Siew Imm Ng

Siew Imm Ng
Universiti Putra Malaysia | UPM · Department of Management and Marketing

Doctor of Philosophy
Tourist Behavior, Visual Tourism, Values, Cultures, Age-friendly

About

108
Publications
75,716
Reads
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1,865
Citations
Citations since 2017
83 Research Items
1397 Citations
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Introduction
Siew Imm Ng currently works at the Department of Management and Marketing, Universiti Putra Malaysia. Siew does research in Quantitative Social Research. Her research interest includes tourism, individual behavior, and cultural values.
Skills and Expertise

Publications

Publications (108)
Article
In the age of digitalization, travel applications (or travel apps) are indispensable tools for modern travel activities. During an app's selection and adoption phases, privacy concerns remain a sensitive issue that may demotivate users’ from continuing to use it. This study integrated both the stimulus-organism-response model (S-O-R) and psychologi...
Article
Purpose: The corporate atmosphere in recent times speaks volumes about the crises of confidence and credibility brewing among professionals due to the rising incidences of unethical pro-organizational behavior (UPB). The study developed a model to demonstrate the underlying mechanisms through which unethical organizational culture (UOC) influences...
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Underpinned by Script Theory and the S-O-R model, this research enhances the green tourism consumption literature to identify how destination service quality contributes to visitors’ memorable experiences and loyalty towards a place-based food tourism attraction. A total of 202 tourists who visited the Best of Highlands tea plantation in Malaysia w...
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7 Online video advertising (OVAs) has emerged as a strong medium for advertisers to market and share information 8 about their products and services. Despite its significance, few studies had delved into the mechanisms that propel 9 consumers to partake in the viral video phenomena. Therefore, the current study explore factors that drive OVAs 10 sh...
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The purpose of this study is to investigate the antecedents of guests’ behavioral intentions in Malaysia’s peer-to-peer (P2P) accommodation industry. This study focused on the effects of physical and social environment on guest emotions, satisfaction, and subsequently on guest’s behavioral intentions towards P2P accommodation. The proposed research...
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Social media has created a new norm for organizations to engage with their consumers and expand their businesses. In view of this, brand loyalty as an outcome of social media marketing has been acknowledged as a central theme in building long-term consumer relationships. This study focuses on this issue by exploring multiple mediators between socia...
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Career adaptability refers to the concept of individuals taking charge of their own career development by staying concern, control, curious and confident. Since the career adaptability measurement scale was made available in 2012, the concept has been extended to various samples and consistently found its applicability across many countries. This s...
Article
The purpose of this study was to examine the association between age-friendliness of a city, loneliness and depression moderated by internet use among older people during the coronavirus disease 2019 (COVID-19) pandemic. The survey was from ‘The 2020 Survey of Needs Assessment for a Safe Community and Age-Friendly City’ in Xinyi District, Taipei, w...
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Sustainability is now on the forefront on a wide variety of global debates, which is hardly surprising given its emphasis to enhance the well-being of society in an increasingly challenging world. The rapid aging of developing societies has compelled policymakers and developers to provide adequate housing options that meet the diverse needs of elde...
Article
Purpose - With the diffusion of innovation theory (DOI) and theory of planned behaviour (TPB) as the guiding theoretical perspectives, this research identifies the factors motivating user attitudes and in-app purchase intentions (IAPI). The moderating impact of user inertia towards TPB constructs was also explored. Design/methodology/approach - A...
Article
This study examines the relationship between strategic orientations, organizational learning, and new product launch success. The current study is based on positivism and applies the deductive approach, which confirms the quantitative methodology. The researcher uses a structured and self-administered questionnaire to answer the research hypotheses...
Article
This study presents a systematic review about the various roles and consequences of personal resources that were introduced in the job demands-resources model by ascertaining, synthesizing and evaluating theoretical, methodological and empirical dimensions used in cross-sectional and questionnaire-based studies from different fields. Design/methodo...
Article
Amid limited understanding on the effect of knowledge-based human resource management on innovative outcomes as well as international performance, this paper intends to narrow these gaps by providing empirical evidence from the lens of 278 business service small and medium-sized enterprises (SMEs) from Malaysia. This is pertinent as knowledge-based...
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This study aimed to uncover the internal and external factors driving Millennial consumers to engage in Online Video Advertisements (OVAs) sharing. Underpinned by the Theory of Planned Behaviour (TPB), the internal factors tested in this study were attitude, subjective norms, and perceived behavioural control. The external factors predicted to infl...
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Webrooming, a practice whereby consumers research for products online prior to making their final purchase offline, represents a prevalent form of shopping behavior in the current retailing landscape. This study aims to explore the determinants for and against the adoption of webrooming behavior among Millennials. Semi-structured in-depth interview...
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Social desirability bias (SDB) is one of the main concerns in self-reported studies that measures explicit attitudes such as ethics research. Although SDB was introduced since the early 1950s, little effort has been made to understand the necessity of including an SDB scale in studies of sensitive topics such as ethics. The purpose of this paper wa...
Article
The purpose of this study was to examine the impact of psychological ownership in reducing turnover intention of employees working in the Pakistani banking sector through the mediating role of in-role performance and the moderating effect of distributive justice. A total of 391 samples’ data was collected from public and private bank employees thro...
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Gender and age are considered important demographic factors that influence consumers’ behavioral intention, especially pertaining to video advertisements. However, limited research has examined the impact of gender and age on consumers’ sharing behavior of online video advertisements (OVAs) in Selangor, Malaysia. The aim of this paper is therefore...
Article
This study aims to provide a systematic review regarding the consequences of knowledge hiding in the organization by ascertaining, synthesizing and evaluating theoretical, methodological and empirical dimensions of other works in the field. Design/methodology/approach: applying systematic review methodology to present the current consequences of kn...
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This study addresses how employee well-being and knowledge sharing behaviour can be managed within challenging work factors in the workplace environment. Besides identifying antecedents to well-being, it also seeks to examine the impact of well-being (psychological, physical, and social) on knowledge sharing behaviour (tacit and explicit). The meth...
Article
Organ transplantation is considered an alternative treatment to save lives or to improve the quality of life and is a successful method for the treatment of patients with end-stage organ diseases. The main objective of the current study was to explore the determinants of the attitudes and willingness to communicate the posthumous organ donation dec...
Article
Purpose International assignments are an effective tool to develop employees' cultural competencies, yet expatriate failure rates remain high. This paper aims to examine salient stakeholders' (i.e. organisations, host country nationals (HCNs) and spouses) support as antecedents of expatriates' work adjustment and task performance. It also explores...
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The oil and gas industries in Saudi Arabia requires research attention regarding Knowledge Sharing Behavior (KSB), as the industries suffer from compromised KSB which may adversely affect sustainability in knowledge advancement and competitive advantage. There are research gaps in the antecedents of KSB such as 1) dimensions of Employee Well Being...
Article
Learning outcomes After attempting the case, users are able to: analyse issues and problems faced by a call centre in Malaysia. Determine the root causes of the problems faced by call centre employees and generate alternative solutions to solve the problems faced by the company and to ensure the sustainability of the business. Case overview/synops...
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The purpose of conducting this research is to investigate the impact of servant leadership (SL) on employee engagement (EE) through the mediating role of self-efficacy (SE) among Pakistani bank employees. The literature suggests that servant leadership leads to increased self-efficiency, which in turn enhances employee engagement. However, the dire...
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According to continuity theory, successful aging is promoted when older people are able to continue familiar activities as a way to maintain self-identity. The purpose of this study was to examine the importance of both external resources provided by Taipei city and older adults’ internal resources in internal and external continuity and life satis...
Article
Theoretical basis An instructor could link the case to lean production principles and Kurt Lewin’s change management model, key reading materials on these theories are, namely, Lewin, K (1947) Frontiers in group dynamics: concept, method and reality in social science; equilibrium and social change. Human Relations 1(1): 5–41 Stewart, J. (2012). The...
Article
In this age of technology, consumers have become comfortable shopping with their mobile devices. In light of this growing trend, the branded app market has grown steadily, surpassing all other types of mobile commerce. Although many retail businesses go mobile, consumers' continuous use of the branded app remains a key challenge in gaining a compet...
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Quality is a crucial component for developing a relationship between SME exporters and exporter intermediaries. The key role that quality plays in enhancing the performance of SMEs in foreign markets has been highlighted. Additionally, in order to support the development of such a relationship, cultural similarity is a fundamental catalyst particul...
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Globalization have made intercultural competencies crucial for working and interacting effectively with people from diverse nationality, ethnics, and racial groups. Thus, this study tends to examine the predictors of cultural intelligence among international students and to propose strategies that could help international students to better adjust...
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This study aims to examine key attributes affecting Airbnb users' satisfaction and dissatisfaction through the analysis of online reviews. A corpus that comprises 59,766 Airbnb reviews form 27,980 listings located in 12 different cities is analyzed by using both Latent Dirichlet Allocation (LDA) and supervised LDA (sLDA) approach. Unlike previous L...
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The purpose of this study is to discover elements or contents of a Cause-Related Marketing (CRM) campaign’s communication board that may attract consumers to participate in the CRM program. This study focuses on the design of a CRM campaign communication board exclusively based on the perceptions of Malaysian consumers in the hypermarket context. B...
Article
Retail applications (or retail apps) have emerged as a game-changer to complement and enhance the consumer purchase experience. Responding to calls of prior research, this study used the Two-factor Theory to understand how hygiene (i.e., anthropomorphism presence-AP) and motivation factors (i.e., marketing mix- MM) influence consumers’ retail app c...
Article
Purpose Leadership styles appear to influence unethical pro-organizational behavior (UPB), but there has been little empirical research on employees' ethical behavior as an outcome of responsible leadership. This study examines the positive effect of responsible leadership on unethical pro-organizational behavior (UPB) via the mediator, leader–memb...
Article
China has become the number one source market for tourists. This article seeks to understand whether cultural/lifestyle similarity is an important pull factor for Chinese tourists when selecting a destination. Specifically, 205 Chinese tourists were surveyed about their destination choices in relation to the seven most visited outbound destinations...
Article
The main objective of this study was to understand the impacts of job satisfaction, organizational commitment, job stress, and safety climate on turnover intention among Malaysian employees working in multinational corporations (MNCs). A total of 130 valid responses were collected from MNC employees through both online and offline surveys. The data...
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The aim of this paper is to provide empirical evidence on the mechanism and conditional factors that translate dynamic capabilities into the international performance of service small and medium-sized enterprises (SMEs) from Malaysia as a developing country. This study is underpinned by the dynamic capability view. A cross-sectional study involving...
Article
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In recent times, the increasing accessibility of mobile technology has led to changes in consumers' purchasing behavior. Despite the gloom and doom hearsay about how electronic commerce is threatening the existence of brick-and-mortar stores, by some indications, however, webrooming (i.e., the practice of researching items online, and then buying t...
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This article is aimed at examining the effect, direct and indirect, of knowledge-based human resource management on innovative offerings of service small and medium-sized enterprises (SMEs). Knowledge-based human resource management essentially reflects the central role played by the embedded knowledge-centric human resource management practices, w...
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Marine parks were established to protect the diverse marine ecosystem in Malaysia, and over the years, the islands have attracted an increasing number of tourists. These marine park islands have become not only one of the top ecotourism destinations in Malaysia but an important contributor to the socio-economic growth of the nation. Nonetheless, it...
Article
This study employs the structural topic model to extract service quality attributes from 242,020 Airbnb reviews in Malaysia. 22 service related topics were extracted from the corpus and four topics have not appeared in previous Airbnb studies. A widely used modified SERVQUAL questionnaire (MSQ) is cross-validated in this study by comparing its serv...
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Prevailing studies on the economic implication of corporate social responsibility (CSR) for businesses has mainly stressed on the positive facet of corporate social responsibility (PCSR), failing to comprehend that firms also espouse behaviors and initiatives which can be characterized as negative corporate social responsibility (NCSR). Additionall...
Article
This study focuses on attachment theory as the foundation theory in examining the antecedent and outcome of place attachment among local tourists of heritage sites. Data was collected from local tourists who visited heritage sites in Melaka and George Town by using judgemental sampling through questionnaire. A total of 396 respondents completed the...
Article
This study aims at understanding airline industry’s organizational changes conceptualized as psychological contract breach (PCB) among flight attendants, leading to dissatisfaction reflected in this study as counterproductive work behavior (CWB). PCB refers to organization’s inability in fulfilling obligations contained within the psychological con...
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Purpose: The main purpose of this study was to identify factors that were important in posthumous organ donation decisions in a developing country such as Pakistan. Methodology: A qualitative study was conducted with 50 semi-structured interviews among students of one public and one private university in Lahore (Pakistan) to understand their attitu...
Article
Purpose The purpose of this paper is to discover authenticity dimensions that draw tourists to Melaka and George Town World Heritage Site. It also examined the mediating effect of attachment and the moderating effect of cultural motivation. Design/methodology/approach A mixed-method design was used. Qualitative approach was conducted to discover a...
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Marine parks are popular ecotourism holiday destinations besides being an important conservational zone for the marine life. The sustainability of marine parks is highly dependent on the visitors’ behaviour, especially millennials who are an imperative tourist segment that are implied to be supportive of the green movement. Personal consumption val...
Article
In this digitalization age, smart technologies are on the cusp of changing all business sector including retailing. Today’s consumers desire to shop in a smart store where the physical products on display are connected to the Internet world. This study proposes a model for investigating Gen-Z consumers’ expectations towards the smart retail technol...
Article
Purpose The well-being of the elderly is a growing issue of concern for countries around the world. One way to enhance the elderly well-being is to provide housing options suitable to their needs and lifestyle. Retirement village is an accommodation concept foreign to the Malaysian population. Therefore, the purpose of this paper is to bridge this...
Article
Purpose The purpose of this paper is to examine the impact of social commerce (s-commerce) cues (i.e. trust, compatibility, reliability and responsiveness) on repurchase intention in apparel s-commerce along with the mediating effect of customer engagement and the moderating effect of s-commerce navigation. Design/methodology/approach Using the pu...
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Purpose The purpose of this paper is to empirically test the antecedents and outcome of perceived value and trust toward on-demand ridesharing services (ODRS). The antecedents are perceived innovativeness, perceived personalization, perceived usefulness of rating system and service personal values. The outcome is the continuance intention toward OD...
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Purpose The purpose of this study is to investigate the relationship between corporate social responsibility (CSR) and corporate financial performance (CFP), as the findings on the relationship have been inconsistent and have led to calls to further examine this relationship. However, instead of investigating the connection between CSR and CFP, aca...
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Purpose: This study intends to discover factors affecting consumers’ intention to participate in cause-related marketing (CRM) and how CRM influences their intention to visit hypermarkets in Malaysia. Design/methodology/approach: Through a self-administered questionnaire and using a mall-intercept technique, a total of 460 samples were collected f...
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The growing number of premium outlets in Malaysia has led to a new shopping experience for both local and international tourists. Associated with the concept of ‘everyday discount’, premium outlets would attract more consumers to purchase at the outlets. Previous studies have revealed the significant influence of sales promotion on consumer purchas...
Article
Purpose Despite the growth of social networking websites as hybrid promotional tools, the empirical research that is currently available in explaining the consequences of gastronomy online reviews on ethnic food behavioural intention is limited. The purpose of this paper is to adopt a novel approach to explore Gen-Y tourists’ behavioural intention...
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The aging population has become a global phenomenon, posing as a major societal issue, especially in developing countries. The retirement village concept has emerged as a reliable option to suit the retirement lifestyle of the elderly. The present study aims to explore the perceptions of Malaysians' buying intentions of retirement village units in...
Conference Paper
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This study proposes the impact of servant leadership on turnover intention and broadens our understanding on how leader's positive attitudes and behaviors may create positive impact on follower's outcomes. As compared to other leadership styles, servant leadership generates highest variance in outcomes and further develops servant characteristics a...
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This study presents a framework to measure and empirically validate the relationship between customer orientation and office space performance. The framework uses two types of customer orientation (i.e., responsive customer orientation and proactive customer orientation) and two types of office space performance metrics (i.e., tenant satisfaction a...
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As early as 1999, Werthner and Klein have acknowledged the disintermediation threat of Traditional Travel Agencies (TTA) due to the emergence of Virtual Travel Agencies (e.g. Travelocity, Expedia) and infomediaries (e.g. Travelbids, Priceline). Almost 18 years later, (as of 2017), it is interesting to investigate how TTAs cope with the disintermedi...
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Promoting environmentally responsible behaviours (ERB) in ecotourism destinations such as marine park islands has become an important strategy because of growing concern on global depletion of natural environmental resources, but few studies have been able to provide a comprehensive explanation. This study aims to examine the antecedents of ERB amo...
Article
Promoting environmentally responsible behaviours (ERB) in ecotourism destinations such as marine park islands has become an important strategy because of growing concern on global depletion of natural environmental resources, but few studies have been able to provide a comprehensive explanation. This study aims to examine the antecedents of ERB amo...
Article
Full-text available
Competition in the on-demand ridesharing service industry is becoming increasingly intense, and sustainability of this innovative business model is uncertain. Studying service personal values may provide insight for service providers to implement appropriate customer retention strategies. Therefore, the objectives of this study was to validate a st...
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In the financial market, volatility forecast has been taking the deliberation of the academics and practitioners over the past decades in different areas of study. Malaysian real estate market has been in the long-run appreciation during years 2000-2013. A reliable volatility forecast in the real estate stock market (sector) may provide important i...