Soumaya Ben Dhaou, PhD

• Ph.D Information systems
• Project Manager at United Nations University (UNU)

This chapter delves into the evolving use of Facebook by the government, drawing upon cases from various Philippine government agencies to highlight emerging trends. The chapter first explores the utilization of Facebook groups, emphasizing the role of government as moderator. This innovative approach fosters coproduction and participatory governan...

Artificial intelligence (AI) technologies demonstrated significant potential in the public sector both nationally and locally, addressing multiple urban challenges for sustainable development in cities. However, acknowledging and mitigating inherent technological challenges is critical. This paper explores how the “responsible” adoption, implementa...

In an era defined by unprecedented urbanization and technological evolution, cities worldwide facing complex urban challenges perceive Artificial Intelligence (AI) as a key consideration. Recognizing the urgency of designing, implementing, and governing AI for cities responsibly, this report presents a global assessment of AI in cities. It provides...

Technology, particularly social media, plays an essential role in shaping societal perceptions and political discourse in the contemporary political landscape. Scholars like Hendricks and Schill (2017) assert that modern political campaigns are integrally interlinked with social media use, highlighting their critical role in contemporary political...

Emerging technologies such as Artificial Intelligence (AI), Blockchain (BCT), and the Internet of Things (IoT) have the potential to accelerate the economic transformation of developing countries. Most developed economies are already taking initiatives for “responsible” implementation of these technologies, such as capacity development, infrastruct...

As an immersive virtual experience, the Metaverse is enabled by multiple technologies and concepts, such as extended reality, blockchain, artificial intelligence, the internet of things, and digital twins, among others. This reflection paper discusses the concept of the Metaverse and the role of the government and the public sector in maximising th...

The digital transformation of social security administration and services is complex and multifaceted. It requires careful consideration of various factors, such as the legal and regulatory frameworks, technological infrastructure, and social and cultural norms. This comparative analysis examines the digital transformation of social security admini...

Objective To obtain quantitative evidence for innovation management on Emerging Technologies and Global Health from existing scientific research, by identifying the major innovators and innovation sources, and capturing the research and innovation trends. To gain insights on innovation quality, by measuring impact through the interaction of key mar...

This study investigates the number and nature of e‐Government programs available in different types of educational institutes. An analysis of 57 programs provides evidence regarding the geographical distribution of the programs, the degree level of each program, the e-Government topics and courses, the aims and learning goals, the knowledge areas,...

The purpose of the paper is to investigate the challenges and implications related to blockchain adoption in the private and public sectors, and from the entrepreneurs’ perspective. Based on 46 semi-structured interviews, a data-driven conceptual framework is proposed focussing on the environmental, organizational and technological challenges of bl...

In this paper, we investigate the realities, challenges and socio-economic implications of blockchain technology adoption from the ecosystem perspective, mainly the public and private sectors stakeholders, and entrepreneurs and start-ups. A holistic, theoretical framework is proposed as well as strategies to overcome the challenges and accelerate t...

The advent of the 4th industrial revolution promises significant social and economic opportunities and challenges which demand that governments respond appropriately in supporting the transformation of the society. The purpose of this study is to understand the challenges confronting developing countries in the adoption of digital transformation ag...

From the demand side, the need to build e-Governance capacities and expertise is increasing and requires more and more sophisticated knowledge and competencies to fulfil the stakeholders' needs. The e-Governance profession and skills needs are also becoming more diverse and more specialized. From the supply side, we can also witness a growing inter...

L’apprentissage individuel et collectif est un sujet d’intérêt pour la communauté des chercheurs s’intéressant à l’adaptation et au changement des organisations. Cependant, force est de reconnaître que l’articulation entre l’apprentissage individuel et collectif pose encore des difficultés conceptuelles lorsque les chercheurs s’intéressent plus spé...

This paper analyzes the public service delivery transformation on three countries, Canada, China and Estonia, using a systemic conceptual framework designed for helping decision-makers and governments design and provide the public services delivery in different contexts. The framework has been built based on thorough literature review and grounded...

The Blockchain technology is a disruptive technology that is changing the societal environment at various levels particularly the financial systems creating a new cryto-economy. There is dominant optimistic and praising view of the potentialities of the decentralized public ledgers. However most of the changes and cutting-edge impact of Blockchain...

29th International Business Information Management Association Conference

The paper aims to contribute to the development of an e-Government capabilities repository. The purpose of this repository is to increase the level of success of the e-Government projects and initiatives. The results are based on an examination of a multidisciplinary body of knowledge, an iterative structured methodology and a comparative in-depth...

Dans cette communication, nous proposons un cadre conceptuel centré sur l'apprentissage individuel et organisationnel d'une capacité organisationnelle afin de préciser ce qu'il recouvre. D'autre part, nous explicitons un ensemble de facteurs qui se rapportent à l'un ou l'autre de ces types apprentissages et qui vont s'avérer être des catalyseurs ou...

This study reports on the testing of a promising approach for aiding decision-making during innovation. By focusing on the effects of risk/action dyads on success (the Risk/Action/Success (R/A/S) framework), and because perceived risks do appear repeatedly even though they emanate from differing contexts, the model offers an opportunity to learn fr...

Dans cette communication, on présente les résultats d’une recherche entreprise sur la sélection d’un corpus d’articles qui se rapporte à l’approche basée sur les ressources. On cherche à y mettre de l’ordre de même que l’on propose une typologie qui permettra de faire le point sur la littérature dans ce domaine et de suggérer des nouvelles pistes d...

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