Shalini Dananja Kumari Wanninayake

University of Colombo · Department of Human Resources Management

This study explores how Sri Lanka’s frontline employees in the hotel industry experienced and responded to organisational dehumanisation. Utilising 58 interviews, this study found that experiences of and responses to organisational dehumanisation were both positive and negative. Adhering to emotion and appearance management, as the ‘face’ of the br...

Societies’ ideologies on the distribution of unpaid labour seem to have remained stagnant despite dramatic shifts in the worlds of work and society. The distribution of unpaid labour has implications for the wellbeing of individuals and the sustainability of their various personal and professional relationships. Our study addressed the less-researc...

Sri Lanka has a history of successfully managing communicable diseases by utilising its extensive public healthcare network of community clinics and public hospitals. This article makes use of Job Demands-Resources theory (JD-R) to examine the impact of COVID-19 on nurses’ working conditions in public and private hospitals in Sri Lanka. Prior to th...

Emotional labour among nurses is researched extensively. However, whether nurses in market-oriented, for-profit and customer-focused healthcare contexts performed emotional labour similarly to other nurses is severely underexplored. The minimal research available on this phenomenon have focused on Western for-profit healthcare contexts. Therefore,...

University-industry collaborations are encouraged globally. Despite industry-based continuous assessments, industry-focused subjects, and industrial training element of the Bachelor of Business Administration (BBA) Degree, the theory-practice knowledge gap is severely experienced by management graduates who in turn encounter issues in employability...

Despite emotional labour being categorised as women's work or 'pink-collar duties', whether women and men perform and experience emotional labour differently remains an ongoing debate. Most extant studies have explored this phenomenon in Western contexts, with limited research in non-Western contexts. Therefore, this paper explores how male and fem...

The outbreak of the new coronavirus (COVID-19) continues to spread globally. The most vulnerable group to this virus includes frontline healthcare workers both hospital and community-based. Though many studies have explored experiences of hospital-based healthcare staff, minimal attention has been given to explore experiences of community-based pub...

Employees are expected to display organisationally desired emotions in face-to-face and voice-to-voice customer interactions. This element of emotion work in service encounters has been labelled 'emotional labour'. Though a large body of research exists on detrimental consequences workers suffered of performing emotional labour, how they coped with...

In service organisations, employers commercialise the emotions of employees to meet customer requirements (Hochschild 1983; Nath, 2011; Tsaur and Tang, 2013). Employees thereby enhance, fake or supress emotions, a process known as ‘emotional labour’ (Hochschild 1983). An emerging body of literature which examines the detrimental effects of emotiona...

In service environments, employees become the face of the brand to guests through appearance and behaviour. To make employees deliver the brand, employers seek candidates who possess the ‘right aesthetic qualities’ and they are likely to introduce strict appearance and behaviour related guidelines within organisations. A significant body of literat...

With the emergence of contemporary trends in the labour market, there has been growing consideration on the concept of social inclusion. Emphasizing this concept the paper mainly focuses on exploring the difficulties faced by people with disabilities (PWDs) in finding employment. Deriving implications from the discipline of Human Resources Manageme...

This concept paper contributes to the existing knowledge in the field of strategic human resource management (SHRM) by exploring the positive impact on organizational performance of implementing strategic human resource management practices in public sector organizations of developing countries. This relationship is explored from the contextual per...