Steven Haynes

The University of Texas at Dallas | UTD · Naveen Jindal School of Management

Superapps (ie apps that integrate the features of multiple applications for a more convenient user experience) have become pervasive among Internet users. This case study examines a recent disruption to one such application: KakaoTalk — the most widely used messaging application in South Korea. Specifically, the case study examines a fire incident...

Small-to-medium enterprises (SME) are vulnerable to disasters because of their limited ability to duplicate, separate and diversify their risk. SMEs must therefore rely on local personnel and resources to plan for, respond to, and recover from disasters. Unfortunately, community- level planning does not readily incorporate SMEs effectively. SMEs ar...

This presentation looks at the traditional risk management models and identifies the strengths and weaknesses of the model. A new enhanced model, the Small-to-Medium Enterprise Disaster Impact Model, is introduced outlining the importance of adaptive performance and capacity building.

Fire departments, like other organizations that follow rigid hierarchical structures, face difficulties in being flexible or adaptive enough to address the needs generated by large and complex disaster environments. Research is lacking, however, on the ability of empowerment practices to enhance adaptive performance in emergency response organizati...

While some have had to roll back openings due to local COVID-19 infection spikes, all states and municipalities in the United States have allowed at least some businesses to go back to work in either a full or limited capacity after initial pandemic lockdowns. Whether organizations are proceeding with reopening now or are preparing to do so in the...

This presentation examines a need to reconsider how we evaluate businesses physical risk. The current models neglect the abilities of businesses to respond to a crisis. This model includes business vulnerability to accurately depict physical risk hazards to businesses.

This presentation was given in 2019 in Las Vegas, Orlando, Houston, and Chicago. The presentation was specifically tailored to Small HVAC businesses, and there needs to plan for crisis.

A manufacturing factory in Marshalltown, IA was hit by an EF-3 tornado. I served as the Project Manager for the response and short-term recovery. This conference paper was an examination of the events and outcomes of the recovery. The total insurable loss was $367 million dollars. The Marshalltown team was able to resume operations with critical pa...