Shanton Chang

Shanton Chang
University of Melbourne | MSD · School of Computing and Information Systems

Bachelor of Commerce (Hon), PhD, Graduate Certificate in University Teaching

About

144
Publications
57,487
Reads
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2,775
Citations
Introduction
I am a research and teaching faculty member at The School of Computing and Information Systems at the University of Melbourne. I am also currently the Associate Dean (International) at the Faculty of Engineering and Information Technology. My research areas include: Information Behaviours, Social Networking, Information Security Culture, and Technology Adoption. I conduct research on these topics in the education, health and business domains.
Additional affiliations
February 2001 - present
University of Melbourne
Position
  • Professor

Publications

Publications (144)
Article
Full-text available
Effective information security management (ISM) is contingent on intra-organisational liaison (IOL) between security personnel and stakeholders in ISM processes. IOL is a set of activities undertaken by information security personnel to communicate with internal stakeholders to increase their participation and involvement in the ISM process. Unfort...
Preprint
BACKGROUND The SARS-CoV-2 pandemic caused a surge in the usage of Telehealth Platforms. Psychologists have shifted from face-to-face to Videoconference sessions. As a result, essential information easily obtainable via in-person sessions may be missing. Consequently, the therapeutic work could be compromised. OBJECTIVE This research aimed to explo...
Article
Background The adoption of electronic health records (EHRs) and electronic medical records (EMRs) has been slow in the mental health context, partly because of concerns regarding the collection of sensitive information, the standardization of mental health data, and the risk of negatively affecting therapeutic relationships. However, EHRs and EMRs...
Preprint
BACKGROUND Transient migrants such as international students have received limited support from host-country governments throughout the COVID-19 pandemic. An increase in misinformation, resulting in poor health outcomes for individuals, may impact an already vulnerable group. OBJECTIVE Existing research examines the spread of misinformation. Simil...
Article
Background: Transient migrants, such as international students, have received limited support from host-country governments throughout the COVID-19 pandemic. An increase in misinformation, resulting in poor health outcomes for individuals, may impact an already vulnerable group. Objective: Existing research examines the spread of misinformation....
Conference Paper
With the increasing popularity of social technologies, many Chinese students use WeChat for their studies in Australia. However, there have been limited studies about how students effectively use WeChat for their academic activities and the impacts on students' academic achievements. Therefore, this study focuses on the relationship between WeChat...
Article
The ubiquitous search box promised to democratize knowledge access by making information universally accessible. But while many search engines cater well for certain user groups, information tasks and content types, they cater poorly for others. Poorly‐served users include those with certain types of impairment (e.g. dyslexia), and weakly‐supported...
Article
Full-text available
International students’ capacity to undertake a digital journey to embrace new digital resources has real life implications in terms of their ability to adjust to their new environment. This article explores links between international students’ use of online social networking sites and their social networks, including drawing on digital resources...
Preprint
BACKGROUND The adoption of electronic health records (EHRs) and electronic medical records (EMRs) has been slow in the mental health context, partly because of concerns regarding the collection of sensitive information, the standardization of mental health data, and the risk of negatively affecting therapeutic relationships. However, EHRs and EMRs...
Chapter
Full-text available
Individuals are voluntarily inserting devices inside their bodies for non-medical purposes. As research into these insertable devices continues, and the practice gains traction, it is clear that earlier accounts of hobbyist makers and tinkerers reveal edge cases of use. While transhumanists still aim to augment their bodies past “human norms”, they...
Book
Exploring the impact of the digital environment on international students, carefully selected global contributors examine how digital experiences have been used to internationalize higher education. Using fascinating case studies and current research, this book considers the digital experiences of students as a result of their engagement with inter...
Article
The number of Saudi female international students (SFISs) pursuing higher degrees in Western countries has increased dramatically. Many are faced with unusual challenges, especially acting without a male's permission, interacting with males, and using an open free Internet. This article proposes that SFISs experience a "digital shift" whereby their...
Article
The number of Saudi female international students (SFISs) pursuing higher degrees in Western countries has increased dramatically. Many are faced with unusual challenges, especially acting without a male’s permission, interacting with males, and using an open, free Internet. This article proposes that SFISs experience a “digital shift” whereby thei...
Conference Paper
Full-text available
This panel examines the interaction between being a transient migrant, using international students as a salient example, and information behaviors in a time of COVID-19. We address issues such as information overload, selection of information sources, and social networking. The aim of this panel is to bring together interested researchers in the a...
Article
Full-text available
Personal health records offer the convenience of accessing medical history and personal health information, but also raise a range of privacy concerns which affect their adoption. In 2018, the Australian nationwide personal health record, My Health Record (MHR), was changed to an opt-out model, meaning that users are automatically enrolled unless t...
Preprint
BACKGROUND COVID-19 is spreading across the world and people are encouraged to maintain social distance. Technology is helping people and professionals to reschedule their agenda moving from “face-to-face” interactions to remote videoconferencing. Psychologists seek to both keep treating their current patients, and welcome new ones, given the curre...
Article
Full-text available
Background During the COVID-19 pandemic, people have been encouraged to maintain social distance. Technology helps people schedule meetings as remote videoconferencing sessions rather than face-to-face interactions. Psychologists are in high demand because of an increase in stress as a result of COVID-19, and videoconferencing provides an opportuni...
Article
Full-text available
Introduction As cancer treatments may impact on fertility, a high priority for young patients with breast cancer is access to evidence-based, personalised information for them and their healthcare providers to guide treatment and fertility-related decisions prior to cancer treatment. Current tools to predict fertility outcomes after breast cancer t...
Article
Full-text available
Background: Health care practitioners (HPs), in particular general practitioners (GPs), are increasingly adopting Web-based social media platforms for continuing professional development (CPD). As GPs are restricted by time, distance, and demanding workloads, a health virtual community of practice (HVCoP) is an ideal solution to replace face-to-fac...
Article
Translator disclaimer ABSTRACT Objective: Mental health care is known to be poorly integrated into many health systems and could benefit from improved information sharing facilitated by electronic health records (EHRs). Specific issues appear to have limited the application of EHRs in mental health care, including the sensitivity of mental health-r...
Conference Paper
Health information technologies, such as integrated electronic health records (iEHR), have been proposed as one way to facilitate more integrated healthcare and address the fragmentation of the healthcare system. An iEHR is an electronic record that is longitudinal, comprehensive, prospective, and person-centred. However, iEHRs raise concerns in he...
Article
My Health Record (MyHR) is Australia's national personally-controlled electronic health record. Initially established in 2012, it moved from an opt-in to an opt-out system in 2018. This paper considers the privacy aspects of MyHR shared health summary. Drawing on Nissenbaum's theory of privacy as contextual integrity, we argue that the shift in the...
Article
Full-text available
My Health Record (MHR), which is an online health summary for Australians, was changed from the opt-in to the opt-out model, and therefore sparked a vast discussion on Twitter. In order to understand the debate, the information dissemination and the levels of engagement, we have analysed tweets posted from July 2018 to February 2019. In this paper,...
Article
Information sharing is key to integrated, collaborative, and continuous care. People with a lived experience of mental illness may access several services across the health, mental health and social care sectors, which creates challenges for information sharing. The health informatics community has traditionally not prioritised social care informat...
Conference Paper
Full-text available
My Health Record (MHR), which is an online health summary for Australians, was changed from the opt-in to the opt-out model, and therefore sparked a vast discussion on Twitter. In order to understand the debate, the information dissemination and the levels of engagement, we have analysed tweets posted from July 2018 to February 2019. In this paper,...
Conference Paper
Information sharing is key to integrated, collaborative, and continuous care. People with a lived experience of mental illness may access several services across the health, mental health and social care sectors, which creates challenges for information sharing. The health informatics community has traditionally not prioritised social care informat...
Conference Paper
My Health Record (MyHR) is Australia's national personally-controlled electronic health record. Initially established in 2012, it moved from an opt-in to an opt-out system in 2018. This paper considers the privacy aspects of MyHR shared health summary. Drawing on Nissenbaum's theory of privacy as contextual integrity, we argue that the shift in the...
Article
Libraries increasingly offer much of their collection online, rendering it invisible or unavailable to readers who, for reasons of information experience, prefer to browse the shelves. Although the evidence that shelf browsing is an important part of information behavior is increasing, information browsing as a behavior is somewhat of a black box (...
Article
Full-text available
Foundation studies (or pathways) programmes (FSPs) seek to prepare international students for their transition into university by providing bridging courses to meet their academic, sociocultural and personal needs. The growth of such programmes over the previous decade has boomed to over 1000 English-medium providers worldwide and has been valued a...
Preprint
Full-text available
BACKGROUND Health consumers are often targeted for involvement in health research, including in randomized controlled trials, focus groups, interviews and surveys. However, as reported by many studies, recruitment and engagement of consumers in academic research remain challenging. In addition, little literature describes what consumers look for an...
Article
Full-text available
Background: Health consumers are often targeted for their involvement in health research including randomized controlled trials, focus groups, interviews, and surveys. However, as reported by many studies, recruitment and engagement of consumers in academic research remains challenging. In addition, there is scarce literature describing what consu...
Article
Full-text available
The inadvertent leakage of sensitive information through Online Social Networking (OSN) represents a significant source of security risk to organisations. Leakage of sensitive information such as trade secrets, intellectual property and personal details of employees can result in a loss of competitive advantage, loss of reputation, and erosion of c...
Conference Paper
Full-text available
Access to knowledge forms an integral part of the continuous learning processes of medical and other health professionals throughout their career. Modern technologies have become instrumental in ex-tending learning processes to the online realm, particularly through the use of social media technologies. Health Practitioners’ (HPs) exploitation of o...
Conference Paper
Full-text available
Effective information security training and awareness (ISTA) is essential to protect organizational information resources. Our review of industry best-practice guidelines on ISTA exposed two key deficiencies. First, they are presented at a conceptual-level without any empirical evidence of their validity. Second, the guidelines are generic (one siz...
Article
Many authors have proposed guidelines for online browsing systems, however recently empirical research has added depth to these requirements. There has also been a spate of development in online browsing systems, particularly for library shelf browsing. These strands of research are clearly in service of providing better browsing options in an incr...
Chapter
Consumers are frequently involved in different kinds of health research, such as clinical trials, focus groups, and surveys. As pointed out by different studies, recruiting and involving consumers to participate in academic research can be challenging. While different research and guidelines are provided to instruct researchers to recruit participa...
Article
As sources of medical information grow online, Virtual Communities of Practice (VCoPs) have evolved into a potential tool that allows General Practitioners (GPs) to interact through the sharing of their experience and knowledge. However, literature reports that GPs are reluctant to participate in VCoPs especially for their continuing medical educat...
Article
Background: There has been little research that provides a comprehensive account of the nature and aspects of information needs of informal carers. The authors have previously developed and validated a framework that accounts for major underlying states of information need. This framework allows us to recognise four different states of information...
Conference Paper
Library shelf browsing is a much-loved but little-understood form of information seeking. Attempts have been made to replicate or replace it online, however they have not typically been based on a principled understanding of the goals and behaviours of readers. This paper addresses the behaviour of readers, presenting an empirical examination of th...
Article
Full-text available
Digital devices, once large enough to fill a room, are now small enough to be inserted into the human body. Even mobile devices have shrunk from large luggables, which were heavy and difficult to carry, to wearables that can effortlessly be worn on a person. A possible next step is insertables - digital devices that go in, through, or underneath th...
Article
Full-text available
The authors in this conceptual paper draw on the literature on information seeking behavior, social media use, and international student experiences to propose Digital Journeys as a framework which helps us understand the online behavior of international students. Here we theorize that the Digital Journey is the transition that individuals make onl...
Article
Full-text available
As technology becomes smaller, the way we carry it has progressed from luggable, to wearable and now towards devices that reside inside the human body, or insertables. This trend is particularly observable in many medical devices, such as pacemakers that were once large stand-alone devices and are now completely inserted into the body. We are now s...
Article
Full-text available
Consumers are frequently involved in different kinds of health research, such as clinical trials, focus groups, and surveys. As pointed out by different studies, recruiting and involving consumers to participate in academic research can be challenging. While different research and guidelines are provided to instruct researchers to recruit participa...
Conference Paper
Full-text available
Online social networks are increasingly utilised by health practitioners, leading to development of virtual communities of practice (VCoP) where practitioners share knowledge and learn from other peers in the network. Yet, there is limited research on identifying design methods to retain participation in health VCoPs based on the learning theory im...
Conference Paper
Full-text available
Understanding the navigation flows of health website visitors can lead to strategies for improved support for health information-seeking. In this study, we have obtained the navigation data of visitors to Better Health Channel - one of the largest consumer health information websites in Australia, and visualised the data to compare the different pa...
Chapter
Full-text available
Despite the fact that search engines are the primary channel to access online health information, there are better ways to find and explore health information on the web. Search engines are prone to problems when they are used to find health information. For instance, users have difficulties in expressing health scenarios with appropriate search ke...
Conference Paper
Full-text available
A wealth of health information exists on the Internet, but successfully finding that information is not easy. One of the issues causing this is the lack of tools for exploring information and assisting in navigation within health websites. As a result, relevant information cannot be easily discovered. We hope to rectify this issue from the design p...
Article
Full-text available
Despite the rampant adoption of Enterprise 2.0, there is lack of empirical evidence of how Enterprise 2.0 is aptly supporting the business objectives. Social capital theory will be used as a theoretical lens to understand the impact and implications of individual use of Enterprise 2.0. To ascertain the impact from the use of Enterprise 2.0 on the v...
Article
Full-text available
Background: Laypeople increasingly use the Internet as a source of health information, but finding and discovering the right information remains problematic. These issues are partially due to the mismatch between the design of consumer health websites and the needs of health information seekers, particularly the lack of support for "exploring" hea...
Article
Full-text available
Considerable research effort has been devoted to the study of Policy in the domain of Information Security Management (ISM). However, our review of ISM literature identified four key deficiencies that reduce the utility of the guidance to organisations implementing policy management practices. This paper provides a comprehensive overview of the man...
Article
Full-text available
Background: Vitamin D deficiency is highly prevalent and associated with increased risk of a number of chronic health conditions including cardiovascular disease, poor bone and muscle health, poor mental health, infection, and diabetes. Vitamin D deficiency affects millions of Australians, potentially causing considerable suffering, economic loss,...
Conference Paper
Full-text available
The human body has emerged as more than a canvas for wearable electronic devices. Devices too go within the body, such as internal medical devices. Within the last decade, individual hobbyists have begun voluntarily inserting non-medical devices in, through and underneath their skin. This paper investigates the current use of insertable devices. Th...
Article
Full-text available
Background The now ubiquitous catchphrase, “There’s an app for that,” rings true owing to the growing number of mobile phone apps. In excess of 97,000 eHealth apps are available in major app stores. Yet the effectiveness of these apps varies greatly. While a minority of apps are developed grounded in theory and in conjunction with health care exper...
Article
Despite the fact that search engines are the primary channel to access online health information, there are better ways to find and explore health information on the web. Search engines are prone to problems when they are used to find health information. For instance, users have difficulties in expressing health scenarios with appropriate search ke...
Conference Paper
Full-text available
The provision of health information has to be clear and appealing to users. Research has shown that health information seekers do not all have the same attributes, skills or needs. In any given health-related app or website, there is a need to provide tools for accessing information in ways that appeal to users. This is not always supported by curr...
Conference Paper
Full-text available
A vast amount of health information has been published online, yet users often report difficulties in locating information in this particular domain. Based on our prior research, we consider four categories of online health information seekers who demonstrate mixed information needs. Although their searching needs are often well satisfied by enteri...
Conference Paper
Many readers claim that the uptake of ebooks by libraries hampers their information seeking by not affording them the opportunity to browse. Conversely, readers value the convenience of anywhere-anytime access offered by ebooks. This paper aims to examine the impact of book format on borrowing patterns across a book collection. We do this by compar...
Conference Paper
Full-text available
Considerable research effort has been devoted to the study of Policy in the domain of Information Security Management (ISM). However, our review of ISM literature identified four key deficiencies that reduce the utility of the guidance to organisations implementing policy management practices. This paper provides a comprehensive overview of the man...
Conference Paper
This paper presents preliminary findings from a longitudinal qualitative PhD study on the information needs of Saudi female international students (SFIS) studying in Australia, and the search and information channels they use for seeking daily and academic information. More specifically, the study aims to explore and describe how the information ne...
Conference Paper
Full-text available
Despite the rampant adoption of Enterprise 2.0, there is lack of empirical evidence of how Enterprise 2.0 is aptly supporting the business objectives. Social capital theory will be used as a theoretical lens to understand the impact and implications of individual use of Enterprise 2.0. To ascertain the impact from the use of Enterprise 2.0 on the v...
Article
Full-text available
The aim of this article is to describe the development and initial validation of an instrument for comprehensively identifying the information needs state of individuals who performed the role of informal carers. This study used two phases: a qualitative phase for the generation and review of an item pool (data collected from nine informal carers)...