Steven Myles

Steven Myles

Master of Science, MBA

About

6
Publications
182
Reads
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Citations
Additional affiliations
August 2003 - May 2004
Texas Tech University
Position
  • Research Assistant
August 2002 - May 2003
Texas Tech University
Position
  • Research Assistant
Education
May 2008 - May 2012
University of Texas at Dallas
Field of study
  • Business Administration (General)
August 2002 - May 2004
Texas Tech University
Field of study
  • Industrial Engineering (Concentration in Operations Research)
August 1997 - May 2002
Texas Tech University
Field of study
  • Industrial Engineering

Publications

Publications (6)
Presentation
Full-text available
Storytelling is a skill that I wish I had learned in school. This presentation was given on 9/8/12 at the University of Houston's "Maximizing Your Power Weekend," which is the Cullen College of Engineering's "annual fall semester Welcome and Orientation event for” the Program for Mastery in Engineering Studies (PROMES).
Presentation
The authors propose a systematic, objective, and repeatable process for analyzing and measuring the staffing process and determining the agent workforce available at an outsourced contact center. The goal of this process is to determine the actual agent workforce at an outsourced contact center at a given time to allow for optimized capacity planni...
Presentation
Full-text available
The authors present a service level inventory policy for automated drug dispensing machines. Through simulation, it is shown that there could be a significant reduction in pharmaceutical shortages for a case study hospital. A pilot study was also performed to validate the simulation results. The model performed well compared to theoretical predicti...
Presentation
The authors propose a systematic methodology to identify problems existing in the forecasting and planning processes for service operations. This procedure enables the identification of areas where improvement is needed and also helps aid the Operations Research Analyst in the selection of appropriate tool(s) to resolve these issues. This process h...
Presentation
The presentation describes the call volume allocation process, business constraints, and areas of improvement needed. The mathematical model (Linear Programming) that was built to optimally allocated call volumes and the detailed formulation of this model will be explained. The authors will compare the performance of this optimization with the curr...
Presentation
The authors discuss an overall process for inventory management over the entire life cycle of consumer product support. Challenges and opportunities that exist in the current process are identified. The optimization techniques that fit the situation in different phases of the product life cycle (e.g., New Product Introduction (NPI) and End-of-Life...