Shay Tzafrir

• Ph.D
• University of Haifa

This study examined whether employee stances of hostile attribution, perceived hostile climate, attitudes toward aggression, subjective norms, and perceived control affected workplace aggression and victimization in departments of social services. We also explored differences in workplace aggression and victimization in social services in Israel an...

This study examined two significant phenomena that occur in the workplace, aggression and victimization, and their outcomes. The study’s participants were 470 social workers employed by social welfare services in Israel. The examined outcomes were stress symptoms, emotional exhumation, and decline in quality of service climate. The associations bet...

Although well established in developed countries, Ethics review boards in the academia, and specifically for social and behavioral sciences (SBS) research, is a relatively new, and still a controversy inducing endeavor. This study explores the establishment and functioning of ERBs in Israeli academia, serving as a case study for the challenges and...

Purpose The purpose of this two-wave longitudinal study was to examine the role of mindfulness as mediator between social support and engagement and as a moderator in the relationship between work overload and burnout, both cross-sectionally and after one year. Design/methodology/approach The sample consisted of 243 Peruvian teachers. Structural e...

Telemedicine has the potential to address considerable challenges in the efficient provision of health care services. However, this will not be realized until a high acceptance rate among patients is achieved. We address the research gap that arises from the need to explore the interplay of different trust referents (physician, technology, treatmen...

Workarounds are a common practice in a broad range of organizational and technological contexts, which has received much attention in information systems research. They are sometimes considered negatively, associated with business risks and noncompliance, and sometimes positively, as a source of innovation and improvement. Although workaround-based...

Happiness and passion at work are two interrelated constructs, the importance of which has been acutely pronounced during the Covid-19 pandemic and the resultant social isolation. We examine the nomological network of the two concepts, including the differentiation of obsessive and harmonious passion at work and well-being. Despite increasing resea...

The challenge of maintaining a standard of treatment has become a core issue due to the COVID-19 outbreak, and many countries are currently addressing this issue. Since public health policymaking is a multidimensional issue, including different aspects, measures, features, and scales, and so forth, multidimensional definitions of reasonable medical...

This study examined the relation between cardiorespiratory fitness (fitness) and depression symptoms prior to and during COVID-19 among adults seeking preventive medical care. Participants consisted of 967 patients attending the Cooper Clinic (Dallas, TX) pre-pandemic (March 2018-December 2019) and during the pandemic (March-December 2020). The out...

Purpose Providing health care services requires collaboration between several occupations. This study aimed to reveal how three occupational groups (nurses, physicians, and administrators) perceive human resources management practices (HRMP) and whether these practices are differently associated with trust in the clinic manager. Design/methodology...

School violence research has broadly overlooked violence directed at teachers. Despite recent growing acknowledgment of teachers’ workplace victimization and concerns regarding the potential costs of the problem worldwide, teachers’ perceptions of safety and risk of workplace victimization have not been sufficiently studied. To fill this gap, this...

Purpose The purpose of the study is to examine how shared perceptions of collective behaviors, such as transformational leadership climate (TLC), collective trust and collective engagement, affect unit performance. Design/methodology/approach The sample consisted of 450 employees in 74 agencies of a financial organization, using measurements at th...

This study explored health outcomes following workplace aggression among social workers in Israel. Grounded in the social exchange theory, a relationship‐based perspective was used to explain the mechanism through which exposure to workplace aggression results in employee outcomes. Reports of employees and managers were analysed with respect to the...

Discrimination against pregnant employees is widespread despite labour laws aimed at protecting them. Pertaining to recently emerging research on pregnancy in the workplace, including pregnancy discrimination, this study considered the gravest manifestation of direct discrimination, and one that has been neglected to date: dismissal during pregnanc...

Abstract Background During the COVID-19 outbreak, (March 1 - June 15, 2020) citizens expressed sympathy and gratitude towards medical staff through the media, while the entire hospital staff faced the same danger of infection as other citizens. This might have made hospital staff develop sympathy, understanding for the patients` and family’s needs,...

The aim of this study is to shed lights on the impacts of various dimensions of organisational trust on organisational performance in a specific context, comparing the information and communication technologies (ICT) and forest industries with different kinds of employees (i.e., white-collar vs. blue-collar employees). Specifically, we move beyond...

Tobacco taxation and price policies are considered the most effective for lowering demand for tobacco products. While this statement is based on research from numerous countries, scant evidence exists on this topic for Israel. Accordingly, we assessed the association between cigarette prices and smoking prevalence and intensity from a national samp...

The debate around ethics review boards (IRBs) has assumed an increasingly central place in academic practice and discourse. In this article, we summarize a unique workshop (study-group) that convened at the University of Haifa, attended by 27 academics from around the globe, representing nine countries in four continents. The participants presented...

At the time of writing, in July 2020, the COVID-19 pandemic has already inflicted dramatic international restrictions, including airports closing and limiting international travel. It has been suggested that re-opening of airports should involve and even rely on testing travelers for COVID-19. This paper discusses the methodology of estimating the...

Our study examined whether collaboration enhances employees’ knowledge and commitments, thus improving the quality of treatment and services they supply and resulting in enhanced employee output and increased efficiency and social effectiveness of the organization. Data were collected from three sources: senior managers, employees, and customers (2...

As with any relationships, those between buying firms and their major suppliers are likely to experience situations of conflict. When facing such situations, top managers tend to approach conflict either cooperatively or competitively. However, when and why top managers tend towards cooperation or competition is far from clear. This study proposes...

The importance of collaboration between organizations, especially in the modern world, has been discussed extensively by researchers from different fields. Yet, the importance of the context, trust dynamics, and the employment social environment, such as the interplay among these factors, i.e., trust, individual behavior, and political behavior, ha...

This paper reports on an empirical study that demonstrated how organizational inclusion practices and employees’ trust in their organization and supervisors affect their willingness to share personal information that could potentially lead to workplace discrimination. The findings are based on data obtained from 431 sexual- and gender-minority empl...

Purpose The purpose of the research was to develop a tool for measuring antecedents of customer aggressive behavior (CAB) in healthcare service settings, by identifying its roots in organizational and interpersonal dynamics. Design/methodology/approach Four studies were conducted. In Studies 1 and 2, antecedents of CAB were identified through anal...

Meta-analyses on the relationship between human resource management (HRM) practices, as an aggregate and individually, and organizational performance has yielded mixed results, further fueling the theoretical debate among HRM scholars. To resolve this tension, we conduct a moderating meta-analysis of 89 primary studies to replicate, integrate and e...

Purpose The purpose of this paper is to present a scale for measuring internal integration within human resource management (HRM) departments, which is developed and validated in this paper. Thus far, no valid, comprehensive operational instrument for measuring HRM internal integration has been introduced in the literature. Design/methodology/app...

Purpose This study aims to reveal the necessary human resource management (HRM) teamwork processes for achieving HRM integration. Design/methodology/approach A research survey was carried out among 233 HRM professionals from 29 HRM teams. Findings The findings revealed significant correlation between formal HRM aspects of HRM teams (HRM goals and...

Purpose The purpose of this study was to explore the relation between diversity in work group members’ employment arrangements and the actual performance of the work groups. Design/methodology/approach A field study was conducted on 31 work groups in a public plant belonging to the industrial sector that constitute a unique data set. The 441 emplo...

Prior research on the disclosure of concealable stigmas at work has mostly overlooked the moderating and mediating role of employees’ trust in their supervisor and organization at large. The absence of trust from this field of study limits organizational efforts to foster inclusion at work. Thus, this paper presents a framework for examining the mu...

Limited number of full text downloads are available at: http://www.tandfonline.com/eprint/DncfxiAirieUCar46bIp/full Abstract: The phenomenon of client violence towards social workers has been documented in various parts of the world. The goal of this study is to describe the phenomenon and explore the relationship pattern between contextual variab...

Purpose The paper explores attitudinal and behavioral antecedents of trust and respective outcomes within the service industry at multiple levels of analysis. Method Data were obtained from academic and administrative service providers (n = 76) and clients (n = 868) using paper-and-pencil and on-line questionnaires. Findings Individual, dyadic and...

In recent years, there is a general consensus regarding the importance of Human Resource Management (HRM) practices for the success or failure of organizations (Kehoe & Wright, 2013). The contextual theory (Johns, 2006) argues that the contexts in which human activity take place– nations, organizations, industries, and professions–are crucial, and...

The aim of this study is to characterize clients’ violence toward social workers in terms of its frequency and type, as well as to identify the organizational measures used to reduce and manage work-related violence.

Words have a significant power when it coms to the experience of sexual minorities at work. They can project hostility and prejudice, what will deter LGBTQ individuals from being open about who they are, or they can communicate inclusiveness and build trust that will consequently promote openness. This paper investigates the role of trust as both a...

The purpose of the study was to examine whether employment social environment mediates the relationship between HR value and employee's intention to leave. The values that are being transmitted through human resource management system operate as an important mechanism for shaping employment social environment. Data were collected in 2011 on the bas...

The aim of this study is to characterize clients’ violence towards social workers, in terms of its frequency, as well as identify the organizational measures used to reduce and manage work related violence.Data were collected within 2 different stages which involved the use of interviews and questionnaires and included a total of 108 employees and...

The purpose of this study was to develop, test, and validate a questionnaire for assessing social workers’ exposure to client violence, which we call the Client Violence Questionnaire (CVQ). Following established procedures for scale development, four distinct stages of research were conducted, combining qualitative and quantitative methods. The co...

In this paper, we investigate a large-scale financial statement fraud to better understand the process by which individuals are recruited to participate in financial statement fraud schemes. The case reveals that perpetrators often use power to recruit others to participate in fraudulent acts. To illustrate how power is used, we propose a model, ba...

Introduction Violence against professionals has been long documented as a source of stress and post traumatic stress. Interestingly, whereas the effects of violence directed at medical staff have been studied extensively, the frequency of exposure and effects on other practitioners of the helping professions has been scarcely studied. Objectives T...

The professional habitus and values of social work, are challenged when social workers encounter client aggression. The current study was set up to understand the ways by which workers confront and cope with client aggression. In-depth interviews were conducted with 40 social workers in general municipal services. The participants included district...

Purpose The purpose of the study is to develop a deeper understanding of the construct “integration within the HRM subsystem”. The study attempts to shed light on the conceptual perspective, the characteristics of this construct as well as the meaning and the mechanisms of internal integration within a HRM subsystem. Design/methodology/approach Th...

Purpose The purpose of this paper is to: consider the extent to which recent research in industrial and organizational (I&O) psychology has examined the symbiotic relations between organizations and society; review the societal changes affecting organizations and individuals; and offer directions for future research. Design/methodology/approach Tw...

The purpose of the current paper is to present the scope of the Journal of Managerial Psychology. From our perspective, the organization and its members are being affected and are affecting their internal and external contexts. The external environment interacts with the internal one through various mechanisms, including communication, observation,...

Prior research on the disclosure decisions of sexual minorities at work has mostly overlooked the moderating and mediating role of employees’ trust in their supervisor and organization at large. The absence of trust from this field of study limits organizational efforts to foster inclusion at work. Thus, this paper presents a framework for examinin...

Downsizing is one of the most frequently used business strategies for reducing costs, returning firms to profit or for restructuring businesses following takeovers, mergers and acquisitions. Downsizing measures are also set to become much more prevalent in the public sector as governments seek to restrict levels of public spending. This book is one...

The aggressive behavior of clients toward employees in service organizations is an alarming phenomenon, which harms employees and damages the organization itself. Employees all over the public sector, especially in social service departments, are continuously exposed to aggressive behavior by clients. The focus of the current study is on understand...

Extant literature on value congruence is fragmented due to different methodological treatments and theoretical perspectives. Proposing a typology of the value congruence concept, this paper reviews several key themes in value congruence research including staffing, socialization, leadership, job attitudes, performance, among others. By reviewing re...

This study examined the role of trust via contingency model in a multi-issue multi-party negotiation setting and how it relates to outcomes. Results of a laboratory experiment with 288 undergraduate students confirmed both a main effect of Social Value Orientations (SVO), such that cooperative negotiators achieved higher joint gains than pro-self n...

Purpose The purpose of this paper is to present and explain the identity theft cycle. The identity theft cycle explains how a perpetrator goes through various stages of confidence and experimentation when stealing an individual's identity. Design/methodology/approach The paper takes a conceptual approach by first describing identity theft in detai...

Purpose: The aim of this paper is to analyse the relationship between career success and individual career aspirations for engineers, and to test whether this differs according to gender. The primary hypothesis in this research is that gender does make a significant difference.Design/methodological/approach: The sample consists of 1011 engineers wh...

Purpose – The purpose of this paper is to examine the link between interpersonal and organizational factors in consultant‐client relationships and their contribution to the effectiveness of an organizational change process. Design/methodology/approach – The authors designed two studies in order to gain insightful information, both qualitative and...

Background and purpose: Client aggression against social workers has been documented as a major problem worldwide. The current study represents a survey of 305 social workers, documenting the relations between the tendency for hostile attribution, different forms of client's aggression, and stress symptoms. It was hypothesized that (1)the tendency...

Background and purpose: Client aggression against social workers has been documented as a major problem worldwide. The current study represents the preliminary results of the first survey of client aggression against social workers in Israel. The paper presents the revised version of the CVQ (Client Violence Questionnaire). The original version was...

This study examines team performance as affected by various trusting relationships: trust between team members and the team's trust in their direct manager and in top management. Data for the study were collected from a survey of 690 professional elite athletes (belonging to 59 different sports clubs) playing in the regular, top professional Spanis...

Purpose – The paper aims to fill a substantive gap in the trust literature by analyzing the mediating role of trust across different national groups. It presents a theoretical advantage, from the human resource management perspective, is that the research model was examined within the context of a global pharmaceutical firm characterized by a multi...

Purpose – The purpose of this paper is to highlight the interplay among promotion decision, emotions, and perceptions of organizational justice. Design/methodology/approach – The paper adopts Weiner's attribution theory of motivation and emotion, using it as a tool in the analysis. By using this framework, this paper analyses potential positive an...

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Perspectives from 22 countries on aspects of the legal environment for selection are presented in this article. Issues addressed include (a) whether there are racial/ethnic/religious subgroups viewed as "disadvantaged," (b) whether research documents mean differences between groups on individual difference measures relevant to job performance, (c)...

Purpose – The purpose of this paper is to test a theoretically driven model of the relationship between job demands, employees' motivation and resources, and supervisory support on employees' quality of work lives and their general health. Deisgn/methodology/approach – The study uses large survey data that were collected in the years 1995, 2002, a...

The purpose of this paper is to test a theoretically driven model of the relationship between job demands, employees' motivation and resources, and supervisory support on employees' quality of work lives and their general health. DEISGN/METHODOLOGY/APPROACH: The study uses large survey data that were collected in the years 1995, 2002, and 2003 resp...

The value of linkage research is in its ability to recognise the organisational practices that are the most important drivers of customer satisfaction in a specific organisation. Human Resources Management (HRM) plays a central role in the exchange relationships between the organisation’s management and its employees. Though earlier studies investi...

This paper considers the development of HRM strategies and practices in Israel. It provides a comprehensive analysis of how Israeli firms deal with people-related issues and situations in a demanding and unique environment. Based on both an historical perspective and empirical findings, it depicts the development of HRM in Israel throughout its exi...

Weiner’s (1986) theory of attribution was used for analyzing discrete emotions survivors of downsizing may experience as a function of perceived causes for survival. The study considered emotions not studied in previous research (e.g., pride) and their relation to organizational factors (e.g., organizational citizenship behavior). Moreover, this an...

Using mixed models to analyze survey of 205 employees of a multinational pharmaceutical company with plants in Israel, the UK and Hungary suggests that organizational justice is an important predictor of trust underline the importance of social exchange model of work attitudes and behavior in organizational life in different countries.

Purpose – According to the universalistic perspective, organizations from different sectors, across industries, and through different time periods should use a series of select human resource management practices (HRMP). The main purpose of this paper is to investigates whether there is any difference in the relationship between HRMPs and organizat...

Purpose – Downsizing is a very pervasive organizational process. At these critical junctures many organizations do little to prepare their employees for a mass layoff. The main purpose of this study is to examine how the incorporation of job counseling and professional retraining programs during a period of downsizing affected the responses of both...

The literature on trust and human resource management (HRM) indicates that these elements play an important role during periods of downsizing. In addition, researchers acknowledge that downsizing, when it occurs, is usually an industry-wide phenomenon, which gives these elements extra clout. However, the influence of managers' trust in their employ...

Numerous researchers have begun to examine organizational trust and its influence on the workforce. However, little empirical research has focused on the conditions that engender organizational trust – those that make managers more willing to accept the vulnerability inherent in certain managerial actions that are part of human resource management....

This study examines the consequences of emerging human resource management (HRM) practices for employees' trust in their managers from a combination of the theory of exchange and a resource-base perspective. Using a national sample of 230 respondents, the research reported here portrays the paths which link the consequences of emerging HRM practice...

The pursuit and attainment of alternative job opportunities within labor markets can have a significant impact on work relations in organizations. This search and turnover syndrome is explored here by reexamining the impact that internal and external labor market opportunities have on this process. The individual, organizational and market characte...

This study investigates the conceptual and psychometric properties of trust in organizations. Critical review of recent literature led to the conclusion that there is no single agreed upon definition of trust and that controversy exists as to its construct validity. We present empirical results based on a complex procedure for scale development, wh...

This study examines the consequences of emerging human resource management (HRM) practices for employees' trust in their managers from a combination of the theory of exchange and a resource-base perspective. Using a national sample of 230 respondents, the research reported here portrays the paths which link the consequences of emerging HRM practice...

Drawing on the literature of three streams of management studies - human resource management (HRM), women in management and organizational effectiveness - a model was developed bringing these perspectives together into a single comprehensive framework. The model suggests positive associations between HRM practices, fairness in promotion and organiz...

The purpose of this study was to examine empirically if there are differences in the way that HRM practices are performed in the private and public sectors of the economy. The theoretical base of this investigation is anchored on the proposition that some HR practices are always better than others and that all organizations should adopt these “high...

We examine the degree to which factors associated with workers' union membership decisions are sensitive to shifts in the institutional environment of unions. Comparative logit analyses of the relationship between potential determinants of membership and actual union membership over time suggest that the factors associated with membership are elast...

The purpose of our study is to extend the emerging empirical literature on the firm-level impact of human resource management practices. Results based on a national sample of organizations from private and public sectors in Israel indicate that these practices have a significant impact on both the perceived organizational and market performance of...