About
32
Publications
25,552
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
458
Citations
Introduction
Current institution
Additional affiliations
October 2018 - present
March 2012 - December 2016
October 2011 - September 2016
Publications
Publications (32)
In several organizations, business workgroups autonomously implement information technology (IT) outside the purview of the IT department. Shadow IT, evolving as a type of workaround from nontransparent and unapproved end-user computing (EUC), is a term used to refer to this phenomenon, which challenges norms relative to IT controllability. This re...
The IT unit is not the only provider of information technology (IT) used in business processes. Aiming for increased performance, many business workgroups autonomously implement IT resources not covered by their organizational IT service management. This is called shadow IT. Risks and inefficiencies associated with this phenomenon challenge organiz...
Information Technology (IT) used for business processes is not only provided by the organization's IT department. Business departments and users autonomously implement IT solutions outside of the organizational IT service management. This phenomenon is called Shadow IT. Opportunities for innovation and flexibility, and problems in security, complia...
Der Begriff Schatten-IT beschreibt Systeme, die außerhalb des Verantwortungsbereiches der IT durch die Fachabteilung eigenständig entwickelt und betrieben werden. Obwohl dieses Phänomen weit verbreitet ist, blieb diese Schatten-IT in Wissenschaft und in Praxis lange unbeachtet. Seit einiger Zeit ist eine verstärkte Auseinandersetzung mit dem Phänom...
Information Technology (IT) used for business processes is not only provided by the organization´s IT department. Business departments and users autonomously implement IT solutions, which are not embedded in the organizational IT service management. This increasingly occurring phenomenon is called Shadow IT. The various opportunities and risks of S...
Zusammenfassung
Die Zusammenarbeit von Business und IT-Abteilung ist entscheidend für die digitale Transformation. Unternehmen etablieren IT-Business-Partner-Organisationen (IT-BPOs), um diese Zusammenarbeit und Kommunikation auf Augenhöhe strukturiert zu ermöglichen. Dieser Beitrag zielt darauf ab, die Herausforderungen von IT-BPOs in Unternehmen...
Information technology (IT) as a strategic asset urges organizations to establish strategic alignment between business and IT stakeholders to maximize the contribution of IT. Yet, they still struggle to effectively communicate the strategic perspective and the business value of IT. In three organizational settings, we conduct action design research...
Low-Code Development Platforms (LCDPs) enable business and information technology (IT) employees to develop and operate IT solutions. However, adopting LCDPs is challenging as organizations lack strategic orientation and experience. To achieve an organizational maturity that realizes LCDP opportunities and mitigates risks, a structured management a...
Business units are increasingly able to introduce information technology (IT) into their business processes. Thereby, they implement Shadow IT (SIT) to create flexible and innovative IT solutions. However, the individual implementation of SIT leads to unwanted data and functional redundancies and as a result to inefficiencies and reduced automation...
Zusammenfassung
Durch die zunehmende Vernetzung und den Anstieg von eingesetzter Hard- und Software hat sich die Komplexität der Unternehmensarchitektur von Unternehmen über die Jahre stetig erhöht. Das Aufkommen nutzerfreundlicher Informationstechnologie (IT)-Lösungen befähigt außerdem Fachbereiche, IT innovativ einzusetzen. Dies erhöht die Hetero...
Business units are increasingly able to fuel the transformation that digitalization demands of organizations. Thereby, they can implement Shadow IT (SIT) without involving a central IT department to create flexible and innovative solutions. Self-reinforcing effects lead to an intertwinement of SIT with the organization. As a result, high complexiti...
[https://tu-dresden.de/bu/wirtschaft/isih/ressourcen/dateien/paper/IJITBAG-Kopper-Fuerstenau-et-al-2018-Shadow-IT-and-Business-Managed.pdf]
Research on Shadow IT is facing a conceptual dilemma in cases where previously “covert” systems developed by business entities are integrated in the organizational IT management. These systems become visible,...
Research on Shadow IT is facing a conceptual dilemma in cases where previously "covert" systems developed by business entities (individual users, business workgroups, or business units) are integrated in the organizational IT management. These systems become visible, are therefore not "in the shadows" anymore, and subsequently do not fit to existin...
Die Arbeit untersucht den Umgang mit Schatten-IT in Unternehmen, mit dem Ziel eine erfolgreiche Governance von IT-Aktivitäten in den Fachbereichen zu gestalten. Dazu wird zunächst der Begriff Schatten-IT definiert. Schatten-IT repräsentiert demnach die weit verbreiteten, intransparenten IT-Lösungen in den Geschäftsprozessen von Unternehmen, die Fac...
Der inhaltliche Gang der Arbeit folgt dem Forschungsleitfaden Töpfers (2010), angepasst an das Design-Science-Paradigma nach Hevner et al. (2004). Abgeleitet aus den Design-Science-Zyklen zeigt dieses Kapitel zunächst im Untersuchungsdesign den inhaltlichen Ablauf der Forschung (Töpfer 2010, S. 24-25; i. V. m. Hevner 2007). Übergreifende, forschung...
Forschungsrahmen und Methodik bilden den Einstieg, um das Forschungsziel zu erreichen. Zunächst stehen dazu die wissenschaftstheoretische Ausrichtung der Arbeit und der daraus abgeleitete Forschungsansatz im Vordergrund. Der Ansatz richtet sich nach dem Design-Science-Paradigma der Informationssystemforschung und orientiert sich an einer qualitativ...
Stephan Zimmermann zeigt auf, dass intransparente Informationstechnologien, die Fachbereiche und Endanwender eigenständig und vorbei an der IT-Abteilung einführen, eine große Herausforderung für Unternehmen darstellen. Probleme und Chancen dieser Schatten-IT lassen sich mithilfe von Erhebungswerkzeugen und einer IT-Aufgabenteilung zwischen IT-Abtei...
IT-Abteilungen sind nicht die einzigen Bereiche, die in Unternehmen Informationstechnologie (IT) beschaffen, entwickeln und betreiben. Auch Fachbereiche kaufen eigenständig IT-Lösungen ein. Dies wird als Schatten-IT – oder für Analytics und Business Intelligence (BI) als Schatten-BI – bezeichnet. Die Fachbereiche werden dabei getrieben von eigenen...
Shadow information technology systems (SITS) coexist with formal enterprise systems in organisations. SITS pose risks but also increase flexibility of business units. Practice shows that SITS emerge, despite that Enterprise Architecture Management (EAM) aims at controling all IT systems in an organization. Studies acknowledge this problem in genera...
Das Thema Schatten-IT hat erst in den letzten Jahren in Wissenschaft und Praxis erheblich an Bedeutung gewonnen.1 Unter dem Begriff Schatten-IT werden dabei Systeme verstanden, welche die Fachbereiche in Eigenregie beschaffen oder erstellen und die nicht in das IT-Servicemanagement des Unternehmens eingebunden sind.2 Das Thema Schatten-IT ist dabei...
The IT unit is not the only provider of information technology (IT) used in business processes. Aiming for increased work performance, many business workgroups autonomously implement IT resources not covered by their organizational IT service management. This is called shadow IT. Associated risks and inefficiencies challenge organizations. This stu...
ERP systems integrate a major part of all business processes and organizations include
them in their IT service management. Besides these formal systems, there are additional systems
that are rather stand-alone and not included in the IT management tasks. These so-called ‘shadow
systems’ also support business processes but hinder a high enterprise...
Der Begriff Schatten-IT beschreibt die autonome Beschaffung und Entwicklung sowie den eigenständigen Betrieb von Informationssystemen durch einzelne Mitarbeiter oder einen Fachbereich als Ganzes ohne die Einbindung der IT-Abteilung des Unternehmens.
Als »Schatten-IT« werden geschäftsprozessunterstützende IT-Lösungen bezeichnet, die Fachabteilungen eigenständig einsetzen und die nicht in das IT-Servicemanagement der Organisation eingebunden sind. Cloud Computing erleichtert diesen Einsatz durch eine ausgeprägte Prozessorientierung und den vereinfachten Zugang zu IT-Lösungen. Die dadurch potenzi...
Shadow IT describes the supplement of “official” IT by several, autonomous developed IT systems, processes and organizational units, which are located in the business departments. These systems are generally not known, supported and accepted by the official IT department. From a company's, IT governance and IT management's perspective it is necessa...
Shadow IT describes the supplement of “official” IT by several, autonomous developed IT systems, processes and organizational units, which are located in the business departments. These systems are generally not known, accepted and supported by the official IT department. From the perspective of IT management and control it is necessary to find out...
Questions
Question (1)
Within business analysis and requirements engineering responsible persons need to collect requirements regarding a new or changed IT system. In this process they also talk to end users about their ideas and needs. However, the procedure can be very time-consuming. The necessary efforts may also hinder end users to address the IT department in case of new IT needs and lead them into an own implementation of shadow IT.
To reduce related efforts and problems, are their any criteria that provide what level of detail is at least necessary in the process of requirements defintion? What minimum of requirements do, e.g., agile processes start with?
The level of detail may be dependent on the kind of IT solution. Therefore, I'm looking for a holistic method or model to derive the necessary level of detail from related assumptions.
