Stefan Gueldenberg

École hôtelière de Lausanne · Graduate School

This chapter summarizes the main findings of one of the first empirical studies that outline the differences and similarities arising in polycentric border-crossing agglomerations in a knowledge-based economy. In our study, we examine the multi-country border-crossing polycentric agglomeration in the Lake Constance-Alpine Rhine Valley region, compr...

The current leadership literature seems to be characterized by many open questions and tensions. The art and practice of leadership involves successfully navigating between these sometimes contradicting or opposing poles and finding the right balance between various interests. Therefore, our objective for this lead essay is to relate these open que...

The eponymous 1981 album ‘Computer World’ by the band ‘Kraftwerk’ portrays a society in which digitalization permeates all aspects of our lives. It addressed issues that were decades ahead of their time, ranging from human-computer-interactions to love and emotions in the digital age. Forty years later we live in thatimagined future. The world of w...

People have always dreamed of a selfless servant, a machine that serves humans (Domaine, 2008; Mayor, 2020), a helper who frees people from heavy labor. This dream has inspired the common notion and understanding of the role which robots take in our society: The robot is humans’ servant. The origin of the English word robot lies in the Czech word r...

Analyzing data of your customers and providing them with the best product or service is no longer sufficient within the digital economy to make your customers satisfied or even enthusiastic about your company in the long run. These days the approach of customer needs analysis seems to be extended towards big data and customer analytics. But is coll...

Purpose The article aims at examining the ethical limits and risks of servant leadership. During the Second World War, the German army officer Colonel Claus von Stauffenberg is a loyal servant to his nation and homeland. But when he learns about the Nazis’ mass murders and crimes, he begins to have doubts about whom he should serve. Being confronte...

In 2030, the digital transformation will be advancing at an unstoppable pace. There is no area of our society that is spared the increasing digitalization. In the field of management and leadership, this development is about to reach its ultimate peak: the complete replacement of the manager by the robot: the robot as leader. But even now, digitali...

In 2030, the old dichotomy between management and leadership will appear to us in a completely and radically new light. Management is basically routine work. Therefore, it can be treated like accounting or management control automated and done by machines. In contrast, leadership is, to a high degree, nonroutine, creative, and people-interactive wo...

This chapter explains the origins and development of the so-called gig economy and it provides a typology for the platform-enabled gig economy, including all types of gig work reaching from location-independent microtasking towards location-bound and interaction-intensive knowledge work. In addition, the importance of the platform-enabled gig econo...

This book provides well-founded insights and guidance to (self-)manage work in a globalized and digitalized knowledge economy with a perspective of the year 2030. International researchers and practitioners draw a picture of how, when, and where we will work most probably in 10 years. Many cases and examples make this work a compendium for learning...

Leadership ist besonders gefragt, wenn Stürme über Unternehmen hinwegfegen. Dann werden Personen benötigt, die Verantwortung übernehmen, die Richtung vorgeben, Teams und Mitarbeiter passend einsetzen und überprüfen, ob der eingeschlagene Kurs Erfolg verspricht. Leadership ist zu perfektionieren, denn mit ausgereifter Führungsexpertise lässt sich au...

Leadership ist besonders gefragt, wenn Stürme über Unternehmen hinwegfegen. Dann werden Personen benötigt, die Verantwortung übernehmen, die Richtung vorgeben, Teams und Mitarbeiter passend einsetzen und überprüfen, ob der eingeschlagene Kurs Erfolg verspricht. Leadership ist zu perfektionieren, denn mit ausgereifter Führungsexpertise lässt sich au...

Leadership ist besonders gefragt, wenn Stürme über Unternehmen hinwegfegen. Dann werden Personen benötigt, die Verantwortung übernehmen, die Richtung vorgeben, Teams und Mitarbeiter passend einsetzen und überprüfen, ob der eingeschlagene Kurs Erfolg verspricht. Leadership ist zu perfektionieren, denn mit ausgereifter Führungsexpertise lässt sich au...

Ständig summende Smartphones, E-Mail-Benachrichtigungen, stete Erreichbarkeit. Viele Mitarbeitende und Führungskräfte fühlen sich durch die Digitalisierung und den vorgegebenen Takt der Algorithmen gestresst und überfordert. Der Artikel zeigt, wie Servant Leadership dazu beitragen kann, die Digitalisierung nicht als Bedrohung, sondern als Chance wa...

See extended Abstract available on ResearchGate

Since the early 2000s, effectuation has gained substantial interest in literature. Whereas Sarasvathy in her seminal 2001 article distinguished effectuation from causal decision-making, still effectuation seems to get confused with ad hoc decision-making or strategy absence. On the basis of a qualitative study with 12 managers from 10 Swiss small-t...

The paper is an extended abstract itself.

Digitale Transformation beschreibt den gegenwärtigen Wandel in Unternehmen Prozesse, Produkte und Geschäftsmodelle mit Hilfe neuer - digitaler - Technologien weiterzuentwickeln. Die Technologie ist dabei nicht das Problem. Vielmehr ist deren Einbettung in die Unternehmensstrategie, in die bestehende Unternehmenskultur sowie die Modifikation bestehe...

The primary concern of this study is to examine if or to what extent profit-oriented bike-sharing systems are sustainable. Based on the frames attributed to the sharing economy developed by Martin (2016), the authors analyze whether the commercial company-to-peer bike-sharing systems actually show these attributed characteristics. The results revea...

Purpose This study aims to include two major objectives. Firstly, Frederick’s leadership is explored and characterized. Secondly, it is examined as to why a leader may (or may not) adopt servant leadership behavior in the case of Frederick II, King of Prussia. Design/methodology/approach The applied methodology is a historical examination of Frede...

Purpose The purpose of this paper is to empirically investigate the antecedents, levers of control and outcomes of organizational unlearning and forgetting in new product development (NPD) teams. Design/methodology/approach This paper employs a holistic multiple-case study design. This paper gathered data from 30 individual semi-structured intervi...

The purpose of this article is multi-layered. First, we focus on gaining a comprehensive insight into a research area which just recently received more recognition in management literature: servant leadership. Second, we identify antecedent and outcomes of servant leadership within the existing research body. Third, we synthesize and develop a comp...

Individuals and organizations cannot learn perpetually. Managers should be aware that unlearning becomes necessary to discard obsolete and outdated mental models, assumptions, behaviors, or routines. We investigated new product development teams and interviewed change consultants to explore the phenomenon of unlearning in real-life contexts. We par...

Despite theme park corporations increasingly investing in new attractions and fun rides, the topic of customer loyalty is still under-researched in this context. In fact, investments into dark rides are largely unpredictable. Other disciplines (e.g. culture, psychology etc.) and popular science provide us with a vast and discombobulated amount of...

Purpose: Although still under-researched and characterized by a fragmented understanding, unlearning and forgetting have recently received increased scholarly attention. The purpose of this systematic literature review is to survey and evaluate key works in the field of organizational unlearning and forgetting. Through analyzing and synthesizing c...

Purpose: Management literature commonly suggests authoritarian leadership (AL) as the ideal leadership style during crises and extreme situations. This study aims to question this view, exploring servant leadership (SL) as an alternative. Design/methodology/approach: In the field of leadership research, surveys and interviews are the most domina...

Whereas most researcher agree that the sharing economy is rich and diverse, quite a lot investigations refer to the sharing economy as a whole. Therefore, this research effort concentrates on one single specific sub-sector (for-profit company-to-peer bike-sharing systems) in order to learn more about the characteristics of a specific business model...

Companies need to constantly renew themselves to remain competitive in rapidly changing market environments, regardless of their size or age. Even though strategic renewal is a crucial factor for sustainable success of organizations, it is only an emergent area in literature. This article examines potential antecedents of strategic renewal and impa...

Purpose – The aim of this paper is to empirically investigate antecedents and outcomes of organizational unlearning and forgetting in the process of new product development (NPD) in teams. Through identifying antecedents of knowledge loss, we intend to find indicators and levers of control to successfully manage unlearning and forgetting processes....

Recently, organizational unlearning and forgetting has received increasing attention in scholarly research. The concepts are thought to impact organizational change and innovation. We empirically investigate antecedents and outcomes of organizational unlearning and forgetting in the process of new product development in teams. Results indicate that...

This paper is one of the first studies that outlines and deals with differences and similarities arising in polycentric border-crossing agglomerations in knowledge-based economies. We examine the multi-country border-crossing polycentric agglomeration in the Lake Constance-Alpine Rhine Valley region, comprised of Liechtenstein, and parts of Austria...

This article aims to identify the main processes and success factors of knowledge utilisation. For this purpose, a literature review of knowledge utilisation is conducted, which provides a framework for comparing results of relevant scientific literature. An overview of different knowledge utilisation processes and success factors give firms in kno...

This paper is one of the first studies that outlines and deals with differences and similarities arising in polycentric border-crossing agglomerations in knowledge-based economies. We examine the multi-country border-crossing polycentric agglomeration in the Lake Constance-Alpine Rhine Valley region, comprised of Liechtenstein and parts of Austria,...

Purpose – The purpose of this systematic literature review is to survey and evaluate the key works in the field of organizational unlearning and forgetting. Through analyzing and synthesizing common themes, we aim to highlight research gaps and new avenues for research in the field of organizational unlearning and forgetting. We intend to contribut...

Globalisation and the structural shift towards an information and knowledge society are both driving forces that have modified business structures in the 21st century. Knowledge is gaining importance and traditional production factors are being placed in the background due to the new environmental conditions affecting companies. As a result, both t...

Abstract Purpose – Customer knowledge has not yet been recognized as a possible source of strategic competitive advantage in expansion of the knowledge-based view. The purpose of this paper is, therefore, to gain initial insights into the strategic dimension of customers knowledge in order to enable companies to define, identify and motivate the ri...

This article investigates the linkages between brand authenticity, brand trust, and SME growth from a CEO perspective. Brand authenticity is operationalized as consisting of three factors: brand consistency, brand customer orientation, and brand congruency. The hypotheses derived in this paper will be tested with new measures and data from 285 Germ...

Purpose The purpose of this paper is to link Peter F. Drucker's seminal theoretical conceptions with empirical insights on what constitutes perception of effective knowledge worker leadership in an intercultural environment. Both a fundamental shift of mind in theorizing and much more empirical research is needed, to fully understand the underlying...

Management in the industrial economy focused on increasing the productivity of single manual workers, because it was easy to determine individual contributions to tangible outputs. Hence carrot-and-stick motivational schemes did a good job in spurring individual work effort. Nowadays however, that motivational approach is outdated and counterproduc...

A successful company succession depends on a multitude of different aspects. In the case of external succession, certainly, the available funds represent a critical factor. Nevertheless, it can be argued that the decision to acquire a company is based on other factors as well. This chapter rests upon the hypothesis that a potential external success...

This paper studies the impact of generic strategies on firm performance using a longitudinal study of small and medium-sized enterprises (SMEs) in Austria. In two surveys, data on the strategic behavior and performance of the same group of firms were gathered for the period from 1992 to 2002. The study expands existing literature, which provides li...

Purpose – Taking company succession as an alternative means of embarking on an entrepreneurial activity, the aim of this study is to explore those intangible assets that are regarded as attractive from the viewpoints of external successors. Thereby, the focal point is on the preparation stage in which promising companies are identified and scrutini...

External company succession provides an alternative route into entrepreneurship. However, due to a strong focus on new ventures, this form of succession would appear to be less in the public eye. This article endeavours to contribute to changing this situation. In doing so, it explores the meaning of intangible assets in company succession from an...

The Commission of the European Communities (2006) estimates in its report that one third of all EU entrepreneurs will leave within the next ten years. In conjunction with the situation that (1) the majority of Europeans prefer being an employee and (2) the fact that changes in demography will reduce the pool of potential successors over the next de...

Knowledge management remains one of the most debated topics in current management literature. In particular, Nonaka’s interpretation of Polanyi’s distinction between explicit and tacit knowledge and his approach of framing the knowledge generation process in terms of an interaction between ‘Western’ (predominately explicit) and ‘Eastern’ (predomina...

This chapter examines how leadership influences learning in knowledge-based organizations. The pertinent literature suggests that leadership has a major impact on the learning capabilities of a corporation and its members. Consequently, organizations are increasingly viewing leadership as a source of competitive advantage. This is particularly true...

Leadership always had a major impact on the economic success of a corporation. In particular, leaders play a key role in facilitating and fostering the process of innovation and organisational learning. This article examines how leadership influences organisational learning. Based on a conceptual framework and an empirical study, ten propositions w...

Worin besteht die Herausforderung der Wissensgesellschaft? Für die Gesellschaft als Ganzes sowie ihre Organisationen und ihr Management wird diese Frage in letzter Zeit zunehmend thematisiert und diskutiert. Aber was bedeutet diese Frage für Sie persönlich? Welche Konsequenzen ziehen Sie daraus für Ihr eigenes Denken und Handeln?

Ziel dieses Kapitels der Arbeit ist es, in die Grundlagen der Systemtheorie und der Lemiheorie einzuführen.

Dieses Kapitel hat zum Ziel, neben dem Wissensmanagement ein „Wissenscontrolling“ als zweiten, ergänzenden Bestandteil des Führungssystems einer lernenden Organisation auf funktionaler Ebene zu gestalten.

Ziel dieses Kapitels ist es, ein Modell der lernenden Organisation als wissensbasiertes System zu entwickeln. Dazu ist es notwendig, die beiden in ihren ersten Ansätzen bereits existierenden Modelle, das Modell lernender Organisationen und das Modell wissensbasierter Systeme, vorzustellen und zu diskutieren.

Aufbauend auf dem Modell der lernenden Organisation als wissensbasiertes System soll in den folgenden zwei Kapiteln ein Führungssystem für diese Konzeption gestaltet werden.

Manchmal lohnt sich ein Blick zurück in die Geschichte scheinbar erfolgreicher Unternehmensführung: Ein volles Drittel der „Fortune 500“ -Unternehmen des Jahres 1970 war bis 1983 nicht mehr existent (vgl. De Geus, 1988, S. 70). Von 43 exzellenten Unternehmen des Management-Bestsellers In Search of Excellence (vgl. Peters; Waterman, 1981) verdienten...

This paper examines how leadership influences organizational learning. Leadership always had a major impact on the learning capabilities of a corporation. In particular 'leaders' play a key role to facilitate and foster the process of innovation and organizational learning in knowledge-based organizations. Based on a conceptual framework and an emp...

The paper studies the impact of different generic strategies on firm performance using a longitudinal study of small and medium-sized enterprises (SMEs) in Austria. In a survey, data on the strategic behavior and performance of the same group of firms was gathered for the period from 1992 to 2002. Three generic strategy groups were classified from...

Structured Abstract Purpose – The purpose of this paper is to explore the suitability of intellectual capital statements as a marketing communication tool for Austrian Universities. Design/methodology/approach – We apply content analysis to the annual intellectual capital reports of 21 public Austrian Universities. 84 intellectual capital reports a...