Steven De Haes

Steven De Haes
University of Antwerp | UA · Management information systems

Phd

About

94
Publications
110,455
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3,506
Citations

Publications

Publications (94)
Article
Full-text available
Why is it that, despite the large amount of studies on IT governance, many professionals still fail to put these theories into practice? Building on the previous question, we reviewed the literature to examine how organizational learning theories can help in understanding the gap between the ‘theory' and ‘practice' of IT governance. Thereafter, a f...
Article
Full-text available
It has been argued that optimal value creation from IT enabled investments requires a business case that is used throughout the entire investment lifecycle, as opposed to an approach that terminates when the investment is formally approved. This approach requires a rational transformation in the perspective on business cases in which they need to b...
Article
Full-text available
This article provides an exploratory insight in the contemporary state of IT governance transparency in Belgian firms. Our findings show that Belgian firms exhibit low IT governance disclosure rates in general. We also find preliminary evidence that IT governance disclosure is positively related to IT usage intensity for listed firms, and that list...
Book
Technology is constantly changing the way enterprises conduct business by optimizing current practices. As information technology continues to evolve and become a prevalent feature in day-to-day activities within organizations, it has become necessary to manage these technologies in order to meet the strategic objectives of an organization. Strateg...
Chapter
Many organisations perform an adequate job in order to build a sound justification for their decision-making on IT enabled investments. It is recognised that developing a detailed business case is an essential step in order to realise the value potential of IT enabled investments. However, many business cases are often disregarded after the investm...
Chapter
Governance of enterprise Information and technology (GEIT) is an integral part of board governance. The purpose of GEIT is to increase value by optimizing stakeholder engagement and strategic investments, and in deriving returns. The board and executive held a clear and transformative vision of a digital future in combination with careful governanc...
Article
Full-text available
This research aims to explore the research domain of IT governance in the SME context. To meet this objective, a small systematic literature review procedure is used. Results indicate that IT governance in the SME context has been researched previously, albeit not extensively. There seems to be consensus among authors that IT governance is importan...
Article
Full-text available
This paper empirically investigates how adoption of IT governance and management processes, as identified in the IT governance framework COBIT 5, relates to the level of IT-related goals achievement, which in turn associates to the level of enterprise goals achievement. Simultaneously, this research project provides an international benchmark on ho...
Conference Paper
Full-text available
Cyber-insurance products are the only financial instrument available as a risk-transfer mechanism in the information security domain. Furthermore, cyber-insurance markets are unable or unwilling to facilitate the transfer of risks, particularly those with a high probability and high intensity of loss. Thus, there is a need for a new mechanism to ad...
Article
The concept of IT governance culture is relatively new. In this paper, the authors develop an IT Governance culture model based on Detert et al's (2000) framework involving eight dimensions of culture. Each dimension is described in terms of how they relate to the implementation of IT governance initiatives. The authors' contribution is to illustra...
Article
Although some organisations still develop weak business cases, the vast majority does an adequate job in order to build a sound justification for their investment decision-making. However, according to some scholars, a transformation is therefore in which the perspective on business cases shifts from document thinking to process thinking. This stud...
Article
Full-text available
Information Technology (IT) nowadays is integral part in most organizations and business models, putting Enterprise Governance of IT (EGIT) in focus of researchers and practitioners. A common approach for the implementation of EGIT in organizations is the use of best-practice frameworks, of which COBIT 5 is a very well-known example. However, recen...
Article
The present research identifies and defines value management practices that can help to accommodate and organize IS investments in order to secure and maximize their value creating potential. Drawing on the resource-based view, we developed a conceptual model organizing 25 unique practices as part of three distinct competences (structural, process...
Chapter
The previous chapter provided a high-level description what Enterprise Governance of IT is about. However, having developed a high-level model for Enterprise Governance of IT does not imply that governance of enterprise IT is actually working in the organization. Conceiving the model for Enterprise Governance of IT is the first step, deploying it t...
Chapter
In the previous chapter, COBIT was introduced and discussed as a powerful framework to implement Enterprise Governance of IT. However, COBIT also provides in-depth support to execute IT assurance/audit assignments. This chapter explains how the COBIT concepts can be leveraged in the context of IT assurance. Readers, who are not familiar with COBIT,...
Chapter
There is no real “silver bullet” (the ideal way) for implementing and maintaining effective Enterprise Governance of IT within an organization. Having developed a high-level Enterprise Governance of IT model does not imply that governance is actually working in the organization. Conceiving the governance model is the first step, implementing it int...
Chapter
Previous chapters described what Enterprise Governance of IT is about and how it relates to business/IT alignment. The third component of the cascade introduced in Chap. 1 is related to the value question, or in other words, are we getting the benefits out of IT-enabled initiatives? In this chapter, we briefly discuss the productivity paradox and i...
Chapter
Previous chapters described what Enterprise Governance of IT is about and how a set of practices can be leveraged to implement Enterprise Governance of IT. In this chapter, the impact of Enterprise Governance of IT implementations on business/IT alignment will be discussed. The first question is how an organization can measure and evaluate its curr...
Article
Few scholars have focused on the question of how IT business value can be created. Several studies concluded that the necessary conditions to overcome the IT productivity paradox are to be found in a better IT value management approach, which is operationalised by a collection of individual management practices. However, limited research has been o...
Article
Full-text available
The balanced scorecard (BSC) initially developed by Kaplan and Norton, is a performance management system that enables businesses to drive strategies based on measurement and follow-up. In recent years, the BSC has been applied to information technology (IT). The IT BSC is becoming a popular tool with its concepts widely supported and dispersed by...
Book
The 8th European Conference on Information Management and Evaluation (ECIME) is hosted this year University of Ghent, Belgium. The Conference Chair is Geert Poels from Ghent University and the Programme Co-Chairs are Jan Devos from Ghent University and Steven De Haes from The University of Antwerp & Antwerp Management School, Belgium. ECIME provide...
Conference Paper
Full-text available
COBIT 5 is positioned in the market as a de-facto standard for enterprise governance of IT. Relevant literature and management experience, however, indicate that the adoption of the framework is challenging due to its perceived complexity. In this paper we present a software prototype aiming to promote the understanding of COBIT 5, its components a...
Conference Paper
Contemporary organizations frequently seek external and specialized partners to outsource some of their non-core, though highly complex tasks, including their information systems. In literature, a variety of outsourcing risk factors which lead to unsuccessful project outcomes have been identified. Despite many remedies suggested by practitioners an...
Article
ABSTRACT The outsourcing of Information Systems development and maintenance to external and specialized partners is a frequent practice among contemporary organizations. However, outsourcing projects have been proven to be prone for failure. As a result, practitioners and scholars have suggested a variety of outsourcing risk factors which may lead...
Article
IT governance (ITG) provides a toolbox for companies to realize maximum value from IT. Firms implement ITG via frameworks, such as COBIT or VALIT, which list processes to align business and IT strategies, deliver IT services and comply with regulations. While there exists evidence that companies with mature ITG processes outperform their competitor...
Article
The concept of IT governance culture is relatively new. In this paper we develop an IT Governance culture model based on Detert et al's (2000) framework involving eight dimensions of culture. Each dimension is described in terms of how they relate to the implementation of IT governance initiatives. Our contribution is to illustrate the utility of t...
Article
Information technology (IT) spending is still on the rise while enterprises are confronted with the dilemma of how to ensure value realisation from business investments enabled by IT. It is recognised that a detailed business case is crucial to realise this value potential, yet its usage is not as anchored in day-to-day practice as might be assumed...
Article
A common and critical dilemma confronting enterprises today is how to ensure that they realize value from their large-scale investments in information technology (IT) and IT-enabled change. IT-enabled investments can bring huge rewards, but only with the right governance and management processes and full engagement from all management levels. This...
Article
Full-text available
COBIT, currently in its fifth edition, is a good-practice framework for the enterprise governance of IT. There is limited academic research that either analyzes COBIT or leverages COBIT as an instrument in executing research programs. Through linking core elements and principles of COBIT to insights from IT-related and general management literature...
Article
Strategic information technology IT enabled investments are among other types of IT investments, characterised by the highest level of uncertainty and the highest potential for value creation. They are often associated with product/service innovation, new business models or an enterprise-wide transformation e.g. Enterprise Resource Planning ERP inv...
Conference Paper
A discretionary information technology (IT) enabled business investment is often associated with an enterprise-wide transformation (e.g. Enterprise Resource Planning (ERP) investment). Although it may deliver operational excellence and a competitive advantage, it is a risky endeavour with high failure rates. One of the critical factors to achieve a...
Conference Paper
Full-text available
Many organisations perceive business cases as a valuable instrument for the justification and evaluation of information technology (IT) investments. This attention from practice has been ascertained by academic scholars resulting in a growing number of publications in both top academic and practitioner journals since 1999. However, most researchers...
Article
Recently a new version of COBIT, the good-practice framework for enterprise governance of IT, was released. Although is it not always clearly articulated in its documentation, this new COBIT 5 framework incorporates many concepts and theories out of the IT and general management literature. This paper wants to position COBIT as a framework for ente...
Article
Full-text available
In Vlaanderen is er een lange traditie van academisch postinitieel onderwijs binnen de businessschools. Dit postinitieel onderwijs is gebaseerd op de evoluties geïnitieerd door de Bolognaverklaring en wordt erkend door lokale en internationale kwaliteits- en accreditatieorganen. Ook het postinitieel IT-managementonderwijs is binnen dit kader aan de...
Article
Full-text available
Already in the nineties studies which discussed the IT productivity paradox, where no clear correlation could be found between IT spend and the bottom-line impact, other research streams emerged, revealing findings that do illustrate the positive impact of IT enabled investments on firm performance. Several studies concluded that the necessary cond...
Article
Recently a new version of COBIT, the good-practice framework for enterprise governance of IT, was released. Although is it not always clearly articulated in its documentation, this new COBIT 5 framework incorporates many concepts and theories out of the IT and general management literature. This paper wants to position COBIT as a framework for ente...
Article
There is little research available that specifically looks at how organizations define and implement their inter-organizational governance of information technology. The challenge in such environments is also observed in large organizations where multiple business units and activities often have separate strategies and investment priorities. This p...
Article
Full-text available
A common and critical dilemma confronting enterprises today is how to ensure that they realize more value from their large-scale investments in IT and IT-enabled change. This article describes the choices made by the Dutch airline KLM to more fully engage its business managers in the governance of IT and the change-agent role played by a new CIO Of...
Conference Paper
Full-text available
Already in the nineties, studies discussed the IT productivity paradox, where no clear correlation could be found between IT spend and the bottom-line impact. On the other hand, other research streams emerged, revealing findings that do illustrate the positive impact of IT enabled investments on firm performance. Several studies concluded that the...
Article
Enterprise governance of IT is a relatively new concept in literature, and is gaining more interest in the academic and practitioner’s world. Enterprise governance of IT addresses the definition and implementation of processes, structures and relational mechanism that enable both business and IT people to execute their responsibilities in support o...
Article
Enterprise governance of IT (EGIT) is about the definition and implementation of processes, structures and relational mechanisms that enable both business and IT people to execute their responsibilities in support of business/IT alignment and the creation of business value from IT-enabled business investments. In this field, practice-oriented guida...
Article
Full-text available
Abstr act IT governance and strategic alignment are issues that are high on the agenda in many organisations. To address those challenges, it is important that an organisation has a good view on its business goals and how IT goals and IT processes support the achievement of those goals. This research is aimed at providing guidance in building up su...
Article
A key success factor for a successful company in a dynamic environment is effective and efficient information technology (IT) supporting business strategies and processes. Organizations that successfully align their business strategy and their IT strategy outperform their non-aligned peers (Chan et al., 1997). In recent surveys IT executives consis...
Article
Purpose – Many thought leaders are promoting information technology (IT) governance and its supporting practices as an approach to improve business/IT alignment. This paper aims to further explore this assumed positive relationship between IT governance practices and business/IT alignment. Design/methodology/approach – This paper explores the relat...
Article
Full-text available
IT governance is one of these concepts that suddenly emerged and became an important issue in the information technology area. Many organisations started with the implementation of IT governance to achieve a better alignment between business and IT. This paper carries interpretations regarding important existing theories, models, and practices in t...
Conference Paper
Full-text available
Aligning IT to business needs is still one of the most important concerns for senior management. The message of business and IT alignment (BIA) is logical and undisputed, but implementation is apparently difficult. As part of a research program on the differences between the theory and practice of BIA, this paper explores the impact of (national) c...
Chapter
The balanced scorecard (BSC) is a performance management system that enables businesses to drive strategies based on measurement and follow-up. The BSC is initially developed at enterprise level by Kaplan and Norton. The BSC can however easily be applied to information technology (IT) investments, projects or departments as an IT performance manage...
Chapter
In previous chapter, COBIT was introduced and discussed as a powerful framework to implement Enterprise Governance of IT. However, COBIT also provides in-depth support to execute IT assurance/audit assignments. This chapter explains how the COBIT concepts can be leveraged in the context of IT assurance. Readers who are not familiar with COBIT are r...
Book
The main title of this book refers to the concept of Enterprise Governance of IT, a concept that addresses the definition and implementation of processes, structures, and relational mechanism that enable both business and IT people to execute their responsibilities in support of business/IT alignment and the creation of value from IT-enabled busine...
Chapter
The previous chapter described what Enterprise Governance of IT is about. However, having developed a high-level model for Enterprise Governance of IT does not imply that governance is actually working in the organization. Conceiving the model for Enterprise Governance of IT is the first step, and deploying it throughout all levels of the organizat...
Book
Enterprise governance of IT is a relatively new concept that is gaining traction in both the academic and practitioner worlds. Going well beyond the implementation of a superior IT infrastructure, enterprise governance of IT is about defining and embedding processes and structures throughout the organizations that enable both business and IT people...
Chapter
Val IT is a relatively new framework issued by the IT Governance Institute, which mainly focuses on the business responsibilities in IT value creation. This framework starts from the premise that value creation out of IT investments is a business responsibility in the first place. To support business people in organizing and developing these respon...
Chapter
Enterprise Governance of IT is a relatively new concept in literature and is gaining more and more interest in the academic and practitioner’s world. Enterprise Governance of IT addresses the definition and implementation of processes, structures and relational mechanism that enable both business and IT people to execute their responsibilities in s...
Chapter
There is no real “silver bullet” (the ideal way) for implementing and maintaining effective Enterprise Governance of IT within an organization. Having developed a high-level Enterprise Governance of IT model does not imply that governance is actually working in the organization. Conceiving the governance model is the first step, implementing it int...
Chapter
Previous chapters described what Enterprise Governance of IT is about and how a set of practices can be leveraged to implement Enterprise Governance of IT. In this chapter, the impact of Enterprise Governance of IT implementations on business/IT alignment will be discussed. The first question is how an organization can measure and evaluate its curr...
Conference Paper
Full-text available
IT governance is one of these concepts that suddenly emerged and became an important issue in the information technology area. Some organisations started with the implementation of IT governance in order to achieve a better alignment between business and IT. This paper interprets important existing theories, models and practices in the IT governanc...
Article
Full-text available
In many organisations, information technology (IT) has become crucial in the support, sustainability and growth of the business. This pervasive use of technology has created a critical dependency on IT that calls for a specific focus on IT governance. IT governance consists of the leadership and organisational structures and processes that enable t...
Article
Full-text available
In many organisations, information technology (IT) has become crucial in the support, sustainability and growth of the business. This pervasive use of technology has created a critical dependency on IT that calls for a specific focus on IT governance. IT governance consists of the leadership and organisational structures and processes that enable t...
Conference Paper
Full-text available
IT governance and strategic alignment are issues that are high on the agenda in many organisations. To address those challenges, it is important that an organisation has a good view on its business goals and how IT goals and IT processes support the achievement of those goals. This research is aimed at providing guidance in building up such a casca...
Book
Full-text available
This document forms part of the IT Governance Institute’s (ITGI’s) Val ITTM initiative, which is dedicated to helping enterprises optimise the realisation of value from IT investments. Drawing on the collective experience of a global team of practitioners and academics, existing and emerging practices and methodologies, and a rapidly growing body o...
Book
In many organizations, information technology (IT) has become crucial in the support, sustainability, and growth of the business. This pervasive use of technology has created a critical dependency on IT that calls for a specific focus on IT governance. Implementing Information Technology Governance: Models, Practices and Cases presents insight gain...
Book
Full-text available
Value Governance of IT Enabled investment, the ING Case study : This document forms part of the Val ITTM initiative from the IT Governance Institute. The initiative is intended to respond to the need for organisations to optimise the realisation of value from IT investments. This case study, Enterprise Value: Governance of IT Investments, The ING...
Chapter
In Chapter I, the IT balanced scorecard was introduced as a possible measurement and management tool to support the achievement of strategic alignment. In this chapter, the application of the balanced scorecard is illustrated in more detail through a case study of a major Canadian financial group, where the balanced scorecard was adopted in its ful...
Chapter
In order to obtain an understanding on how large organizations implement IT governance in a pragmatic way, six pilot cases were selected from different sectors. Case research is particularly appropriate for research within the IT area because researchers in this field often lag behind practitioners in discovering and explaining new methods and tech...
Chapter
There is no real “silver bullet” (the ideal way) for implementing and maintaining good IT governance within an organization. Organizations differ in culture and size, they operate in different sectors, and they may own a different market position resulting in different business strategies. These different contingencies have a direct impact on the o...
Chapter
For each of the 34 processes the COBIT framework defines control objectives, management guidelines, and a maturity model. Within the COBIT 4.0 publication each process is typically described over four pages: two pages detailing the (high-level and detailed) control objectives, one page describing the management guidelines and one page for the matur...
Chapter
This introductory chapter records and interprets some important existing theories, models, and practices in the IT governance and strategic alignment domain. IT governance will be defined and its relationship with corporate governance and IT management clarified. A separate section is devoted to the concept of strategic alignment, one of the key el...
Conference Paper
Full-text available
IT governance is one of these concepts that suddenly emerged and became an important issue in the information technology area. Some organisations started with the implementation of IT governance in order to achieve the fusion between business and IT. This paper interprets some important existing theories, models and practices in the IT governance d...
Chapter
The Balanced Scorecard (BSC) initially developed by Kaplan and Norton is a performance management system that enables businesses to drive strategies based on measurement and follow-up. In recent years, the BSC has been applied to information technology (IT). The IT BSC is becoming a popular tool, with its concepts widely supported and dispersed by...
Chapter
In many organisations, Information Technology (IT) has become crucial in the support, the sustainability and the growth of the business. This pervasive use of technology has created a critical dependency on IT that calls for a specific focus on IT Governance. IT Governance consists of the leadership and organisational structures and processes that...
Conference Paper
Full-text available
IT governance is one of these concepts that suddenly emerged and became an important issue in the information technology area. Some organisations have started with the implementation of IT governance in order to achieve the fusion between business and IT. This paper describes how an organisation can implement IT governance, using a mixture of proce...
Chapter
The Balanced Scorecard (BSC) initially developed by Kaplan and Norton is a performance management system that enables businesses to drive strategies based on measurement and follow-up. In recent years, the BSC has been applied to information technology (IT). The IT BSC is becoming a popular tool, with its concepts widely supported and dispersed by...
Article
Full-text available
Aligning IT to the business and consequently creating business value from IT receive a lot of attention and are high on the agenda in many organisations. Taking care of good alignment is a two-way responsibility that actually starts within the business. Each organisation should own a clear corporate mission and should be able to express this and it...