Shirley Gregor

Shirley Gregor
Australian National University | ANU · College of Business & Economics

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187
Publications
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Publications

Publications (187)
Article
Full-text available
While ethics are recognized as an integral part of information systems (IS) research, many questions about the role of ethics in research practice remain unanswered. Our report responds to this emerging set of concerns with a broad and integrative account of five perspectives on ethics in IS research and design science research (DSR) in particular....
Article
Platforms are increasingly regarded as important vehicles to enable generativity in complex business ecosystems. Generativity is a platform's overall capability to produce innovation driven by heterogeneous contributors. While the literature generally assumes that generativity arises from platform governance and macro-level architectural design, we...
Article
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Given the considerable success of companies such as Apple, Amazon or Airbnb, the term platform is on everyone’s lips today. Accordingly, platforms have long since also found their way into service science. However, mastering the transition from established product-sales-based offerings to platform-based services and business models comes with a mul...
Article
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Axiomatic Theories and Improving the Relevance of Information Systems Research This paper examines the fact that a significant number of empirical information systems (IS) studies engage in confirmative testing of self-evident axiomatic theories without yielding highly relevant knowledge for the IS community. The authors conduct both a horizontal a...
Article
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Despite growing interest in design science research in information systems, our understanding of what constitutes a design contribution and the range of research activities that can produce design contributions remains limited. We propose the Design Research Activity (DRA) framework for classifying design contributions based on the type of statemen...
Article
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This essay derives a schema for specifying design principles for information technology-based artifacts in sociotechnical systems. Design principles are used to specify design knowledge in an accessible form, but there is wide variation and lack of precision across views on their formulation. This variation is a sign of important issues that should...
Article
This paper presents work on the design and development of a guided visual tool, the project client map (PCM), which is intended to assist students in their class projects solving real-world problems with industry clients. We use a design science research approach to contribute to existing knowledge through the design of an artefact (the PCM) that h...
Chapter
e-Government systems have the potential to improve societal conditions in developing countries, and yet design knowledge to inform interventions to encourage uptake and use of these systems is sparse. An action design research program addressed the problem of limited adoption of e-government in Bangladesh. Inadequate knowledge of the nature of e-go...
Article
Design Science Research (DSR) in the information systems (IS) field is, at its essence, about Digital Innovation (DI). Innovative sociotechnical design artifacts involve digital information technologies (IT) being used in ways that result in profound disruptions to traditional ways of doing business and to widespread societal changes. The pervasive...
Article
Online auctions use a variety of unique tools to provide quality signals for products and sellers in an attempt to overcome the online marketplace's limitations. These tools include feedback ratings and symbols that indicate reputation. However, surprisingly few studies have investigated the effects of reputation indicators in the decision-making p...
Article
Suicides on railway systems remain a significant concern world-wide. Understanding patterns of pre-crash behaviour, whether jumping, lying or wandering on tracks, is important for the design of preventative measures, yet prior studies have reported divergent patterns of behaviour. This study tested the hypothesis that higher standards of corridor f...
Chapter
Full-text available
Design science research (DSR) aims to deliver innovative solutions for real-world problems. DSR produces Information Systems (IS) artifacts and design knowledge describing means-end relationships between problem and solution spaces. A key success factor of any DSR research endeavor is an appropriate understanding and description of the underlying p...
Article
Information technology (IT) innovations in the public sectors of least developed countries (LDCs) are commonly inhibited by managers’ attitudes and reluctance to adopt innovations, as the managers often perceive IT as a threat to the status quo and their power. The vast literature on IT adoption focuses mostly on the technology’s characteristics of...
Chapter
An argument can be made that the whole of modern computing, including information systems, depends on the discovery that knowledge, as in applied logic, can take on a machine form that guides action by the machine (see Hodges in Alan Turing: the enigma. Penguin Random House, London, 2012). Denning and Martell in Great principles of computing. MIT P...
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With a growing awareness of the potential of innovation provided by digital technology, insurance companies have increasingly adopted digital agendas in their business activities. Our paper studies the relationship between the expression of a digital agenda in annual reports and the business performance of 41 publicly-traded European insurance comp...
Article
This paper reports on the panel discussion that took place at the European Conference on Information Systems (ECIS) in Guimarães, Portugal, on 9 June, 2017. The discussion focused on three central questions: 1) “What does research impact mean for you?”, 2) “What is your approach to making an impact with your research?”, and 3) “What advice would yo...
Article
Further consideration of Feyerabend's ideas has potential value for information systems research. He continues in a long and commendable tradition of the scientist as a subversive and rebel - a tradition including Galileo, Franklin, Darwin, and Einstein - and a tradition that emphasizes science as a creative human activity. Treiblmaier advances thr...
Article
Websites are increasingly used for information dissemination and web sites can include cues such as images that stimulate emotional responses in users and aid recall of information that can be utilized in decision making. However, these images may be more or less relevant in the context of the information provided. In such cases there is likely to...
Article
With the rising interest in design science research (DSR), it is crucial to engage in the ongoing debate on what constitutes an acceptable contribution for publishing DSR—the design artifact, the design theory, or both. In this editorial, we provide some constructive guidance across different positioning statements with actionable recommendations f...
Article
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Literature reviews (LRs) are recognized for their increasing impact in the information systems literature. Methodologists have drawn attention to the question of how we can leverage the value of LRs to preserve and generate knowledge. The panelists who participated in the discussion of “Standalone Literature Reviews in IS Research: What Can Be Lear...
Article
The Internet is increasingly a source of information for populations around the world, and thus theorizing that website design, which leads to enhanced recall of web-based information, has important theoretical and practical implications. On the basis of evolutionary psychology, biophilia and biophobia theories show how humans developed emotional r...
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Decisions about whether or not to approve a project plan for execution are critical. A decision to continue with a bad plan may lead to a failed project, whereas requesting unnecessary additional planning for an already high-quality plan may be counterproductive. However, these decisions can be influenced by psychological biases, such as the endowm...
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The concept of nudge theory, from the fields of behavioural science, political theory and behavioural economics, has sparked government initiatives yielding significant public value. A nudge is a method for predictably altering behaviour without restricting consumer choice options or significantly changing incentives. Nudges work by leveraging defa...
Conference Paper
This paper presents preliminary work on the design and development of a visual tool, the Research Engagement Canvas (REC) to assist academics in collaborating with industry. A Design Science Research approach is used whereby contribution is made to the existing knowledge base through the design of an artifact (the REC) with a clear goal and utility...
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Australia is seen as lagging in the innovation that is needed for corporate success and national productivity gains. There is an apparent lack of consistent and integrated advice to managers on how to undertake innovation. Thus, this study aims to develop and investigate a framework that relates innovation practices to the type of innovation outcom...
Article
Purpose – In organizations, individual user’s compliance with business processes is important from a regulatory and efficiency point of view. The restriction of users’ choices by implementing a restrictive information system is a typical approach in many organizations. However, restrictions and mandated compliance may affect employees’ performance...
Conference Paper
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Knowledge interface systems (KIS) enable a dialogue between human and machines by utilizing an underlying knowledge-based system. The design and the effects of KIS have been a focus of researchers’ interest for decades. Yet the existing knowledge of KIS is scattered, and researchers as well as practitioners face the danger of re-inventing KIS for a...
Conference Paper
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Cultural institutions provide important benefits for society and for the visitors who come to them. Their staff need to understand how information technology can augment the visitor experience, and how to engage with their visitors to design programs that will meet visitors' expectations for greater interaction. Using an iterative, design science b...
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Editorial for the Information Systems Foundations (ISF) Workshop 2014
Conference Paper
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The concept of an information technology (IT) related platform is broad and covers phenomena ranging from the operating system Linux to the Internet. Such platforms are of increasing importance to innovation and value creation across many facets of industry and daily life. There is, however, a lack of common understanding in both research and indus...
Conference Paper
The concept of an information technology (IT) related " platform " is broad and covers phenomena ranging from the operating system Linux to the Internet. Such platforms are of increasing importance to innovation and value creation across many facets of industry and daily life. There is, however, a lack of common understanding in both research and i...
Article
Full-text available
Purpose – Despite much research on information technology (IT)-enabled organizational transformation (OT), there are still many issues to be addressed. The purpose of this paper is to fill this gap by proposing an integrative model that includes specific transformation resources, capabilities, and outcomes pertaining to the success of IT-enabled OT...
Article
In this editorial forum, we individually discuss (I) the roles and responsibilities of a senior editor (SE) as informed by our experiences, (2) key challenges to fulfilling the role of senior editor, and (3) philosophies/characteristics/ values/practices that are associated with the most effective SEs. A consensus emerges that it is the responsibil...
Conference Paper
Full-text available
With the rising interest in Design Science Research (DSR), it has become crucial to understand what the acceptable components of a DSR paper are, in order to get published. Central to this is the ongoing debate on what constitutes an acceptable contribution in DSR-the artifact, the design theory or both? Two camps have emerged in this debate, and t...
Conference Paper
While there are many studies concerning university-industry collaboration, there is less in the literature specifically relating to business schools. We are interested in innovation management strategies relevant to business schools taking into consideration their operating environment. Given that the traditional commercialisation approach is not c...
Conference Paper
While the importance of innovation as a dominant driver of societal and economic progress is well established, the processes and outcomes of innovation remain distressingly ad-hoc and unpredictable. In particular, the Front End of Innovation (FEI) provides many open questions as innovators are challenged to understand the opportunity context, gener...
Article
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In the IS discipline, the formulation of design principles is an important vehicle to convey design knowledge that contributes beyond instantiations applicable in a limited context of use. However, their formulation still varies in terms of orientation, clarity, and precision. In this paper, we focus on the design of artifacts that are oriented tow...
Article
After decades of research and ambitious political programs, we still observe imbalances in the treatment of people on the basis of gender, age, race, ethnicity, sexual orientation, religion, disability, and social background. Such an issue raises questions about the degree to which information systems can help to overcome such imbalance; for instan...
Article
This commentary responds to Avison and Malaurent’s (A&M) interesting perspective on the role of theory in qualitative articles published in information systems journals. A&M raise valid concerns with journal norms in respect to acceptance of novelty, tolerance for triviality, possibly unethical behaviour, and, implicitly, accepted epistemological p...
Conference Paper
This study provides a case analysis of a successful collaborative information technology outsourcing arrangement in a public sector setting. An endogenous framework depicting four key factors (motivation, decision-making, outcomes, and relationship management) was developed and used to examine a collaboration between the Australian Government (Trea...
Conference Paper
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Mobile technologies are deeply embedded in the daily lives of young people. The ubiquity, portability and functionality of these devices present new opportunities for enriching learning. Yet, to date there has been little theory development to guide the application of location-based technologies (LBT) in informal learning environments. To address t...
Article
Information systems have the potential to improve societal conditions in developing countries, and yet design theory to inform interventions to encourage uptake and use of these systems is sparse. This paper reports on an action design research project that addressed the problem of limited adoption of e-Government in Bangladesh. Inadequate knowledg...
Article
Theory testing work is popular in information systems (IS), with many studies using questionnaires, experiments, or other methods to gather quantitative data and test hypotheses with statistical techniques. This editorial note highlights some of the obstacles that theory testing researchers face, and assists authors so that their papers will not be...
Article
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The adoption of e-government and effective use of Information and Communication Technologies (ICT) has the potential to yield significant benefits in the developing countries. This study investigates strategies to advance the use of ICT in the public sector in developing countries, with the aim of improving services and outcomes for government and...
Article
Human emotions' role in phenomena related to information systems ( IS) is increasingly of interest to research and practice, and is now informed by a burgeoning literature in neuroscience. This study develops a nomological network with an overarching view of relationships among emotions and other constructs of interest in IS research. The resulting...
Conference Paper
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This paper describes a successful intervention to facilitate the adoption of e-government in a least developed country. The action design research project adopted an unusual approach to facilitating e-government based on earlier grounded research that identified particular underlying inhibitors to adoption. In this case, the need to increase the kn...
Article
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Design science research (DSR) has staked its rightful ground as an important and legitimate Information Systems (IS) research paradigm. We contend that DSR has yet to attain its full potential impact on the development and use of information systems due to gaps in the understanding and application of DSR concepts and methods. This essay aims to hel...
Conference Paper
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Design theories have been proposed as means to capture abstract knowledge about the design and development of information technology (IT) and information systems (IS) artifacts. There is now an increasingly accepted and used body of knowledge on the processes of design research and the components of design theories. Explicit guidance is still sp...
Article
Improved conceptual and methodological understanding of strategic alignment is essential for better IT outsourcing decisions. This research will investigate how strategically well aligned ITO investments can lead to improved performance and greater competitive advantage. The strategic alignment literature is dominated by a focus on strategy formula...
Article
The theme of ICIS 2013 in Milan is "Reshaping Society through Information Systems" (http://icis2013.aisnet.org/). One aspect of reshaping society that has been recently discussed in central Europe is that of social inclusion (http://ec.europa.eu/social/main.jsp?catId=750&langId=en). Yet, after decades of research and ambitious political programs, w...
Chapter
Least developed countries (LDCs), have been struggling to find a workable strategy to adopt information and communication technology (ICT) and e-government in their public sector organizations. Despite a number of high-level initiatives at national and international levels, the progress is still unsatisfactory in this area. Consequently, the countr...
Article
There is a significant and growing trend to provide informational learning material online by organizations including businesses, government and cultural institutions. Yet, the concept of enjoyable online learning experiences – specifically when learning is not part of a formal instructional undertaking – has not been well studied, and thus it is n...
Conference Paper
Full-text available
The article at hand analyses an often disregarded aspect of design science research that is how design knowledge is actually built or, more precisely, how new design knowledge is discovered. In the article we distinguish abductive and inductive forms of discovery. We describe how inductive and abductive discoveries are dealt with in traditional sci...
Article
Design Science Research (DSR) has emerged as an important approach in Information Systems (IS) research. However, DSR is still in its genesis and has yet to achieve consensus on even the fundamentals, such as what methodology / approach to use for DSR. While there has been much effort to establish DSR methodologies, a complete, holistic and validat...
Article
The potential value of alternative genres in IS research is the core question that drives this panel discussion. The term "Alternative Genres" refers to unconventional forms of thinking, doing, and communicating scholarship and practice. It relates to innovation with respect to epistemological perspectives, research methods, semantic framing, liter...
Chapter
Least developed countries (LDCs), have been struggling to find a workable strategy to adopt information and communication technology (ICT) and e-government in their public sector organizations. Despite a number of high-level initiatives at national and international levels, the progress is still unsatisfactory in this area. Consequently, the countr...
Chapter
Least developed countries (LDCs), have been struggling to find a workable strategy to adopt information and communication technology (ICT) and e-government in their public sector organizations. Despite a number of high-level initiatives at national and international levels, the progress is still unsatisfactory in this area. Consequently, the countr...
Article
Online advisory services are increasingly being adopted by modern service organisations as an effective way of interacting with their customers. However, despite their importance, our understanding of the value of online advisory services is limited, particularly in the e-government context. Systematic studies addressing design guidelines and best...
Conference Paper
Based on a literature review and three focused group sessions involving a total of 30 experienced designers of virtual community, this research examines design principles of computer-mediated facilitation mechanisms from the perspective of meeting participants' online communication needs. The design principles are classified into three categories b...
Conference Paper
Several models for the conduct of design science research (DSR) in information systems (IS) have been suggested. There has, however, been little academic investigation of the basic forms of reasoning underlying these models, namely: deduction, induction and abduction. We argue that a more thorough investigation of these reasoning logics allows for...
Article
The rigorous application of design science in information and communications technology (ICT) research is growing rapidly and producing exciting results. The five papers published in this special issue reflect some of the most recent ideas and research projects in ICT design science research (DSR). This introduction begins with concise summaries of...
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An electronic share market trading game was introduced to a large first year undergraduate finance course to allow students to experience share market trading. The response from students was positive. We surveyed a sample of 51 of the students in this class who undertook a further one-hour trading session as part of a separate research experiment....
Article
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While the literature supports the use of share market simulation as an educational tool we analyse the impact of a share market simulation on student self-efficacy and understanding. We find evidence of a statistically significant increase in self-efficacy through the use of the educational simulation. We also find that while self-efficacy at the s...
Conference Paper
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Causal reasoning is central to scientific practice and to everyday life, yet has received scant attention in Information Systems epistemology. This essay identifies six types of causal analysis that can be used in IS research: regularity, counterfactual, probabilistic, manipulation, substantival (mental), and enabling condition analysis. A framewor...
Conference Paper
Online emotional experiences and their relationship to cognitive states are of growing interest. This study investigates one emotional experience - enjoyment - and its impact on informal online learning. The concept of enjoyable online learning, namely online learning that is not part of a formal instructional undertaking, has not been well studied...
Article
Full-text available
We compare the performance of individual and two-person teams in an electronic share-trading task. Trader profits are negatively related to the amount of trader market activity and positively related to trader confidence. While we find no evidence of a difference in trading profit between individual and team traders, profit volatility is more sensi...
Article
Bangladesh, in common with many least developed countries, has been struggling to find a workable strategy to adopt information and communication technology (ICT) and e-government in its public sector organizations. There has been no satisfactory progress in this area despite a number of high-level initiatives. As a result, the country is failing t...
Conference Paper
This study reports a qualitative exploratory study from the end users' perspective of the design of websites that encourage enjoyable web experiences and informal online learning. As the mission of museums is to provide the general public with educational materials for study and enjoyment, museum websites offer an excellent opportunity to study lea...
Conference Paper
Online advisory services have become ubiquitous and are playing a more vital role in people's lives. From online loan terms exploration to health care eligibility self-assessment, various services are delivered to clients through online advisory tools. Government agencies in particular are offering such services to the public. Due to increased awar...
Conference Paper
Currently there are two prevailing strands of thought related to government online advisory services. One school considers the empowerment effect of online advisory systems on citizens and claims that such systems, when appropriately designed, can lead to empowerment outcomes including a better sense of control and better perceived power relative t...
Article
In this paper we present a number of innovative concepts related to qualitative content analysis. We have used the approach presented in this paper to develop an understanding of enjoyable online learning experiences - specifically when learning is not part of a formal instructional undertaking. The study was designed to redress the gap in the lite...
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Knowledge-based decision support systems (KBDSS) deployed over the World Wide Web can help make complex laws more accessible to citizens and reduce the incidence of non-compliance due to citizens' lack of knowledge to comply. This paper reports the encouraging results of the testing of a prototype KBDSS, the CGT Adviser, which is designed to help u...
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We view the current belief in reference discipline theories and their value in MIS research as exhibiting dominance in our field. This article is based on the panel discussion at the 2008 International Conference on Information Systems (ICIS) held in Paris, France. It examines why this dominance has the potential to harm the future prospects of our...
Article
While organisational size is a popular construct in information systems (IS) research, findings from its use have been inconsistent. Few studies have explored this inconsistency or attempted to address this problem. This paper uses Churchill's measure development paradigm to conduct three separate but related investigations into the size construct....