Shenja van der Graaf

Shenja van der Graaf
University of Twente | UT · Department of Communication Science

PhD London School of Economics

About

94
Publications
20,705
Reads
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538
Citations
Introduction
If there is one common thread joining my research activities together, it is an interest in moments of transition and the dynamics that accompany them arising from innovations associated with information and communication technologies. Interests and expertise focus on media production and consumption cultures; media (histories) and everyday life; media infrastructures; media / ICT (responsible) innovation and regulation in the public interest; and, alternative economic and governance systems.
Additional affiliations
March 2011 - present
Vrije Universiteit Brussel
Position
  • Senior Researcher
May 2010 - present
The London School of Economics and Political Science
Position
  • Researcher
July 2007 - August 2008
Harvard University
Position
  • Fellow
Education
September 2004 - August 2009
The London School of Economics and Political Science
Field of study
  • Media and Communications, Information Systems

Publications

Publications (94)
Preprint
This article is about something called ‘the platform’ which is currently a powerful metaphor for the way contemporary society organizes and understands itself. With a recent focus to ‘smarten up’ our cities, the contemporary position of platforms and how platforms are implicated in the structures that shape everyday life in the city are explored. M...
Article
The smart city imaginary has become a recurring theme within critical urban geography and entails a distinct set of rationalities. Here, we are interested in grappling with the current ‘place’ of smart cities in the context of what seems to be an emerging platform urbanism, thereby highlighting a complex platform-based ecosystem encompassing privat...
Article
Full-text available
This article explores the current 'place' of e-government in realizing public value in the context of what seems to be an emerging platform urbanism. It highlights a complex platform-based urban ecosystem encompassing private and public organisations and citizens. This 'mainstreaming' of e-government practices puts demands on cities and governments...
Book
Full-text available
This book critically analyses user-firm technology relationships and socioeconomic structures at the crossroads of community and commerce. It investigates businesses that let users participate in platform development on the internet. An empirical study of the online world Second Life is used as an early illustration of the pivotal role of user part...
Book
Full-text available
Co-creation and Smart Cities: Looking Beyond Technology highlights a more robust value-based perspective on public service development and delivery, helping structure co-creation processes that foster responsible innovation and a systemic, value-based approach to sustainable urban development.
Book
Full-text available
The book titled The Collaborative Economy in Action: European Perspectives is one of the important outcomes of the COST Action CA16121, From Sharing to Caring: Examining the Socio-Technical Aspects of the Collaborative Economy (short name: Sharing and Caring; sharingandcaring.eu) that was active between March 2017 and September 2021. The Action was...
Article
Full-text available
This article introduces new roles in future peer-to-peer electricity trading markets. Following a qualitative approach, firstly, the value network of the current electricity market is presented. To do so, service streams, critical roles, activities, and their setting in the electricity market are identified. Secondly, in order to identify the main...
Conference Paper
Full-text available
This paper explores the applications of Distributed Ledger Technologies (DLTs) in Peer-to-Peer (P2P) electricity trading. It highlights the challenges and trade-offs of applying three different DLTs: Blockchain, Directed Acyclic Graph (DAG), and Holochain. First, the study introduces the energy transition concept in the smart city context. Second,...
Conference Paper
Full-text available
Purpose: The purpose of this paper is to introduce the value proposition and structure of the business ecosystem of peer-to-peer electricity trading through a future oriented approach. Design/Methodology/Approach: This study follows a qualitative approach. It conducts conceptual analyses by utilizing previously validated tools in similar contexts....
Article
Full-text available
This paper is about contextual policy limitations, outside firms’ boundaries, which are said to restrict the applicability of open business models. In this view, the goal is to analyse the actionability of open business models in the context of European competition policy (EUCOMP). Domains of EUCOMP are systematically reviewed to investigate such l...
Conference Paper
Full-text available
This paper performs an analysis on emergent peer-to-peer (p2p) electricity trading markets by use of resource based theory and based on the sharing economy concept to identify possible opportunities for assets/data sharing amongst existing and emerging market players. Firstly the study introduces actors in the future electricity market and identifi...
Article
Full-text available
This article sought to develop a critical account of the ever-increasing role of ICTs in cities and urban governance discourses, captured by a growing interest to 'smarten up' our cities, for their inclusiveness of citizens more broadly, and that of children, in particular. In revisiting rights-based approaches, it gives particular attention to the...
Conference Paper
Full-text available
This paper performs a value network analysis on the electricity market. The study introduces current value network setting in the electricity market. Critical roles and activities and their setting in the value network are introduced. Based on four future scenarios built by business model matrix analysis, changes in the value network, new roles, an...
Article
Full-text available
The predominant rhetoric in smart city debates puts the emphasis on collaboration. Conceptualizing, designing, implementing, validating and evaluating solutions to urban challenges with all relevant stakeholders around the table is perceived as the optimal modus operandi in these perspectives. But how does this vision relate to current practices in...
Poster
Full-text available
Peer-to-peer electricity markets allow users to trade electricity among themselves thereby increasing their financial well-being. However, such markets also create opportunities for malicious players to misbehave in order to maximize their profits. Potential threats are impersonation, data manipulation, disputes and privacy breaches; users' offers...
Research Proposal
Full-text available
Feel free to submit your abstracts till February 15!
Conference Paper
Full-text available
This paper performs business, security and privacy analysis of emergent (peer-to-peer) electricity trading markets where individual users (via smart meters) can trade electricity with other users and market players in a (semi-)decentralised manner. Firstly, a high-level overview of future electricity markets is presented, and a comprehensive explan...
Chapter
Full-text available
https://www.routledge.com/Architecture-and-the-Smart-City-1st-Edition/Figueiredo-Krishnamurthy-Schroeder/p/book/9780367342074
Article
Full-text available
In the European Union between 0.2 and 2.6% of the population suffer from psychotic disorders, and around 40% can be considered resistant to pharmacological treatment [1]. Interventions based on m-Health solutions may be effective in increasing treatment adherence, relieving some of the symptoms of schizophrenia and thus, preventing relapses. Althou...
Chapter
Full-text available
In the literature there are many definitions of co-creation and several disciplines are involved within this approach, especially co-design, participatory design and open innovation. Co-creation has been linked with many tools and platforms, without a coherent framework and specific guiding principles to follow, especially within the smart cities’...
Preprint
The smart city imaginary has become a recurring theme within critical urban geography and entails a distinct set of rationalities. Here, we are interested in grappling with the current 'place' of smart cities in the context of what seems to be an emerging platform urbanism, thereby highlighting a complex platform-based ecosystem encompassing privat...
Article
Full-text available
Introduction Treatment-resistant schizophrenia (TRS) is a severe form of schizophrenia. In the European Union, approximately 40% of people with schizophrenia have TRS. Factors such as the persistence of positive symptoms or higher risk of comorbidities leave clinicians with a complex scenario when treating these patients. Intervention strategies ba...
Chapter
Full-text available
This chapter summarizes the key insights and arguments and draws out the wider implications for the study of the production of complex digital platforms across firm boundaries. The chapter also offers an outlook on what to focus on next by concentrating on the issue of public value. Particular attention is given to the role and responsibilities of...
Chapter
Full-text available
This chapter presents an empirical analysis of knowledge contributions made by users and employees of Linden Lab. The analysis yields insight into user participation on the firm-hosted platform by linking the design capabilities and design space to various communication practices. The findings demonstrate that Second Life is a site where various co...
Chapter
Full-text available
This chapter provides the theoretical and conceptual foundations of this book. Theories focusing on user participation, user-driven innovation and communities of practice are discussed and applied to modification practices in the setting of commercial digital innovation platforms. The roles of users in knowledge production and development practices...
Chapter
Full-text available
The introduction identifies and describes the key issues, topics and challenges of the ‘participatory turn’ associated with the claimed democratization of the Internet. It assesses online interactions, work or play, for profit or not, that are largely happening on corporate platforms. Several key concepts and models, such as ‘convergence culture’ a...
Chapter
Full-text available
This chapter relates the findings of previous chapters to dialectics of community and commerce. It offers a reflection on opportunities for user participation created through labour of platform design across firm boundaries and the tensions associated with commercialization and community dynamics. This points to a more collaborative set-up that is...
Chapter
Full-text available
This chapter examines the creative capacities of users, or mod developers, and their contributions to development. It presents empirical findings concerning design capabilities of Second Life users. The results focus on the analysis of disparities between capabilities of Second Life users. Attention is drawn to different participation patterns and...
Chapter
Full-text available
This chapter presents the empirical findings with respect to the design space. The design space is the area for user participation in mod development practices. The analysis examines the characteristics of the Second Life platform yielding insight into the functionalities of the design space associated with the firm-provided toolkit that enables an...
Preprint
Full-text available
This paper describes a new approach for initiating behavioural change processes, capitalising on the digital developments in applied research projects and applicable both to academia, enterprises and policy makers. There is a long tradition of studying human behaviour in many academic disciplines, including economics, sociology, clinical and social...
Conference Paper
Full-text available
The ‘City of Things’ testbed located in the (smart) city of Antwerp provides new opportunities for conducting Internet of Things (IoT)-based experiments on a large scale. The paper proposes a three-part Modular Behavioural Analysis Approach (MBAA) to design large scale user experiments within the testbed, which makes it possible to measure objectiv...
Conference Paper
Full-text available
In the literature there are many definitions of co-creation and several disciplines are involved within this approach, especially co-design, participatory design and open innovation. Co-creation has been linked with many tools and platforms, without a coherent framework and specific guiding principles to follow, especially within the smart cities’...
Chapter
Full-text available
This chapter analyzes digital platforms that are marked by a transition from a user-based to market-based entity. By focusing on a migration between digital organizations, user labor practices and regulation, we investigate the trajectories of ‘community and monetization’ emerging with the platformization of the Internet, in order to uncover a grow...
Book
Full-text available
This book contributes to the debate over how mod communities shape labour and the economy by yielding insight into the way a developer firm invites its user base to partner with it in product development, indicating how aspects of user participation associated with non-market dynamics are embedded in commercial activity and professionalism. The con...
Book
Full-text available
The book presents the results of the EU funded IA4SI project (FP7-ICT-2013 n. 611253). The project developed a quali-quantitative methodology, implemented a number of tools and performed the socio-economic, political and environmental assessment of Digital Social Innovation initiatives and, more specifically, of CAPS projects. The acronym CAPS stan...
Conference Paper
Full-text available
In this paper we present research results from the multi-disciplinary EU research project USEMP (USEMP is a project funded from EU research framework, additional information about project scope and deliverables are available at project’s public website at: http://www.usemp-project.eu/). In particular, we look at the legal aspects of personal data l...
Article
Full-text available
In this deliverable, we present the work done on Trust and Trustworthiness models after the D2.3 milestone. The work focused on extending the models, enhancing their performance as well as accuracy when used across the socio-technical system lifecycle. This deliverable also presents the details of the validation and evaluation of these models, and...
Article
Full-text available
This deliverable provides a public consolidated report on the socio-economic basis for trust and trustworthiness in OPTET. It summarises the basic definitions of trust and trustworthiness that laid the foundation of developing trust and trusworthiness enabling technology over the different OPTET WPs. Trust in a system is defined as a property of a...
Conference Paper
Full-text available
In this article, we describe an approach for computing the current trust level of individual users towards an online system and present initial validation results from a small-scale experiment. This trust computational model relies upon survey research for identifying the set of key trust attributes and grouping users into four segments of expected...
Conference Paper
Full-text available
This paper aims to unravel the intricacies of the mechanisms of trust vis-à-vis ICTs and the contextual logic guiding user deployment and experience, necessitating a view of trust in the digital realm as a dynamic process. Trust models tend to highlight ‘well-placed trust’ in their focus on drawing out (sub)components of (perceived) trustworthiness...
Conference Paper
Full-text available
Service providers face the ever-increasing problem of meeting customer expectations while maximizing profits. This optimal balance is very important for delivering better service quality to users and keeping costs under control through efficient resource allocation. In this paper we suggest optimal strategies for managing system trustworthiness in...
Chapter
Full-text available
Over the past decade, social media has become a widely used umbrella term that refers to the set of tools, applications, and services that enable people to interact with others using network technologies such as personal computers and smartphones. Social media tends to be associated with a convergence of production, distribution, and consumption pr...
Article
Full-text available
Purpose – The purpose of this study is yield insight into how cities can optimize citizen involvement in the co-development of citizen services by providing the rights tools, knowledge and resources. Design/methodology/approach – By conducting a case study analysis of the city of Ghent, this study investigates how users are engaged in the developm...
Article
Full-text available
A methodology for the self-assessment of the socio-economic impact of Software-as-a-Service and Internet of Services research projects is presented in the context of EU-funded research. The SEQUOIA methodology was developed by assessing thirty existing projects with their close collaboration. This process was documented to provide a basis for futur...
Article
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te position iiving iabs as a research and development methodology that allows the creation of products and services at the overlap between top-down and bottom-up pmart city perspectivesK cirstI the concept of iiving iabs and pmart Cities are introduced and their understanding and implementation are discussed underpinning this studyK qhis is followe...
Conference Paper
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Clouds have considerably changed the design and provisioning of modern ICT applications creating ecosystems of services that ease and simplify the related technical and business processes. However, the above mainly refers to the private sector with the solutions targeting the public sector and cities to be few and also limited in terms of capabilit...
Article
Full-text available
An emerging generation of mobile applications is viewing mobility as a way to create interactive experiences that rely on or exploit movement and space in the urban context. By drawing on a user-oriented design approach, this paper investigates the initial design stages of a mobile relocation service application (linked to a Web-based service) deve...
Article
Full-text available
This article considers the configuration of modular and temporary organization designs. By drawing on two prominent developer firms, namely, Valve Inc. and Linden Lab, respectively, “cabals” and “studios” are explored. The results of interviews conducted with employees of these firms are used as evidence. The article demonstrates that, to various e...
Article
Full-text available
An emerging generation of mobile applications is viewing mobility as a way to create interactive experiences that rely on or exploit movement and space in the urban context. By drawing on a design-oriented approach, this paper investigates a mobile relocation service application (linked to a Web-based service) that is developed for professionals re...
Article
Full-text available
This chapter will give particular attention to the intersection of the notions of drama and ageing in the context of online fandom by examining networked fan practices that center on the actor Keanu Reeves. The results of documented interpersonal exchanges that could be retrieved on (archived) forums and mailing lists, and so forth are used as evid...
Article
Full-text available
This paper considers user participation in 3D development practices, known as mod development, in the commercial setting of the 3D software industry. This study is designed to learn more about the increasing importance attributed to user participation in this context with the aim of highlighting interdependencies developing between the firm, users,...
Conference Paper
Full-text available
This paper proposes an innovative solution for city administrators to provide 'intelligent' services to citizens and visitors exploiting Cloud computing and frequency identification technologies. Using the EPIC platform, cities can become 'smart' by extending their applications with a new set of technical, functional and business capabilities based...
Article
Full-text available
YouTube broadcasts itself with Google. Second Life thrives on Your World, Your Imagination™. Spook’s MI5 cannot save the United Kingdom without your help. These are three riveting illustrations where digital media is implemented with particular Web-based tools and applications and expertise. In each instance, the users, rather than the host platfor...
Article
Full-text available
Media literacy has been defined as “the ability to access, analyze, evaluate and create messages across a variety of contexts” (Christ & Potter 1998, 7). This definition, produced by the USA’s 1992 National Leadership Conference on Media Literacy, is widely accepted, although many alternative and competing conceptions also exist. As the subject of a...
Article
Full-text available
The thesis (PhD) is designed to improve our understanding of user participation in Web-based development practices in the commercial setting of the 3D software industry. It aims to investigate whether the creative capacities of users and their contributions to the online firm-hosted 3D platform are indicative of a novel configuration of production...
Article
Full-text available
This article seeks to make the relationship between non-market game developers (modders) and the game developer company explicit through game technology. It investigates a particular type of modding, i.e. total conversion mod teams, whose organization can be said to conform to the high-risk, technologically-advanced, capital-intensive, proprietary...
Article
Full-text available
This paper is situated at the interstices of the developer firm, the virtual world, and users whereby the relationship between user communication and product development is explored. It seeks to investigate the way Linden Lab develops its own positions in conjunction with Second Life users and their role in development processes. The paper suggests...
Chapter
Full-text available
This study examines the innovation in communication media, based on empirical survey results from five countries. First, the authors create a general framework of the media life cycle by exploring the replacement of communication media used in daily life. The shift from voice communications to mobile e-mailing is at the forefront of the media life...
Chapter
Full-text available
This study examines the innovation in communication media, based on empirical survey results from five countries. First, the authors create a general framework of the media life cycle by exploring the replacement of communication media used in daily life. The shift from voice communications to mobile e-mailing is at the forefront of the media life...
Chapter
Full-text available
This chapter signals the implications of a shift in production and distribution practices of online advertising in an age of computer network-facilitated participation. It explores online entertainment forms such as games and films that are increasingly being used as an integral part of online advertising strategies to promote goods and services to...
Chapter
In this chapter, visions of mobile communication are explored by focussing on idealised concepts surrounding wireless technology. By examining sources on the development, marketing, and use of wireless technology, I contextualise these visions within earlier accounts of ideal communication found in media history and isolate the regularities that ar...
Chapter
Full-text available
In the information communication technologies (ICT) field, there is a vacuum among disciplines, as well as between business research and academic studies, due to the rapid development of new technologies. Information Communication Technologies and Emerging Business Strategies fills this void by following an interdisciplinary approach to emerging ma...