Sophie Dalle-NazébiTélécom ParisTech · Department of economics and Social sciences
Sophie Dalle-Nazébi
Sociologist & Anthropologist
About
69
Publications
10,449
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117
Citations
Introduction
Sophie Dalle-Nazébi currently works at Telecom Paris. Sophie does research in STS and Anthropological Linguistics. Last project is "Living with Usher Syndrome : dealing with deafblindness" (Usher-Socio, Fondation Maison des Sciences de l'Homme) and current projet is "Calls in emergency for people with aphasia" (APHA114, Telecom Paris).
Additional affiliations
April 2021 - present
Position
- Researcher
Description
- Communication and interaction practices in emergency call center. Multimodal communication and Total Conversation in Public Safety Answering Points. Emergency calls of people with aphasia. Daily life, emergencies fears and covid19 experiences of aphasic people and their family caregivers.
February 2016 - October 2021
Position
- Researcher
Description
- Human Science research on Medecine, Science and Society, on Identity, disability and daily strategies. About people having Usher Syndrome (deaf becoming blind).
January 2015 - April 2021
Independant
Position
- Sociologist & anthropologist
Description
- Research (Qualitative and quantitative), User experimentation, Interaction engineering, Expertise. About Deaf at work, Sign language & ICT, Relay center (VRS, VRI) and calls in emergency in text and video, for the Deaf, Deafblind and Aphasia.
Education
October 1997 - October 2006
Publications
Publications (69)
Scientific Report n°110 - CEET (centre d'étude de l'emploi et du travail)
Grant Dress-CNSA
About deafblind experience of administration procedures for help
Speakers of French Tactile Sign Language (LSFT), mainly Deaf people with progressive visual difficulties, constitute a linguistic minority, whose mode of communication, although very rich, is often perceived as limited.
Based on a study of the daily life of people with Usher syndrome in France, we describe the profile and practices of these LSFT sp...
The conditions of caring for deaf patients are undergoing profound changes, associated with the recognition of sign languages (SL) in the world and the reforms of health policies and healthcare systems. This chapter discusses the practical conditions for conducting, recording and analyzing interviews in French sign language (FSL), as well as some o...
The digital accessibility policy has opened a national listening and rescue service for deaf people, by fax and SMS since 2011, by e-mail, real-time text (TTR) and video since 2019. This article analyses how the specificities of text, digital and "deaf French" interactions are taken into account in SMS emergency calls, and which "holds", or clues,...
Les conditions de prise en charge de patients sourds connaissent de profondes transformations, associées à la reconnaissance des langues des signes (LS) dans le monde et aux réformes des politiques de santé et des systèmes de soins. Les recherches qualitatives menées en LS dans le domaine de la santé sont amenées à se diversifier. Si elles partagen...
Background: In Usher syndrome, deafness is congenital and blindness is acquired. Therefore, the progressive loss of one of the two senses forces individuals with this syndrome to reorganize their everyday tasks and relationships, creating new strategies to communicate, access information, and move within a given space. This reorganization can inter...
Malgré l’essor de travaux sur les processus de conception et d’expérimentation en ergonomie, en sociologie des usages et en Sciences & Technology Studies, le modèle d’une conception centrée sur l’usager maintient globalement la référence à la seule interaction entre un dispositif et un utilisateur, et ce malgré la prise en compte du caractère situé...
Ce chapitre s'intéresse aux différentes zones d'affranchissement investies par les salariés sourds dans leurs efforts, trop souvent isolés, pour se défaire d'un statut assigné d'incapables. Il s'agit tout d'abord d'explorer la manière dont certains lieux sont investis pour dire, montrer ou faire valoir d'autres rapports sociaux. Bien qu'étant le th...
VRS french governemental experiment 2014-2015 : context, description of the experiment, data.
VRS french governemental experiment 2014-2015. vol. 2 : Uses analysis of SL, Text and Cued Speech relay.
VRS french governemental experiment 2014-2015. Vol.3 : Extension - Adjustment of the relay center (VRS) to deaf people visual impaired, deafblind and people with aphasia.
Les recherches en sciences de l’information et de la communisation (SIC) sur le handicap sont relativement récentes et en essor depuis une vingtaine d’an- nées, notamment à travers des projets de thèse. Les premières recherches portent sur les productions médiatiques au sujet du handicap. Elles condui- sent à interroger les représentations, mais au...
The practices and the needs expressed by the deaf employees to accomplish their work are at the same time simple and complicated. Simple, because they are mostly of the order of the visual, of the interpretation in French sign language (LSF)/French or of the transcript, when the technical devices are little diversified (amplifier, video telephony,...
Cette contribution vise à explorer les contraintes et ressources d’un « travail en plus » et invisible, souvent engagé par des salariés sourds pour négocier des conditions satisfaisantes de travail. Il s’agit d’analyser les stratégies heureuses et malheureuses qu’ils expérimentent, permettant de mettre en évidence la complexité silencieuse des logi...
Analysing the relationship between work and health in the case of professionals with a disability assumes the embedding of such interactions in a social process. Based on analysis of the careers and specific appointments of employees who are deaf or hard of hearing, the paper shows that ignorance about deafness can lead to a non-application of safe...
In order to give access to employment to a population of marginalized workers, the French law of February 11th, 2005 for the Equality of rights and opportunities, the participation and citizenship of disabled persons has strengthened the law of 1987 and increased the financial contributions of businesses with more than 20 employees not respecting t...
When bilingualism enters the family with the birth of a child. Sign language and French in daily life
The sign language used by the Deaf in France (Langue des Signes Française, LSF) implies original processes of transmission. In the vast majority of cases, the parents are not deaf themselves and know nothing about visual languages. Family “mixednes...
Au-delà de l’obligation légale d’emploi de travailleurs reconnus handicapés, les entreprises ont vocation à soutenir l’activité et l’évolution professionnelle de ces derniers. Les ressources à mobiliser pour l’emploi de salariés sourds devraient alors se concentrer sur les enjeux de communication(s) et les conditions du travail collectif, car trava...
L'objectif du projet ECRITO était de contribuer à préserver et à valoriser les documents scientifiques produits quotidiennement par les chercheurs de Midi-Pyrénées, en amont des publications formelles : non seulement les articles, communications ou monographies, qui constituent la partie visible de la recherche, mais aussi tous les matériaux et inf...
Ordinary writtings produced by encountered computer scientists are above all work tools set up for themselves, what rases the question of a possible sharing. Observing their efforts in transmitting research’s markers and document’s status management changes, we analyse the share of « beside documents » of researcher ‘s work, and the archiving logic...
France’s law of February 11, 2005—ensuring equal rights and opportunities, participation, and citizenship of disabled persons—consolidates legal possibilities for work-station accommodation and recognizes various rights for a population of marginalized workers. However, this framework fails to solve all discrimination problems generated by disabili...
In the wake of the Law on Disability of 2005 the access of deaf persons to jobs as well as to good working conditions is being discussed in France in both legal and technical terms. Even though the current demands put forward by working deaf persons are based on this new legal framework, we will show that it is in fact earlier changes that in pract...
France’s law of February 11, 2005—ensuring equal rights and opportunities, participation, and citizenship of disabled persons—consolidates legal possibilities for work-station accommodation and recognizes various rights for a population of marginalized workers. However, this framework fails to solve all discrimination problems generated by disabili...
Although many studies on ICT introduction in professional environment have highlighted the rearrangements that their practices involve, the projects aiming at accessibility for public services tend to be conceived as a compensation mean not causing organizational changes and, even, not susceptible of doing so. Analyzing the appropriation of two soc...
From the deaf movement to the workplace
In the wake of the Law on Disability of 2005 the access of deaf persons to jobs as well as to good working conditions is being discussed in France in both legal and technical terms. Even though the current demands put forward by working deaf persons are based on this new legal framework, we will show that it...
Based on an ethnographical survey conducted within the emergency services in France, this article shows how emergency call centre workers handle incoming calls according to established categories and commit to both a casuistry and an unofficial, progressive typology of callers and incidents. The article places the emphasis on standardising the indi...
Handling emergency calls, building information for action
Phone operators working in emergency dispatch centers handling hundreds of calls a day, are the entry point to get help from the emergency services. Through interactions with callers, they build information that influences the following course of action, regardless of the nature of the call....
Anthropology is now expanding beyond the walls of universities and the contexts of teaching are increasing in numbers. This text examines these uses of anthropology in different training contexts through a comparison of the perspectives of four trainers working in the field of cultural practices and identity relating to deaf people. Thus, a set of...
RESUME. Actuellement, les professionnels des Langues des Signes (LS) ne disposent pas encore d'outils adaptésadaptés`adaptésà l'analyse et au traitement de vidéos en LS. La création de tels logiciels nécessite une réelle collaboration entre enseignants de LS, formateurs d'interprètes, linguistes, sociologues et informaticiens. Cet article illustre...
Compte-rendu d'ouvrage: Yves Delaporte, Dictionnaire étymologique et historique de la langue des signes française, Les Essarts-le-Roi, És. du Fox, 2007
Dans C. Gardou (Eds), 2010, Le handicap au risque des cultures; Variations anthropologiques, Collection Connaissances de la diversité, éd. Érès. Résumé. En bousculant certaines de nos manières de dire et de faire, les sourds sont susceptibles de mettre à nu quelques-uns de nos repères culturels. Ils ne sont pas pour autant les figurants d'une histo...
This article talks about the modalities and the stakes of e-inclusion through the case of deaf people. It explains the difficulties, often underestimated, of information and communication that deaf persons experience in their everyday life, even if they live, paradoxically, in a society saturated by information. It shows that, although they are exc...
Deafness is seen as objective and subject to objectification because it can be measured through the number of decibels perceived ; as such, it is subjected to various cultural representations. One is based on the level of hearing loss and the resulting handicaps, taking hearing people as benchmark. Another puts forward visual practices shared by co...
Résumé
Ce travail repose sur la mise en commun de recherches ethnographiques et historiques sur des collectivités sourdes en France et au Québec. Du 19 e siècle aux années 1970, l’existence de collectivités sourdes et de pratiques culturelles qui leur sont spécifiques est tributaire d’écoles résidentielles spécialisées. En rassemblant dans des espa...
Les premières études de laboratoires scientifiques ont permis d'insister à la fois sur l'importance des inscriptions dans la construction de savoirs scientifiques et sur le caractère situé de toute recherche. Ce sont les liens entre dispositifs graphiques, formats d'écriture et cadres disciplinaires que l'on se propose d'explorer à travers une étud...
Cet article porte sur les constructions identitaires des personnes sourdes en France et au Québec, cadres politiques de traditions différentes dans la gestion des différences culturelles. Les personnes sourdes ont développé historiquement des espaces permettant l’apparition d’une vie collective, le partage de manières de dire et de penser leur rapp...
Projects
Projects (8)
The aim of this research is to analyze the conditions for handling emergency calls from aphasic people, on the basis of simulated emergency calls using total conversation (video, text, voice, and images). The project focuses on :
- The work of structuring an emergency image bank adapted to aphasia, which can be an aid to the qualification of the emergency and to the management of interaction with aphasic people;
- The practices of multimodal and image-enhanced emergency interactions between the agents of the CNR114 and aphasic people in distress and in a stressful situation;
- The criteria and conditions of digital accessibility of a public emergency service for aphasic people, including the necessary interactional and communicational skills of agents;
- The dynamics of the relations between communication modalities, interaction practices and work organization, allowing to specify what these practices adapted to aphasia disrupt, negotiate or reinforce in the organization and work references of the emergency agents;
- The socio-political definitions of an accessible emergency service framing the professional practices and the modalities of future help for aphasic people.
Key words : Emergency Calls, Aphasia, Total Conversation, Accessibility, Conversational Analysis
An interdisciplinary project about people with Usher syndrome (deaf people becoming blind), using quantitative, qualitative and interactive methodology.
