimilarity, perceived informational dissimilarity and perceived value dissimilarity) in influencing perceived inclusion of newcomers in the online...

This study examined factors influencing customer loyalty in a mobile communication service context. First, we conducted an exploratory study of 226 responses to identify important factors driving customers to retain or switch. On the basis of the findings from the exploratory study and push-pull-mooring (PPM) theory, we developed an integrated fram...

Although the telecommunication industry in China is growing at a fast pace, and firms are making strong efforts to provide customers with various services, customer switching continues to be high. Satisfaction has been considered as one of the most important antecedent of customer loyalty. However, little attention has been paid to dissatisfaction,...

Despite the growing popularity of virtual communities, virtual community(VC) studies are in their infancy. The current research on classification of VC is too divergent. There is no consensus among researchers regarding the appropriate classification of virtual communities. The various classifications proposed by different researchers prevent the a...

Social commerce, as a relatively new phenomenon, has attracted little research attention. This study aims to provide initial insights into the dynamics of customer participation in social commerce. Based on the stimulus-organism-response paradigm, this study develops a model to investigate the effects of technological features (perceived interactiv...

Increasing globalization of the supply chains is making them increasingly vulnerable to various supply chain risks. Effective management of these risks is essential to prevent minor as well as major risks that may occur in day-to-day operations of the firm. In this paper an attempt is made to bring out a schema for analyzing supply chain risks face...

Retaining consumers and facilitating their continuance are crucial for mobile service providers. Based on the theories of task-technology fit (TTF) and use-context fit (UCF), a research model that reflects the two fitness effects on consumers’ mobile channel continuance was developed and empirically tested against data collected from 358 mobile ban...

Increasing globalization of the supply chains is making them increasingly vulnerable to various supply chain risks. Effective management of these risks is essential to prevent minor as well as major risks that may occur in day-to-day operations of the firm. In this paper an attempt is made to bring out a schema for analyzing supply chain risks face...

A number of mobile services providers are promoting their new product by leveraging upon customers' recognition of their existing product. However, the effectiveness of such leveraging is yet to be studied systematically, especially in an emerging mobile services context. The current study examines the factors that determine the effectiveness of cr...

Shared mental model SMM, a concept from psychology, is defined as a common thinking style developed when individuals perform similar tasks in a cohesive manner. In this article, we investigate the relationship between the three dimensions of social capital and SMM. We also examine whether SMM mediates the impact of social capital on knowledge shari...

This chapter presents several case studies of the multilayered system in India and shows how the prevalent distribution system preclude any means of cost reduction and making these supply chains efficient. Supply chains of perishable goods, electronic products, FMCG products and Pharmaceutical products are discussed in this chapter. Each of these s...

Consumers' perceived value plays a dominant role in determining the adoption of mobile technologies. However, behavior literature suggests that consumer value is context dependent. The current study attempts to understand the effects of use context on consumers' perceived value and adoption of mobile Internet. An adoption model that reflects the un...

Although location-based social network (LBSN) services have developed rapidly in recent years, the reasons why people disclose location-related information under this environment have not been adequately investigated. This study builds a privacy calculus model to investigate the factors that influence LBSN users' intention to disclose location-rela...

Many academics and practitioners have reiterated the importance of online customer retention to ensure long-term profitability. Consequently, a number of studies have identified various means of customer retention. These studies lay significant emphasis on creating customer loyalty. However, retaining customers, especially in the context of Interne...

Free trade agreements have been employed, either unilaterally or as a bloc, as an instrument to overcome the inefficiencies in trade brought about by the prevailing barriers and regulatory measures. During their 10th Summit, the leaders of ASEAN agreed to integrate their priority sectors with a vision to developing an ASEAN economic community where...

The evolution of mobile network technologies and smartphones has provided mobile consumers with unprecedented access to Internet and value-added services while on the move. Privacy issues in such context become critically important because vendors may access a large volume of personal information. Although several pioneering studies have examined g...

This case study examines issues faced by Indian retail industry in the adoption of RFID technology as an enabler of efficient retail supply chains. An in-depth case study of Big Bazaar (Future Group) was conducted for a period of two months for identifying and categorizing the issues in RFID adoption.

Increasing globalization of the supply chains is making them increasingly vulnerable to various supply chain risks. Effective management of these risks is essential to prevent minor as well as major risks that may occur in day-to-day operations of the firm. In this chapter, an attempt is made to bring out a schema for analyzing supply chain risks f...

This chapter documents the supply chain management practices at The Akshaya Patra Foundation (TAPF), a not-for-profit organization, which began operations in June 2000 by feeding 1500 children in 5 schools in Bangalore (Massachusetts Medical Society, n.d.). On November 28, 2001 the Supreme Court of India passed an order which mandated that: "A cook...

Purpose Free trade agreements have been employed, either unilaterally or as a bloc, as an instrument to overcome the inefficiencies in trade brought about by the prevailing barriers and regulatory measures. During the tenth summit the leaders of Association of Southeast Asian Nations (ASEAN) agreed to integrate their priority sectors with a vision...

The dynamics of semiurban markets are different from that of urban markets and metropolises. While the larger population, increasing disposable income, and urbanized lifestyle in semiurban markets offer promising opportunities to organized retailers, the ubiquitous presence of small retailers poses a formidable challenge. Based on a constraint- and...